Asks toleaveduringOTSWhat'sa ticket#?TheyhangupReboot /ShutdownInstead ofLog OffThey"Needit now!"You or theUser isunable tohear e/oYou or theClient wason MuteMy co-workerhasaccessYou hearHammerTyping oncallYou or theClient isput onholdMonitorAssetinstead ofPC AssetUser forgotpasswordaftervacationUserdoesn'tknowREQ/RITM#Emailme myticket #They saytheir PW /SecurityBreachDidn't log-on whenasked.Useroutrightlies"I've doneit this wayfor years."User hasto go tomeetingRSATokensI have aquickquestionAsks to haveadminsentered OTSExcelCalls =SHatesOffice 2016/DowngradeAsks toleaveduringOTSWhat'sa ticket#?TheyhangupReboot /ShutdownInstead ofLog OffThey"Needit now!"You or theUser isunable tohear e/oYou or theClient wason MuteMy co-workerhasaccessYou hearHammerTyping oncallYou or theClient isput onholdMonitorAssetinstead ofPC AssetUser forgotpasswordaftervacationUserdoesn'tknowREQ/RITM#Emailme myticket #They saytheir PW /SecurityBreachDidn't log-on whenasked.Useroutrightlies"I've doneit this wayfor years."User hasto go tomeetingRSATokensI have aquickquestionAsks to haveadminsentered OTSExcelCalls =SHatesOffice 2016/Downgrade

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks to leave during OTS
  2. What's a ticket #?
  3. They hang up
  4. Reboot / Shutdown Instead of Log Off
  5. They "Need it now!"
  6. You or the User is unable to hear e/o
  7. You or the Client was on Mute
  8. My co-worker has access
  9. You hear Hammer Typing on call
  10. You or the Client is put on hold
  11. Monitor Asset instead of PC Asset
  12. User forgot password after vacation
  13. User doesn't know REQ/RITM#
  14. Email me my ticket #
  15. They say their PW / Security Breach
  16. Didn't log-on when asked.
  17. User outright lies
  18. "I've done it this way for years."
  19. User has to go to meeting
  20. RSA Tokens
  21. I have a quick question
  22. Asks to have admins entered OTS
  23. Excel Calls =S
  24. Hates Office 2016 / Downgrade