Used Can instead of Can't Ownership Used do instead of don't Used will instead of won't Feeling words Affirming words Trust Empathy tones Empathy Statement Help Phrases Actively Listening Personal Connection Greeting Respect Smiled during your call Knowledge Positive attitude Used confident body posture Action Put yourself in the customers' shoes Take the lead Positive Tone Partnered with the customers Acknowledgement Statement Used Can instead of Can't Ownership Used do instead of don't Used will instead of won't Feeling words Affirming words Trust Empathy tones Empathy Statement Help Phrases Actively Listening Personal Connection Greeting Respect Smiled during your call Knowledge Positive attitude Used confident body posture Action Put yourself in the customers' shoes Take the lead Positive Tone Partnered with the customers Acknowledgement Statement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used Can instead of Can't
Ownership
Used do instead of don't
Used will instead of won't
Feeling words
Affirming words
Trust
Empathy tones
Empathy Statement
Help Phrases
Actively Listening
Personal Connection
Greeting
Respect
Smiled during your call
Knowledge
Positive attitude
Used confident body posture
Action
Put yourself in the customers' shoes
Take the lead
Positive Tone
Partnered with the customers
Acknowledgement Statement