HelpPhrasesPartneredwith thecustomersUsed Caninstead ofCan'tKnowledgeEmpathytonesSmiledduringyour callAcknowledgementStatementTaketheleadOwnershipUsed willinstead ofwon'tUsed doinsteadof don'tPut yourselfin thecustomers'shoesEmpathyStatementUsedconfidentbodyposturePositiveattitudeActivelyListeningAffirmingwordsGreetingFeelingwordsPersonalConnectionPositiveToneTrustActionRespectHelpPhrasesPartneredwith thecustomersUsed Caninstead ofCan'tKnowledgeEmpathytonesSmiledduringyour callAcknowledgementStatementTaketheleadOwnershipUsed willinstead ofwon'tUsed doinsteadof don'tPut yourselfin thecustomers'shoesEmpathyStatementUsedconfidentbodyposturePositiveattitudeActivelyListeningAffirmingwordsGreetingFeelingwordsPersonalConnectionPositiveToneTrustActionRespect

Pillars Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help Phrases
  2. Partnered with the customers
  3. Used Can instead of Can't
  4. Knowledge
  5. Empathy tones
  6. Smiled during your call
  7. Acknowledgement Statement
  8. Take the lead
  9. Ownership
  10. Used will instead of won't
  11. Used do instead of don't
  12. Put yourself in the customers' shoes
  13. Empathy Statement
  14. Used confident body posture
  15. Positive attitude
  16. Actively Listening
  17. Affirming words
  18. Greeting
  19. Feeling words
  20. Personal Connection
  21. Positive Tone
  22. Trust
  23. Action
  24. Respect