Client puts youonmute/hold/hangsup on youClient figuresout theirissue beforeyou couldhelpRegistrantcallSubmit acontent/articlerequestBuild acustomreport fora clientAnimal orbaby in thebackgroundMore thanone clienton the callCall lastsover 90minutesClienthas anaccentOnArrival/onsitetroubleshootingEmaildeliveryissuesHelp with newreports/portalsGet yourclient inthe queueTransfera callWalk clientthroughaccessing theircases in theCommunitySubmita CLSCall onAppointmentsor AbstractClientiseatingIntegration/PNRtroubleshootingEscalatea caseHelp withFlexevent"Whichbrowserare youusing?"ClientcursesClient asks,"Where areyoulocated?"Client puts youonmute/hold/hangsup on youClient figuresout theirissue beforeyou couldhelpRegistrantcallSubmit acontent/articlerequestBuild acustomreport fora clientAnimal orbaby in thebackgroundMore thanone clienton the callCall lastsover 90minutesClienthas anaccentOnArrival/onsitetroubleshootingEmaildeliveryissuesHelp with newreports/portalsGet yourclient inthe queueTransfera callWalk clientthroughaccessing theircases in theCommunitySubmita CLSCall onAppointmentsor AbstractClientiseatingIntegration/PNRtroubleshootingEscalatea caseHelp withFlexevent"Whichbrowserare youusing?"ClientcursesClient asks,"Where areyoulocated?"

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Client puts you on mute/hold/hangs up on you
  2. Client figures out their issue before you could help
  3. Registrant call
  4. Submit a content/article request
  5. Build a custom report for a client
  6. Animal or baby in the background
  7. More than one client on the call
  8. Call lasts over 90 minutes
  9. Client has an accent
  10. OnArrival/onsite troubleshooting
  11. Email delivery issues
  12. Help with new reports/portals
  13. Get your client in the queue
  14. Transfer a call
  15. Walk client through accessing their cases in the Community
  16. Submit a CLS
  17. Call on Appointments or Abstract
  18. Client is eating
  19. Integration/PNR troubleshooting
  20. Escalate a case
  21. Help with Flex event
  22. "Which browser are you using?"
  23. Client curses
  24. Client asks, "Where are you located?"