RecognizecustomereffortShare arelatedexperianceprovideassuranceofresolutionthankthem forletting youhelpCheck forunderstandingprovideassuranceof helpThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themuse yourcustomersname 3timesTell thecustomeryou arethe expertAppreciateTenureUsecustomersname 3timesRecognizetenurerecognizecustomereffortofferassuranceof helpcheck forunderstandingthankcustomer forbeing yourhands andeyesThank thecustomerfor lettingyou helpTell thecustomerthey areawesomeTellcustomerthey're thebestshare arelatedexperienceMention atmobilebenefit"I couldn'thave donethis withoutyou"tell acustomerthank youthree timesRecognizecustomereffortShare arelatedexperianceprovideassuranceofresolutionthankthem forletting youhelpCheck forunderstandingprovideassuranceof helpThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themuse yourcustomersname 3timesTell thecustomeryou arethe expertAppreciateTenureUsecustomersname 3timesRecognizetenurerecognizecustomereffortofferassuranceof helpcheck forunderstandingthankcustomer forbeing yourhands andeyesThank thecustomerfor lettingyou helpTell thecustomerthey areawesomeTellcustomerthey're thebestshare arelatedexperienceMention atmobilebenefit"I couldn'thave donethis withoutyou"tell acustomerthank youthree times

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recognize customer effort
  2. Share a related experiance
  3. provide assurance of resolution
  4. thank them for letting you help
  5. Check for understanding
  6. provide assurance of help
  7. Thank the customer for being proactive about their issue
  8. thank them for letting you help them
  9. use your customers name 3 times
  10. Tell the customer you are the expert
  11. Appreciate Tenure
  12. Use customers name 3 times
  13. Recognize tenure
  14. recognize customer effort
  15. offer assurance of help
  16. check for understanding
  17. thank customer for being your hands and eyes
  18. Thank the customer for letting you help
  19. Tell the customer they are awesome
  20. Tell customer they're the best
  21. share a related experience
  22. Mention a tmobile benefit
  23. "I couldn't have done this without you"
  24. tell a customer thank you three times