use yourcustomersname 3timesshare arelatedexperienceUsecustomersname 3timesThank thecustomer forbeing proactiveabout theirissueTell thecustomerthey areawesomeShare arelatedexperiancerecognizecustomereffortCheck forunderstandingprovideassuranceof helpTell thecustomeryou arethe expertMention atmobilebenefitthankthem forletting youhelp themtell acustomerthank youthree timesofferassuranceof helpthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"check forunderstandingTellcustomerthey're thebestRecognizetenureAppreciateTenureRecognizecustomereffortThank thecustomerfor lettingyou helpthankthem forletting youhelpprovideassuranceofresolutionuse yourcustomersname 3timesshare arelatedexperienceUsecustomersname 3timesThank thecustomer forbeing proactiveabout theirissueTell thecustomerthey areawesomeShare arelatedexperiancerecognizecustomereffortCheck forunderstandingprovideassuranceof helpTell thecustomeryou arethe expertMention atmobilebenefitthankthem forletting youhelp themtell acustomerthank youthree timesofferassuranceof helpthankcustomer forbeing yourhands andeyes"I couldn'thave donethis withoutyou"check forunderstandingTellcustomerthey're thebestRecognizetenureAppreciateTenureRecognizecustomereffortThank thecustomerfor lettingyou helpthankthem forletting youhelpprovideassuranceofresolution

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use your customers name 3 times
  2. share a related experience
  3. Use customers name 3 times
  4. Thank the customer for being proactive about their issue
  5. Tell the customer they are awesome
  6. Share a related experiance
  7. recognize customer effort
  8. Check for understanding
  9. provide assurance of help
  10. Tell the customer you are the expert
  11. Mention a tmobile benefit
  12. thank them for letting you help them
  13. tell a customer thank you three times
  14. offer assurance of help
  15. thank customer for being your hands and eyes
  16. "I couldn't have done this without you"
  17. check for understanding
  18. Tell customer they're the best
  19. Recognize tenure
  20. Appreciate Tenure
  21. Recognize customer effort
  22. Thank the customer for letting you help
  23. thank them for letting you help
  24. provide assurance of resolution