Transferto PLSCsupcallno calleron the linewhen youanswerusereferenceconnectfor a callagent calledto checkpolicy statusshow agtwhere to findLDTA inAgent Centercallersays yournamewrongagentplacesyou onholdon hold forunderwriterfor morethan 5minsmembercalledwrongcarrierDe-escalateda calltakes aRIpymtOfferFlexChecklearnsomethingnewShow anagent how touse PolicyViewergo toproductionON TIMEcaller hasname youcannotpronouncecallertalks overyouadd/quotea tractorcallersays theycan't hearyouTransfertoClaimsreviewinquiraduringproductionmake asuggestionto inquirahelp agentwith newbusinessquoteAddCG2010MortgageecallQuoteadding alocationAdvisedwhat nextbill will beMake aserviceplusexceptionTransferto PLSCsupcallno calleron the linewhen youanswerusereferenceconnectfor a callagent calledto checkpolicy statusshow agtwhere to findLDTA inAgent Centercallersays yournamewrongagentplacesyou onholdon hold forunderwriterfor morethan 5minsmembercalledwrongcarrierDe-escalateda calltakes aRIpymtOfferFlexChecklearnsomethingnewShow anagent how touse PolicyViewergo toproductionON TIMEcaller hasname youcannotpronouncecallertalks overyouadd/quotea tractorcallersays theycan't hearyouTransfertoClaimsreviewinquiraduringproductionmake asuggestionto inquirahelp agentwith newbusinessquoteAddCG2010MortgageecallQuoteadding alocationAdvisedwhat nextbill will beMake aserviceplusexception

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to PLSC
  2. sup call
  3. no caller on the line when you answer
  4. use reference connect for a call
  5. agent called to check policy status
  6. show agt where to find LDTA in Agent Center
  7. caller says your name wrong
  8. agent places you on hold
  9. on hold for underwriter for more than 5mins
  10. member called wrong carrier
  11. De-escalated a call
  12. takes a RI pymt
  13. Offer Flex Check
  14. learn something new
  15. Show an agent how to use Policy Viewer
  16. go to production ON TIME
  17. caller has name you cannot pronounce
  18. caller talks over you
  19. add/quote a tractor
  20. caller says they can't hear you
  21. Transfer to Claims
  22. review inquira during production
  23. make a suggestion to inquira
  24. help agent with new business quote
  25. Add CG2010
  26. Mortgagee call
  27. Quote adding a location
  28. Advised what next bill will be
  29. Make a service plus exception