callersays yournamewrongcallertalks overyouOfferFlexCheckDe-escalateda callgo toproductionON TIMEsupcallcaller hasname youcannotpronouncetakes aRIpymtAdvisedwhat nextbill will beagentplacesyou onholdmembercalledwrongcarriershow agtwhere to findLDTA inAgent Centermake asuggestionto inquiraadd/quotea tractorusereferenceconnectfor a callQuoteadding alocationno calleron the linewhen youansweragent calledto checkpolicy statusMortgageecallon hold forunderwriterfor morethan 5minsShow anagent how touse PolicyViewerTransferto PLSClearnsomethingnewTransfertoClaimshelp agentwith newbusinessquotereviewinquiraduringproductioncallersays theycan't hearyouMake aserviceplusexceptionAddCG2010callersays yournamewrongcallertalks overyouOfferFlexCheckDe-escalateda callgo toproductionON TIMEsupcallcaller hasname youcannotpronouncetakes aRIpymtAdvisedwhat nextbill will beagentplacesyou onholdmembercalledwrongcarriershow agtwhere to findLDTA inAgent Centermake asuggestionto inquiraadd/quotea tractorusereferenceconnectfor a callQuoteadding alocationno calleron the linewhen youansweragent calledto checkpolicy statusMortgageecallon hold forunderwriterfor morethan 5minsShow anagent how touse PolicyViewerTransferto PLSClearnsomethingnewTransfertoClaimshelp agentwith newbusinessquotereviewinquiraduringproductioncallersays theycan't hearyouMake aserviceplusexceptionAddCG2010

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. caller says your name wrong
  2. caller talks over you
  3. Offer Flex Check
  4. De-escalated a call
  5. go to production ON TIME
  6. sup call
  7. caller has name you cannot pronounce
  8. takes a RI pymt
  9. Advised what next bill will be
  10. agent places you on hold
  11. member called wrong carrier
  12. show agt where to find LDTA in Agent Center
  13. make a suggestion to inquira
  14. add/quote a tractor
  15. use reference connect for a call
  16. Quote adding a location
  17. no caller on the line when you answer
  18. agent called to check policy status
  19. Mortgagee call
  20. on hold for underwriter for more than 5mins
  21. Show an agent how to use Policy Viewer
  22. Transfer to PLSC
  23. learn something new
  24. Transfer to Claims
  25. help agent with new business quote
  26. review inquira during production
  27. caller says they can't hear you
  28. Make a service plus exception
  29. Add CG2010