Show anagent how touse PolicyViewergo toproductionON TIMEcallertalks overyouMake aserviceplusexceptionAdvisedwhat nextbill will beOfferFlexCheckon hold forunderwriterfor morethan 5minsagentplacesyou onholdhelp agentwith newbusinessquoteno calleron the linewhen youansweragent calledto checkpolicy statuscallersays yournamewrongDe-escalateda callusereferenceconnectfor a callcaller hasname youcannotpronounceTransferto PLSCQuoteadding alocationMortgageecallmembercalledwrongcarrierTransfertoClaimsshow agtwhere to findLDTA inAgent Centerreviewinquiraduringproductioncallersays theycan't hearyouadd/quotea tractorAddCG2010supcallmake asuggestionto inquiratakes aRIpymtlearnsomethingnewShow anagent how touse PolicyViewergo toproductionON TIMEcallertalks overyouMake aserviceplusexceptionAdvisedwhat nextbill will beOfferFlexCheckon hold forunderwriterfor morethan 5minsagentplacesyou onholdhelp agentwith newbusinessquoteno calleron the linewhen youansweragent calledto checkpolicy statuscallersays yournamewrongDe-escalateda callusereferenceconnectfor a callcaller hasname youcannotpronounceTransferto PLSCQuoteadding alocationMortgageecallmembercalledwrongcarrierTransfertoClaimsshow agtwhere to findLDTA inAgent Centerreviewinquiraduringproductioncallersays theycan't hearyouadd/quotea tractorAddCG2010supcallmake asuggestionto inquiratakes aRIpymtlearnsomethingnew

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show an agent how to use Policy Viewer
  2. go to production ON TIME
  3. caller talks over you
  4. Make a service plus exception
  5. Advised what next bill will be
  6. Offer Flex Check
  7. on hold for underwriter for more than 5mins
  8. agent places you on hold
  9. help agent with new business quote
  10. no caller on the line when you answer
  11. agent called to check policy status
  12. caller says your name wrong
  13. De-escalated a call
  14. use reference connect for a call
  15. caller has name you cannot pronounce
  16. Transfer to PLSC
  17. Quote adding a location
  18. Mortgagee call
  19. member called wrong carrier
  20. Transfer to Claims
  21. show agt where to find LDTA in Agent Center
  22. review inquira during production
  23. caller says they can't hear you
  24. add/quote a tractor
  25. Add CG2010
  26. sup call
  27. make a suggestion to inquira
  28. takes a RI pymt
  29. learn something new