Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Update phone number on account
2. Took 1st Break
3. Use 'Have a good day'
4. Use 'Thank you for calling'
5. Gave account number
6. Set up an installment plan
7. Explained how to set up webconnect
8. Give LexCall number
9. Verify ACH last 4 digits of bank account
10. Enable their account
11. Customer request copy of bill
12. Remove Return check fee
13. Update email on account
14. Used language line
15. Reset callers password
16. Remove late fee
17. Citizen request a 30dy extension
18. Set up ACH
19. Caller said they were 'shut off'
20. Give Due Date
21. Took 2nd Break
22. Citizen request 14dy extension
23. Explain WQMF
24. Customer request a ledger