KudosCallReliability>98%Reliability>98%AHT<340Utilization>91%Hold<7 secKudosCallTransferRate<10%TransferRate< 10%AHT <300 secUtilization>91%CFR>82AHT<360Hold<10secCFR>85ACW<5 secUtilization>86%JobCreation<8%Reliability>98%ACW <10 secTransferRate<8%JobCreation<10%Hold <15 secJobCreation<5%KudosCallReliability>98%Reliability>98%AHT<340Utilization>91%Hold<7 secKudosCallTransferRate<10%TransferRate< 10%AHT <300 secUtilization>91%CFR>82AHT<360Hold<10secCFR>85ACW<5 secUtilization>86%JobCreation<8%Reliability>98%ACW <10 secTransferRate<8%JobCreation<10%Hold <15 secJobCreation<5%

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kudos Call
  2. Reliability >98%
  3. Reliability >98%
  4. AHT <340
  5. Utilization >91%
  6. Hold <7 sec
  7. Kudos Call
  8. Transfer Rate <10%
  9. Transfer Rate < 10%
  10. AHT <300 sec
  11. Utilization >91%
  12. CFR >82
  13. AHT <360
  14. Hold <10 sec
  15. CFR >85
  16. ACW <5 sec
  17. Utilization >86%
  18. Job Creation <8%
  19. Reliability >98%
  20. ACW <10 sec
  21. Transfer Rate <8%
  22. Job Creation <10%
  23. Hold <15 sec
  24. Job Creation <5%