Help with newreports/portalsClient figuresout theirissue beforeyou couldhelpOnArrival/onsitetroubleshootingSubmit acontent/articlerequestIntegration/PNRtroubleshootingRegistrantcallMore thanone clienton the callTransfera callSubmita CLSClientiseatingBuild acustomreport fora clientClienthas anaccentClientcursesHelp withFlexeventClient asks,"Where areyoulocated?"Walk clientthroughaccessing theircases in theCommunityClient puts youonmute/hold/hangsup on youEmaildeliveryissuesGet yourclient inthe queueEscalatea case"Whichbrowserare youusing?"Call lastsover 90minutesCall onAppointmentsor AbstractAnimal orbaby in thebackgroundHelp with newreports/portalsClient figuresout theirissue beforeyou couldhelpOnArrival/onsitetroubleshootingSubmit acontent/articlerequestIntegration/PNRtroubleshootingRegistrantcallMore thanone clienton the callTransfera callSubmita CLSClientiseatingBuild acustomreport fora clientClienthas anaccentClientcursesHelp withFlexeventClient asks,"Where areyoulocated?"Walk clientthroughaccessing theircases in theCommunityClient puts youonmute/hold/hangsup on youEmaildeliveryissuesGet yourclient inthe queueEscalatea case"Whichbrowserare youusing?"Call lastsover 90minutesCall onAppointmentsor AbstractAnimal orbaby in thebackground

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help with new reports/portals
  2. Client figures out their issue before you could help
  3. OnArrival/onsite troubleshooting
  4. Submit a content/article request
  5. Integration/PNR troubleshooting
  6. Registrant call
  7. More than one client on the call
  8. Transfer a call
  9. Submit a CLS
  10. Client is eating
  11. Build a custom report for a client
  12. Client has an accent
  13. Client curses
  14. Help with Flex event
  15. Client asks, "Where are you located?"
  16. Walk client through accessing their cases in the Community
  17. Client puts you on mute/hold/hangs up on you
  18. Email delivery issues
  19. Get your client in the queue
  20. Escalate a case
  21. "Which browser are you using?"
  22. Call lasts over 90 minutes
  23. Call on Appointments or Abstract
  24. Animal or baby in the background