De- escalated a call agent called to check policy status caller says they can't hear you Show an agent how to use Policy Viewer review inquira during production learn something new Transfer to Claims Quote adding a location caller says your name wrong Mortgagee call make a suggestion to inquira sup call no caller on the line when you answer Offer Flex Check use reference connect for a call on hold for underwriter for more than 5mins Add CG2010 Transfer to PLSC caller talks over you takes a RI pymt agent places you on hold show agt where to find LDTA in Agent Center help agent with new business quote member called wrong carrier go to production ON TIME Make a service plus exception caller has name you cannot pronounce Advised what next bill will be add/quote a tractor De- escalated a call agent called to check policy status caller says they can't hear you Show an agent how to use Policy Viewer review inquira during production learn something new Transfer to Claims Quote adding a location caller says your name wrong Mortgagee call make a suggestion to inquira sup call no caller on the line when you answer Offer Flex Check use reference connect for a call on hold for underwriter for more than 5mins Add CG2010 Transfer to PLSC caller talks over you takes a RI pymt agent places you on hold show agt where to find LDTA in Agent Center help agent with new business quote member called wrong carrier go to production ON TIME Make a service plus exception caller has name you cannot pronounce Advised what next bill will be add/quote a tractor
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalated a call
agent called to check policy status
caller says they can't hear you
Show an agent how to use Policy Viewer
review inquira during production
learn something new
Transfer to Claims
Quote adding a location
caller says your name wrong
Mortgagee call
make a suggestion to inquira
sup call
no caller on the line when you answer
Offer Flex Check
use reference connect for a call
on hold for underwriter for more than 5mins
Add CG2010
Transfer to PLSC
caller talks over you
takes a RI pymt
agent places you on hold
show agt where to find LDTA in Agent Center
help agent with new business quote
member called wrong carrier
go to production ON TIME
Make a service plus exception
caller has name you cannot pronounce
Advised what next bill will be
add/quote a tractor