Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Citizen request a 30dy extension
2. Use 'Have a good day'
3. Took 2nd Break
4. Explained how to set up webconnect
5. Update phone number on account
6. Customer request a ledger
7. Took 1st Break
8. Set up an installment plan
9. Explain WQMF
10. Verify ACH last 4 digits of bank account
11. Used language line
12. Give Due Date
13. Use 'Thank you for calling'
14. Remove late fee
15. Set up ACH
16. Enable their account
17. Citizen request 14dy extension
18. Gave account number
19. Caller said they were 'shut off'
20. Remove Return check fee
21. Update email on account
22. Customer request copy of bill
23. Give LexCall number
24. Reset callers password