Calls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"States workhas not beendone, butforgot to dothe ESORHas had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Providesasset tagfor themonitorSafenetActivationEmailExpiredAsk acomplexQuestion.Answerswith"Yes"Does notknow theirRITM /REQ #"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"Can I goback toOffice2007?"ForgotPasswordaftervacationSolvedIssue byRebooting"I have aQuick &/orSimpleQuestion""Can youjust installit for me?"IBM Agent:BrianLafrance orJoel Leblanc"But MyCoWorkerHasAccess"Outlook:How do IShare aMailbox?"Whosubmitsmyesors?"Can Youlogoff yourmachine?ShutdownCalls in for aprinter, butdoes not knowthe asset # forsaid printer"I have to goto a meetingsoon.""How Longwill this take?"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Calls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"States workhas not beendone, butforgot to dothe ESORHas had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Providesasset tagfor themonitorSafenetActivationEmailExpiredAsk acomplexQuestion.Answerswith"Yes"Does notknow theirRITM /REQ #"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"Can I goback toOffice2007?"ForgotPasswordaftervacationSolvedIssue byRebooting"I have aQuick &/orSimpleQuestion""Can youjust installit for me?"IBM Agent:BrianLafrance orJoel Leblanc"But MyCoWorkerHasAccess"Outlook:How do IShare aMailbox?"Whosubmitsmyesors?"Can Youlogoff yourmachine?ShutdownCalls in for aprinter, butdoes not knowthe asset # forsaid printer"I have to goto a meetingsoon.""How Longwill this take?"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls back for same solution within same day
  2. "Do I have to do this all the time?"
  3. States work has not been done, but forgot to do the ESOR
  4. Has had an issue for months, but now its a rush
  5. "I Have always done it this way"
  6. Provides asset tag for the monitor
  7. Safenet Activation Email Expired
  8. Ask a complex Question. Answers with"Yes"
  9. Does not know their RITM / REQ #
  10. "Do I have to be on the phone for this?"
  11. states that Issue was resolved prior, but does not know when or how
  12. "Can I go back to Office 2007?"
  13. Forgot Password after vacation
  14. Solved Issue by Rebooting
  15. "I have a Quick &/or Simple Question"
  16. "Can you just install it for me?"
  17. IBM Agent: Brian Lafrance or Joel Leblanc
  18. "But My CoWorker Has Access"
  19. Outlook: How do I Share a Mailbox?
  20. "Who submits my esors?"
  21. Can You logoff your machine? Shutdown
  22. Calls in for a printer, but does not know the asset # for said printer
  23. "I have to go to a meeting soon." "How Long will this take?"
  24. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)