Thank thecustomer forbeing proactiveabout theirissueUsecustomersname 3timesMention atmobilebenefit"I couldn'thave donethis withoutyou"Share arelatedexperianceRecognizetenureprovideassuranceofresolutionprovideassuranceof helprecognizecustomereffortthankthem forletting youhelp themcheck forunderstandingthankthem forletting youhelpThank thecustomerfor lettingyou helpuse yourcustomersname 3timesthankcustomer forbeing yourhands andeyesTell thecustomerthey areawesomeofferassuranceof helpCheck forunderstandingRecognizecustomerefforttell acustomerthank youthree timesshare arelatedexperienceTell thecustomeryou arethe expertTellcustomerthey're thebestAppreciateTenureThank thecustomer forbeing proactiveabout theirissueUsecustomersname 3timesMention atmobilebenefit"I couldn'thave donethis withoutyou"Share arelatedexperianceRecognizetenureprovideassuranceofresolutionprovideassuranceof helprecognizecustomereffortthankthem forletting youhelp themcheck forunderstandingthankthem forletting youhelpThank thecustomerfor lettingyou helpuse yourcustomersname 3timesthankcustomer forbeing yourhands andeyesTell thecustomerthey areawesomeofferassuranceof helpCheck forunderstandingRecognizecustomerefforttell acustomerthank youthree timesshare arelatedexperienceTell thecustomeryou arethe expertTellcustomerthey're thebestAppreciateTenure

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the customer for being proactive about their issue
  2. Use customers name 3 times
  3. Mention a tmobile benefit
  4. "I couldn't have done this without you"
  5. Share a related experiance
  6. Recognize tenure
  7. provide assurance of resolution
  8. provide assurance of help
  9. recognize customer effort
  10. thank them for letting you help them
  11. check for understanding
  12. thank them for letting you help
  13. Thank the customer for letting you help
  14. use your customers name 3 times
  15. thank customer for being your hands and eyes
  16. Tell the customer they are awesome
  17. offer assurance of help
  18. Check for understanding
  19. Recognize customer effort
  20. tell a customer thank you three times
  21. share a related experience
  22. Tell the customer you are the expert
  23. Tell customer they're the best
  24. Appreciate Tenure