callertalks overyouusereferenceconnectfor a callcaller hasname youcannotpronounceshow agtwhere to findLDTA inAgent CenterMake aserviceplusexceptiontakes aRIpymtagent calledto checkpolicy statussupcalllearnsomethingnewMortgageecallreviewinquiraduringproductionTransferto PLSCShow anagent how touse PolicyVieweradd/quotea tractorQuoteadding alocationon hold forunderwriterfor morethan 5minsAddCG2010OfferFlexCheckTransfertoClaimscallersays yournamewrongno calleron the linewhen youanswerhelp agentwith newbusinessquotego toproductionON TIMEmembercalledwrongcarriercallersays theycan't hearyoumake asuggestionto inquiraDe-escalateda callAdvisedwhat nextbill will beagentplacesyou onholdcallertalks overyouusereferenceconnectfor a callcaller hasname youcannotpronounceshow agtwhere to findLDTA inAgent CenterMake aserviceplusexceptiontakes aRIpymtagent calledto checkpolicy statussupcalllearnsomethingnewMortgageecallreviewinquiraduringproductionTransferto PLSCShow anagent how touse PolicyVieweradd/quotea tractorQuoteadding alocationon hold forunderwriterfor morethan 5minsAddCG2010OfferFlexCheckTransfertoClaimscallersays yournamewrongno calleron the linewhen youanswerhelp agentwith newbusinessquotego toproductionON TIMEmembercalledwrongcarriercallersays theycan't hearyoumake asuggestionto inquiraDe-escalateda callAdvisedwhat nextbill will beagentplacesyou onhold

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller talks over you
  2. use reference connect for a call
  3. caller has name you cannot pronounce
  4. show agt where to find LDTA in Agent Center
  5. Make a service plus exception
  6. takes a RI pymt
  7. agent called to check policy status
  8. sup call
  9. learn something new
  10. Mortgagee call
  11. review inquira during production
  12. Transfer to PLSC
  13. Show an agent how to use Policy Viewer
  14. add/quote a tractor
  15. Quote adding a location
  16. on hold for underwriter for more than 5mins
  17. Add CG2010
  18. Offer Flex Check
  19. Transfer to Claims
  20. caller says your name wrong
  21. no caller on the line when you answer
  22. help agent with new business quote
  23. go to production ON TIME
  24. member called wrong carrier
  25. caller says they can't hear you
  26. make a suggestion to inquira
  27. De-escalated a call
  28. Advised what next bill will be
  29. agent places you on hold