Reliability>98%Reliability>98%Reliability>98%AHT<360Utilization>91%Hold <15 secKudosCallAHT<340JobCreation<10%Hold<10secJobCreation<5%KudosCallUtilization>86%JobCreation<8%Utilization>91%CFR>82AHT <300 secTransferRate< 10%TransferRate<10%ACW <10 secHold<7 secCFR>85ACW<5 secTransferRate<8%Reliability>98%Reliability>98%Reliability>98%AHT<360Utilization>91%Hold <15 secKudosCallAHT<340JobCreation<10%Hold<10secJobCreation<5%KudosCallUtilization>86%JobCreation<8%Utilization>91%CFR>82AHT <300 secTransferRate< 10%TransferRate<10%ACW <10 secHold<7 secCFR>85ACW<5 secTransferRate<8%

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reliability >98%
  2. Reliability >98%
  3. Reliability >98%
  4. AHT <360
  5. Utilization >91%
  6. Hold <15 sec
  7. Kudos Call
  8. AHT <340
  9. Job Creation <10%
  10. Hold <10 sec
  11. Job Creation <5%
  12. Kudos Call
  13. Utilization >86%
  14. Job Creation <8%
  15. Utilization >91%
  16. CFR >82
  17. AHT <300 sec
  18. Transfer Rate < 10%
  19. Transfer Rate <10%
  20. ACW <10 sec
  21. Hold <7 sec
  22. CFR >85
  23. ACW <5 sec
  24. Transfer Rate <8%