(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell the customer you are the expert
Thank the customer for letting you help
offer assurance of help
Mention a tmobile benefit
thank customer for being your hands and eyes
provide assurance of help
thank them for letting you help
Use customers name 3 times
recognize customer effort
share a related experience
"I couldn't have done this without you"
tell a customer thank you three times
Tell the customer they are awesome
Recognize customer effort
use your customers name 3 times
Appreciate Tenure
Share a related experiance
provide assurance of resolution
thank them for letting you help them
Recognize tenure
Check for understanding
Thank the customer for being proactive about their issue
