share arelatedexperienceTell thecustomerthey areawesomerecognizecustomereffort"I couldn'thave donethis withoutyou"thankthem forletting youhelp themAppreciateTenurecheck forunderstandingUsecustomersname 3timesRecognizecustomereffortTellcustomerthey're thebesttell acustomerthank youthree timesShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelpTell thecustomeryou arethe expertCheck forunderstandingprovideassuranceof helpprovideassuranceofresolutionuse yourcustomersname 3timesRecognizetenureMention atmobilebenefitthankcustomer forbeing yourhands andeyesThank thecustomerfor lettingyou helpofferassuranceof helpshare arelatedexperienceTell thecustomerthey areawesomerecognizecustomereffort"I couldn'thave donethis withoutyou"thankthem forletting youhelp themAppreciateTenurecheck forunderstandingUsecustomersname 3timesRecognizecustomereffortTellcustomerthey're thebesttell acustomerthank youthree timesShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissuethankthem forletting youhelpTell thecustomeryou arethe expertCheck forunderstandingprovideassuranceof helpprovideassuranceofresolutionuse yourcustomersname 3timesRecognizetenureMention atmobilebenefitthankcustomer forbeing yourhands andeyesThank thecustomerfor lettingyou helpofferassuranceof help

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. share a related experience
  2. Tell the customer they are awesome
  3. recognize customer effort
  4. "I couldn't have done this without you"
  5. thank them for letting you help them
  6. Appreciate Tenure
  7. check for understanding
  8. Use customers name 3 times
  9. Recognize customer effort
  10. Tell customer they're the best
  11. tell a customer thank you three times
  12. Share a related experiance
  13. Thank the customer for being proactive about their issue
  14. thank them for letting you help
  15. Tell the customer you are the expert
  16. Check for understanding
  17. provide assurance of help
  18. provide assurance of resolution
  19. use your customers name 3 times
  20. Recognize tenure
  21. Mention a tmobile benefit
  22. thank customer for being your hands and eyes
  23. Thank the customer for letting you help
  24. offer assurance of help