Usecustomersname 3timesMention atmobilebenefitprovideassuranceof helpRecognizecustomereffortofferassuranceof helpprovideassuranceofresolutionthankthem forletting youhelpthankthem forletting youhelp themuse yourcustomersname 3timesShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueTell thecustomerthey areawesome"I couldn'thave donethis withoutyou"check forunderstandingTellcustomerthey're thebestrecognizecustomereffortThank thecustomerfor lettingyou helpthankcustomer forbeing yourhands andeyesCheck forunderstandingAppreciateTenureshare arelatedexperienceTell thecustomeryou arethe experttell acustomerthank youthree timesRecognizetenureUsecustomersname 3timesMention atmobilebenefitprovideassuranceof helpRecognizecustomereffortofferassuranceof helpprovideassuranceofresolutionthankthem forletting youhelpthankthem forletting youhelp themuse yourcustomersname 3timesShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueTell thecustomerthey areawesome"I couldn'thave donethis withoutyou"check forunderstandingTellcustomerthey're thebestrecognizecustomereffortThank thecustomerfor lettingyou helpthankcustomer forbeing yourhands andeyesCheck forunderstandingAppreciateTenureshare arelatedexperienceTell thecustomeryou arethe experttell acustomerthank youthree timesRecognizetenure

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use customers name 3 times
  2. Mention a tmobile benefit
  3. provide assurance of help
  4. Recognize customer effort
  5. offer assurance of help
  6. provide assurance of resolution
  7. thank them for letting you help
  8. thank them for letting you help them
  9. use your customers name 3 times
  10. Share a related experiance
  11. Thank the customer for being proactive about their issue
  12. Tell the customer they are awesome
  13. "I couldn't have done this without you"
  14. check for understanding
  15. Tell customer they're the best
  16. recognize customer effort
  17. Thank the customer for letting you help
  18. thank customer for being your hands and eyes
  19. Check for understanding
  20. Appreciate Tenure
  21. share a related experience
  22. Tell the customer you are the expert
  23. tell a customer thank you three times
  24. Recognize tenure