I have aquickquestionReboot /ShutdownInstead ofLog OffTheyhangupUser forgotpasswordaftervacationYou hearHammerTyping oncallYou or theUser isunable tohear e/o"I've doneit this wayfor years."HatesOffice 2016/DowngradeMy co-workerhasaccessUser hasto go tomeetingWhat'sa ticket#?Userdoesn'tknowREQ/RITM#Asks toleaveduringOTSMonitorAssetinstead ofPC AssetYou or theClient isput onholdDidn't log-on whenasked.You or theClient wason MuteExcelCalls =SThey saytheir PW /SecurityBreachUseroutrightliesThey"Needit now!"Asks to haveadminsentered OTSEmailme myticket #RSATokensI have aquickquestionReboot /ShutdownInstead ofLog OffTheyhangupUser forgotpasswordaftervacationYou hearHammerTyping oncallYou or theUser isunable tohear e/o"I've doneit this wayfor years."HatesOffice 2016/DowngradeMy co-workerhasaccessUser hasto go tomeetingWhat'sa ticket#?Userdoesn'tknowREQ/RITM#Asks toleaveduringOTSMonitorAssetinstead ofPC AssetYou or theClient isput onholdDidn't log-on whenasked.You or theClient wason MuteExcelCalls =SThey saytheir PW /SecurityBreachUseroutrightliesThey"Needit now!"Asks to haveadminsentered OTSEmailme myticket #RSATokens

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have a quick question
  2. Reboot / Shutdown Instead of Log Off
  3. They hang up
  4. User forgot password after vacation
  5. You hear Hammer Typing on call
  6. You or the User is unable to hear e/o
  7. "I've done it this way for years."
  8. Hates Office 2016 / Downgrade
  9. My co-worker has access
  10. User has to go to meeting
  11. What's a ticket #?
  12. User doesn't know REQ/RITM#
  13. Asks to leave during OTS
  14. Monitor Asset instead of PC Asset
  15. You or the Client is put on hold
  16. Didn't log-on when asked.
  17. You or the Client was on Mute
  18. Excel Calls =S
  19. They say their PW / Security Breach
  20. User outright lies
  21. They "Need it now!"
  22. Asks to have admins entered OTS
  23. Email me my ticket #
  24. RSA Tokens