(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Call lasts over 90 minutes
Submit a CLS
Client is eating
Help with Flex event
Escalate a case
Client curses
More than one client on the call
Help with new reports/portals
Animal or baby in the background
Call on Appointments or Abstract
OnArrival/onsite troubleshooting
Client has an accent
Registrant call
"Which browser are you using?"
Get your client in the queue
Submit a content/article request
Build a custom report for a client
Email delivery issues
Walk client through accessing their cases in the Community
Integration/PNR troubleshooting
Transfer a call
Client figures out their issue before you could help
