AddCG2010add/quotea tractorcallersays theycan't hearyouMake aserviceplusexceptioncaller hasname youcannotpronounceshow agtwhere to findLDTA inAgent CenterDe-escalateda callagentplacesyou onholdOfferFlexCheckTransferto PLSCgo toproductionON TIMEShow anagent how touse PolicyVieweragent calledto checkpolicy statuscallertalks overyouon hold forunderwriterfor morethan 5minsMortgageecallmembercalledwrongcarrierhelp agentwith newbusinessquoteQuoteadding alocationno calleron the linewhen youanswertakes aRIpymtTransfertoClaimssupcallAdvisedwhat nextbill will beusereferenceconnectfor a callcallersays yournamewrongmake asuggestionto inquiralearnsomethingnewreviewinquiraduringproductionAddCG2010add/quotea tractorcallersays theycan't hearyouMake aserviceplusexceptioncaller hasname youcannotpronounceshow agtwhere to findLDTA inAgent CenterDe-escalateda callagentplacesyou onholdOfferFlexCheckTransferto PLSCgo toproductionON TIMEShow anagent how touse PolicyVieweragent calledto checkpolicy statuscallertalks overyouon hold forunderwriterfor morethan 5minsMortgageecallmembercalledwrongcarrierhelp agentwith newbusinessquoteQuoteadding alocationno calleron the linewhen youanswertakes aRIpymtTransfertoClaimssupcallAdvisedwhat nextbill will beusereferenceconnectfor a callcallersays yournamewrongmake asuggestionto inquiralearnsomethingnewreviewinquiraduringproduction

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add CG2010
  2. add/quote a tractor
  3. caller says they can't hear you
  4. Make a service plus exception
  5. caller has name you cannot pronounce
  6. show agt where to find LDTA in Agent Center
  7. De-escalated a call
  8. agent places you on hold
  9. Offer Flex Check
  10. Transfer to PLSC
  11. go to production ON TIME
  12. Show an agent how to use Policy Viewer
  13. agent called to check policy status
  14. caller talks over you
  15. on hold for underwriter for more than 5mins
  16. Mortgagee call
  17. member called wrong carrier
  18. help agent with new business quote
  19. Quote adding a location
  20. no caller on the line when you answer
  21. takes a RI pymt
  22. Transfer to Claims
  23. sup call
  24. Advised what next bill will be
  25. use reference connect for a call
  26. caller says your name wrong
  27. make a suggestion to inquira
  28. learn something new
  29. review inquira during production