usereferenceconnectfor a callShow anagent how touse PolicyViewercallertalks overyouon hold forunderwriterfor morethan 5minshelp agentwith newbusinessquoteAdvisedwhat nextbill will beQuoteadding alocationtakes aRIpymtadd/quotea tractorlearnsomethingnewmembercalledwrongcarrieragent calledto checkpolicy statussupcallmake asuggestionto inquiraagentplacesyou onholdTransferto PLSCshow agtwhere to findLDTA inAgent Centercaller hasname youcannotpronounceDe-escalateda callreviewinquiraduringproductionAddCG2010callersays theycan't hearyouMortgageecallOfferFlexCheckgo toproductionON TIMEMake aserviceplusexceptionno calleron the linewhen youanswercallersays yournamewrongTransfertoClaimsusereferenceconnectfor a callShow anagent how touse PolicyViewercallertalks overyouon hold forunderwriterfor morethan 5minshelp agentwith newbusinessquoteAdvisedwhat nextbill will beQuoteadding alocationtakes aRIpymtadd/quotea tractorlearnsomethingnewmembercalledwrongcarrieragent calledto checkpolicy statussupcallmake asuggestionto inquiraagentplacesyou onholdTransferto PLSCshow agtwhere to findLDTA inAgent Centercaller hasname youcannotpronounceDe-escalateda callreviewinquiraduringproductionAddCG2010callersays theycan't hearyouMortgageecallOfferFlexCheckgo toproductionON TIMEMake aserviceplusexceptionno calleron the linewhen youanswercallersays yournamewrongTransfertoClaims

CSC/FSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. use reference connect for a call
  2. Show an agent how to use Policy Viewer
  3. caller talks over you
  4. on hold for underwriter for more than 5mins
  5. help agent with new business quote
  6. Advised what next bill will be
  7. Quote adding a location
  8. takes a RI pymt
  9. add/quote a tractor
  10. learn something new
  11. member called wrong carrier
  12. agent called to check policy status
  13. sup call
  14. make a suggestion to inquira
  15. agent places you on hold
  16. Transfer to PLSC
  17. show agt where to find LDTA in Agent Center
  18. caller has name you cannot pronounce
  19. De-escalated a call
  20. review inquira during production
  21. Add CG2010
  22. caller says they can't hear you
  23. Mortgagee call
  24. Offer Flex Check
  25. go to production ON TIME
  26. Make a service plus exception
  27. no caller on the line when you answer
  28. caller says your name wrong
  29. Transfer to Claims