AddCG2010De-escalateda callmembercalledwrongcarrieron hold forunderwriterfor morethan 5minsreviewinquiraduringproductionShow anagent how touse PolicyViewerno calleron the linewhen youanswermake asuggestionto inquiracallertalks overyougo toproductionON TIMEusereferenceconnectfor a callhelp agentwith newbusinessquotecallersays yournamewrongMortgageecallTransfertoClaimsMake aserviceplusexceptionlearnsomethingnewagent calledto checkpolicy statussupcallagentplacesyou onholdOfferFlexCheckTransferto PLSCcallersays theycan't hearyoucaller hasname youcannotpronouncetakes aRIpymtQuoteadding alocationadd/quotea tractorAdvisedwhat nextbill will beshow agtwhere to findLDTA inAgent CenterAddCG2010De-escalateda callmembercalledwrongcarrieron hold forunderwriterfor morethan 5minsreviewinquiraduringproductionShow anagent how touse PolicyViewerno calleron the linewhen youanswermake asuggestionto inquiracallertalks overyougo toproductionON TIMEusereferenceconnectfor a callhelp agentwith newbusinessquotecallersays yournamewrongMortgageecallTransfertoClaimsMake aserviceplusexceptionlearnsomethingnewagent calledto checkpolicy statussupcallagentplacesyou onholdOfferFlexCheckTransferto PLSCcallersays theycan't hearyoucaller hasname youcannotpronouncetakes aRIpymtQuoteadding alocationadd/quotea tractorAdvisedwhat nextbill will beshow agtwhere to findLDTA inAgent Center

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add CG2010
  2. De-escalated a call
  3. member called wrong carrier
  4. on hold for underwriter for more than 5mins
  5. review inquira during production
  6. Show an agent how to use Policy Viewer
  7. no caller on the line when you answer
  8. make a suggestion to inquira
  9. caller talks over you
  10. go to production ON TIME
  11. use reference connect for a call
  12. help agent with new business quote
  13. caller says your name wrong
  14. Mortgagee call
  15. Transfer to Claims
  16. Make a service plus exception
  17. learn something new
  18. agent called to check policy status
  19. sup call
  20. agent places you on hold
  21. Offer Flex Check
  22. Transfer to PLSC
  23. caller says they can't hear you
  24. caller has name you cannot pronounce
  25. takes a RI pymt
  26. Quote adding a location
  27. add/quote a tractor
  28. Advised what next bill will be
  29. show agt where to find LDTA in Agent Center