"I have aQuick &/orSimpleQuestion"SafenetActivationEmailExpired"Can I goback toOffice2007?"Calls in for aprinter, butdoes not knowthe asset # forsaid printerstates thatIssue wasresolved prior,but does notknow when orhowStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?""I Havealwaysdone itthis way"ForgotPasswordaftervacation"Whosubmitsmyesors?""I have to goto a meetingsoon.""How Longwill this take?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes""Can youjust installit for me?"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Can Youlogoff yourmachine?Shutdown"But MyCoWorkerHasAccess"IBM Agent:BrianLafrance orJoel LeblancDoes notknow theirRITM /REQ #Outlook:How do IShare aMailbox?Has had anissue formonths, butnow its arushCalls backfor samesolutionwithin samedaySolvedIssue byRebootingProvidesasset tagfor themonitor"I have aQuick &/orSimpleQuestion"SafenetActivationEmailExpired"Can I goback toOffice2007?"Calls in for aprinter, butdoes not knowthe asset # forsaid printerstates thatIssue wasresolved prior,but does notknow when orhowStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?""I Havealwaysdone itthis way"ForgotPasswordaftervacation"Whosubmitsmyesors?""I have to goto a meetingsoon.""How Longwill this take?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes""Can youjust installit for me?"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Can Youlogoff yourmachine?Shutdown"But MyCoWorkerHasAccess"IBM Agent:BrianLafrance orJoel LeblancDoes notknow theirRITM /REQ #Outlook:How do IShare aMailbox?Has had anissue formonths, butnow its arushCalls backfor samesolutionwithin samedaySolvedIssue byRebootingProvidesasset tagfor themonitor

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I have a Quick &/or Simple Question"
  2. Safenet Activation Email Expired
  3. "Can I go back to Office 2007?"
  4. Calls in for a printer, but does not know the asset # for said printer
  5. states that Issue was resolved prior, but does not know when or how
  6. States work has not been done, but forgot to do the ESOR
  7. "Do I have to be on the phone for this?"
  8. "I Have always done it this way"
  9. Forgot Password after vacation
  10. "Who submits my esors?"
  11. "I have to go to a meeting soon." "How Long will this take?"
  12. "Do I have to do this all the time?"
  13. Ask a complex Question. Answers with"Yes"
  14. "Can you just install it for me?"
  15. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  16. Can You logoff your machine? Shutdown
  17. "But My CoWorker Has Access"
  18. IBM Agent: Brian Lafrance or Joel Leblanc
  19. Does not know their RITM / REQ #
  20. Outlook: How do I Share a Mailbox?
  21. Has had an issue for months, but now its a rush
  22. Calls back for same solution within same day
  23. Solved Issue by Rebooting
  24. Provides asset tag for the monitor