IBM Agent:BrianLafrance orJoel LeblancStates workhas not beendone, butforgot to dothe ESOR"I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Calls in for aprinter, butdoes not knowthe asset # forsaid printerDoes notknow theirRITM /REQ #Calls backfor samesolutionwithin samedaySays their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have aQuick &/orSimpleQuestion""Can I goback toOffice2007?"SafenetActivationEmailExpiredOutlook:How do IShare aMailbox?"Do I haveto do thisall thetime?""Can youjust installit for me?"Providesasset tagfor themonitor"I have to goto a meetingsoon.""How Longwill this take?"Can Youlogoff yourmachine?Shutdownstates thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes"ForgotPasswordaftervacationSolvedIssue byRebooting"Whosubmitsmyesors?"Has had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?"IBM Agent:BrianLafrance orJoel LeblancStates workhas not beendone, butforgot to dothe ESOR"I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Calls in for aprinter, butdoes not knowthe asset # forsaid printerDoes notknow theirRITM /REQ #Calls backfor samesolutionwithin samedaySays their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have aQuick &/orSimpleQuestion""Can I goback toOffice2007?"SafenetActivationEmailExpiredOutlook:How do IShare aMailbox?"Do I haveto do thisall thetime?""Can youjust installit for me?"Providesasset tagfor themonitor"I have to goto a meetingsoon.""How Longwill this take?"Can Youlogoff yourmachine?Shutdownstates thatIssue wasresolved prior,but does notknow when orhowAsk acomplexQuestion.Answerswith"Yes"ForgotPasswordaftervacationSolvedIssue byRebooting"Whosubmitsmyesors?"Has had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IBM Agent: Brian Lafrance or Joel Leblanc
  2. States work has not been done, but forgot to do the ESOR
  3. "I Have always done it this way"
  4. "But My CoWorker Has Access"
  5. Calls in for a printer, but does not know the asset # for said printer
  6. Does not know their RITM / REQ #
  7. Calls back for same solution within same day
  8. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  9. "I have a Quick &/or Simple Question"
  10. "Can I go back to Office 2007?"
  11. Safenet Activation Email Expired
  12. Outlook: How do I Share a Mailbox?
  13. "Do I have to do this all the time?"
  14. "Can you just install it for me?"
  15. Provides asset tag for the monitor
  16. "I have to go to a meeting soon." "How Long will this take?"
  17. Can You logoff your machine? Shutdown
  18. states that Issue was resolved prior, but does not know when or how
  19. Ask a complex Question. Answers with"Yes"
  20. Forgot Password after vacation
  21. Solved Issue by Rebooting
  22. "Who submits my esors?"
  23. Has had an issue for months, but now its a rush
  24. "Do I have to be on the phone for this?"