states thatIssue wasresolved prior,but does notknow when orhowSolvedIssue byRebootingAsk acomplexQuestion.Answerswith"Yes""Do I haveto do thisall thetime?""But MyCoWorkerHasAccess"States workhas not beendone, butforgot to dothe ESORCalls in for aprinter, butdoes not knowthe asset # forsaid printerSays their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have to goto a meetingsoon.""How Longwill this take?"ForgotPasswordaftervacation"Do I haveto be onthe phonefor this?""Can youjust installit for me?""Whosubmitsmyesors?"SafenetActivationEmailExpiredOutlook:How do IShare aMailbox?Has had anissue formonths, butnow its arush"Can I goback toOffice2007?"Calls backfor samesolutionwithin sameday"I have aQuick &/orSimpleQuestion"Does notknow theirRITM /REQ #Can Youlogoff yourmachine?Shutdown"I Havealwaysdone itthis way"Providesasset tagfor themonitorIBM Agent:BrianLafrance orJoel Leblancstates thatIssue wasresolved prior,but does notknow when orhowSolvedIssue byRebootingAsk acomplexQuestion.Answerswith"Yes""Do I haveto do thisall thetime?""But MyCoWorkerHasAccess"States workhas not beendone, butforgot to dothe ESORCalls in for aprinter, butdoes not knowthe asset # forsaid printerSays their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)"I have to goto a meetingsoon.""How Longwill this take?"ForgotPasswordaftervacation"Do I haveto be onthe phonefor this?""Can youjust installit for me?""Whosubmitsmyesors?"SafenetActivationEmailExpiredOutlook:How do IShare aMailbox?Has had anissue formonths, butnow its arush"Can I goback toOffice2007?"Calls backfor samesolutionwithin sameday"I have aQuick &/orSimpleQuestion"Does notknow theirRITM /REQ #Can Youlogoff yourmachine?Shutdown"I Havealwaysdone itthis way"Providesasset tagfor themonitorIBM Agent:BrianLafrance orJoel Leblanc

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. states that Issue was resolved prior, but does not know when or how
  2. Solved Issue by Rebooting
  3. Ask a complex Question. Answers with"Yes"
  4. "Do I have to do this all the time?"
  5. "But My CoWorker Has Access"
  6. States work has not been done, but forgot to do the ESOR
  7. Calls in for a printer, but does not know the asset # for said printer
  8. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  9. "I have to go to a meeting soon." "How Long will this take?"
  10. Forgot Password after vacation
  11. "Do I have to be on the phone for this?"
  12. "Can you just install it for me?"
  13. "Who submits my esors?"
  14. Safenet Activation Email Expired
  15. Outlook: How do I Share a Mailbox?
  16. Has had an issue for months, but now its a rush
  17. "Can I go back to Office 2007?"
  18. Calls back for same solution within same day
  19. "I have a Quick &/or Simple Question"
  20. Does not know their RITM / REQ #
  21. Can You logoff your machine? Shutdown
  22. "I Have always done it this way"
  23. Provides asset tag for the monitor
  24. IBM Agent: Brian Lafrance or Joel Leblanc