supcallmake asuggestionto inquiraon hold forunderwriterfor morethan 5minsgo toproductionON TIMEagentplacesyou onholdMortgageecallAddCG2010reviewinquiraduringproductionlearnsomethingnewQuoteadding alocationcallersays yournamewrongno calleron the linewhen youanswerhelp agentwith newbusinessquotecallertalks overyouOfferFlexCheckcallersays theycan't hearyouTransfertoClaimsadd/quotea tractorcaller hasname youcannotpronounceAdvisedwhat nextbill will beShow anagent how touse PolicyViewerTransferto PLSCtakes aRIpymtmembercalledwrongcarriershow agtwhere to findLDTA inAgent CenterMake aserviceplusexceptionusereferenceconnectfor a callDe-escalateda callagent calledto checkpolicy statussupcallmake asuggestionto inquiraon hold forunderwriterfor morethan 5minsgo toproductionON TIMEagentplacesyou onholdMortgageecallAddCG2010reviewinquiraduringproductionlearnsomethingnewQuoteadding alocationcallersays yournamewrongno calleron the linewhen youanswerhelp agentwith newbusinessquotecallertalks overyouOfferFlexCheckcallersays theycan't hearyouTransfertoClaimsadd/quotea tractorcaller hasname youcannotpronounceAdvisedwhat nextbill will beShow anagent how touse PolicyViewerTransferto PLSCtakes aRIpymtmembercalledwrongcarriershow agtwhere to findLDTA inAgent CenterMake aserviceplusexceptionusereferenceconnectfor a callDe-escalateda callagent calledto checkpolicy status

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sup call
  2. make a suggestion to inquira
  3. on hold for underwriter for more than 5mins
  4. go to production ON TIME
  5. agent places you on hold
  6. Mortgagee call
  7. Add CG2010
  8. review inquira during production
  9. learn something new
  10. Quote adding a location
  11. caller says your name wrong
  12. no caller on the line when you answer
  13. help agent with new business quote
  14. caller talks over you
  15. Offer Flex Check
  16. caller says they can't hear you
  17. Transfer to Claims
  18. add/quote a tractor
  19. caller has name you cannot pronounce
  20. Advised what next bill will be
  21. Show an agent how to use Policy Viewer
  22. Transfer to PLSC
  23. takes a RI pymt
  24. member called wrong carrier
  25. show agt where to find LDTA in Agent Center
  26. Make a service plus exception
  27. use reference connect for a call
  28. De-escalated a call
  29. agent called to check policy status