You or theClient wason MuteUserdoesn'tknowREQ/RITM#User hasto go tomeetingTheyhangup"I've doneit this wayfor years."UseroutrightliesUser forgotpasswordaftervacationMonitorAssetinstead ofPC AssetI have aquickquestionWhat'sa ticket#?HatesOffice 2016/DowngradeRSATokensEmailme myticket #They saytheir PW /SecurityBreachYou or theClient isput onholdAsks to haveadminsentered OTSYou or theUser isunable tohear e/oThey"Needit now!"Asks toleaveduringOTSReboot /ShutdownInstead ofLog OffDidn't log-on whenasked.ExcelCalls =SYou hearHammerTyping oncallMy co-workerhasaccessYou or theClient wason MuteUserdoesn'tknowREQ/RITM#User hasto go tomeetingTheyhangup"I've doneit this wayfor years."UseroutrightliesUser forgotpasswordaftervacationMonitorAssetinstead ofPC AssetI have aquickquestionWhat'sa ticket#?HatesOffice 2016/DowngradeRSATokensEmailme myticket #They saytheir PW /SecurityBreachYou or theClient isput onholdAsks to haveadminsentered OTSYou or theUser isunable tohear e/oThey"Needit now!"Asks toleaveduringOTSReboot /ShutdownInstead ofLog OffDidn't log-on whenasked.ExcelCalls =SYou hearHammerTyping oncallMy co-workerhasaccess

Helpdesk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You or the Client was on Mute
  2. User doesn't know REQ/RITM#
  3. User has to go to meeting
  4. They hang up
  5. "I've done it this way for years."
  6. User outright lies
  7. User forgot password after vacation
  8. Monitor Asset instead of PC Asset
  9. I have a quick question
  10. What's a ticket #?
  11. Hates Office 2016 / Downgrade
  12. RSA Tokens
  13. Email me my ticket #
  14. They say their PW / Security Breach
  15. You or the Client is put on hold
  16. Asks to have admins entered OTS
  17. You or the User is unable to hear e/o
  18. They "Need it now!"
  19. Asks to leave during OTS
  20. Reboot / Shutdown Instead of Log Off
  21. Didn't log-on when asked.
  22. Excel Calls =S
  23. You hear Hammer Typing on call
  24. My co-worker has access