"What can Ido to resolvethis claimtoday?"-Setting UpExpectationSetTheTone-Dispute-UmbrellaPolicyRecordedStatement-EIP-Call-Agent-Ovation-Authority-StateFarm-Attorneys-REMARKABLEREMARKABLE-"what can Ido to resolvethis claimtoday?"-RecordedStatement-HospitalsCallSetting UpExpectation-FirstContactSettlement-VOICE TOVOICECONTACTGOAL 80%-Yourneighbor-Weather-TotalLossVoice toVoiceContactGoal (80%)FirstContactSettlement-Pedestrian"What can Ido to resolvethis claimtoday?"-Setting UpExpectationSetTheTone-Dispute-UmbrellaPolicyRecordedStatement-EIP-Call-Agent-Ovation-Authority-StateFarm-Attorneys-REMARKABLEREMARKABLE-"what can Ido to resolvethis claimtoday?"-RecordedStatement-HospitalsCallSetting UpExpectation-FirstContactSettlement-VOICE TOVOICECONTACTGOAL 80%-Yourneighbor-Weather-TotalLossVoice toVoiceContactGoal (80%)FirstContactSettlement-Pedestrian

QFC - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What can I do to resolve this claim today?"
  2. -Setting Up Expectation
  3. Set The Tone
  4. -Dispute
  5. -Umbrella Policy
  6. Recorded Statement
  7. -EIP
  8. -Call
  9. -Agent
  10. -Ovation
  11. -Authority
  12. -State Farm
  13. -Attorneys
  14. -REMARKABLE
  15. REMARKABLE
  16. -"what can I do to resolve this claim today?"
  17. -Recorded Statement
  18. -Hospitals
  19. Call
  20. Setting Up Expectation
  21. -First Contact Settlement
  22. -VOICE TO VOICE CONTACT GOAL 80%
  23. -Your neighbor
  24. -Weather
  25. -Total Loss
  26. Voice to Voice Contact Goal (80%)
  27. First Contact Settlement
  28. -Pedestrian