Showed someone a new KB article Presented a friendly & helpful greeting 10 VOC Satisfaction Helped customer understand technology Made a customer feel great 10 VOC Knowledgeable Added AARP to existing customer Say "Thank you" to a customer Passed a Call Monitor Used empathy with a customer Made the customer feel important Built a relationship Used sympathy with customer Retained a customer from canceling Resolved a TS issue Signed up new customer Helped an upset customer 10 VOC Attentive Exceed customer expectations 10 VOC Friendly Spoke to someone from your birth state Be a good listener Saved a customer $ Perfect 10’s VOC Showed someone a new KB article Presented a friendly & helpful greeting 10 VOC Satisfaction Helped customer understand technology Made a customer feel great 10 VOC Knowledgeable Added AARP to existing customer Say "Thank you" to a customer Passed a Call Monitor Used empathy with a customer Made the customer feel important Built a relationship Used sympathy with customer Retained a customer from canceling Resolved a TS issue Signed up new customer Helped an upset customer 10 VOC Attentive Exceed customer expectations 10 VOC Friendly Spoke to someone from your birth state Be a good listener Saved a customer $ Perfect 10’s VOC
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Showed someone a new KB article
Presented a friendly & helpful greeting
10 VOC Satisfaction
Helped customer understand technology
Made a customer feel great
10 VOC Knowledgeable
Added AARP to existing customer
Say "Thank you" to a customer
Passed a Call Monitor
Used empathy with a customer
Made the customer feel important
Built a relationship
Used sympathy with customer
Retained a customer from canceling
Resolved a TS issue
Signed up new customer
Helped an upset customer
10 VOC Attentive
Exceed customer expectations
10 VOC Friendly
Spoke to someone from your birth state
Be a good listener
Saved a customer $
Perfect 10’s VOC