Client asks,"Where areyoulocated?"Integration/PNRtroubleshootingHelp with newreports/portalsClient puts youonmute/hold/hangsup on youSubmit acontent/articlerequestTransfera callBuild acustomreport fora clientCall onAppointmentsor AbstractCall lastsover 90minutesWalk clientthroughaccessing theircases in theCommunityClienthas anaccentMore thanone clienton the callSubmita CLSRegistrantcallEscalatea caseEmaildeliveryissues"Whichbrowserare youusing?"ClientiseatingClientcursesHelp withFlexeventAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingClient figuresout theirissue beforeyou couldhelpGet yourclient inthe queueClient asks,"Where areyoulocated?"Integration/PNRtroubleshootingHelp with newreports/portalsClient puts youonmute/hold/hangsup on youSubmit acontent/articlerequestTransfera callBuild acustomreport fora clientCall onAppointmentsor AbstractCall lastsover 90minutesWalk clientthroughaccessing theircases in theCommunityClienthas anaccentMore thanone clienton the callSubmita CLSRegistrantcallEscalatea caseEmaildeliveryissues"Whichbrowserare youusing?"ClientiseatingClientcursesHelp withFlexeventAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingClient figuresout theirissue beforeyou couldhelpGet yourclient inthe queue

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client asks, "Where are you located?"
  2. Integration/PNR troubleshooting
  3. Help with new reports/portals
  4. Client puts you on mute/hold/hangs up on you
  5. Submit a content/article request
  6. Transfer a call
  7. Build a custom report for a client
  8. Call on Appointments or Abstract
  9. Call lasts over 90 minutes
  10. Walk client through accessing their cases in the Community
  11. Client has an accent
  12. More than one client on the call
  13. Submit a CLS
  14. Registrant call
  15. Escalate a case
  16. Email delivery issues
  17. "Which browser are you using?"
  18. Client is eating
  19. Client curses
  20. Help with Flex event
  21. Animal or baby in the background
  22. OnArrival/onsite troubleshooting
  23. Client figures out their issue before you could help
  24. Get your client in the queue