You or theClient isput onholdI have aquickquestionThey saytheir PW /SecurityBreachUser hasto go tomeeting"I've doneit this wayfor years."My co-workerhasaccessUser forgotpasswordaftervacationUserdoesn'tknowREQ/RITM#You or theUser isunable tohear e/oYou hearHammerTyping oncallMonitorAssetinstead ofPC AssetAsks to haveadminsentered OTSHatesOffice 2016/DowngradeUseroutrightliesAsks toleaveduringOTSReboot /ShutdownInstead ofLog OffEmailme myticket #RSATokensWhat'sa ticket#?TheyhangupExcelCalls =SThey"Needit now!"You or theClient wason MuteDidn't log-on whenasked.You or theClient isput onholdI have aquickquestionThey saytheir PW /SecurityBreachUser hasto go tomeeting"I've doneit this wayfor years."My co-workerhasaccessUser forgotpasswordaftervacationUserdoesn'tknowREQ/RITM#You or theUser isunable tohear e/oYou hearHammerTyping oncallMonitorAssetinstead ofPC AssetAsks to haveadminsentered OTSHatesOffice 2016/DowngradeUseroutrightliesAsks toleaveduringOTSReboot /ShutdownInstead ofLog OffEmailme myticket #RSATokensWhat'sa ticket#?TheyhangupExcelCalls =SThey"Needit now!"You or theClient wason MuteDidn't log-on whenasked.

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You or the Client is put on hold
  2. I have a quick question
  3. They say their PW / Security Breach
  4. User has to go to meeting
  5. "I've done it this way for years."
  6. My co-worker has access
  7. User forgot password after vacation
  8. User doesn't know REQ/RITM#
  9. You or the User is unable to hear e/o
  10. You hear Hammer Typing on call
  11. Monitor Asset instead of PC Asset
  12. Asks to have admins entered OTS
  13. Hates Office 2016 / Downgrade
  14. User outright lies
  15. Asks to leave during OTS
  16. Reboot / Shutdown Instead of Log Off
  17. Email me my ticket #
  18. RSA Tokens
  19. What's a ticket #?
  20. They hang up
  21. Excel Calls =S
  22. They "Need it now!"
  23. You or the Client was on Mute
  24. Didn't log-on when asked.