Exceed customer expectations 10 VOC Knowledgeable Helped an upset customer Spoke with someone from your birth state Used sympathy with customer Built a relationship with a new customer Spoke to someone from your birth state Be a good listener Showed someone a new KB article Made the customer feel important 10 VOC Attentive Resolved TS issue Perfect 10’s VOC Passed a Call Monitor Signed up new customer Helped customer understand technology 10 VOC Friendly Made a customer feel great Passed a Call Monitor Saved a customer $ 10 VOC Satisfaction Say "Thank you" to a customer Used empathy with customer Presented a friendly & helpful greeting Exceed customer expectations 10 VOC Knowledgeable Helped an upset customer Spoke with someone from your birth state Used sympathy with customer Built a relationship with a new customer Spoke to someone from your birth state Be a good listener Showed someone a new KB article Made the customer feel important 10 VOC Attentive Resolved TS issue Perfect 10’s VOC Passed a Call Monitor Signed up new customer Helped customer understand technology 10 VOC Friendly Made a customer feel great Passed a Call Monitor Saved a customer $ 10 VOC Satisfaction Say "Thank you" to a customer Used empathy with customer Presented a friendly & helpful greeting
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Exceed customer expectations
10 VOC Knowledgeable
Helped an upset customer
Spoke with someone from your birth state
Used sympathy with customer
Built a relationship with a new customer
Spoke to someone from your birth state
Be a good listener
Showed someone a new KB article
Made the customer feel important
10 VOC Attentive
Resolved TS issue
Perfect 10’s VOC
Passed a Call Monitor
Signed up new customer
Helped customer understand technology
10 VOC Friendly
Made a customer feel great
Passed a Call Monitor
Saved a customer $
10 VOC Satisfaction
Say "Thank you" to a customer
Used empathy with customer
Presented a friendly & helpful greeting