Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Remove late fee
2. Give Due Date
3. Gave account number
4. Citizen request 14dy extension
5. Enable their account
6. Caller said they were 'shut off'
7. Use 'Have a good day'
8. Use 'Thank you for calling'
9. Took 2nd Break
10. Update phone number on account
11. Customer request a ledger
12. Verify ACH last 4 digits of bank account
13. Remove Return check fee
14. Used language line
15. Explain WQMF
16. Update email on account
17. Customer request copy of bill
18. Citizen request a 30dy extension
19. Give LexCall number
20. Explained how to set up webconnect
21. Reset callers password
22. Set up an installment plan
23. Set up ACH
24. Took 1st Break