Go toProduction…ON TIMENo calleron linewhen youanswerAdviseMember aboutCustomerCenterWebsiteUseReferenceConnectfor a callAdd/Quotea tractorOfferFlexCheckAdd aCG2010De-escalateda callAdvisedwhat nextbill will beCallersays theycan't hearyouHelp anAgent with aNewBusinessQuoteShow an agenthow to pullendorsementsin PolicyViewerMembercalledwrongCarrierShow anagent whereto find LDTAin AgentCenterMake aSuggestionin InquiraReviewInquiraduringProductionLearnsomethingnewAgent calledto checkpolicy statusTake aRIpaymentSupCallTransferto PLSCHold forunderwriterlonger than5 minutesTransfertoClaimsQuoteAdding aLocationCallersays yournamewrongCallertalks overyouMake aserviceplusexception!Caller hasname youcannotpronounceAgentplacesyou onholdMortgageeCallGo toProduction…ON TIMENo calleron linewhen youanswerAdviseMember aboutCustomerCenterWebsiteUseReferenceConnectfor a callAdd/Quotea tractorOfferFlexCheckAdd aCG2010De-escalateda callAdvisedwhat nextbill will beCallersays theycan't hearyouHelp anAgent with aNewBusinessQuoteShow an agenthow to pullendorsementsin PolicyViewerMembercalledwrongCarrierShow anagent whereto find LDTAin AgentCenterMake aSuggestionin InquiraReviewInquiraduringProductionLearnsomethingnewAgent calledto checkpolicy statusTake aRIpaymentSupCallTransferto PLSCHold forunderwriterlonger than5 minutesTransfertoClaimsQuoteAdding aLocationCallersays yournamewrongCallertalks overyouMake aserviceplusexception!Caller hasname youcannotpronounceAgentplacesyou onholdMortgageeCall

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go to Production…ON TIME
  2. No caller on line when you answer
  3. Advise Member about Customer Center Website
  4. Use Reference Connect for a call
  5. Add/Quote a tractor
  6. Offer Flex Check
  7. Add a CG2010
  8. De-escalated a call
  9. Advised what next bill will be
  10. Caller says they can't hear you
  11. Help an Agent with a New Business Quote
  12. Show an agent how to pull endorsements in Policy Viewer
  13. Member called wrong Carrier
  14. Show an agent where to find LDTA in Agent Center
  15. Make a Suggestion in Inquira
  16. Review Inquira during Production
  17. Learn something new
  18. Agent called to check policy status
  19. Take a RI payment
  20. Sup Call
  21. Transfer to PLSC
  22. Hold for underwriter longer than 5 minutes
  23. Transfer to Claims
  24. Quote Adding a Location
  25. Caller says your name wrong
  26. Caller talks over you
  27. Make a service plus exception!
  28. Caller has name you cannot pronounce
  29. Agent places you on hold
  30. Mortgagee Call