Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Use 'Thank you for calling'
2. Used language line
3. Verify ACH last 4 digits of bank account
4. Update phone number on account
5. Caller said they were 'shut off'
6. Set up an installment plan
7. Explained how to set up webconnect
8. Took 1st Break
9. Reset callers password
10. Give LexCall number
11. Give Due Date
12. Use 'Have a good day'
13. Customer request copy of bill
14. Customer request a ledger
15. Gave account number
16. Enable their account
17. Remove Return check fee
18. Citizen request 14dy extension
19. Took 2nd Break
20. Set up ACH
21. Remove late fee
22. Update email on account
23. Citizen request a 30dy extension
24. Explain WQMF