Smiledduringyour callPartneredwith thecustomersActionAcknowledgementStatementKnowledgePositiveToneTaketheleadGreetingUsed doinsteadof don'tEmpathytonesHelpPhrasesRespectActivelyListeningEmpathyStatementTrustPut yourselfin thecustomers'shoesFeelingwordsUsedconfidentbodypostureOwnershipAffirmingwordsPersonalConnectionPositiveattitudeUsed willinstead ofwon'tUsed Caninstead ofCan'tSmiledduringyour callPartneredwith thecustomersActionAcknowledgementStatementKnowledgePositiveToneTaketheleadGreetingUsed doinsteadof don'tEmpathytonesHelpPhrasesRespectActivelyListeningEmpathyStatementTrustPut yourselfin thecustomers'shoesFeelingwordsUsedconfidentbodypostureOwnershipAffirmingwordsPersonalConnectionPositiveattitudeUsed willinstead ofwon'tUsed Caninstead ofCan't

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smiled during your call
  2. Partnered with the customers
  3. Action
  4. Acknowledgement Statement
  5. Knowledge
  6. Positive Tone
  7. Take the lead
  8. Greeting
  9. Used do instead of don't
  10. Empathy tones
  11. Help Phrases
  12. Respect
  13. Actively Listening
  14. Empathy Statement
  15. Trust
  16. Put yourself in the customers' shoes
  17. Feeling words
  18. Used confident body posture
  19. Ownership
  20. Affirming words
  21. Personal Connection
  22. Positive attitude
  23. Used will instead of won't
  24. Used Can instead of Can't