Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You ask location, pt states your clinic
2. Interpreter call longer than 15 mins.
3. Patient telling you they are driving
4. Don't know if they have insurance
5. I don't think I called the right place, Hawaii?
6. Bad connection but can still hear patient
7. Moved from California to Idaho (has medi cal)
8. Teen w/ friends more than one appt.
9. Can hear pets in background
10. " I need some token number or something"
11. Patient ordering food or drink
12. Has to come in today
13. Patient doesn't know their schedule
14. I thought you were free!
15. Patient yelling at another person
16. Doesn't want to use insurance
17. Overly cheery patient
18. Positive labs, not called yet.
19. Dying smoke alarm noise
20. Long history of cancelling appts
21. Descriptive gross details
22. Patient cancelling due to sick kid
23. Rx script not at pharmacy
24. Mom calling wanting to cancel child's appt.