provideassuranceof helpTell thecustomeryou arethe expertcheck forunderstandingthankthem forletting youhelp themshare arelatedexperiencethankthem forletting youhelpthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"tell acustomerthank youthree timesRecognizecustomereffortThank thecustomerfor lettingyou helpTell thecustomerthey areawesomeTellcustomerthey're thebestAppreciateTenureShare arelatedexperianceprovideassuranceofresolutionRecognizetenurerecognizecustomereffortThank thecustomer forbeing proactiveabout theirissueMention atmobilebenefitofferassuranceof helpUsecustomersname 3timesCheck forunderstandinguse yourcustomersname 3timesprovideassuranceof helpTell thecustomeryou arethe expertcheck forunderstandingthankthem forletting youhelp themshare arelatedexperiencethankthem forletting youhelpthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"tell acustomerthank youthree timesRecognizecustomereffortThank thecustomerfor lettingyou helpTell thecustomerthey areawesomeTellcustomerthey're thebestAppreciateTenureShare arelatedexperianceprovideassuranceofresolutionRecognizetenurerecognizecustomereffortThank thecustomer forbeing proactiveabout theirissueMention atmobilebenefitofferassuranceof helpUsecustomersname 3timesCheck forunderstandinguse yourcustomersname 3times

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. provide assurance of help
  2. Tell the customer you are the expert
  3. check for understanding
  4. thank them for letting you help them
  5. share a related experience
  6. thank them for letting you help
  7. thank customer for being your hands and eyes
  8. "I couldn't have done this without you"
  9. tell a customer thank you three times
  10. Recognize customer effort
  11. Thank the customer for letting you help
  12. Tell the customer they are awesome
  13. Tell customer they're the best
  14. Appreciate Tenure
  15. Share a related experiance
  16. provide assurance of resolution
  17. Recognize tenure
  18. recognize customer effort
  19. Thank the customer for being proactive about their issue
  20. Mention a tmobile benefit
  21. offer assurance of help
  22. Use customers name 3 times
  23. Check for understanding
  24. use your customers name 3 times