(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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More than one client on the call
Help with Flex event
Client is eating
Client curses
Transfer a call
Submit a content/article request
Escalate a case
Walk client through accessing their cases in the Community
OnArrival/onsite troubleshooting
Submit a CLS
Help with new reports/portals
Client figures out their issue before you could help