Reliability>98%TransferRate< 10%AHT <300 secTransferRate<8%Reliability>98%JobCreation<10%ACW <10 secUtilization>86%ACW<5 secKudosCallAHT<340Hold<7 secHold<10secKudosCallHold <15 secReliability>98%TransferRate<10%AHT<360Utilization>91%JobCreation<8%CFR>82JobCreation<5%Utilization>91%CFR>85Reliability>98%TransferRate< 10%AHT <300 secTransferRate<8%Reliability>98%JobCreation<10%ACW <10 secUtilization>86%ACW<5 secKudosCallAHT<340Hold<7 secHold<10secKudosCallHold <15 secReliability>98%TransferRate<10%AHT<360Utilization>91%JobCreation<8%CFR>82JobCreation<5%Utilization>91%CFR>85

TEAM GONZALES CSG BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reliability >98%
  2. Transfer Rate < 10%
  3. AHT <300 sec
  4. Transfer Rate <8%
  5. Reliability >98%
  6. Job Creation <10%
  7. ACW <10 sec
  8. Utilization >86%
  9. ACW <5 sec
  10. Kudos Call
  11. AHT <340
  12. Hold <7 sec
  13. Hold <10 sec
  14. Kudos Call
  15. Hold <15 sec
  16. Reliability >98%
  17. Transfer Rate <10%
  18. AHT <360
  19. Utilization >91%
  20. Job Creation <8%
  21. CFR >82
  22. Job Creation <5%
  23. Utilization >91%
  24. CFR >85