offerassuranceof helpshare arelatedexperienceTellcustomerthey're thebestcheck forunderstandingMention atmobilebenefitThank thecustomerfor lettingyou helpthankthem forletting youhelp themAppreciateTenurethankcustomer forbeing yourhands andeyesTell thecustomerthey areawesomeprovideassuranceof helptell acustomerthank youthree timesRecognizecustomereffortCheck forunderstandingThank thecustomer forbeing proactiveabout theirissueprovideassuranceofresolutionRecognizetenureuse yourcustomersname 3timesrecognizecustomereffortShare arelatedexperiance"I couldn'thave donethis withoutyou"Usecustomersname 3timesthankthem forletting youhelpTell thecustomeryou arethe expertofferassuranceof helpshare arelatedexperienceTellcustomerthey're thebestcheck forunderstandingMention atmobilebenefitThank thecustomerfor lettingyou helpthankthem forletting youhelp themAppreciateTenurethankcustomer forbeing yourhands andeyesTell thecustomerthey areawesomeprovideassuranceof helptell acustomerthank youthree timesRecognizecustomereffortCheck forunderstandingThank thecustomer forbeing proactiveabout theirissueprovideassuranceofresolutionRecognizetenureuse yourcustomersname 3timesrecognizecustomereffortShare arelatedexperiance"I couldn'thave donethis withoutyou"Usecustomersname 3timesthankthem forletting youhelpTell thecustomeryou arethe expert

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. offer assurance of help
  2. share a related experience
  3. Tell customer they're the best
  4. check for understanding
  5. Mention a tmobile benefit
  6. Thank the customer for letting you help
  7. thank them for letting you help them
  8. Appreciate Tenure
  9. thank customer for being your hands and eyes
  10. Tell the customer they are awesome
  11. provide assurance of help
  12. tell a customer thank you three times
  13. Recognize customer effort
  14. Check for understanding
  15. Thank the customer for being proactive about their issue
  16. provide assurance of resolution
  17. Recognize tenure
  18. use your customers name 3 times
  19. recognize customer effort
  20. Share a related experiance
  21. "I couldn't have done this without you"
  22. Use customers name 3 times
  23. thank them for letting you help
  24. Tell the customer you are the expert