Submit acontent/articlerequestHelp with newreports/portalsClientcursesBuild acustomreport fora clientSubmita CLSClient asks,"Where areyoulocated?"Call lastsover 90minutesOnArrival/onsitetroubleshootingEmaildeliveryissuesCall onAppointmentsor AbstractWalk clientthroughaccessing theircases in theCommunityClient puts youonmute/hold/hangsup on youClientiseatingClient figuresout theirissue beforeyou couldhelpHelp withFlexeventMore thanone clienton the call"Whichbrowserare youusing?"Transfera callEscalatea caseRegistrantcallGet yourclient inthe queueIntegration/PNRtroubleshootingClienthas anaccentAnimal orbaby in thebackgroundSubmit acontent/articlerequestHelp with newreports/portalsClientcursesBuild acustomreport fora clientSubmita CLSClient asks,"Where areyoulocated?"Call lastsover 90minutesOnArrival/onsitetroubleshootingEmaildeliveryissuesCall onAppointmentsor AbstractWalk clientthroughaccessing theircases in theCommunityClient puts youonmute/hold/hangsup on youClientiseatingClient figuresout theirissue beforeyou couldhelpHelp withFlexeventMore thanone clienton the call"Whichbrowserare youusing?"Transfera callEscalatea caseRegistrantcallGet yourclient inthe queueIntegration/PNRtroubleshootingClienthas anaccentAnimal orbaby in thebackground

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a content/article request
  2. Help with new reports/portals
  3. Client curses
  4. Build a custom report for a client
  5. Submit a CLS
  6. Client asks, "Where are you located?"
  7. Call lasts over 90 minutes
  8. OnArrival/onsite troubleshooting
  9. Email delivery issues
  10. Call on Appointments or Abstract
  11. Walk client through accessing their cases in the Community
  12. Client puts you on mute/hold/hangs up on you
  13. Client is eating
  14. Client figures out their issue before you could help
  15. Help with Flex event
  16. More than one client on the call
  17. "Which browser are you using?"
  18. Transfer a call
  19. Escalate a case
  20. Registrant call
  21. Get your client in the queue
  22. Integration/PNR troubleshooting
  23. Client has an accent
  24. Animal or baby in the background