KnowledgePersonalConnectionTaketheleadUsedconfidentbodypostureGreetingRespectHelpPhrasesFeelingwordsUsed willinstead ofwon'tOwnershipPartneredwith thecustomersTrustPositiveToneUsed Caninstead ofCan'tPositiveattitudeAcknowledgementStatementActivelyListeningSmiledduringyour callEmpathytonesUsed doinsteadof don'tPut yourselfin thecustomers'shoesEmpathyStatementAffirmingwordsActionKnowledgePersonalConnectionTaketheleadUsedconfidentbodypostureGreetingRespectHelpPhrasesFeelingwordsUsed willinstead ofwon'tOwnershipPartneredwith thecustomersTrustPositiveToneUsed Caninstead ofCan'tPositiveattitudeAcknowledgementStatementActivelyListeningSmiledduringyour callEmpathytonesUsed doinsteadof don'tPut yourselfin thecustomers'shoesEmpathyStatementAffirmingwordsAction

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledge
  2. Personal Connection
  3. Take the lead
  4. Used confident body posture
  5. Greeting
  6. Respect
  7. Help Phrases
  8. Feeling words
  9. Used will instead of won't
  10. Ownership
  11. Partnered with the customers
  12. Trust
  13. Positive Tone
  14. Used Can instead of Can't
  15. Positive attitude
  16. Acknowledgement Statement
  17. Actively Listening
  18. Smiled during your call
  19. Empathy tones
  20. Used do instead of don't
  21. Put yourself in the customers' shoes
  22. Empathy Statement
  23. Affirming words
  24. Action