Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Took 1st Break
2. Remove Return check fee
3. Update email on account
4. Set up an installment plan
5. Customer request copy of bill
6. Use 'Thank you for calling'
7. Reset callers password
8. Use 'Have a good day'
9. Customer request a ledger
10. Explain WQMF
11. Gave account number
12. Explained how to set up webconnect
13. Verify ACH last 4 digits of bank account
14. Caller said they were 'shut off'
15. Citizen request 14dy extension
16. Took 2nd Break
17. Update phone number on account
18. Give LexCall number
19. Used language line
20. Remove late fee
21. Enable their account
22. Set up ACH
23. Give Due Date
24. Citizen request a 30dy extension