reviewinquiraduringproductionadd/quotea tractorAddCG2010callersays yournamewrongTransferto PLSCgo toproductionON TIMEcallersays theycan't hearyouagent calledto checkpolicy statusmembercalledwrongcarrierOfferFlexCheckAdvisedwhat nextbill will betakes aRIpymton hold forunderwriterfor morethan 5minsTransfertoClaimslearnsomethingnewshow agtwhere to findLDTA inAgent Centerno calleron the linewhen youanswerShow anagent how touse PolicyViewersupcallQuoteadding alocationDe-escalateda callcallertalks overyoucaller hasname youcannotpronounceMortgageecallMake aserviceplusexceptionmake asuggestionto inquiraagentplacesyou onholdhelp agentwith newbusinessquoteusereferenceconnectfor a callreviewinquiraduringproductionadd/quotea tractorAddCG2010callersays yournamewrongTransferto PLSCgo toproductionON TIMEcallersays theycan't hearyouagent calledto checkpolicy statusmembercalledwrongcarrierOfferFlexCheckAdvisedwhat nextbill will betakes aRIpymton hold forunderwriterfor morethan 5minsTransfertoClaimslearnsomethingnewshow agtwhere to findLDTA inAgent Centerno calleron the linewhen youanswerShow anagent how touse PolicyViewersupcallQuoteadding alocationDe-escalateda callcallertalks overyoucaller hasname youcannotpronounceMortgageecallMake aserviceplusexceptionmake asuggestionto inquiraagentplacesyou onholdhelp agentwith newbusinessquoteusereferenceconnectfor a call

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. review inquira during production
  2. add/quote a tractor
  3. Add CG2010
  4. caller says your name wrong
  5. Transfer to PLSC
  6. go to production ON TIME
  7. caller says they can't hear you
  8. agent called to check policy status
  9. member called wrong carrier
  10. Offer Flex Check
  11. Advised what next bill will be
  12. takes a RI pymt
  13. on hold for underwriter for more than 5mins
  14. Transfer to Claims
  15. learn something new
  16. show agt where to find LDTA in Agent Center
  17. no caller on the line when you answer
  18. Show an agent how to use Policy Viewer
  19. sup call
  20. Quote adding a location
  21. De-escalated a call
  22. caller talks over you
  23. caller has name you cannot pronounce
  24. Mortgagee call
  25. Make a service plus exception
  26. make a suggestion to inquira
  27. agent places you on hold
  28. help agent with new business quote
  29. use reference connect for a call