help agentwith newbusinessquotemembercalledwrongcarrierOfferFlexChecktakes aRIpymtcaller hasname youcannotpronounceTransfertoClaimsAdvisedwhat nextbill will beno calleron the linewhen youanswerlearnsomethingnewMake aserviceplusexceptionagentplacesyou onholdcallersays theycan't hearyouDe-escalateda callusereferenceconnectfor a callcallertalks overyouMortgageecallAddCG2010on hold forunderwriterfor morethan 5minsshow agtwhere to findLDTA inAgent Centergo toproductionON TIMEsupcallcallersays yournamewrongadd/quotea tractormake asuggestionto inquiraTransferto PLSCQuoteadding alocationreviewinquiraduringproductionagent calledto checkpolicy statusShow anagent how touse PolicyViewerhelp agentwith newbusinessquotemembercalledwrongcarrierOfferFlexChecktakes aRIpymtcaller hasname youcannotpronounceTransfertoClaimsAdvisedwhat nextbill will beno calleron the linewhen youanswerlearnsomethingnewMake aserviceplusexceptionagentplacesyou onholdcallersays theycan't hearyouDe-escalateda callusereferenceconnectfor a callcallertalks overyouMortgageecallAddCG2010on hold forunderwriterfor morethan 5minsshow agtwhere to findLDTA inAgent Centergo toproductionON TIMEsupcallcallersays yournamewrongadd/quotea tractormake asuggestionto inquiraTransferto PLSCQuoteadding alocationreviewinquiraduringproductionagent calledto checkpolicy statusShow anagent how touse PolicyViewer

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. help agent with new business quote
  2. member called wrong carrier
  3. Offer Flex Check
  4. takes a RI pymt
  5. caller has name you cannot pronounce
  6. Transfer to Claims
  7. Advised what next bill will be
  8. no caller on the line when you answer
  9. learn something new
  10. Make a service plus exception
  11. agent places you on hold
  12. caller says they can't hear you
  13. De-escalated a call
  14. use reference connect for a call
  15. caller talks over you
  16. Mortgagee call
  17. Add CG2010
  18. on hold for underwriter for more than 5mins
  19. show agt where to find LDTA in Agent Center
  20. go to production ON TIME
  21. sup call
  22. caller says your name wrong
  23. add/quote a tractor
  24. make a suggestion to inquira
  25. Transfer to PLSC
  26. Quote adding a location
  27. review inquira during production
  28. agent called to check policy status
  29. Show an agent how to use Policy Viewer