KnowledgePartneredwith thecustomersTaketheleadUsed doinsteadof don'tUsed willinstead ofwon'tTrustSmiledduringyour callPositiveToneEmpathytonesEmpathyStatementFeelingwordsPut yourselfin thecustomers'shoesOwnershipPositiveattitudeAffirmingwordsActionUsedconfidentbodypostureUsed Caninstead ofCan'tAcknowledgementStatementRespectActivelyListeningPersonalConnectionGreetingHelpPhrasesKnowledgePartneredwith thecustomersTaketheleadUsed doinsteadof don'tUsed willinstead ofwon'tTrustSmiledduringyour callPositiveToneEmpathytonesEmpathyStatementFeelingwordsPut yourselfin thecustomers'shoesOwnershipPositiveattitudeAffirmingwordsActionUsedconfidentbodypostureUsed Caninstead ofCan'tAcknowledgementStatementRespectActivelyListeningPersonalConnectionGreetingHelpPhrases

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledge
  2. Partnered with the customers
  3. Take the lead
  4. Used do instead of don't
  5. Used will instead of won't
  6. Trust
  7. Smiled during your call
  8. Positive Tone
  9. Empathy tones
  10. Empathy Statement
  11. Feeling words
  12. Put yourself in the customers' shoes
  13. Ownership
  14. Positive attitude
  15. Affirming words
  16. Action
  17. Used confident body posture
  18. Used Can instead of Can't
  19. Acknowledgement Statement
  20. Respect
  21. Actively Listening
  22. Personal Connection
  23. Greeting
  24. Help Phrases