Call onAppointmentsor Abstract"Whichbrowserare youusing?"Help with newreports/portalsClienthas anaccentRegistrantcallAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingSubmit acontent/articlerequestMore thanone clienton the callWalk clientthroughaccessing theircases in theCommunityEscalatea caseClientcursesClient asks,"Where areyoulocated?"Call lastsover 90minutesGet yourclient inthe queueSubmita CLSEmaildeliveryissuesClient figuresout theirissue beforeyou couldhelpTransfera callClient puts youonmute/hold/hangsup on youIntegration/PNRtroubleshootingBuild acustomreport fora clientHelp withFlexeventClientiseatingCall onAppointmentsor Abstract"Whichbrowserare youusing?"Help with newreports/portalsClienthas anaccentRegistrantcallAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingSubmit acontent/articlerequestMore thanone clienton the callWalk clientthroughaccessing theircases in theCommunityEscalatea caseClientcursesClient asks,"Where areyoulocated?"Call lastsover 90minutesGet yourclient inthe queueSubmita CLSEmaildeliveryissuesClient figuresout theirissue beforeyou couldhelpTransfera callClient puts youonmute/hold/hangsup on youIntegration/PNRtroubleshootingBuild acustomreport fora clientHelp withFlexeventClientiseating

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call on Appointments or Abstract
  2. "Which browser are you using?"
  3. Help with new reports/portals
  4. Client has an accent
  5. Registrant call
  6. Animal or baby in the background
  7. OnArrival/onsite troubleshooting
  8. Submit a content/article request
  9. More than one client on the call
  10. Walk client through accessing their cases in the Community
  11. Escalate a case
  12. Client curses
  13. Client asks, "Where are you located?"
  14. Call lasts over 90 minutes
  15. Get your client in the queue
  16. Submit a CLS
  17. Email delivery issues
  18. Client figures out their issue before you could help
  19. Transfer a call
  20. Client puts you on mute/hold/hangs up on you
  21. Integration/PNR troubleshooting
  22. Build a custom report for a client
  23. Help with Flex event
  24. Client is eating