Tell thecustomerthey areawesomeThank thecustomer forbeing proactiveabout theirissueTell thecustomeryou arethe expertThank thecustomerfor lettingyou helpthankthem forletting youhelp themcheck forunderstandingCheck forunderstandingprovideassuranceof helptell acustomerthank youthree timesrecognizecustomereffortofferassuranceof helpMention atmobilebenefitRecognizetenureprovideassuranceofresolutionAppreciateTenureshare arelatedexperiencethankthem forletting youhelpRecognizecustomereffortShare arelatedexperianceuse yourcustomersname 3timesUsecustomersname 3timesthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"Tellcustomerthey're thebestTell thecustomerthey areawesomeThank thecustomer forbeing proactiveabout theirissueTell thecustomeryou arethe expertThank thecustomerfor lettingyou helpthankthem forletting youhelp themcheck forunderstandingCheck forunderstandingprovideassuranceof helptell acustomerthank youthree timesrecognizecustomereffortofferassuranceof helpMention atmobilebenefitRecognizetenureprovideassuranceofresolutionAppreciateTenureshare arelatedexperiencethankthem forletting youhelpRecognizecustomereffortShare arelatedexperianceuse yourcustomersname 3timesUsecustomersname 3timesthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"Tellcustomerthey're thebest

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell the customer they are awesome
  2. Thank the customer for being proactive about their issue
  3. Tell the customer you are the expert
  4. Thank the customer for letting you help
  5. thank them for letting you help them
  6. check for understanding
  7. Check for understanding
  8. provide assurance of help
  9. tell a customer thank you three times
  10. recognize customer effort
  11. offer assurance of help
  12. Mention a tmobile benefit
  13. Recognize tenure
  14. provide assurance of resolution
  15. Appreciate Tenure
  16. share a related experience
  17. thank them for letting you help
  18. Recognize customer effort
  19. Share a related experiance
  20. use your customers name 3 times
  21. Use customers name 3 times
  22. thank customer for being your hands and eyes
  23. "I couldn't have done this without you"
  24. Tell customer they're the best