Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Explained how to set up webconnect
2. Update email on account
3. Set up ACH
4. Give LexCall number
5. Used language line
6. Remove Return check fee
7. Gave account number
8. Give Due Date
9. Customer request copy of bill
10. Took 1st Break
11. Use 'Thank you for calling'
12. Verify ACH last 4 digits of bank account
13. Customer request a ledger
14. Citizen request 14dy extension
15. Set up an installment plan
16. Enable their account
17. Citizen request a 30dy extension
18. Remove late fee
19. Reset callers password
20. Caller said they were 'shut off'
21. Took 2nd Break
22. Explain WQMF
23. Update phone number on account
24. Use 'Have a good day'