Be a good listener 10 VOC Knowledgeable Spoke to someone from your birth state Added AARP to existing customer Showed someone a new KB article Made the customer feel important Signed up new customer 10 VOC Friendly Saved a customer $ Retained a customer from canceling Presented a friendly & helpful greeting Built a relationship Perfect 10’s VOC Used sympathy with customer 10 VOC Attentive Resolved a TS issue Helped an upset customer Say "Thank you" to a customer Exceed customer expectations Helped customer understand technology 10 VOC Satisfaction Made a customer feel great Used empathy with a customer Passed a Call Monitor Be a good listener 10 VOC Knowledgeable Spoke to someone from your birth state Added AARP to existing customer Showed someone a new KB article Made the customer feel important Signed up new customer 10 VOC Friendly Saved a customer $ Retained a customer from canceling Presented a friendly & helpful greeting Built a relationship Perfect 10’s VOC Used sympathy with customer 10 VOC Attentive Resolved a TS issue Helped an upset customer Say "Thank you" to a customer Exceed customer expectations Helped customer understand technology 10 VOC Satisfaction Made a customer feel great Used empathy with a customer Passed a Call Monitor
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Be a good listener
10 VOC Knowledgeable
Spoke to someone from your birth state
Added AARP to existing customer
Showed someone a new KB article
Made the customer feel important
Signed up new customer
10 VOC Friendly
Saved a customer $
Retained a customer from canceling
Presented a friendly & helpful greeting
Built a relationship
Perfect 10’s VOC
Used sympathy with customer
10 VOC Attentive
Resolved a TS issue
Helped an upset customer
Say "Thank you" to a customer
Exceed customer expectations
Helped customer understand technology
10 VOC Satisfaction
Made a customer feel great
Used empathy with a customer
Passed a Call Monitor