- Umbrella Policy Setting Up Expectation - Recorded Statement Voice to Voice Contact Goal (80%) -First Contact Settlement Set The Tone "What can I do to resolve this claim today?" - REMARKABLE - Agent - Pedestrian - Authority -State Farm Recorded Statement - Total Loss -VOICE TO VOICE CONTACT GOAL 80% REMARKABLE - Dispute First Contact Settlement -Call -"what can I do to resolve this claim today?" - Weather - Hospitals - Ovation -EIP - Attorneys Call -Your neighbor -Setting Up Expectation - Umbrella Policy Setting Up Expectation - Recorded Statement Voice to Voice Contact Goal (80%) -First Contact Settlement Set The Tone "What can I do to resolve this claim today?" - REMARKABLE - Agent - Pedestrian - Authority -State Farm Recorded Statement - Total Loss -VOICE TO VOICE CONTACT GOAL 80% REMARKABLE - Dispute First Contact Settlement -Call -"what can I do to resolve this claim today?" - Weather - Hospitals - Ovation -EIP - Attorneys Call -Your neighbor -Setting Up Expectation
QFC - Call List
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
-Umbrella Policy
Setting Up Expectation
-Recorded Statement
Voice to Voice Contact Goal (80%)
-First Contact Settlement
Set The Tone
"What can I do to resolve this claim today?"
-REMARKABLE
-Agent
-Pedestrian
-Authority
-State Farm
Recorded Statement
-Total Loss
-VOICE TO VOICE CONTACT GOAL 80%
REMARKABLE
-Dispute
First Contact Settlement
-Call
-"what can I do to resolve this claim today?"
-Weather
-Hospitals
-Ovation
-EIP
-Attorneys
Call
-Your neighbor
-Setting Up Expectation