More thanone clienton the callTransfera callBuild acustomreport fora clientHelp with newreports/portalsClienthas anaccentRegistrantcallCall onAppointmentsor AbstractHelp withFlexeventIntegration/PNRtroubleshootingCall lastsover 90minutesOnArrival/onsitetroubleshootingSubmita CLSSubmit acontent/articlerequestEmaildeliveryissuesWalk clientthroughaccessing theircases in theCommunityEscalatea caseClient figuresout theirissue beforeyou couldhelpClientcursesClientiseatingClient puts youonmute/hold/hangsup on youClient asks,"Where areyoulocated?"Animal orbaby in thebackgroundGet yourclient inthe queue"Whichbrowserare youusing?"More thanone clienton the callTransfera callBuild acustomreport fora clientHelp with newreports/portalsClienthas anaccentRegistrantcallCall onAppointmentsor AbstractHelp withFlexeventIntegration/PNRtroubleshootingCall lastsover 90minutesOnArrival/onsitetroubleshootingSubmita CLSSubmit acontent/articlerequestEmaildeliveryissuesWalk clientthroughaccessing theircases in theCommunityEscalatea caseClient figuresout theirissue beforeyou couldhelpClientcursesClientiseatingClient puts youonmute/hold/hangsup on youClient asks,"Where areyoulocated?"Animal orbaby in thebackgroundGet yourclient inthe queue"Whichbrowserare youusing?"

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. More than one client on the call
  2. Transfer a call
  3. Build a custom report for a client
  4. Help with new reports/portals
  5. Client has an accent
  6. Registrant call
  7. Call on Appointments or Abstract
  8. Help with Flex event
  9. Integration/PNR troubleshooting
  10. Call lasts over 90 minutes
  11. OnArrival/onsite troubleshooting
  12. Submit a CLS
  13. Submit a content/article request
  14. Email delivery issues
  15. Walk client through accessing their cases in the Community
  16. Escalate a case
  17. Client figures out their issue before you could help
  18. Client curses
  19. Client is eating
  20. Client puts you on mute/hold/hangs up on you
  21. Client asks, "Where are you located?"
  22. Animal or baby in the background
  23. Get your client in the queue
  24. "Which browser are you using?"