(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
recognize customer effort
provide assurance of help
provide assurance of resolution
Share a related experiance
Use customers name 3 times
Mention a tmobile benefit
"I couldn't have done this without you"
Tell the customer you are the expert
Thank the customer for being proactive about their issue