De-escalatecallTell yourCx ajokeAsk Cxwatchthey'rewatchingReadDead AirScriptAsk Cxtheir sockcolorSHOUTHurrayafter fixingproblem.FollowCancelCall FlowTrouble-shoot aSonyPRANKCALL!!!Acct.TakeovercallAsk your cxto singMary had alittle lamb.Trouble-shoot aSamsungDeviceTVQErrorcodeSay"Meow"on a callCallerfromFloridaCan'tsign inCallSendPasswordResetEmailITunesCancelSing toyourCx.Send HelpCenterEmailLevel 2Verify anAccountNWErrorcodeXboxCallPOSPOSCallDe-escalatecallTell yourCx ajokeAsk Cxwatchthey'rewatchingReadDead AirScriptAsk Cxtheir sockcolorSHOUTHurrayafter fixingproblem.FollowCancelCall FlowTrouble-shoot aSonyPRANKCALL!!!Acct.TakeovercallAsk your cxto singMary had alittle lamb.Trouble-shoot aSamsungDeviceTVQErrorcodeSay"Meow"on a callCallerfromFloridaCan'tsign inCallSendPasswordResetEmailITunesCancelSing toyourCx.Send HelpCenterEmailLevel 2Verify anAccountNWErrorcodeXboxCallPOSPOSCall

Burtie's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate call
  2. Tell your Cx a joke
  3. Ask Cx watch they're watching
  4. Read Dead Air Script
  5. Ask Cx their sock color
  6. SHOUT Hurray after fixing problem.
  7. Follow Cancel Call Flow
  8. Trouble-shoot a Sony
  9. PRANK CALL!!!
  10. Acct. Takeover call
  11. Ask your cx to sing Mary had a little lamb.
  12. Trouble-shoot a Samsung Device
  13. TVQ Error code
  14. Say "Meow" on a call
  15. Caller from Florida
  16. Can't sign in Call
  17. Send Password Reset Email
  18. ITunes Cancel
  19. Sing to your Cx.
  20. Send Help Center Email
  21. Level 2 Verify an Account
  22. NW Error code
  23. Xbox Call
  24. POSPOS Call