Integration/PNRtroubleshootingAnimal orbaby in thebackgroundMore thanone clienton the callHelp withFlexeventClientiseatingEscalatea caseWalk clientthroughaccessing theircases in theCommunityClient figuresout theirissue beforeyou couldhelpClient asks,"Where areyoulocated?"Submita CLSOnArrival/onsitetroubleshooting"Whichbrowserare youusing?"Call lastsover 90minutesSubmit acontent/articlerequestBuild acustomreport fora clientClienthas anaccentCall onAppointmentsor AbstractHelp with newreports/portalsGet yourclient inthe queueClient puts youonmute/hold/hangsup on youClientcursesTransfera callRegistrantcallEmaildeliveryissuesIntegration/PNRtroubleshootingAnimal orbaby in thebackgroundMore thanone clienton the callHelp withFlexeventClientiseatingEscalatea caseWalk clientthroughaccessing theircases in theCommunityClient figuresout theirissue beforeyou couldhelpClient asks,"Where areyoulocated?"Submita CLSOnArrival/onsitetroubleshooting"Whichbrowserare youusing?"Call lastsover 90minutesSubmit acontent/articlerequestBuild acustomreport fora clientClienthas anaccentCall onAppointmentsor AbstractHelp with newreports/portalsGet yourclient inthe queueClient puts youonmute/hold/hangsup on youClientcursesTransfera callRegistrantcallEmaildeliveryissues

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Integration/PNR troubleshooting
  2. Animal or baby in the background
  3. More than one client on the call
  4. Help with Flex event
  5. Client is eating
  6. Escalate a case
  7. Walk client through accessing their cases in the Community
  8. Client figures out their issue before you could help
  9. Client asks, "Where are you located?"
  10. Submit a CLS
  11. OnArrival/onsite troubleshooting
  12. "Which browser are you using?"
  13. Call lasts over 90 minutes
  14. Submit a content/article request
  15. Build a custom report for a client
  16. Client has an accent
  17. Call on Appointments or Abstract
  18. Help with new reports/portals
  19. Get your client in the queue
  20. Client puts you on mute/hold/hangs up on you
  21. Client curses
  22. Transfer a call
  23. Registrant call
  24. Email delivery issues