no calleron the linewhen youansweragent calledto checkpolicy statusQuoteadding alocationcallersays yournamewrongadd/quotea tractoron hold forunderwriterfor morethan 5minsDe-escalateda callshow agtwhere to findLDTA inAgent Centeragentplacesyou onholdTransferto PLSCMortgageecalltakes aRIpymtAddCG2010go toproductionON TIMEOfferFlexCheckusereferenceconnectfor a callcaller hasname youcannotpronouncemake asuggestionto inquirareviewinquiraduringproductioncallertalks overyoucallersays theycan't hearyouMake aserviceplusexceptionhelp agentwith newbusinessquotesupcallmembercalledwrongcarrierTransfertoClaimsShow anagent how touse PolicyViewerlearnsomethingnewAdvisedwhat nextbill will beno calleron the linewhen youansweragent calledto checkpolicy statusQuoteadding alocationcallersays yournamewrongadd/quotea tractoron hold forunderwriterfor morethan 5minsDe-escalateda callshow agtwhere to findLDTA inAgent Centeragentplacesyou onholdTransferto PLSCMortgageecalltakes aRIpymtAddCG2010go toproductionON TIMEOfferFlexCheckusereferenceconnectfor a callcaller hasname youcannotpronouncemake asuggestionto inquirareviewinquiraduringproductioncallertalks overyoucallersays theycan't hearyouMake aserviceplusexceptionhelp agentwith newbusinessquotesupcallmembercalledwrongcarrierTransfertoClaimsShow anagent how touse PolicyViewerlearnsomethingnewAdvisedwhat nextbill will be

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. no caller on the line when you answer
  2. agent called to check policy status
  3. Quote adding a location
  4. caller says your name wrong
  5. add/quote a tractor
  6. on hold for underwriter for more than 5mins
  7. De-escalated a call
  8. show agt where to find LDTA in Agent Center
  9. agent places you on hold
  10. Transfer to PLSC
  11. Mortgagee call
  12. takes a RI pymt
  13. Add CG2010
  14. go to production ON TIME
  15. Offer Flex Check
  16. use reference connect for a call
  17. caller has name you cannot pronounce
  18. make a suggestion to inquira
  19. review inquira during production
  20. caller talks over you
  21. caller says they can't hear you
  22. Make a service plus exception
  23. help agent with new business quote
  24. sup call
  25. member called wrong carrier
  26. Transfer to Claims
  27. Show an agent how to use Policy Viewer
  28. learn something new
  29. Advised what next bill will be