Submit acontent/articlerequestEscalatea caseIntegration/PNRtroubleshootingCall lastsover 90minutesClientiseatingBuild acustomreport fora clientClient figuresout theirissue beforeyou couldhelpSubmita CLSClient asks,"Where areyoulocated?"Animal orbaby in thebackgroundHelp withFlexeventEmaildeliveryissuesHelp with newreports/portalsWalk clientthroughaccessing theircases in theCommunityOnArrival/onsitetroubleshootingRegistrantcallClienthas anaccentMore thanone clienton the callTransfera callGet yourclient inthe queueCall onAppointmentsor Abstract"Whichbrowserare youusing?"Client puts youonmute/hold/hangsup on youClientcursesSubmit acontent/articlerequestEscalatea caseIntegration/PNRtroubleshootingCall lastsover 90minutesClientiseatingBuild acustomreport fora clientClient figuresout theirissue beforeyou couldhelpSubmita CLSClient asks,"Where areyoulocated?"Animal orbaby in thebackgroundHelp withFlexeventEmaildeliveryissuesHelp with newreports/portalsWalk clientthroughaccessing theircases in theCommunityOnArrival/onsitetroubleshootingRegistrantcallClienthas anaccentMore thanone clienton the callTransfera callGet yourclient inthe queueCall onAppointmentsor Abstract"Whichbrowserare youusing?"Client puts youonmute/hold/hangsup on youClientcurses

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a content/article request
  2. Escalate a case
  3. Integration/PNR troubleshooting
  4. Call lasts over 90 minutes
  5. Client is eating
  6. Build a custom report for a client
  7. Client figures out their issue before you could help
  8. Submit a CLS
  9. Client asks, "Where are you located?"
  10. Animal or baby in the background
  11. Help with Flex event
  12. Email delivery issues
  13. Help with new reports/portals
  14. Walk client through accessing their cases in the Community
  15. OnArrival/onsite troubleshooting
  16. Registrant call
  17. Client has an accent
  18. More than one client on the call
  19. Transfer a call
  20. Get your client in the queue
  21. Call on Appointments or Abstract
  22. "Which browser are you using?"
  23. Client puts you on mute/hold/hangs up on you
  24. Client curses