Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient doesn't know their schedule
2. Interpreter call longer than 15 mins.
3. Patient cancelling due to sick kid
4. Don't know if they have insurance
5. Patient telling you they are driving
6. Teen w/ friends more than one appt.
7. Moved from California to Idaho (has medi cal)
8. Dying smoke alarm noise
9. You ask location, pt states your clinic
10. Mom calling wanting to cancel child's appt.
11. Can hear pets in background
12. Positive labs, not called yet.
13. Patient yelling at another person
14. Descriptive gross details
15. Patient ordering food or drink
16. Doesn't want to use insurance
17. " I need some token number or something"
18. Bad connection but can still hear patient
19. Has to come in today
20. Long history of cancelling appts
21. I don't think I called the right place, Hawaii?
22. Rx script not at pharmacy
23. Overly cheery patient
24. I thought you were free!