Partneredwith thecustomersPersonalConnectionTrustUsed doinsteadof don'tAffirmingwordsPositiveToneUsedconfidentbodypostureAcknowledgementStatementGreetingTaketheleadSmiledduringyour callHelpPhrasesEmpathytonesActivelyListeningEmpathyStatementUsed willinstead ofwon'tKnowledgeUsed Caninstead ofCan'tFeelingwordsRespectPositiveattitudeActionPut yourselfin thecustomers'shoesOwnershipPartneredwith thecustomersPersonalConnectionTrustUsed doinsteadof don'tAffirmingwordsPositiveToneUsedconfidentbodypostureAcknowledgementStatementGreetingTaketheleadSmiledduringyour callHelpPhrasesEmpathytonesActivelyListeningEmpathyStatementUsed willinstead ofwon'tKnowledgeUsed Caninstead ofCan'tFeelingwordsRespectPositiveattitudeActionPut yourselfin thecustomers'shoesOwnership

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Partnered with the customers
  2. Personal Connection
  3. Trust
  4. Used do instead of don't
  5. Affirming words
  6. Positive Tone
  7. Used confident body posture
  8. Acknowledgement Statement
  9. Greeting
  10. Take the lead
  11. Smiled during your call
  12. Help Phrases
  13. Empathy tones
  14. Actively Listening
  15. Empathy Statement
  16. Used will instead of won't
  17. Knowledge
  18. Used Can instead of Can't
  19. Feeling words
  20. Respect
  21. Positive attitude
  22. Action
  23. Put yourself in the customers' shoes
  24. Ownership