Mention atmobilebenefitofferassuranceof helpTellcustomerthey're thebestprovideassuranceofresolutionCheck forunderstandingShare arelatedexperianceRecognizecustomereffortprovideassuranceof helpshare arelatedexperienceAppreciateTenurerecognizecustomereffortRecognizetenureTell thecustomerthey areawesometell acustomerthank youthree timesThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themcheck forunderstandingUsecustomersname 3timesThank thecustomerfor lettingyou help"I couldn'thave donethis withoutyou"thankcustomer forbeing yourhands andeyesthankthem forletting youhelpTell thecustomeryou arethe expertuse yourcustomersname 3timesMention atmobilebenefitofferassuranceof helpTellcustomerthey're thebestprovideassuranceofresolutionCheck forunderstandingShare arelatedexperianceRecognizecustomereffortprovideassuranceof helpshare arelatedexperienceAppreciateTenurerecognizecustomereffortRecognizetenureTell thecustomerthey areawesometell acustomerthank youthree timesThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelp themcheck forunderstandingUsecustomersname 3timesThank thecustomerfor lettingyou help"I couldn'thave donethis withoutyou"thankcustomer forbeing yourhands andeyesthankthem forletting youhelpTell thecustomeryou arethe expertuse yourcustomersname 3times

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mention a tmobile benefit
  2. offer assurance of help
  3. Tell customer they're the best
  4. provide assurance of resolution
  5. Check for understanding
  6. Share a related experiance
  7. Recognize customer effort
  8. provide assurance of help
  9. share a related experience
  10. Appreciate Tenure
  11. recognize customer effort
  12. Recognize tenure
  13. Tell the customer they are awesome
  14. tell a customer thank you three times
  15. Thank the customer for being proactive about their issue
  16. thank them for letting you help them
  17. check for understanding
  18. Use customers name 3 times
  19. Thank the customer for letting you help
  20. "I couldn't have done this without you"
  21. thank customer for being your hands and eyes
  22. thank them for letting you help
  23. Tell the customer you are the expert
  24. use your customers name 3 times