ClientcursesAnimal orbaby in thebackgroundEmaildeliveryissuesHelp withFlexeventSubmit acontent/articlerequestHelp with newreports/portalsCall lastsover 90minutesBuild acustomreport fora clientClientiseatingOnArrival/onsitetroubleshootingMore thanone clienton the callClient figuresout theirissue beforeyou couldhelpEscalatea caseCall onAppointmentsor AbstractTransfera callClienthas anaccentGet yourclient inthe queueWalk clientthroughaccessing theircases in theCommunityClient asks,"Where areyoulocated?"Client puts youonmute/hold/hangsup on youSubmita CLS"Whichbrowserare youusing?"Integration/PNRtroubleshootingRegistrantcallClientcursesAnimal orbaby in thebackgroundEmaildeliveryissuesHelp withFlexeventSubmit acontent/articlerequestHelp with newreports/portalsCall lastsover 90minutesBuild acustomreport fora clientClientiseatingOnArrival/onsitetroubleshootingMore thanone clienton the callClient figuresout theirissue beforeyou couldhelpEscalatea caseCall onAppointmentsor AbstractTransfera callClienthas anaccentGet yourclient inthe queueWalk clientthroughaccessing theircases in theCommunityClient asks,"Where areyoulocated?"Client puts youonmute/hold/hangsup on youSubmita CLS"Whichbrowserare youusing?"Integration/PNRtroubleshootingRegistrantcall

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client curses
  2. Animal or baby in the background
  3. Email delivery issues
  4. Help with Flex event
  5. Submit a content/article request
  6. Help with new reports/portals
  7. Call lasts over 90 minutes
  8. Build a custom report for a client
  9. Client is eating
  10. OnArrival/onsite troubleshooting
  11. More than one client on the call
  12. Client figures out their issue before you could help
  13. Escalate a case
  14. Call on Appointments or Abstract
  15. Transfer a call
  16. Client has an accent
  17. Get your client in the queue
  18. Walk client through accessing their cases in the Community
  19. Client asks, "Where are you located?"
  20. Client puts you on mute/hold/hangs up on you
  21. Submit a CLS
  22. "Which browser are you using?"
  23. Integration/PNR troubleshooting
  24. Registrant call