Utilization>91%AHT <300 secKudosCallTransferRate<10%ACW <10 secUtilization>91%JobCreation<5%ACW<5 secHold <15 secAHT<360JobCreation<10%CFR>85TransferRate< 10%Reliability>98%KudosCallTransferRate<8%Reliability>98%Hold<10secUtilization>86%AHT<340JobCreation<8%Hold<7 secReliability>98%CFR>82Utilization>91%AHT <300 secKudosCallTransferRate<10%ACW <10 secUtilization>91%JobCreation<5%ACW<5 secHold <15 secAHT<360JobCreation<10%CFR>85TransferRate< 10%Reliability>98%KudosCallTransferRate<8%Reliability>98%Hold<10secUtilization>86%AHT<340JobCreation<8%Hold<7 secReliability>98%CFR>82

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilization >91%
  2. AHT <300 sec
  3. Kudos Call
  4. Transfer Rate <10%
  5. ACW <10 sec
  6. Utilization >91%
  7. Job Creation <5%
  8. ACW <5 sec
  9. Hold <15 sec
  10. AHT <360
  11. Job Creation <10%
  12. CFR >85
  13. Transfer Rate < 10%
  14. Reliability >98%
  15. Kudos Call
  16. Transfer Rate <8%
  17. Reliability >98%
  18. Hold <10 sec
  19. Utilization >86%
  20. AHT <340
  21. Job Creation <8%
  22. Hold <7 sec
  23. Reliability >98%
  24. CFR >82