Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Set up ACH
2. Used language line
3. Took 2nd Break
4. Use 'Have a good day'
5. Verify ACH last 4 digits of bank account
6. Use 'Thank you for calling'
7. Took 1st Break
8. Customer request copy of bill
9. Explain WQMF
10. Update phone number on account
11. Remove Return check fee
12. Enable their account
13. Gave account number
14. Citizen request 14dy extension
15. Update email on account
16. Customer request a ledger
17. Reset callers password
18. Give Due Date
19. Caller said they were 'shut off'
20. Give LexCall number
21. Explained how to set up webconnect
22. Set up an installment plan
23. Citizen request a 30dy extension
24. Remove late fee