Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Verify ACH last 4 digits of bank account
2. Reset callers password
3. Give Due Date
4. Customer request copy of bill
5. Set up an installment plan
6. Took 1st Break
7. Remove Return check fee
8. Enable their account
9. Gave account number
10. Explain WQMF
11. Update email on account
12. Set up ACH
13. Remove late fee
14. Explained how to set up webconnect
15. Customer request a ledger
16. Use 'Thank you for calling'
17. Used language line
18. Citizen request a 30dy extension
19. Use 'Have a good day'
20. Citizen request 14dy extension
21. Update phone number on account
22. Caller said they were 'shut off'
23. Give LexCall number
24. Took 2nd Break