states thatIssue wasresolved prior,but does notknow when orhowForgotPasswordaftervacation"Can I goback toOffice2007?"Calls in for aprinter, butdoes not knowthe asset # forsaid printerSolvedIssue byRebooting"But MyCoWorkerHasAccess"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Has had anissue formonths, butnow its arush"I have aQuick &/orSimpleQuestion"Outlook:How do IShare aMailbox?Providesasset tagfor themonitorStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?""I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Does notknow theirRITM /REQ #"Do I haveto do thisall thetime?"Can Youlogoff yourmachine?Shutdown"Whosubmitsmyesors?"Calls backfor samesolutionwithin samedaySafenetActivationEmailExpired"I have to goto a meetingsoon.""How Longwill this take?"IBM Agent:BrianLafrance orJoel Leblanc"Can youjust installit for me?"states thatIssue wasresolved prior,but does notknow when orhowForgotPasswordaftervacation"Can I goback toOffice2007?"Calls in for aprinter, butdoes not knowthe asset # forsaid printerSolvedIssue byRebooting"But MyCoWorkerHasAccess"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Has had anissue formonths, butnow its arush"I have aQuick &/orSimpleQuestion"Outlook:How do IShare aMailbox?Providesasset tagfor themonitorStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?""I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Does notknow theirRITM /REQ #"Do I haveto do thisall thetime?"Can Youlogoff yourmachine?Shutdown"Whosubmitsmyesors?"Calls backfor samesolutionwithin samedaySafenetActivationEmailExpired"I have to goto a meetingsoon.""How Longwill this take?"IBM Agent:BrianLafrance orJoel Leblanc"Can youjust installit for me?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. states that Issue was resolved prior, but does not know when or how
  2. Forgot Password after vacation
  3. "Can I go back to Office 2007?"
  4. Calls in for a printer, but does not know the asset # for said printer
  5. Solved Issue by Rebooting
  6. "But My CoWorker Has Access"
  7. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  8. Has had an issue for months, but now its a rush
  9. "I have a Quick &/or Simple Question"
  10. Outlook: How do I Share a Mailbox?
  11. Provides asset tag for the monitor
  12. States work has not been done, but forgot to do the ESOR
  13. "Do I have to be on the phone for this?"
  14. "I Have always done it this way"
  15. Ask a complex Question. Answers with"Yes"
  16. Does not know their RITM / REQ #
  17. "Do I have to do this all the time?"
  18. Can You logoff your machine? Shutdown
  19. "Who submits my esors?"
  20. Calls back for same solution within same day
  21. Safenet Activation Email Expired
  22. "I have to go to a meeting soon." "How Long will this take?"
  23. IBM Agent: Brian Lafrance or Joel Leblanc
  24. "Can you just install it for me?"