EmpathytonesKnowledgeUsedconfidentbodypostureActivelyListeningPut yourselfin thecustomers'shoesPositiveattitudeRespectHelpPhrasesEmpathyStatementSmiledduringyour callFeelingwordsOwnershipAcknowledgementStatementUsed doinsteadof don'tAffirmingwordsPositiveToneUsed Caninstead ofCan'tPersonalConnectionTaketheleadTrustGreetingPartneredwith thecustomersUsed willinstead ofwon'tActionEmpathytonesKnowledgeUsedconfidentbodypostureActivelyListeningPut yourselfin thecustomers'shoesPositiveattitudeRespectHelpPhrasesEmpathyStatementSmiledduringyour callFeelingwordsOwnershipAcknowledgementStatementUsed doinsteadof don'tAffirmingwordsPositiveToneUsed Caninstead ofCan'tPersonalConnectionTaketheleadTrustGreetingPartneredwith thecustomersUsed willinstead ofwon'tAction

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy tones
  2. Knowledge
  3. Used confident body posture
  4. Actively Listening
  5. Put yourself in the customers' shoes
  6. Positive attitude
  7. Respect
  8. Help Phrases
  9. Empathy Statement
  10. Smiled during your call
  11. Feeling words
  12. Ownership
  13. Acknowledgement Statement
  14. Used do instead of don't
  15. Affirming words
  16. Positive Tone
  17. Used Can instead of Can't
  18. Personal Connection
  19. Take the lead
  20. Trust
  21. Greeting
  22. Partnered with the customers
  23. Used will instead of won't
  24. Action