Level 2Verify anAccountReadDead AirScriptSing toyourCx.Trouble-shoot aSonyCan'tsign inCallAcct.TakeovercallXboxCallSay"Meow"on a callITunesCancelTVQErrorcodeAsk Cxwatchthey'rewatchingCallerfromFloridaPOSPOSCallNWErrorcodeSend HelpCenterEmailAsk your cxto singMary had alittle lamb.SHOUTHurrayafter fixingproblem.Tell yourCx ajokePRANKCALL!!!Ask Cxtheir sockcolorTrouble-shoot aSamsungDeviceSendPasswordResetEmailFollowCancelCall FlowDe-escalatecallLevel 2Verify anAccountReadDead AirScriptSing toyourCx.Trouble-shoot aSonyCan'tsign inCallAcct.TakeovercallXboxCallSay"Meow"on a callITunesCancelTVQErrorcodeAsk Cxwatchthey'rewatchingCallerfromFloridaPOSPOSCallNWErrorcodeSend HelpCenterEmailAsk your cxto singMary had alittle lamb.SHOUTHurrayafter fixingproblem.Tell yourCx ajokePRANKCALL!!!Ask Cxtheir sockcolorTrouble-shoot aSamsungDeviceSendPasswordResetEmailFollowCancelCall FlowDe-escalatecall

Burtie's Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Level 2 Verify an Account
  2. Read Dead Air Script
  3. Sing to your Cx.
  4. Trouble-shoot a Sony
  5. Can't sign in Call
  6. Acct. Takeover call
  7. Xbox Call
  8. Say "Meow" on a call
  9. ITunes Cancel
  10. TVQ Error code
  11. Ask Cx watch they're watching
  12. Caller from Florida
  13. POSPOS Call
  14. NW Error code
  15. Send Help Center Email
  16. Ask your cx to sing Mary had a little lamb.
  17. SHOUT Hurray after fixing problem.
  18. Tell your Cx a joke
  19. PRANK CALL!!!
  20. Ask Cx their sock color
  21. Trouble-shoot a Samsung Device
  22. Send Password Reset Email
  23. Follow Cancel Call Flow
  24. De-escalate call