OnArrival/onsitetroubleshootingWalk clientthroughaccessing theircases in theCommunityClienthas anaccentClient asks,"Where areyoulocated?"Clientcurses"Whichbrowserare youusing?"Help withFlexeventIntegration/PNRtroubleshootingSubmita CLSCall lastsover 90minutesClient puts youonmute/hold/hangsup on youEscalatea caseClient figuresout theirissue beforeyou couldhelpSubmit acontent/articlerequestMore thanone clienton the callClientiseatingAnimal orbaby in thebackgroundRegistrantcallCall onAppointmentsor AbstractEmaildeliveryissuesBuild acustomreport fora clientHelp with newreports/portalsTransfera callGet yourclient inthe queueOnArrival/onsitetroubleshootingWalk clientthroughaccessing theircases in theCommunityClienthas anaccentClient asks,"Where areyoulocated?"Clientcurses"Whichbrowserare youusing?"Help withFlexeventIntegration/PNRtroubleshootingSubmita CLSCall lastsover 90minutesClient puts youonmute/hold/hangsup on youEscalatea caseClient figuresout theirissue beforeyou couldhelpSubmit acontent/articlerequestMore thanone clienton the callClientiseatingAnimal orbaby in thebackgroundRegistrantcallCall onAppointmentsor AbstractEmaildeliveryissuesBuild acustomreport fora clientHelp with newreports/portalsTransfera callGet yourclient inthe queue

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OnArrival/onsite troubleshooting
  2. Walk client through accessing their cases in the Community
  3. Client has an accent
  4. Client asks, "Where are you located?"
  5. Client curses
  6. "Which browser are you using?"
  7. Help with Flex event
  8. Integration/PNR troubleshooting
  9. Submit a CLS
  10. Call lasts over 90 minutes
  11. Client puts you on mute/hold/hangs up on you
  12. Escalate a case
  13. Client figures out their issue before you could help
  14. Submit a content/article request
  15. More than one client on the call
  16. Client is eating
  17. Animal or baby in the background
  18. Registrant call
  19. Call on Appointments or Abstract
  20. Email delivery issues
  21. Build a custom report for a client
  22. Help with new reports/portals
  23. Transfer a call
  24. Get your client in the queue