MerchantVerificationTransferto theIVRSet upFutureFalconSuspendPlaced aHold ontheAccountChangeCycleCodeDateAssista Co-WorkerSaveanaccountTransferto BSIIISet upFutureFalconSuspendTransferto FA IIIInformedCh aboutSMSTextingTake aDAP over$200Take aDAPSet up aworkcaseTransfertoLifelockSet upadd / subpointsworkcaseWoreCabela'sBrandClothingTake ADAPunder$100SaveanAccountAddAuthUserTransfertoLifelockSentstatementto Ch inmercuryChangedAddressper ChrequestTransfertoSRBS IMerchantVerificationTransferto theIVRSet upFutureFalconSuspendPlaced aHold ontheAccountChangeCycleCodeDateAssista Co-WorkerSaveanaccountTransferto BSIIISet upFutureFalconSuspendTransferto FA IIIInformedCh aboutSMSTextingTake aDAP over$200Take aDAPSet up aworkcaseTransfertoLifelockSet upadd / subpointsworkcaseWoreCabela'sBrandClothingTake ADAPunder$100SaveanAccountAddAuthUserTransfertoLifelockSentstatementto Ch inmercuryChangedAddressper ChrequestTransfertoSRBS I

Customer Care BS II - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant Verification
  2. Transfer to the IVR
  3. Set up Future Falcon Suspend
  4. Placed a Hold on the Account
  5. Change Cycle Code Date
  6. Assist a Co-Worker
  7. Save an account
  8. Transfer to BSIII
  9. Set up Future Falcon Suspend
  10. Transfer to FA III
  11. Informed Ch about SMS Texting
  12. Take a DAP over $200
  13. Take a DAP
  14. Set up a workcase
  15. Transfer to Lifelock
  16. Set up add / sub points workcase
  17. Wore Cabela's Brand Clothing
  18. Take A DAP under $100
  19. Save an Account
  20. Add Auth User
  21. Transfer to Lifelock
  22. Sent statement to Ch in mercury
  23. Changed Address per Ch request
  24. Transfer to SRBS I