ActionGreetingPut yourselfin thecustomers'shoesPartneredwith thecustomersHelpPhrasesOwnershipRespectPositiveattitudeAcknowledgementStatementActivelyListeningUsed willinstead ofwon'tUsed Caninstead ofCan'tUsedconfidentbodyposturePositiveToneTaketheleadTrustEmpathyStatementUsed doinsteadof don'tPersonalConnectionEmpathytonesFeelingwordsSmiledduringyour callAffirmingwordsKnowledgeActionGreetingPut yourselfin thecustomers'shoesPartneredwith thecustomersHelpPhrasesOwnershipRespectPositiveattitudeAcknowledgementStatementActivelyListeningUsed willinstead ofwon'tUsed Caninstead ofCan'tUsedconfidentbodyposturePositiveToneTaketheleadTrustEmpathyStatementUsed doinsteadof don'tPersonalConnectionEmpathytonesFeelingwordsSmiledduringyour callAffirmingwordsKnowledge

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Action
  2. Greeting
  3. Put yourself in the customers' shoes
  4. Partnered with the customers
  5. Help Phrases
  6. Ownership
  7. Respect
  8. Positive attitude
  9. Acknowledgement Statement
  10. Actively Listening
  11. Used will instead of won't
  12. Used Can instead of Can't
  13. Used confident body posture
  14. Positive Tone
  15. Take the lead
  16. Trust
  17. Empathy Statement
  18. Used do instead of don't
  19. Personal Connection
  20. Empathy tones
  21. Feeling words
  22. Smiled during your call
  23. Affirming words
  24. Knowledge