Smiledduringyour callOwnershipEmpathyStatementPersonalConnectionEmpathytonesAffirmingwordsActivelyListeningUsedconfidentbodypostureActionUsed Caninstead ofCan'tGreetingTrustUsed willinstead ofwon'tUsed doinsteadof don'tRespectTaketheleadKnowledgeFeelingwordsPartneredwith thecustomersPositiveattitudeHelpPhrasesPositiveToneAcknowledgementStatementPut yourselfin thecustomers'shoesSmiledduringyour callOwnershipEmpathyStatementPersonalConnectionEmpathytonesAffirmingwordsActivelyListeningUsedconfidentbodypostureActionUsed Caninstead ofCan'tGreetingTrustUsed willinstead ofwon'tUsed doinsteadof don'tRespectTaketheleadKnowledgeFeelingwordsPartneredwith thecustomersPositiveattitudeHelpPhrasesPositiveToneAcknowledgementStatementPut yourselfin thecustomers'shoes

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiled during your call
  2. Ownership
  3. Empathy Statement
  4. Personal Connection
  5. Empathy tones
  6. Affirming words
  7. Actively Listening
  8. Used confident body posture
  9. Action
  10. Used Can instead of Can't
  11. Greeting
  12. Trust
  13. Used will instead of won't
  14. Used do instead of don't
  15. Respect
  16. Take the lead
  17. Knowledge
  18. Feeling words
  19. Partnered with the customers
  20. Positive attitude
  21. Help Phrases
  22. Positive Tone
  23. Acknowledgement Statement
  24. Put yourself in the customers' shoes