TrustHelpPhrasesEmpathyStatementPartneredwith thecustomersUsed Caninstead ofCan'tAcknowledgementStatementActivelyListeningUsed willinstead ofwon'tActionAffirmingwordsPut yourselfin thecustomers'shoesGreetingTaketheleadPositiveattitudePersonalConnectionSmiledduringyour callFeelingwordsPositiveToneUsedconfidentbodypostureRespectOwnershipKnowledgeEmpathytonesUsed doinsteadof don'tTrustHelpPhrasesEmpathyStatementPartneredwith thecustomersUsed Caninstead ofCan'tAcknowledgementStatementActivelyListeningUsed willinstead ofwon'tActionAffirmingwordsPut yourselfin thecustomers'shoesGreetingTaketheleadPositiveattitudePersonalConnectionSmiledduringyour callFeelingwordsPositiveToneUsedconfidentbodypostureRespectOwnershipKnowledgeEmpathytonesUsed doinsteadof don't

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Trust
  2. Help Phrases
  3. Empathy Statement
  4. Partnered with the customers
  5. Used Can instead of Can't
  6. Acknowledgement Statement
  7. Actively Listening
  8. Used will instead of won't
  9. Action
  10. Affirming words
  11. Put yourself in the customers' shoes
  12. Greeting
  13. Take the lead
  14. Positive attitude
  15. Personal Connection
  16. Smiled during your call
  17. Feeling words
  18. Positive Tone
  19. Used confident body posture
  20. Respect
  21. Ownership
  22. Knowledge
  23. Empathy tones
  24. Used do instead of don't