AHT<360Utilization>91%AHT <300 secTransferRate<8%ACW<5 secTransferRate<10%JobCreation<10%Utilization>91%Reliability>98%Reliability>98%Reliability>98%JobCreation<8%Utilization>86%KudosCallKudosCallHold <15 secHold<7 secJobCreation<5%Hold<10secAHT<340CFR>82ACW <10 secCFR>85TransferRate< 10%AHT<360Utilization>91%AHT <300 secTransferRate<8%ACW<5 secTransferRate<10%JobCreation<10%Utilization>91%Reliability>98%Reliability>98%Reliability>98%JobCreation<8%Utilization>86%KudosCallKudosCallHold <15 secHold<7 secJobCreation<5%Hold<10secAHT<340CFR>82ACW <10 secCFR>85TransferRate< 10%

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AHT <360
  2. Utilization >91%
  3. AHT <300 sec
  4. Transfer Rate <8%
  5. ACW <5 sec
  6. Transfer Rate <10%
  7. Job Creation <10%
  8. Utilization >91%
  9. Reliability >98%
  10. Reliability >98%
  11. Reliability >98%
  12. Job Creation <8%
  13. Utilization >86%
  14. Kudos Call
  15. Kudos Call
  16. Hold <15 sec
  17. Hold <7 sec
  18. Job Creation <5%
  19. Hold <10 sec
  20. AHT <340
  21. CFR >82
  22. ACW <10 sec
  23. CFR >85
  24. Transfer Rate < 10%