Verify ACHlast 4 digitsof bankaccountResetcallerspasswordGiveDueDateCustomerrequestcopy ofbillSet up aninstallmentplanTook1stBreakRemoveReturncheck feeEnabletheiraccountGaveaccountnumberExplainWQMFUpdateemail onaccountSet upACHRemovelate feeExplainedhow to setupwebconnectCustomerrequest aledgerUse'Thankyou forcalling'UsedlanguagelineCitizenrequest a30dyextensionUse 'Havea goodday'Citizenrequest14dyextensionUpdatephonenumber onaccountCallersaid theywere 'shutoff'GiveLexCallnumberTook2ndBreakVerify ACHlast 4 digitsof bankaccountResetcallerspasswordGiveDueDateCustomerrequestcopy ofbillSet up aninstallmentplanTook1stBreakRemoveReturncheck feeEnabletheiraccountGaveaccountnumberExplainWQMFUpdateemail onaccountSet upACHRemovelate feeExplainedhow to setupwebconnectCustomerrequest aledgerUse'Thankyou forcalling'UsedlanguagelineCitizenrequest a30dyextensionUse 'Havea goodday'Citizenrequest14dyextensionUpdatephonenumber onaccountCallersaid theywere 'shutoff'GiveLexCallnumberTook2ndBreak

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify ACH last 4 digits of bank account
  2. Reset callers password
  3. Give Due Date
  4. Customer request copy of bill
  5. Set up an installment plan
  6. Took 1st Break
  7. Remove Return check fee
  8. Enable their account
  9. Gave account number
  10. Explain WQMF
  11. Update email on account
  12. Set up ACH
  13. Remove late fee
  14. Explained how to set up webconnect
  15. Customer request a ledger
  16. Use 'Thank you for calling'
  17. Used language line
  18. Citizen request a 30dy extension
  19. Use 'Have a good day'
  20. Citizen request 14dy extension
  21. Update phone number on account
  22. Caller said they were 'shut off'
  23. Give LexCall number
  24. Took 2nd Break