Action Ownership Respect Used confident body posture Smiled during your call Acknowledgement Statement Knowledge Empathy tones Trust Affirming words Partnered with the customers Personal Connection Help Phrases Positive Tone Put yourself in the customers' shoes Actively Listening Greeting Used will instead of won't Take the lead Used do instead of don't Feeling words Positive attitude Empathy Statement Used Can instead of Can't Action Ownership Respect Used confident body posture Smiled during your call Acknowledgement Statement Knowledge Empathy tones Trust Affirming words Partnered with the customers Personal Connection Help Phrases Positive Tone Put yourself in the customers' shoes Actively Listening Greeting Used will instead of won't Take the lead Used do instead of don't Feeling words Positive attitude Empathy Statement Used Can instead of Can't
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Action
Ownership
Respect
Used confident body posture
Smiled during your call
Acknowledgement Statement
Knowledge
Empathy tones
Trust
Affirming words
Partnered with the customers
Personal Connection
Help Phrases
Positive Tone
Put yourself in the customers' shoes
Actively Listening
Greeting
Used will instead of won't
Take the lead
Used do instead of don't
Feeling words
Positive attitude
Empathy Statement
Used Can instead of Can't