provideassuranceof helpShare arelatedexperianceRecognizecustomereffortThank thecustomer forbeing proactiveabout theirissue"I couldn'thave donethis withoutyou"Tellcustomerthey're thebestAppreciateTenureofferassuranceof helpprovideassuranceofresolutionThank thecustomerfor lettingyou helpRecognizetenureCheck forunderstandingUsecustomersname 3timesthankthem forletting youhelp themtell acustomerthank youthree timesthankthem forletting youhelpTell thecustomerthey areawesomeMention atmobilebenefitTell thecustomeryou arethe expertthankcustomer forbeing yourhands andeyesrecognizecustomereffortuse yourcustomersname 3timesshare arelatedexperiencecheck forunderstandingprovideassuranceof helpShare arelatedexperianceRecognizecustomereffortThank thecustomer forbeing proactiveabout theirissue"I couldn'thave donethis withoutyou"Tellcustomerthey're thebestAppreciateTenureofferassuranceof helpprovideassuranceofresolutionThank thecustomerfor lettingyou helpRecognizetenureCheck forunderstandingUsecustomersname 3timesthankthem forletting youhelp themtell acustomerthank youthree timesthankthem forletting youhelpTell thecustomerthey areawesomeMention atmobilebenefitTell thecustomeryou arethe expertthankcustomer forbeing yourhands andeyesrecognizecustomereffortuse yourcustomersname 3timesshare arelatedexperiencecheck forunderstanding

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. provide assurance of help
  2. Share a related experiance
  3. Recognize customer effort
  4. Thank the customer for being proactive about their issue
  5. "I couldn't have done this without you"
  6. Tell customer they're the best
  7. Appreciate Tenure
  8. offer assurance of help
  9. provide assurance of resolution
  10. Thank the customer for letting you help
  11. Recognize tenure
  12. Check for understanding
  13. Use customers name 3 times
  14. thank them for letting you help them
  15. tell a customer thank you three times
  16. thank them for letting you help
  17. Tell the customer they are awesome
  18. Mention a tmobile benefit
  19. Tell the customer you are the expert
  20. thank customer for being your hands and eyes
  21. recognize customer effort
  22. use your customers name 3 times
  23. share a related experience
  24. check for understanding