ActionOwnershipRespectUsedconfidentbodypostureSmiledduringyour callAcknowledgementStatementKnowledgeEmpathytonesTrustAffirmingwordsPartneredwith thecustomersPersonalConnectionHelpPhrasesPositiveTonePut yourselfin thecustomers'shoesActivelyListeningGreetingUsed willinstead ofwon'tTaketheleadUsed doinsteadof don'tFeelingwordsPositiveattitudeEmpathyStatementUsed Caninstead ofCan'tActionOwnershipRespectUsedconfidentbodypostureSmiledduringyour callAcknowledgementStatementKnowledgeEmpathytonesTrustAffirmingwordsPartneredwith thecustomersPersonalConnectionHelpPhrasesPositiveTonePut yourselfin thecustomers'shoesActivelyListeningGreetingUsed willinstead ofwon'tTaketheleadUsed doinsteadof don'tFeelingwordsPositiveattitudeEmpathyStatementUsed Caninstead ofCan't

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Action
  2. Ownership
  3. Respect
  4. Used confident body posture
  5. Smiled during your call
  6. Acknowledgement Statement
  7. Knowledge
  8. Empathy tones
  9. Trust
  10. Affirming words
  11. Partnered with the customers
  12. Personal Connection
  13. Help Phrases
  14. Positive Tone
  15. Put yourself in the customers' shoes
  16. Actively Listening
  17. Greeting
  18. Used will instead of won't
  19. Take the lead
  20. Used do instead of don't
  21. Feeling words
  22. Positive attitude
  23. Empathy Statement
  24. Used Can instead of Can't