(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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OnArrival/onsite troubleshooting
Client asks, "Where are you located?"
Help with Flex event
Transfer a call
More than one client on the call
Client has an accent
Submit a content/article request
Build a custom report for a client
Client puts you on mute/hold/hangs up on you
Call on Appointments or Abstract
Escalate a case
Client curses
Registrant call
Get your client in the queue
Call lasts over 90 minutes
"Which browser are you using?"
Submit a CLS
Animal or baby in the background
Client figures out their issue before you could help
Walk client through accessing their cases in the Community
