ExcelCalls =SThey saytheir PW /SecurityBreachWhat'sa ticket#?You or theClient isput onholdUser hasto go tomeeting"I've doneit this wayfor years."Asks to haveadminsentered OTSMy co-workerhasaccessDidn't log-on whenasked.Emailme myticket #You or theClient wason MuteYou hearHammerTyping oncallUser forgotpasswordaftervacationHatesOffice 2016/DowngradeTheyhangupMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#Reboot /ShutdownInstead ofLog OffAsks toleaveduringOTSYou or theUser isunable tohear e/oThey"Needit now!"UseroutrightliesI have aquickquestionRSATokensExcelCalls =SThey saytheir PW /SecurityBreachWhat'sa ticket#?You or theClient isput onholdUser hasto go tomeeting"I've doneit this wayfor years."Asks to haveadminsentered OTSMy co-workerhasaccessDidn't log-on whenasked.Emailme myticket #You or theClient wason MuteYou hearHammerTyping oncallUser forgotpasswordaftervacationHatesOffice 2016/DowngradeTheyhangupMonitorAssetinstead ofPC AssetUserdoesn'tknowREQ/RITM#Reboot /ShutdownInstead ofLog OffAsks toleaveduringOTSYou or theUser isunable tohear e/oThey"Needit now!"UseroutrightliesI have aquickquestionRSATokens

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Excel Calls =S
  2. They say their PW / Security Breach
  3. What's a ticket #?
  4. You or the Client is put on hold
  5. User has to go to meeting
  6. "I've done it this way for years."
  7. Asks to have admins entered OTS
  8. My co-worker has access
  9. Didn't log-on when asked.
  10. Email me my ticket #
  11. You or the Client was on Mute
  12. You hear Hammer Typing on call
  13. User forgot password after vacation
  14. Hates Office 2016 / Downgrade
  15. They hang up
  16. Monitor Asset instead of PC Asset
  17. User doesn't know REQ/RITM#
  18. Reboot / Shutdown Instead of Log Off
  19. Asks to leave during OTS
  20. You or the User is unable to hear e/o
  21. They "Need it now!"
  22. User outright lies
  23. I have a quick question
  24. RSA Tokens