Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Moved from California to Idaho (has medi cal)
2. Bad connection but can still hear patient
3. Patient doesn't know their schedule
4. Can hear pets in background
5. Patient cancelling due to sick kid
6. Overly cheery patient
7. Don't know if they have insurance
8. Has to come in today
9. Patient ordering food or drink
10. Long history of cancelling appts
11. Patient yelling at another person
12. I don't think I called the right place, Hawaii?
13. " I need some token number or something"
14. You ask location, pt states your clinic
15. Patient telling you they are driving
16. Interpreter call longer than 15 mins.
17. Teen w/ friends more than one appt.
18. Positive labs, not called yet.
19. Mom calling wanting to cancel child's appt.
20. Dying smoke alarm noise
21. Descriptive gross details
22. Doesn't want to use insurance
23. I thought you were free!
24. Rx script not at pharmacy