caller hasname youcannotpronouncecallersays yournamewrongAddCG2010show agtwhere to findLDTA inAgent CenterTransferto PLSCMake aserviceplusexceptionQuoteadding alocationcallersays theycan't hearyouAdvisedwhat nextbill will beMortgageecallhelp agentwith newbusinessquoteagentplacesyou onholdtakes aRIpymton hold forunderwriterfor morethan 5minsadd/quotea tractorgo toproductionON TIMEmake asuggestionto inquiraTransfertoClaimsmembercalledwrongcarrierlearnsomethingnewShow anagent how touse PolicyVieweragent calledto checkpolicy statussupcallcallertalks overyouOfferFlexCheckusereferenceconnectfor a callDe-escalateda callno calleron the linewhen youanswerreviewinquiraduringproductioncaller hasname youcannotpronouncecallersays yournamewrongAddCG2010show agtwhere to findLDTA inAgent CenterTransferto PLSCMake aserviceplusexceptionQuoteadding alocationcallersays theycan't hearyouAdvisedwhat nextbill will beMortgageecallhelp agentwith newbusinessquoteagentplacesyou onholdtakes aRIpymton hold forunderwriterfor morethan 5minsadd/quotea tractorgo toproductionON TIMEmake asuggestionto inquiraTransfertoClaimsmembercalledwrongcarrierlearnsomethingnewShow anagent how touse PolicyVieweragent calledto checkpolicy statussupcallcallertalks overyouOfferFlexCheckusereferenceconnectfor a callDe-escalateda callno calleron the linewhen youanswerreviewinquiraduringproduction

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller has name you cannot pronounce
  2. caller says your name wrong
  3. Add CG2010
  4. show agt where to find LDTA in Agent Center
  5. Transfer to PLSC
  6. Make a service plus exception
  7. Quote adding a location
  8. caller says they can't hear you
  9. Advised what next bill will be
  10. Mortgagee call
  11. help agent with new business quote
  12. agent places you on hold
  13. takes a RI pymt
  14. on hold for underwriter for more than 5mins
  15. add/quote a tractor
  16. go to production ON TIME
  17. make a suggestion to inquira
  18. Transfer to Claims
  19. member called wrong carrier
  20. learn something new
  21. Show an agent how to use Policy Viewer
  22. agent called to check policy status
  23. sup call
  24. caller talks over you
  25. Offer Flex Check
  26. use reference connect for a call
  27. De-escalated a call
  28. no caller on the line when you answer
  29. review inquira during production