Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Took 2nd Break
2. Remove late fee
3. Enable their account
4. Give LexCall number
5. Give Due Date
6. Reset callers password
7. Explain WQMF
8. Explained how to set up webconnect
9. Set up ACH
10. Citizen request 14dy extension
11. Took 1st Break
12. Customer request copy of bill
13. Gave account number
14. Used language line
15. Verify ACH last 4 digits of bank account
16. Use 'Have a good day'
17. Use 'Thank you for calling'
18. Set up an installment plan
19. Remove Return check fee
20. Update email on account
21. Citizen request a 30dy extension
22. Update phone number on account
23. Customer request a ledger
24. Caller said they were 'shut off'