Call lastsover 90minutesClientiseatingClient puts youonmute/hold/hangsup on youTransfera callClient figuresout theirissue beforeyou couldhelpRegistrantcallHelp withFlexeventSubmit acontent/articlerequestCall onAppointmentsor AbstractMore thanone clienton the callSubmita CLSWalk clientthroughaccessing theircases in theCommunityEmaildeliveryissuesAnimal orbaby in thebackgroundIntegration/PNRtroubleshootingClienthas anaccentGet yourclient inthe queueBuild acustomreport fora clientClient asks,"Where areyoulocated?"OnArrival/onsitetroubleshootingHelp with newreports/portals"Whichbrowserare youusing?"ClientcursesEscalatea caseCall lastsover 90minutesClientiseatingClient puts youonmute/hold/hangsup on youTransfera callClient figuresout theirissue beforeyou couldhelpRegistrantcallHelp withFlexeventSubmit acontent/articlerequestCall onAppointmentsor AbstractMore thanone clienton the callSubmita CLSWalk clientthroughaccessing theircases in theCommunityEmaildeliveryissuesAnimal orbaby in thebackgroundIntegration/PNRtroubleshootingClienthas anaccentGet yourclient inthe queueBuild acustomreport fora clientClient asks,"Where areyoulocated?"OnArrival/onsitetroubleshootingHelp with newreports/portals"Whichbrowserare youusing?"ClientcursesEscalatea case

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call lasts over 90 minutes
  2. Client is eating
  3. Client puts you on mute/hold/hangs up on you
  4. Transfer a call
  5. Client figures out their issue before you could help
  6. Registrant call
  7. Help with Flex event
  8. Submit a content/article request
  9. Call on Appointments or Abstract
  10. More than one client on the call
  11. Submit a CLS
  12. Walk client through accessing their cases in the Community
  13. Email delivery issues
  14. Animal or baby in the background
  15. Integration/PNR troubleshooting
  16. Client has an accent
  17. Get your client in the queue
  18. Build a custom report for a client
  19. Client asks, "Where are you located?"
  20. OnArrival/onsite troubleshooting
  21. Help with new reports/portals
  22. "Which browser are you using?"
  23. Client curses
  24. Escalate a case