Client puts youonmute/hold/hangsup on youAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingClientcursesCall onAppointmentsor AbstractMore thanone clienton the callHelp withFlexeventClient asks,"Where areyoulocated?"Transfera callEscalatea caseCall lastsover 90minutesIntegration/PNRtroubleshootingClientiseating"Whichbrowserare youusing?"RegistrantcallWalk clientthroughaccessing theircases in theCommunityEmaildeliveryissuesClient figuresout theirissue beforeyou couldhelpSubmit acontent/articlerequestGet yourclient inthe queueClienthas anaccentSubmita CLSHelp with newreports/portalsBuild acustomreport fora clientClient puts youonmute/hold/hangsup on youAnimal orbaby in thebackgroundOnArrival/onsitetroubleshootingClientcursesCall onAppointmentsor AbstractMore thanone clienton the callHelp withFlexeventClient asks,"Where areyoulocated?"Transfera callEscalatea caseCall lastsover 90minutesIntegration/PNRtroubleshootingClientiseating"Whichbrowserare youusing?"RegistrantcallWalk clientthroughaccessing theircases in theCommunityEmaildeliveryissuesClient figuresout theirissue beforeyou couldhelpSubmit acontent/articlerequestGet yourclient inthe queueClienthas anaccentSubmita CLSHelp with newreports/portalsBuild acustomreport fora client

10/2 Queue Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client puts you on mute/hold/hangs up on you
  2. Animal or baby in the background
  3. OnArrival/onsite troubleshooting
  4. Client curses
  5. Call on Appointments or Abstract
  6. More than one client on the call
  7. Help with Flex event
  8. Client asks, "Where are you located?"
  9. Transfer a call
  10. Escalate a case
  11. Call lasts over 90 minutes
  12. Integration/PNR troubleshooting
  13. Client is eating
  14. "Which browser are you using?"
  15. Registrant call
  16. Walk client through accessing their cases in the Community
  17. Email delivery issues
  18. Client figures out their issue before you could help
  19. Submit a content/article request
  20. Get your client in the queue
  21. Client has an accent
  22. Submit a CLS
  23. Help with new reports/portals
  24. Build a custom report for a client