ExcelCalls =SUseroutrightliesDidn't log-on whenasked.Reboot /ShutdownInstead ofLog OffYou or theUser isunable tohear e/oTheyhangupUser forgotpasswordaftervacationYou or theClient wason MuteYou hearHammerTyping oncallWhat'sa ticket#?RSATokensMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#Asks to haveadminsentered OTSEmailme myticket #User hasto go tomeetingThey"Needit now!"My co-workerhasaccessAsks toleaveduringOTSYou or theClient isput onholdThey saytheir PW /SecurityBreachHatesOffice 2016/DowngradeI have aquickquestion"I've doneit this wayfor years."ExcelCalls =SUseroutrightliesDidn't log-on whenasked.Reboot /ShutdownInstead ofLog OffYou or theUser isunable tohear e/oTheyhangupUser forgotpasswordaftervacationYou or theClient wason MuteYou hearHammerTyping oncallWhat'sa ticket#?RSATokensMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#Asks to haveadminsentered OTSEmailme myticket #User hasto go tomeetingThey"Needit now!"My co-workerhasaccessAsks toleaveduringOTSYou or theClient isput onholdThey saytheir PW /SecurityBreachHatesOffice 2016/DowngradeI have aquickquestion"I've doneit this wayfor years."

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Excel Calls =S
  2. User outright lies
  3. Didn't log-on when asked.
  4. Reboot / Shutdown Instead of Log Off
  5. You or the User is unable to hear e/o
  6. They hang up
  7. User forgot password after vacation
  8. You or the Client was on Mute
  9. You hear Hammer Typing on call
  10. What's a ticket #?
  11. RSA Tokens
  12. Monitor Asset instead of PC Asset
  13. User doesn't know REQ/RITM#
  14. Asks to have admins entered OTS
  15. Email me my ticket #
  16. User has to go to meeting
  17. They "Need it now!"
  18. My co-worker has access
  19. Asks to leave during OTS
  20. You or the Client is put on hold
  21. They say their PW / Security Breach
  22. Hates Office 2016 / Downgrade
  23. I have a quick question
  24. "I've done it this way for years."