Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Remove late fee
2. Remove Return check fee
3. Customer request a ledger
4. Citizen request 14dy extension
5. Gave account number
6. Used language line
7. Explained how to set up webconnect
8. Use 'Thank you for calling'
9. Use 'Have a good day'
10. Give Due Date
11. Update phone number on account
12. Caller said they were 'shut off'
13. Verify ACH last 4 digits of bank account
14. Set up an installment plan
15. Enable their account
16. Update email on account
17. Took 1st Break
18. Customer request copy of bill
19. Reset callers password
20. Citizen request a 30dy extension
21. Set up ACH
22. Give LexCall number
23. Took 2nd Break
24. Explain WQMF