ActivelyListeningPersonalConnectionFeelingwordsUsed Caninstead ofCan'tUsed willinstead ofwon'tTrustPut yourselfin thecustomers'shoesAcknowledgementStatementEmpathyStatementEmpathytonesPositiveToneRespectKnowledgeSmiledduringyour callUsedconfidentbodypostureAffirmingwordsPartneredwith thecustomersHelpPhrasesUsed doinsteadof don'tActionGreetingPositiveattitudeTaketheleadOwnershipActivelyListeningPersonalConnectionFeelingwordsUsed Caninstead ofCan'tUsed willinstead ofwon'tTrustPut yourselfin thecustomers'shoesAcknowledgementStatementEmpathyStatementEmpathytonesPositiveToneRespectKnowledgeSmiledduringyour callUsedconfidentbodypostureAffirmingwordsPartneredwith thecustomersHelpPhrasesUsed doinsteadof don'tActionGreetingPositiveattitudeTaketheleadOwnership

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actively Listening
  2. Personal Connection
  3. Feeling words
  4. Used Can instead of Can't
  5. Used will instead of won't
  6. Trust
  7. Put yourself in the customers' shoes
  8. Acknowledgement Statement
  9. Empathy Statement
  10. Empathy tones
  11. Positive Tone
  12. Respect
  13. Knowledge
  14. Smiled during your call
  15. Used confident body posture
  16. Affirming words
  17. Partnered with the customers
  18. Help Phrases
  19. Used do instead of don't
  20. Action
  21. Greeting
  22. Positive attitude
  23. Take the lead
  24. Ownership