KudosCallHold<10secJobCreation<5%CFR>85Hold <15 secCFR>82ACW<5 secAHT<340JobCreation<8%KudosCallReliability>98%TransferRate< 10%Utilization>91%ACW <10 secHold<7 secReliability>98%Utilization>91%Reliability>98%AHT <300 secUtilization>86%AHT<360TransferRate<10%JobCreation<10%TransferRate<8%KudosCallHold<10secJobCreation<5%CFR>85Hold <15 secCFR>82ACW<5 secAHT<340JobCreation<8%KudosCallReliability>98%TransferRate< 10%Utilization>91%ACW <10 secHold<7 secReliability>98%Utilization>91%Reliability>98%AHT <300 secUtilization>86%AHT<360TransferRate<10%JobCreation<10%TransferRate<8%

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kudos Call
  2. Hold <10 sec
  3. Job Creation <5%
  4. CFR >85
  5. Hold <15 sec
  6. CFR >82
  7. ACW <5 sec
  8. AHT <340
  9. Job Creation <8%
  10. Kudos Call
  11. Reliability >98%
  12. Transfer Rate < 10%
  13. Utilization >91%
  14. ACW <10 sec
  15. Hold <7 sec
  16. Reliability >98%
  17. Utilization >91%
  18. Reliability >98%
  19. AHT <300 sec
  20. Utilization >86%
  21. AHT <360
  22. Transfer Rate <10%
  23. Job Creation <10%
  24. Transfer Rate <8%