"Can I goback toOffice2007?""I have aQuick &/orSimpleQuestion"SafenetActivationEmailExpired"But MyCoWorkerHasAccess"ForgotPasswordaftervacationOutlook:How do IShare aMailbox?Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"Do I haveto be onthe phonefor this?"States workhas not beendone, butforgot to dothe ESORDoes notknow theirRITM /REQ #"Do I haveto do thisall thetime?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"I have to goto a meetingsoon.""How Longwill this take?""Whosubmitsmyesors?"Providesasset tagfor themonitor"I Havealwaysdone itthis way"IBM Agent:BrianLafrance orJoel LeblancHas had anissue formonths, butnow its arush"Can youjust installit for me?"Ask acomplexQuestion.Answerswith"Yes"Calls backfor samesolutionwithin samedayCan Youlogoff yourmachine?ShutdownSolvedIssue byRebootingstates thatIssue wasresolved prior,but does notknow when orhow"Can I goback toOffice2007?""I have aQuick &/orSimpleQuestion"SafenetActivationEmailExpired"But MyCoWorkerHasAccess"ForgotPasswordaftervacationOutlook:How do IShare aMailbox?Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"Do I haveto be onthe phonefor this?"States workhas not beendone, butforgot to dothe ESORDoes notknow theirRITM /REQ #"Do I haveto do thisall thetime?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"I have to goto a meetingsoon.""How Longwill this take?""Whosubmitsmyesors?"Providesasset tagfor themonitor"I Havealwaysdone itthis way"IBM Agent:BrianLafrance orJoel LeblancHas had anissue formonths, butnow its arush"Can youjust installit for me?"Ask acomplexQuestion.Answerswith"Yes"Calls backfor samesolutionwithin samedayCan Youlogoff yourmachine?ShutdownSolvedIssue byRebootingstates thatIssue wasresolved prior,but does notknow when orhow

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I go back to Office 2007?"
  2. "I have a Quick &/or Simple Question"
  3. Safenet Activation Email Expired
  4. "But My CoWorker Has Access"
  5. Forgot Password after vacation
  6. Outlook: How do I Share a Mailbox?
  7. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  8. "Do I have to be on the phone for this?"
  9. States work has not been done, but forgot to do the ESOR
  10. Does not know their RITM / REQ #
  11. "Do I have to do this all the time?"
  12. Calls in for a printer, but does not know the asset # for said printer
  13. "I have to go to a meeting soon." "How Long will this take?"
  14. "Who submits my esors?"
  15. Provides asset tag for the monitor
  16. "I Have always done it this way"
  17. IBM Agent: Brian Lafrance or Joel Leblanc
  18. Has had an issue for months, but now its a rush
  19. "Can you just install it for me?"
  20. Ask a complex Question. Answers with"Yes"
  21. Calls back for same solution within same day
  22. Can You logoff your machine? Shutdown
  23. Solved Issue by Rebooting
  24. states that Issue was resolved prior, but does not know when or how