(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client puts you on mute/hold/hangs up on you
More than one client on the call
Client is eating
Transfer a call
Client figures out their issue before you could help
"Which browser are you using?"
Get your client in the queue
Build a custom report for a client
Walk client through accessing their cases in the Community
