"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion""Do I haveto be onthe phonefor this?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"Can I goback toOffice2007?""I Havealwaysdone itthis way"Does notknow theirRITM /REQ #States workhas not beendone, butforgot to dothe ESOR"Can youjust installit for me?"states thatIssue wasresolved prior,but does notknow when orhowSafenetActivationEmailExpired"Whosubmitsmyesors?"Can Youlogoff yourmachine?Shutdown"Do I haveto do thisall thetime?"ForgotPasswordaftervacationCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have to goto a meetingsoon.""How Longwill this take?"Has had anissue formonths, butnow its arushOutlook:How do IShare aMailbox?IBM Agent:BrianLafrance orJoel LeblancProvidesasset tagfor themonitorSolvedIssue byRebooting"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion""Do I haveto be onthe phonefor this?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"Can I goback toOffice2007?""I Havealwaysdone itthis way"Does notknow theirRITM /REQ #States workhas not beendone, butforgot to dothe ESOR"Can youjust installit for me?"states thatIssue wasresolved prior,but does notknow when orhowSafenetActivationEmailExpired"Whosubmitsmyesors?"Can Youlogoff yourmachine?Shutdown"Do I haveto do thisall thetime?"ForgotPasswordaftervacationCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have to goto a meetingsoon.""How Longwill this take?"Has had anissue formonths, butnow its arushOutlook:How do IShare aMailbox?IBM Agent:BrianLafrance orJoel LeblancProvidesasset tagfor themonitorSolvedIssue byRebooting

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "But My CoWorker Has Access"
  2. "I have a Quick &/or Simple Question"
  3. "Do I have to be on the phone for this?"
  4. Calls in for a printer, but does not know the asset # for said printer
  5. "Can I go back to Office 2007?"
  6. "I Have always done it this way"
  7. Does not know their RITM / REQ #
  8. States work has not been done, but forgot to do the ESOR
  9. "Can you just install it for me?"
  10. states that Issue was resolved prior, but does not know when or how
  11. Safenet Activation Email Expired
  12. "Who submits my esors?"
  13. Can You logoff your machine? Shutdown
  14. "Do I have to do this all the time?"
  15. Forgot Password after vacation
  16. Calls back for same solution within same day
  17. Ask a complex Question. Answers with"Yes"
  18. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  19. "I have to go to a meeting soon." "How Long will this take?"
  20. Has had an issue for months, but now its a rush
  21. Outlook: How do I Share a Mailbox?
  22. IBM Agent: Brian Lafrance or Joel Leblanc
  23. Provides asset tag for the monitor
  24. Solved Issue by Rebooting