(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call lasts over 90 minutes
Submit a content/article request
Client figures out their issue before you could help
Help with new reports/portals
More than one client on the call
Email delivery issues
Registrant call
"Which browser are you using?"
Get your client in the queue
Transfer a call
Client puts you on mute/hold/hangs up on you
Escalate a case
Client asks, "Where are you located?"
Build a custom report for a client
Animal or baby in the background
Walk client through accessing their cases in the Community
