Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer request copy of bill
2. Explained how to set up webconnect
3. Verify ACH last 4 digits of bank account
4. Took 1st Break
5. Set up ACH
6. Give Due Date
7. Update email on account
8. Use 'Thank you for calling'
9. Set up an installment plan
10. Update phone number on account
11. Took 2nd Break
12. Citizen request 14dy extension
13. Remove Return check fee
14. Gave account number
15. Reset callers password
16. Enable their account
17. Used language line
18. Remove late fee
19. Use 'Have a good day'
20. Caller said they were 'shut off'
21. Citizen request a 30dy extension
22. Give LexCall number
23. Customer request a ledger
24. Explain WQMF