go toproductionON TIMEusereferenceconnectfor a callno calleron the linewhen youanswerShow anagent how touse PolicyViewermembercalledwrongcarrieron hold forunderwriterfor morethan 5minsshow agtwhere to findLDTA inAgent CenterlearnsomethingnewOfferFlexCheckMortgageecalltakes aRIpymtcallertalks overyouadd/quotea tractorcallersays yournamewrongmake asuggestionto inquirareviewinquiraduringproductionDe-escalateda callcaller hasname youcannotpronounceTransfertoClaimscallersays theycan't hearyouMake aserviceplusexceptionQuoteadding alocationsupcallhelp agentwith newbusinessquoteTransferto PLSCagentplacesyou onholdAddCG2010agent calledto checkpolicy statusAdvisedwhat nextbill will bego toproductionON TIMEusereferenceconnectfor a callno calleron the linewhen youanswerShow anagent how touse PolicyViewermembercalledwrongcarrieron hold forunderwriterfor morethan 5minsshow agtwhere to findLDTA inAgent CenterlearnsomethingnewOfferFlexCheckMortgageecalltakes aRIpymtcallertalks overyouadd/quotea tractorcallersays yournamewrongmake asuggestionto inquirareviewinquiraduringproductionDe-escalateda callcaller hasname youcannotpronounceTransfertoClaimscallersays theycan't hearyouMake aserviceplusexceptionQuoteadding alocationsupcallhelp agentwith newbusinessquoteTransferto PLSCagentplacesyou onholdAddCG2010agent calledto checkpolicy statusAdvisedwhat nextbill will be

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. go to production ON TIME
  2. use reference connect for a call
  3. no caller on the line when you answer
  4. Show an agent how to use Policy Viewer
  5. member called wrong carrier
  6. on hold for underwriter for more than 5mins
  7. show agt where to find LDTA in Agent Center
  8. learn something new
  9. Offer Flex Check
  10. Mortgagee call
  11. takes a RI pymt
  12. caller talks over you
  13. add/quote a tractor
  14. caller says your name wrong
  15. make a suggestion to inquira
  16. review inquira during production
  17. De-escalated a call
  18. caller has name you cannot pronounce
  19. Transfer to Claims
  20. caller says they can't hear you
  21. Make a service plus exception
  22. Quote adding a location
  23. sup call
  24. help agent with new business quote
  25. Transfer to PLSC
  26. agent places you on hold
  27. Add CG2010
  28. agent called to check policy status
  29. Advised what next bill will be