Spoke tosomeonefrom yourbirth stateShowedsomeonea new KBarticleUsedempathywith acustomerBuilt arelationship10 VOCAttentiveSay"Thankyou" to acustomerPresenteda friendly& helpfulgreetingBe agoodlistenerMade acustomerfeel greatMade thecustomerfeelimportantResolveda TSissueHelpedcustomerunderstandtechnology10 VOCKnowledgeableRetained acustomerfromcancelingUsedsympathywithcustomerSaved acustomer$Passeda CallMonitor10 VOCFriendlySignedup newcustomerPerfect10’sVOCAddedAARP toexistingcustomer10 VOCSatisfactionExceedcustomerexpectationsHelpedan upsetcustomerSpoke tosomeonefrom yourbirth stateShowedsomeonea new KBarticleUsedempathywith acustomerBuilt arelationship10 VOCAttentiveSay"Thankyou" to acustomerPresenteda friendly& helpfulgreetingBe agoodlistenerMade acustomerfeel greatMade thecustomerfeelimportantResolveda TSissueHelpedcustomerunderstandtechnology10 VOCKnowledgeableRetained acustomerfromcancelingUsedsympathywithcustomerSaved acustomer$Passeda CallMonitor10 VOCFriendlySignedup newcustomerPerfect10’sVOCAddedAARP toexistingcustomer10 VOCSatisfactionExceedcustomerexpectationsHelpedan upsetcustomer

Customer Appreciation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to someone from your birth state
  2. Showed someone a new KB article
  3. Used empathy with a customer
  4. Built a relationship
  5. 10 VOC Attentive
  6. Say "Thank you" to a customer
  7. Presented a friendly & helpful greeting
  8. Be a good listener
  9. Made a customer feel great
  10. Made the customer feel important
  11. Resolved a TS issue
  12. Helped customer understand technology
  13. 10 VOC Knowledgeable
  14. Retained a customer from canceling
  15. Used sympathy with customer
  16. Saved a customer $
  17. Passed a Call Monitor
  18. 10 VOC Friendly
  19. Signed up new customer
  20. Perfect 10’s VOC
  21. Added AARP to existing customer
  22. 10 VOC Satisfaction
  23. Exceed customer expectations
  24. Helped an upset customer