Has had anissue formonths, butnow its arushStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?"ForgotPasswordaftervacationOutlook:How do IShare aMailbox?IBM Agent:BrianLafrance orJoel Leblanc"I have aQuick &/orSimpleQuestion""Can I goback toOffice2007?""But MyCoWorkerHasAccess""I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Providesasset tagfor themonitorSolvedIssue byRebooting"I have to goto a meetingsoon.""How Longwill this take?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"Can youjust installit for me?""Whosubmitsmyesors?"states thatIssue wasresolved prior,but does notknow when orhowCan Youlogoff yourmachine?ShutdownCalls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"Does notknow theirRITM /REQ #SafenetActivationEmailExpiredHas had anissue formonths, butnow its arushStates workhas not beendone, butforgot to dothe ESOR"Do I haveto be onthe phonefor this?"ForgotPasswordaftervacationOutlook:How do IShare aMailbox?IBM Agent:BrianLafrance orJoel Leblanc"I have aQuick &/orSimpleQuestion""Can I goback toOffice2007?""But MyCoWorkerHasAccess""I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes"Says their computeris broken, but cannotreproduce an errormessage or theissue on call.(Possibly occurred 4days ago)Providesasset tagfor themonitorSolvedIssue byRebooting"I have to goto a meetingsoon.""How Longwill this take?"Calls in for aprinter, butdoes not knowthe asset # forsaid printer"Can youjust installit for me?""Whosubmitsmyesors?"states thatIssue wasresolved prior,but does notknow when orhowCan Youlogoff yourmachine?ShutdownCalls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"Does notknow theirRITM /REQ #SafenetActivationEmailExpired

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Has had an issue for months, but now its a rush
  2. States work has not been done, but forgot to do the ESOR
  3. "Do I have to be on the phone for this?"
  4. Forgot Password after vacation
  5. Outlook: How do I Share a Mailbox?
  6. IBM Agent: Brian Lafrance or Joel Leblanc
  7. "I have a Quick &/or Simple Question"
  8. "Can I go back to Office 2007?"
  9. "But My CoWorker Has Access"
  10. "I Have always done it this way"
  11. Ask a complex Question. Answers with"Yes"
  12. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  13. Provides asset tag for the monitor
  14. Solved Issue by Rebooting
  15. "I have to go to a meeting soon." "How Long will this take?"
  16. Calls in for a printer, but does not know the asset # for said printer
  17. "Can you just install it for me?"
  18. "Who submits my esors?"
  19. states that Issue was resolved prior, but does not know when or how
  20. Can You logoff your machine? Shutdown
  21. Calls back for same solution within same day
  22. "Do I have to do this all the time?"
  23. Does not know their RITM / REQ #
  24. Safenet Activation Email Expired