De-escalateda callagent calledto checkpolicy statuscallersays theycan't hearyouShow anagent how touse PolicyViewerreviewinquiraduringproductionlearnsomethingnewTransfertoClaimsQuoteadding alocationcallersays yournamewrongMortgageecallmake asuggestionto inquirasupcallno calleron the linewhen youanswerOfferFlexCheckusereferenceconnectfor a callon hold forunderwriterfor morethan 5minsAddCG2010Transferto PLSCcallertalks overyoutakes aRIpymtagentplacesyou onholdshow agtwhere to findLDTA inAgent Centerhelp agentwith newbusinessquotemembercalledwrongcarriergo toproductionON TIMEMake aserviceplusexceptioncaller hasname youcannotpronounceAdvisedwhat nextbill will beadd/quotea tractorDe-escalateda callagent calledto checkpolicy statuscallersays theycan't hearyouShow anagent how touse PolicyViewerreviewinquiraduringproductionlearnsomethingnewTransfertoClaimsQuoteadding alocationcallersays yournamewrongMortgageecallmake asuggestionto inquirasupcallno calleron the linewhen youanswerOfferFlexCheckusereferenceconnectfor a callon hold forunderwriterfor morethan 5minsAddCG2010Transferto PLSCcallertalks overyoutakes aRIpymtagentplacesyou onholdshow agtwhere to findLDTA inAgent Centerhelp agentwith newbusinessquotemembercalledwrongcarriergo toproductionON TIMEMake aserviceplusexceptioncaller hasname youcannotpronounceAdvisedwhat nextbill will beadd/quotea tractor

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a call
  2. agent called to check policy status
  3. caller says they can't hear you
  4. Show an agent how to use Policy Viewer
  5. review inquira during production
  6. learn something new
  7. Transfer to Claims
  8. Quote adding a location
  9. caller says your name wrong
  10. Mortgagee call
  11. make a suggestion to inquira
  12. sup call
  13. no caller on the line when you answer
  14. Offer Flex Check
  15. use reference connect for a call
  16. on hold for underwriter for more than 5mins
  17. Add CG2010
  18. Transfer to PLSC
  19. caller talks over you
  20. takes a RI pymt
  21. agent places you on hold
  22. show agt where to find LDTA in Agent Center
  23. help agent with new business quote
  24. member called wrong carrier
  25. go to production ON TIME
  26. Make a service plus exception
  27. caller has name you cannot pronounce
  28. Advised what next bill will be
  29. add/quote a tractor