Removelate feeVerify ACHlast 4 digitsof bankaccountRemoveReturncheck feeUpdatephonenumber onaccountUpdateemail onaccountResetcallerspasswordCitizenrequest14dyextensionUsedlanguagelineCustomerrequest aledgerGiveDueDateCustomerrequestcopy ofbillCitizenrequest a30dyextensionSet up aninstallmentplanExplainedhow to setupwebconnectSet upACHGiveLexCallnumberUse'Thankyou forcalling'Callersaid theywere 'shutoff'Use 'Havea goodday'GaveaccountnumberTook2ndBreakExplainWQMFEnabletheiraccountTook1stBreakRemovelate feeVerify ACHlast 4 digitsof bankaccountRemoveReturncheck feeUpdatephonenumber onaccountUpdateemail onaccountResetcallerspasswordCitizenrequest14dyextensionUsedlanguagelineCustomerrequest aledgerGiveDueDateCustomerrequestcopy ofbillCitizenrequest a30dyextensionSet up aninstallmentplanExplainedhow to setupwebconnectSet upACHGiveLexCallnumberUse'Thankyou forcalling'Callersaid theywere 'shutoff'Use 'Havea goodday'GaveaccountnumberTook2ndBreakExplainWQMFEnabletheiraccountTook1stBreak

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remove late fee
  2. Verify ACH last 4 digits of bank account
  3. Remove Return check fee
  4. Update phone number on account
  5. Update email on account
  6. Reset callers password
  7. Citizen request 14dy extension
  8. Used language line
  9. Customer request a ledger
  10. Give Due Date
  11. Customer request copy of bill
  12. Citizen request a 30dy extension
  13. Set up an installment plan
  14. Explained how to set up webconnect
  15. Set up ACH
  16. Give LexCall number
  17. Use 'Thank you for calling'
  18. Caller said they were 'shut off'
  19. Use 'Have a good day'
  20. Gave account number
  21. Took 2nd Break
  22. Explain WQMF
  23. Enable their account
  24. Took 1st Break