My co-workerhasaccessI have aquickquestionYou hearHammerTyping oncallEmailme myticket #Reboot /ShutdownInstead ofLog OffExcelCalls =SUseroutrightliesUser forgotpasswordaftervacationYou or theUser isunable tohear e/oThey saytheir PW /SecurityBreachRSATokensUser hasto go tomeetingThey"Needit now!"What'sa ticket#?Asks toleaveduringOTSAsks to haveadminsentered OTS"I've doneit this wayfor years."You or theClient isput onholdMonitorAssetinstead ofPC AssetDidn't log-on whenasked.TheyhangupUserdoesn'tknowREQ/RITM#You or theClient wason MuteHatesOffice 2016/DowngradeMy co-workerhasaccessI have aquickquestionYou hearHammerTyping oncallEmailme myticket #Reboot /ShutdownInstead ofLog OffExcelCalls =SUseroutrightliesUser forgotpasswordaftervacationYou or theUser isunable tohear e/oThey saytheir PW /SecurityBreachRSATokensUser hasto go tomeetingThey"Needit now!"What'sa ticket#?Asks toleaveduringOTSAsks to haveadminsentered OTS"I've doneit this wayfor years."You or theClient isput onholdMonitorAssetinstead ofPC AssetDidn't log-on whenasked.TheyhangupUserdoesn'tknowREQ/RITM#You or theClient wason MuteHatesOffice 2016/Downgrade

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My co-worker has access
  2. I have a quick question
  3. You hear Hammer Typing on call
  4. Email me my ticket #
  5. Reboot / Shutdown Instead of Log Off
  6. Excel Calls =S
  7. User outright lies
  8. User forgot password after vacation
  9. You or the User is unable to hear e/o
  10. They say their PW / Security Breach
  11. RSA Tokens
  12. User has to go to meeting
  13. They "Need it now!"
  14. What's a ticket #?
  15. Asks to leave during OTS
  16. Asks to have admins entered OTS
  17. "I've done it this way for years."
  18. You or the Client is put on hold
  19. Monitor Asset instead of PC Asset
  20. Didn't log-on when asked.
  21. They hang up
  22. User doesn't know REQ/RITM#
  23. You or the Client was on Mute
  24. Hates Office 2016 / Downgrade