PositiveattitudeTrustRespectHelpPhrasesAffirmingwordsUsed willinstead ofwon'tPersonalConnectionOwnershipPartneredwith thecustomersPut yourselfin thecustomers'shoesActionUsed doinsteadof don'tEmpathytonesSmiledduringyour callEmpathyStatementFeelingwordsGreetingActivelyListeningUsed Caninstead ofCan'tTaketheleadUsedconfidentbodypostureKnowledgeAcknowledgementStatementPositiveTonePositiveattitudeTrustRespectHelpPhrasesAffirmingwordsUsed willinstead ofwon'tPersonalConnectionOwnershipPartneredwith thecustomersPut yourselfin thecustomers'shoesActionUsed doinsteadof don'tEmpathytonesSmiledduringyour callEmpathyStatementFeelingwordsGreetingActivelyListeningUsed Caninstead ofCan'tTaketheleadUsedconfidentbodypostureKnowledgeAcknowledgementStatementPositiveTone

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive attitude
  2. Trust
  3. Respect
  4. Help Phrases
  5. Affirming words
  6. Used will instead of won't
  7. Personal Connection
  8. Ownership
  9. Partnered with the customers
  10. Put yourself in the customers' shoes
  11. Action
  12. Used do instead of don't
  13. Empathy tones
  14. Smiled during your call
  15. Empathy Statement
  16. Feeling words
  17. Greeting
  18. Actively Listening
  19. Used Can instead of Can't
  20. Take the lead
  21. Used confident body posture
  22. Knowledge
  23. Acknowledgement Statement
  24. Positive Tone