TransferRate<8%TransferRate< 10%Reliability>98%KudosCallReliability>98%Utilization>86%AHT<360CFR>82Reliability>98%AHT <300 secHold <15 secUtilization>91%KudosCallHold<7 secJobCreation<5%TransferRate<10%Utilization>91%JobCreation<8%ACW<5 secJobCreation<10%Hold<10secAHT<340CFR>85ACW <10 secTransferRate<8%TransferRate< 10%Reliability>98%KudosCallReliability>98%Utilization>86%AHT<360CFR>82Reliability>98%AHT <300 secHold <15 secUtilization>91%KudosCallHold<7 secJobCreation<5%TransferRate<10%Utilization>91%JobCreation<8%ACW<5 secJobCreation<10%Hold<10secAHT<340CFR>85ACW <10 sec

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer Rate <8%
  2. Transfer Rate < 10%
  3. Reliability >98%
  4. Kudos Call
  5. Reliability >98%
  6. Utilization >86%
  7. AHT <360
  8. CFR >82
  9. Reliability >98%
  10. AHT <300 sec
  11. Hold <15 sec
  12. Utilization >91%
  13. Kudos Call
  14. Hold <7 sec
  15. Job Creation <5%
  16. Transfer Rate <10%
  17. Utilization >91%
  18. Job Creation <8%
  19. ACW <5 sec
  20. Job Creation <10%
  21. Hold <10 sec
  22. AHT <340
  23. CFR >85
  24. ACW <10 sec