Resolved a TS issue 10 VOC Satisfaction Added AARP to existing customer Passed a Call Monitor Signed up new customer Made the customer feel important Built a relationship Saved a customer $ Helped customer understand technology Exceed customer expectations Made a customer feel great Showed someone a new KB article Be a good listener 10 VOC Friendly Helped an upset customer Perfect 10’s VOC Used sympathy with customer 10 VOC Attentive 10 VOC Knowledgeable Spoke to someone from your birth state Used empathy with a customer Presented a friendly & helpful greeting Retained a customer from canceling Say "Thank you" to a customer Resolved a TS issue 10 VOC Satisfaction Added AARP to existing customer Passed a Call Monitor Signed up new customer Made the customer feel important Built a relationship Saved a customer $ Helped customer understand technology Exceed customer expectations Made a customer feel great Showed someone a new KB article Be a good listener 10 VOC Friendly Helped an upset customer Perfect 10’s VOC Used sympathy with customer 10 VOC Attentive 10 VOC Knowledgeable Spoke to someone from your birth state Used empathy with a customer Presented a friendly & helpful greeting Retained a customer from canceling Say "Thank you" to a customer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Resolved a TS issue
10 VOC Satisfaction
Added AARP to existing customer
Passed a Call Monitor
Signed up new customer
Made the customer feel important
Built a relationship
Saved a customer $
Helped customer understand technology
Exceed customer expectations
Made a customer feel great
Showed someone a new KB article
Be a good listener
10 VOC Friendly
Helped an upset customer
Perfect 10’s VOC
Used sympathy with customer
10 VOC Attentive
10 VOC Knowledgeable
Spoke to someone from your birth state
Used empathy with a customer
Presented a friendly & helpful greeting
Retained a customer from canceling
Say "Thank you" to a customer