Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller said they were 'shut off'
2. Citizen request a 30dy extension
3. Remove Return check fee
4. Explain WQMF
5. Customer request a ledger
6. Use 'Thank you for calling'
7. Set up an installment plan
8. Update phone number on account
9. Verify ACH last 4 digits of bank account
10. Used language line
11. Explained how to set up webconnect
12. Give Due Date
13. Reset callers password
14. Set up ACH
15. Update email on account
16. Took 2nd Break
17. Remove late fee
18. Enable their account
19. Give LexCall number
20. Took 1st Break
21. Gave account number
22. Citizen request 14dy extension
23. Use 'Have a good day'
24. Customer request copy of bill