recognizecustomereffortprovideassuranceof helpprovideassuranceofresolutionShare arelatedexperianceUsecustomersname 3timesMention atmobilebenefit"I couldn'thave donethis withoutyou"Tell thecustomeryou arethe expertThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themuse yourcustomersname 3timesthankthem forletting youhelptell acustomerthank youthree timesThank thecustomerfor lettingyou helpTell thecustomerthey areawesomethankcustomer forbeing yourhands andeyesshare arelatedexperienceofferassuranceof helpCheck forunderstandingAppreciateTenureRecognizecustomereffortTellcustomerthey're thebestRecognizetenurecheck forunderstandingrecognizecustomereffortprovideassuranceof helpprovideassuranceofresolutionShare arelatedexperianceUsecustomersname 3timesMention atmobilebenefit"I couldn'thave donethis withoutyou"Tell thecustomeryou arethe expertThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themuse yourcustomersname 3timesthankthem forletting youhelptell acustomerthank youthree timesThank thecustomerfor lettingyou helpTell thecustomerthey areawesomethankcustomer forbeing yourhands andeyesshare arelatedexperienceofferassuranceof helpCheck forunderstandingAppreciateTenureRecognizecustomereffortTellcustomerthey're thebestRecognizetenurecheck forunderstanding

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. recognize customer effort
  2. provide assurance of help
  3. provide assurance of resolution
  4. Share a related experiance
  5. Use customers name 3 times
  6. Mention a tmobile benefit
  7. "I couldn't have done this without you"
  8. Tell the customer you are the expert
  9. Thank the customer for being proactive about their issue
  10. thank them for letting you help them
  11. use your customers name 3 times
  12. thank them for letting you help
  13. tell a customer thank you three times
  14. Thank the customer for letting you help
  15. Tell the customer they are awesome
  16. thank customer for being your hands and eyes
  17. share a related experience
  18. offer assurance of help
  19. Check for understanding
  20. Appreciate Tenure
  21. Recognize customer effort
  22. Tell customer they're the best
  23. Recognize tenure
  24. check for understanding