MerchantVerificationChangeCycleCodeDateAddAuthUserAssista Co-WorkerSet upadd / subpointsworkcaseSet up aworkcaseTake ADAPunder$100Transferto theIVRSaveanAccountTake aDAPSaveanaccountTransferto BSIIISet upFutureFalconSuspendChangedAddressper ChrequestTransfertoLifelockWoreCabela'sBrandClothingSet upFutureFalconSuspendTake aDAP over$200TransfertoSRBS ITransferto FA IIIInformedCh aboutSMSTextingTransfertoLifelockSentstatementto Ch inmercuryPlaced aHold ontheAccountMerchantVerificationChangeCycleCodeDateAddAuthUserAssista Co-WorkerSet upadd / subpointsworkcaseSet up aworkcaseTake ADAPunder$100Transferto theIVRSaveanAccountTake aDAPSaveanaccountTransferto BSIIISet upFutureFalconSuspendChangedAddressper ChrequestTransfertoLifelockWoreCabela'sBrandClothingSet upFutureFalconSuspendTake aDAP over$200TransfertoSRBS ITransferto FA IIIInformedCh aboutSMSTextingTransfertoLifelockSentstatementto Ch inmercuryPlaced aHold ontheAccount

Customer Care BS II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant Verification
  2. Change Cycle Code Date
  3. Add Auth User
  4. Assist a Co-Worker
  5. Set up add / sub points workcase
  6. Set up a workcase
  7. Take A DAP under $100
  8. Transfer to the IVR
  9. Save an Account
  10. Take a DAP
  11. Save an account
  12. Transfer to BSIII
  13. Set up Future Falcon Suspend
  14. Changed Address per Ch request
  15. Transfer to Lifelock
  16. Wore Cabela's Brand Clothing
  17. Set up Future Falcon Suspend
  18. Take a DAP over $200
  19. Transfer to SRBS I
  20. Transfer to FA III
  21. Informed Ch about SMS Texting
  22. Transfer to Lifelock
  23. Sent statement to Ch in mercury
  24. Placed a Hold on the Account