Resolved a TS issue Exceed customer expectations Added AARP to existing customer Showed someone a new KB article Presented a friendly & helpful greeting 10 VOC Knowledgeable 10 VOC Friendly 10 VOC Satisfaction Be a good listener Perfect 10’s VOC Spoke to someone from your birth state Used empathy with a customer Signed up new customer Made a customer feel great Built a relationship Retained a customer from canceling Passed a Call Monitor Used sympathy with customer 10 VOC Attentive Helped customer understand technology Made the customer feel important Say "Thank you" to a customer Helped an upset customer Saved a customer $ Resolved a TS issue Exceed customer expectations Added AARP to existing customer Showed someone a new KB article Presented a friendly & helpful greeting 10 VOC Knowledgeable 10 VOC Friendly 10 VOC Satisfaction Be a good listener Perfect 10’s VOC Spoke to someone from your birth state Used empathy with a customer Signed up new customer Made a customer feel great Built a relationship Retained a customer from canceling Passed a Call Monitor Used sympathy with customer 10 VOC Attentive Helped customer understand technology Made the customer feel important Say "Thank you" to a customer Helped an upset customer Saved a customer $
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Resolved a TS issue
Exceed customer expectations
Added AARP to existing customer
Showed someone a new KB article
Presented a friendly & helpful greeting
10 VOC Knowledgeable
10 VOC Friendly
10 VOC Satisfaction
Be a good listener
Perfect 10’s VOC
Spoke to someone from your birth state
Used empathy with a customer
Signed up new customer
Made a customer feel great
Built a relationship
Retained a customer from canceling
Passed a Call Monitor
Used sympathy with customer
10 VOC Attentive
Helped customer understand technology
Made the customer feel important
Say "Thank you" to a customer
Helped an upset customer
Saved a customer $