OfferFlexCheckAdvisedwhat nextbill will beadd/quotea tractorusereferenceconnectfor a callMortgageecallTransfertoClaimsMake aserviceplusexceptionhelp agentwith newbusinessquoteShow anagent how touse PolicyViewerDe-escalateda calltakes aRIpymtcallersays yournamewrongreviewinquiraduringproductionagent calledto checkpolicy statusshow agtwhere to findLDTA inAgent Centercaller hasname youcannotpronounceAddCG2010membercalledwrongcarriercallersays theycan't hearyoumake asuggestionto inquiracallertalks overyouTransferto PLSCagentplacesyou onholdsupcallgo toproductionON TIMEQuoteadding alocationlearnsomethingnewno calleron the linewhen youansweron hold forunderwriterfor morethan 5minsOfferFlexCheckAdvisedwhat nextbill will beadd/quotea tractorusereferenceconnectfor a callMortgageecallTransfertoClaimsMake aserviceplusexceptionhelp agentwith newbusinessquoteShow anagent how touse PolicyViewerDe-escalateda calltakes aRIpymtcallersays yournamewrongreviewinquiraduringproductionagent calledto checkpolicy statusshow agtwhere to findLDTA inAgent Centercaller hasname youcannotpronounceAddCG2010membercalledwrongcarriercallersays theycan't hearyoumake asuggestionto inquiracallertalks overyouTransferto PLSCagentplacesyou onholdsupcallgo toproductionON TIMEQuoteadding alocationlearnsomethingnewno calleron the linewhen youansweron hold forunderwriterfor morethan 5mins

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Flex Check
  2. Advised what next bill will be
  3. add/quote a tractor
  4. use reference connect for a call
  5. Mortgagee call
  6. Transfer to Claims
  7. Make a service plus exception
  8. help agent with new business quote
  9. Show an agent how to use Policy Viewer
  10. De-escalated a call
  11. takes a RI pymt
  12. caller says your name wrong
  13. review inquira during production
  14. agent called to check policy status
  15. show agt where to find LDTA in Agent Center
  16. caller has name you cannot pronounce
  17. Add CG2010
  18. member called wrong carrier
  19. caller says they can't hear you
  20. make a suggestion to inquira
  21. caller talks over you
  22. Transfer to PLSC
  23. agent places you on hold
  24. sup call
  25. go to production ON TIME
  26. Quote adding a location
  27. learn something new
  28. no caller on the line when you answer
  29. on hold for underwriter for more than 5mins