(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client asks, "Where are you located?"
Client curses
Help with Flex event
Client has an accent
Registrant call
Email delivery issues
Help with new reports/portals
Call lasts over 90 minutes
Walk client through accessing their cases in the Community
Call on Appointments or Abstract
Escalate a case
More than one client on the call
Animal or baby in the background
Integration/PNR troubleshooting
OnArrival/onsite troubleshooting
"Which browser are you using?"
Transfer a call
Build a custom report for a client
Client is eating
Client puts you on mute/hold/hangs up on you
Submit a CLS
Get your client in the queue
Client figures out their issue before you could help
