recognizecustomereffortuse yourcustomersname 3timestell acustomerthank youthree timesMention atmobilebenefitthankthem forletting youhelpShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueofferassuranceof helpcheck forunderstandingprovideassuranceof helpUsecustomersname 3timesthankthem forletting youhelp themthankcustomer forbeing yourhands andeyesAppreciateTenureTell thecustomerthey areawesomeshare arelatedexperienceTell thecustomeryou arethe expertRecognizecustomereffort"I couldn'thave donethis withoutyou"provideassuranceofresolutionTellcustomerthey're thebestRecognizetenureCheck forunderstandingThank thecustomerfor lettingyou helprecognizecustomereffortuse yourcustomersname 3timestell acustomerthank youthree timesMention atmobilebenefitthankthem forletting youhelpShare arelatedexperianceThank thecustomer forbeing proactiveabout theirissueofferassuranceof helpcheck forunderstandingprovideassuranceof helpUsecustomersname 3timesthankthem forletting youhelp themthankcustomer forbeing yourhands andeyesAppreciateTenureTell thecustomerthey areawesomeshare arelatedexperienceTell thecustomeryou arethe expertRecognizecustomereffort"I couldn'thave donethis withoutyou"provideassuranceofresolutionTellcustomerthey're thebestRecognizetenureCheck forunderstandingThank thecustomerfor lettingyou help

UP BEHAVIOR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. recognize customer effort
  2. use your customers name 3 times
  3. tell a customer thank you three times
  4. Mention a tmobile benefit
  5. thank them for letting you help
  6. Share a related experiance
  7. Thank the customer for being proactive about their issue
  8. offer assurance of help
  9. check for understanding
  10. provide assurance of help
  11. Use customers name 3 times
  12. thank them for letting you help them
  13. thank customer for being your hands and eyes
  14. Appreciate Tenure
  15. Tell the customer they are awesome
  16. share a related experience
  17. Tell the customer you are the expert
  18. Recognize customer effort
  19. "I couldn't have done this without you"
  20. provide assurance of resolution
  21. Tell customer they're the best
  22. Recognize tenure
  23. Check for understanding
  24. Thank the customer for letting you help