Used do instead of don't Action Positive Tone Acknowledgement Statement Take the lead Respect Ownership Used will instead of won't Greeting Put yourself in the customers' shoes Affirming words Smiled during your call Actively Listening Knowledge Used Can instead of Can't Used confident body posture Personal Connection Trust Feeling words Empathy Statement Empathy tones Help Phrases Positive attitude Partnered with the customers Used do instead of don't Action Positive Tone Acknowledgement Statement Take the lead Respect Ownership Used will instead of won't Greeting Put yourself in the customers' shoes Affirming words Smiled during your call Actively Listening Knowledge Used Can instead of Can't Used confident body posture Personal Connection Trust Feeling words Empathy Statement Empathy tones Help Phrases Positive attitude Partnered with the customers
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used do instead of don't
Action
Positive Tone
Acknowledgement Statement
Take the lead
Respect
Ownership
Used will instead of won't
Greeting
Put yourself in the customers' shoes
Affirming words
Smiled during your call
Actively Listening
Knowledge
Used Can instead of Can't
Used confident body posture
Personal Connection
Trust
Feeling words
Empathy Statement
Empathy tones
Help Phrases
Positive attitude
Partnered with the customers