supcallMortgageecallusereferenceconnectfor a callreviewinquiraduringproductionMake aserviceplusexceptionon hold forunderwriterfor morethan 5minsAdvisedwhat nextbill will beAddCG2010add/quotea tractorgo toproductionON TIMEagentplacesyou onholdQuoteadding alocationtakes aRIpymtshow agtwhere to findLDTA inAgent Centercallertalks overyouhelp agentwith newbusinessquoteTransferto PLSCcallersays theycan't hearyouDe-escalateda callTransfertoClaimsagent calledto checkpolicy statuscallersays yournamewrongcaller hasname youcannotpronounceShow anagent how touse PolicyViewermembercalledwrongcarrierlearnsomethingnewno calleron the linewhen youanswermake asuggestionto inquiraOfferFlexChecksupcallMortgageecallusereferenceconnectfor a callreviewinquiraduringproductionMake aserviceplusexceptionon hold forunderwriterfor morethan 5minsAdvisedwhat nextbill will beAddCG2010add/quotea tractorgo toproductionON TIMEagentplacesyou onholdQuoteadding alocationtakes aRIpymtshow agtwhere to findLDTA inAgent Centercallertalks overyouhelp agentwith newbusinessquoteTransferto PLSCcallersays theycan't hearyouDe-escalateda callTransfertoClaimsagent calledto checkpolicy statuscallersays yournamewrongcaller hasname youcannotpronounceShow anagent how touse PolicyViewermembercalledwrongcarrierlearnsomethingnewno calleron the linewhen youanswermake asuggestionto inquiraOfferFlexCheck

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sup call
  2. Mortgagee call
  3. use reference connect for a call
  4. review inquira during production
  5. Make a service plus exception
  6. on hold for underwriter for more than 5mins
  7. Advised what next bill will be
  8. Add CG2010
  9. add/quote a tractor
  10. go to production ON TIME
  11. agent places you on hold
  12. Quote adding a location
  13. takes a RI pymt
  14. show agt where to find LDTA in Agent Center
  15. caller talks over you
  16. help agent with new business quote
  17. Transfer to PLSC
  18. caller says they can't hear you
  19. De-escalated a call
  20. Transfer to Claims
  21. agent called to check policy status
  22. caller says your name wrong
  23. caller has name you cannot pronounce
  24. Show an agent how to use Policy Viewer
  25. member called wrong carrier
  26. learn something new
  27. no caller on the line when you answer
  28. make a suggestion to inquira
  29. Offer Flex Check