Asks to haveadminsentered OTSUser hasto go tomeetingTheyhangupYou or theClient wason MuteRSATokensThey saytheir PW /SecurityBreachMy co-workerhasaccessReboot /ShutdownInstead ofLog OffI have aquickquestionEmailme myticket #What'sa ticket#?UseroutrightliesDidn't log-on whenasked.You hearHammerTyping oncallHatesOffice 2016/DowngradeMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#"I've doneit this wayfor years."You or theUser isunable tohear e/oUser forgotpasswordaftervacationYou or theClient isput onholdAsks toleaveduringOTSExcelCalls =SThey"Needit now!"Asks to haveadminsentered OTSUser hasto go tomeetingTheyhangupYou or theClient wason MuteRSATokensThey saytheir PW /SecurityBreachMy co-workerhasaccessReboot /ShutdownInstead ofLog OffI have aquickquestionEmailme myticket #What'sa ticket#?UseroutrightliesDidn't log-on whenasked.You hearHammerTyping oncallHatesOffice 2016/DowngradeMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#"I've doneit this wayfor years."You or theUser isunable tohear e/oUser forgotpasswordaftervacationYou or theClient isput onholdAsks toleaveduringOTSExcelCalls =SThey"Needit now!"

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks to have admins entered OTS
  2. User has to go to meeting
  3. They hang up
  4. You or the Client was on Mute
  5. RSA Tokens
  6. They say their PW / Security Breach
  7. My co-worker has access
  8. Reboot / Shutdown Instead of Log Off
  9. I have a quick question
  10. Email me my ticket #
  11. What's a ticket #?
  12. User outright lies
  13. Didn't log-on when asked.
  14. You hear Hammer Typing on call
  15. Hates Office 2016 / Downgrade
  16. Monitor Asset instead of PC Asset
  17. User doesn't know REQ/RITM#
  18. "I've done it this way for years."
  19. You or the User is unable to hear e/o
  20. User forgot password after vacation
  21. You or the Client is put on hold
  22. Asks to leave during OTS
  23. Excel Calls =S
  24. They "Need it now!"