More thanone clienton the callHelp withFlexeventClientiseatingClientcursesTransfera callSubmit acontent/articlerequestEscalatea caseWalk clientthroughaccessing theircases in theCommunityOnArrival/onsitetroubleshootingSubmita CLSHelp with newreports/portalsClient figuresout theirissue beforeyou couldhelpIntegration/PNRtroubleshootingEmaildeliveryissuesClient asks,"Where areyoulocated?"Call lastsover 90minutesClient puts youonmute/hold/hangsup on youClienthas anaccentAnimal orbaby in thebackgroundRegistrantcallCall onAppointmentsor Abstract"Whichbrowserare youusing?"Build acustomreport fora clientGet yourclient inthe queueMore thanone clienton the callHelp withFlexeventClientiseatingClientcursesTransfera callSubmit acontent/articlerequestEscalatea caseWalk clientthroughaccessing theircases in theCommunityOnArrival/onsitetroubleshootingSubmita CLSHelp with newreports/portalsClient figuresout theirissue beforeyou couldhelpIntegration/PNRtroubleshootingEmaildeliveryissuesClient asks,"Where areyoulocated?"Call lastsover 90minutesClient puts youonmute/hold/hangsup on youClienthas anaccentAnimal orbaby in thebackgroundRegistrantcallCall onAppointmentsor Abstract"Whichbrowserare youusing?"Build acustomreport fora clientGet yourclient inthe queue

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. More than one client on the call
  2. Help with Flex event
  3. Client is eating
  4. Client curses
  5. Transfer a call
  6. Submit a content/article request
  7. Escalate a case
  8. Walk client through accessing their cases in the Community
  9. OnArrival/onsite troubleshooting
  10. Submit a CLS
  11. Help with new reports/portals
  12. Client figures out their issue before you could help
  13. Integration/PNR troubleshooting
  14. Email delivery issues
  15. Client asks, "Where are you located?"
  16. Call lasts over 90 minutes
  17. Client puts you on mute/hold/hangs up on you
  18. Client has an accent
  19. Animal or baby in the background
  20. Registrant call
  21. Call on Appointments or Abstract
  22. "Which browser are you using?"
  23. Build a custom report for a client
  24. Get your client in the queue