ActionEmpathytonesGreetingTaketheleadTrustRespectUsed Caninstead ofCan'tPartneredwith thecustomersSmiledduringyour callPositiveToneAffirmingwordsHelpPhrasesAcknowledgementStatementKnowledgeOwnershipFeelingwordsUsedconfidentbodyposturePositiveattitudeActivelyListeningEmpathyStatementUsed doinsteadof don'tUsed willinstead ofwon'tPersonalConnectionPut yourselfin thecustomers'shoesActionEmpathytonesGreetingTaketheleadTrustRespectUsed Caninstead ofCan'tPartneredwith thecustomersSmiledduringyour callPositiveToneAffirmingwordsHelpPhrasesAcknowledgementStatementKnowledgeOwnershipFeelingwordsUsedconfidentbodyposturePositiveattitudeActivelyListeningEmpathyStatementUsed doinsteadof don'tUsed willinstead ofwon'tPersonalConnectionPut yourselfin thecustomers'shoes

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Action
  2. Empathy tones
  3. Greeting
  4. Take the lead
  5. Trust
  6. Respect
  7. Used Can instead of Can't
  8. Partnered with the customers
  9. Smiled during your call
  10. Positive Tone
  11. Affirming words
  12. Help Phrases
  13. Acknowledgement Statement
  14. Knowledge
  15. Ownership
  16. Feeling words
  17. Used confident body posture
  18. Positive attitude
  19. Actively Listening
  20. Empathy Statement
  21. Used do instead of don't
  22. Used will instead of won't
  23. Personal Connection
  24. Put yourself in the customers' shoes