Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Give LexCall number
2. Verify ACH last 4 digits of bank account
3. Update email on account
4. Caller said they were 'shut off'
5. Update phone number on account
6. Took 1st Break
7. Enable their account
8. Reset callers password
9. Set up ACH
10. Explain WQMF
11. Gave account number
12. Used language line
13. Use 'Thank you for calling'
14. Took 2nd Break
15. Remove Return check fee
16. Customer request a ledger
17. Give Due Date
18. Remove late fee
19. Explained how to set up webconnect
20. Customer request copy of bill
21. Citizen request a 30dy extension
22. Citizen request 14dy extension
23. Use 'Have a good day'
24. Set up an installment plan