Spoke withan adjusterviatelephoneCreateda testclaimObtainedpermissionto expandMade diarynotesrequestingexact matchingcompsReassigna claimSpokewith anadjustervia emailSpokewith aMRA viaemailSpokewith CSRagentClosed acase inSalesforceAsked leada questionaboutmethodologySpokewith CSAagentCreate ahelp deskticketAssign apriorityclaimAssigneda priorityrequestAddednotes toan offlineclaimCreated acase for usersubmittedcompsSpokewith aMRA viachatterPosted inchattergroupRevisedatemplateAsked leada questiononequipmentCorrecteda claimReceived acomplimentfrom anadjusterCreateda priorityrequestEntered aPuertoRico claimSpoke withan adjusterviatelephoneCreateda testclaimObtainedpermissionto expandMade diarynotesrequestingexact matchingcompsReassigna claimSpokewith anadjustervia emailSpokewith aMRA viaemailSpokewith CSRagentClosed acase inSalesforceAsked leada questionaboutmethodologySpokewith CSAagentCreate ahelp deskticketAssign apriorityclaimAssigneda priorityrequestAddednotes toan offlineclaimCreated acase for usersubmittedcompsSpokewith aMRA viachatterPosted inchattergroupRevisedatemplateAsked leada questiononequipmentCorrecteda claimReceived acomplimentfrom anadjusterCreateda priorityrequestEntered aPuertoRico claim

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with an adjuster via telephone
  2. Created a test claim
  3. Obtained permission to expand
  4. Made diary notes requesting exact matching comps
  5. Reassign a claim
  6. Spoke with an adjuster via email
  7. Spoke with a MRA via email
  8. Spoke with CSR agent
  9. Closed a case in Salesforce
  10. Asked lead a question about methodology
  11. Spoke with CSA agent
  12. Create a help desk ticket
  13. Assign a priority claim
  14. Assigned a priority request
  15. Added notes to an offline claim
  16. Created a case for user submitted comps
  17. Spoke with a MRA via chatter
  18. Posted in chatter group
  19. Revised a template
  20. Asked lead a question on equipment
  21. Corrected a claim
  22. Received a compliment from an adjuster
  23. Created a priority request
  24. Entered a Puerto Rico claim