Quoteadding alocationgo toproductionON TIMEon hold forunderwriterfor morethan 5minshelp agentwith newbusinessquoteShow anagent how touse PolicyViewercallersays yournamewrongTransfertoClaimsAddCG2010takes aRIpymtmembercalledwrongcarrierAdvisedwhat nextbill will beno calleron the linewhen youanswercallertalks overyoucaller hasname youcannotpronounceMortgageecallOfferFlexCheckshow agtwhere to findLDTA inAgent Centermake asuggestionto inquirareviewinquiraduringproductionagent calledto checkpolicy statusMake aserviceplusexceptionusereferenceconnectfor a callagentplacesyou onholdTransferto PLSCsupcalladd/quotea tractorlearnsomethingnewDe-escalateda callcallersays theycan't hearyouQuoteadding alocationgo toproductionON TIMEon hold forunderwriterfor morethan 5minshelp agentwith newbusinessquoteShow anagent how touse PolicyViewercallersays yournamewrongTransfertoClaimsAddCG2010takes aRIpymtmembercalledwrongcarrierAdvisedwhat nextbill will beno calleron the linewhen youanswercallertalks overyoucaller hasname youcannotpronounceMortgageecallOfferFlexCheckshow agtwhere to findLDTA inAgent Centermake asuggestionto inquirareviewinquiraduringproductionagent calledto checkpolicy statusMake aserviceplusexceptionusereferenceconnectfor a callagentplacesyou onholdTransferto PLSCsupcalladd/quotea tractorlearnsomethingnewDe-escalateda callcallersays theycan't hearyou

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quote adding a location
  2. go to production ON TIME
  3. on hold for underwriter for more than 5mins
  4. help agent with new business quote
  5. Show an agent how to use Policy Viewer
  6. caller says your name wrong
  7. Transfer to Claims
  8. Add CG2010
  9. takes a RI pymt
  10. member called wrong carrier
  11. Advised what next bill will be
  12. no caller on the line when you answer
  13. caller talks over you
  14. caller has name you cannot pronounce
  15. Mortgagee call
  16. Offer Flex Check
  17. show agt where to find LDTA in Agent Center
  18. make a suggestion to inquira
  19. review inquira during production
  20. agent called to check policy status
  21. Make a service plus exception
  22. use reference connect for a call
  23. agent places you on hold
  24. Transfer to PLSC
  25. sup call
  26. add/quote a tractor
  27. learn something new
  28. De-escalated a call
  29. caller says they can't hear you