(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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states that Issue was resolved prior, but does not know when or how
"I Have always done it this way"
Can You logoff your machine?
Shutdown
Calls back for same solution within same day
"I have to go to a meeting soon."
"How Long will this take?"
Provides asset tag for the monitor
Does not know their RITM / REQ #
IBM Agent:
Brian
Lafrance or
Joel Leblanc
Outlook:
How do I Share a Mailbox?
"I have a Quick &/or Simple
Question"
Forgot Password after vacation
"Do I have to be on the phone for this?"
Safenet
Activation Email
Expired
"Who submits my esors?"
"Do I have to do this all the time?"
Solved Issue by Rebooting
States work has not been done, but forgot to do the ESOR
Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
Has had an issue for months, but now its a rush
Ask a complex Question.
Answers with"Yes"
"Can you just install it for me?"
"Can I go back to Office 2007?"
"But My CoWorker
Has Access"
Calls in for a printer, but does not know the asset # for said printer
