Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Citizen request a 30dy extension
2. Used language line
3. Reset callers password
4. Give LexCall number
5. Remove late fee
6. Explained how to set up webconnect
7. Gave account number
8. Update email on account
9. Remove Return check fee
10. Took 1st Break
11. Enable their account
12. Customer request a ledger
13. Explain WQMF
14. Customer request copy of bill
15. Update phone number on account
16. Use 'Have a good day'
17. Give Due Date
18. Caller said they were 'shut off'
19. Citizen request 14dy extension
20. Set up ACH
21. Set up an installment plan
22. Took 2nd Break
23. Verify ACH last 4 digits of bank account
24. Use 'Thank you for calling'