Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient ordering food or drink
2. Mom calling wanting to cancel child's appt.
3. Patient doesn't know their schedule
4. " I need some token number or something"
5. Can hear pets in background
6. Don't know if they have insurance
7. Dying smoke alarm noise
8. Overly cheery patient
9. I don't think I called the right place, Hawaii?
10. Patient cancelling due to sick kid
11. Positive labs, not called yet.
12. Has to come in today
13. Teen w/ friends more than one appt.
14. Descriptive gross details
15. Moved from California to Idaho (has medi cal)
16. Rx script not at pharmacy
17. Patient yelling at another person
18. I thought you were free!
19. Doesn't want to use insurance
20. Interpreter call longer than 15 mins.
21. Bad connection but can still hear patient
22. Long history of cancelling appts
23. You ask location, pt states your clinic
24. Patient telling you they are driving