Recognizetenurecheck forunderstandingUsecustomersname 3timesprovideassuranceofresolutionThank thecustomer forbeing proactiveabout theirissuerecognizecustomereffortTellcustomerthey're thebestprovideassuranceof helpTell thecustomeryou arethe expertShare arelatedexperianceCheck forunderstandingshare arelatedexperiencetell acustomerthank youthree timesthankcustomer forbeing yourhands andeyesAppreciateTenurethankthem forletting youhelp themMention atmobilebenefitThank thecustomerfor lettingyou helpuse yourcustomersname 3timesRecognizecustomereffortthankthem forletting youhelpofferassuranceof helpTell thecustomerthey areawesome"I couldn'thave donethis withoutyou"Recognizetenurecheck forunderstandingUsecustomersname 3timesprovideassuranceofresolutionThank thecustomer forbeing proactiveabout theirissuerecognizecustomereffortTellcustomerthey're thebestprovideassuranceof helpTell thecustomeryou arethe expertShare arelatedexperianceCheck forunderstandingshare arelatedexperiencetell acustomerthank youthree timesthankcustomer forbeing yourhands andeyesAppreciateTenurethankthem forletting youhelp themMention atmobilebenefitThank thecustomerfor lettingyou helpuse yourcustomersname 3timesRecognizecustomereffortthankthem forletting youhelpofferassuranceof helpTell thecustomerthey areawesome"I couldn'thave donethis withoutyou"

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize tenure
  2. check for understanding
  3. Use customers name 3 times
  4. provide assurance of resolution
  5. Thank the customer for being proactive about their issue
  6. recognize customer effort
  7. Tell customer they're the best
  8. provide assurance of help
  9. Tell the customer you are the expert
  10. Share a related experiance
  11. Check for understanding
  12. share a related experience
  13. tell a customer thank you three times
  14. thank customer for being your hands and eyes
  15. Appreciate Tenure
  16. thank them for letting you help them
  17. Mention a tmobile benefit
  18. Thank the customer for letting you help
  19. use your customers name 3 times
  20. Recognize customer effort
  21. thank them for letting you help
  22. offer assurance of help
  23. Tell the customer they are awesome
  24. "I couldn't have done this without you"