(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listen without judging
Celebrate your customer & send a thank you card to 5 customers.
Balance risk and opportunity
Ask 3 customers, what you could have done differently to make their experience memorable?
Provide a one-on-one lesson on our mobile app
Call 5 customers (leave them a message) tell them thank you for banking with us & ask if there's anything we an do to make their banking easier.
Admit when you don't have the answers
Find a better way
Show 5 customers our BMO social media page
Show a customer how to bank through the ATM
Speak up and be candid
Send a congratulations card to customers with pre-approved Mastercards
Recognize a colleague with a BMO Beam
Help others succeed
Show 5 customers our mobile banking app
Unite to serve our customer
Offer help to 10 customers at the ATM
Surprise 5 customers with a BMO surprise gift
Show 5 customers how banking can be fun!
WOW a customer with BMO knowledge
Talk to 3 customers about telephone banking
Hand a thank you card to a customer who frequents the branch
