offerassuranceof helpTell thecustomerthey areawesomethankthem forletting youhelp themprovideassuranceof helpRecognizetenureuse yourcustomersname 3timesUsecustomersname 3timesshare arelatedexperienceRecognizecustomereffortAppreciateTenure"I couldn'thave donethis withoutyou"provideassuranceofresolutionthankthem forletting youhelpCheck forunderstandingShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueTell thecustomeryou arethe expertrecognizecustomereffortTellcustomerthey're thebestthankcustomer forbeing yourhands andeyescheck forunderstandingtell acustomerthank youthree timesMention atmobilebenefitThank thecustomerfor lettingyou helpofferassuranceof helpTell thecustomerthey areawesomethankthem forletting youhelp themprovideassuranceof helpRecognizetenureuse yourcustomersname 3timesUsecustomersname 3timesshare arelatedexperienceRecognizecustomereffortAppreciateTenure"I couldn'thave donethis withoutyou"provideassuranceofresolutionthankthem forletting youhelpCheck forunderstandingShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueTell thecustomeryou arethe expertrecognizecustomereffortTellcustomerthey're thebestthankcustomer forbeing yourhands andeyescheck forunderstandingtell acustomerthank youthree timesMention atmobilebenefitThank thecustomerfor lettingyou help

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer assurance of help
  2. Tell the customer they are awesome
  3. thank them for letting you help them
  4. provide assurance of help
  5. Recognize tenure
  6. use your customers name 3 times
  7. Use customers name 3 times
  8. share a related experience
  9. Recognize customer effort
  10. Appreciate Tenure
  11. "I couldn't have done this without you"
  12. provide assurance of resolution
  13. thank them for letting you help
  14. Check for understanding
  15. Share a related experiance
  16. Thank the customer for being proactive about their issue
  17. Tell the customer you are the expert
  18. recognize customer effort
  19. Tell customer they're the best
  20. thank customer for being your hands and eyes
  21. check for understanding
  22. tell a customer thank you three times
  23. Mention a tmobile benefit
  24. Thank the customer for letting you help