Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Update email on account
2. Citizen request 14dy extension
3. Use 'Have a good day'
4. Took 2nd Break
5. Took 1st Break
6. Enable their account
7. Update phone number on account
8. Customer request copy of bill
9. Set up an installment plan
10. Citizen request a 30dy extension
11. Remove Return check fee
12. Verify ACH last 4 digits of bank account
13. Gave account number
14. Customer request a ledger
15. Use 'Thank you for calling'
16. Used language line
17. Remove late fee
18. Explain WQMF
19. Give LexCall number
20. Explained how to set up webconnect
21. Reset callers password
22. Set up ACH
23. Give Due Date
24. Caller said they were 'shut off'