Createda testclaimSpokewith aMRA viaemailCreateda priorityrequestCreated acase for usersubmittedcompsSpokewith CSAagentMade diarynotesrequestingexact matchingcompsAssigneda priorityrequestClosed acase inSalesforceAsked leada questionaboutmethodologySpokewith CSRagentCreate ahelp deskticketSpokewith anadjustervia emailRevisedatemplateCorrecteda claimObtainedpermissionto expandReassigna claimReceived acomplimentfrom anadjusterAssign apriorityclaimSpoke withan adjusterviatelephoneAddednotes toan offlineclaimSpokewith aMRA viachatterPosted inchattergroupAsked leada questiononequipmentEntered aPuertoRico claimCreateda testclaimSpokewith aMRA viaemailCreateda priorityrequestCreated acase for usersubmittedcompsSpokewith CSAagentMade diarynotesrequestingexact matchingcompsAssigneda priorityrequestClosed acase inSalesforceAsked leada questionaboutmethodologySpokewith CSRagentCreate ahelp deskticketSpokewith anadjustervia emailRevisedatemplateCorrecteda claimObtainedpermissionto expandReassigna claimReceived acomplimentfrom anadjusterAssign apriorityclaimSpoke withan adjusterviatelephoneAddednotes toan offlineclaimSpokewith aMRA viachatterPosted inchattergroupAsked leada questiononequipmentEntered aPuertoRico claim

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a test claim
  2. Spoke with a MRA via email
  3. Created a priority request
  4. Created a case for user submitted comps
  5. Spoke with CSA agent
  6. Made diary notes requesting exact matching comps
  7. Assigned a priority request
  8. Closed a case in Salesforce
  9. Asked lead a question about methodology
  10. Spoke with CSR agent
  11. Create a help desk ticket
  12. Spoke with an adjuster via email
  13. Revised a template
  14. Corrected a claim
  15. Obtained permission to expand
  16. Reassign a claim
  17. Received a compliment from an adjuster
  18. Assign a priority claim
  19. Spoke with an adjuster via telephone
  20. Added notes to an offline claim
  21. Spoke with a MRA via chatter
  22. Posted in chatter group
  23. Asked lead a question on equipment
  24. Entered a Puerto Rico claim