Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Update phone number on account
2. Set up an installment plan
3. Citizen request a 30dy extension
4. Reset callers password
5. Used language line
6. Give Due Date
7. Update email on account
8. Took 2nd Break
9. Took 1st Break
10. Remove Return check fee
11. Use 'Have a good day'
12. Remove late fee
13. Gave account number
14. Enable their account
15. Caller said they were 'shut off'
16. Give LexCall number
17. Customer request a ledger
18. Use 'Thank you for calling'
19. Citizen request 14dy extension
20. Explained how to set up webconnect
21. Customer request copy of bill
22. Verify ACH last 4 digits of bank account
23. Explain WQMF
24. Set up ACH