membercalledwrongcarriermake asuggestionto inquirasupcalltakes aRIpymtAddCG2010OfferFlexCheckadd/quotea tractorTransferto PLSCusereferenceconnectfor a callQuoteadding alocationagent calledto checkpolicy statuscallersays theycan't hearyoucallertalks overyoucaller hasname youcannotpronouncelearnsomethingnewMake aserviceplusexceptioncallersays yournamewrongreviewinquiraduringproductionon hold forunderwriterfor morethan 5minsgo toproductionON TIMEDe-escalateda callno calleron the linewhen youanswershow agtwhere to findLDTA inAgent CenterShow anagent how touse PolicyViewerhelp agentwith newbusinessquoteMortgageecallAdvisedwhat nextbill will beagentplacesyou onholdTransfertoClaimsmembercalledwrongcarriermake asuggestionto inquirasupcalltakes aRIpymtAddCG2010OfferFlexCheckadd/quotea tractorTransferto PLSCusereferenceconnectfor a callQuoteadding alocationagent calledto checkpolicy statuscallersays theycan't hearyoucallertalks overyoucaller hasname youcannotpronouncelearnsomethingnewMake aserviceplusexceptioncallersays yournamewrongreviewinquiraduringproductionon hold forunderwriterfor morethan 5minsgo toproductionON TIMEDe-escalateda callno calleron the linewhen youanswershow agtwhere to findLDTA inAgent CenterShow anagent how touse PolicyViewerhelp agentwith newbusinessquoteMortgageecallAdvisedwhat nextbill will beagentplacesyou onholdTransfertoClaims

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. member called wrong carrier
  2. make a suggestion to inquira
  3. sup call
  4. takes a RI pymt
  5. Add CG2010
  6. Offer Flex Check
  7. add/quote a tractor
  8. Transfer to PLSC
  9. use reference connect for a call
  10. Quote adding a location
  11. agent called to check policy status
  12. caller says they can't hear you
  13. caller talks over you
  14. caller has name you cannot pronounce
  15. learn something new
  16. Make a service plus exception
  17. caller says your name wrong
  18. review inquira during production
  19. on hold for underwriter for more than 5mins
  20. go to production ON TIME
  21. De-escalated a call
  22. no caller on the line when you answer
  23. show agt where to find LDTA in Agent Center
  24. Show an agent how to use Policy Viewer
  25. help agent with new business quote
  26. Mortgagee call
  27. Advised what next bill will be
  28. agent places you on hold
  29. Transfer to Claims