10 VOC Satisfaction Built a relationship Helped an upset customer Passed a Call Monitor Perfect 10’s VOC Added AARP to existing customer 10 VOC Knowledgeable 10 VOC Friendly Retained a customer from canceling Spoke to someone from your birth state Used sympathy with customer Showed someone a new KB article Used empathy with a customer Exceed customer expectations Helped customer understand technology 10 VOC Attentive Made the customer feel important Signed up new customer Say "Thank you" to a customer Presented a friendly & helpful greeting Made a customer feel great Resolved a TS issue Saved a customer $ Be a good listener 10 VOC Satisfaction Built a relationship Helped an upset customer Passed a Call Monitor Perfect 10’s VOC Added AARP to existing customer 10 VOC Knowledgeable 10 VOC Friendly Retained a customer from canceling Spoke to someone from your birth state Used sympathy with customer Showed someone a new KB article Used empathy with a customer Exceed customer expectations Helped customer understand technology 10 VOC Attentive Made the customer feel important Signed up new customer Say "Thank you" to a customer Presented a friendly & helpful greeting Made a customer feel great Resolved a TS issue Saved a customer $ Be a good listener
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
10 VOC Satisfaction
Built a relationship
Helped an upset customer
Passed a Call Monitor
Perfect 10’s VOC
Added AARP to existing customer
10 VOC Knowledgeable
10 VOC Friendly
Retained a customer from canceling
Spoke to someone from your birth state
Used sympathy with customer
Showed someone a new KB article
Used empathy with a customer
Exceed customer expectations
Helped customer understand technology
10 VOC Attentive
Made the customer feel important
Signed up new customer
Say "Thank you" to a customer
Presented a friendly & helpful greeting
Made a customer feel great
Resolved a TS issue
Saved a customer $
Be a good listener