Patienttelling youthey aredrivingI thoughtyou werefree!Can hearpets inbackgroundPatientdoesn'tknow theirscheduleMom callingwanting tocancelchild's appt.Don'tknow ifthey haveinsuranceI don't thinkI called theright place,Hawaii?DyingsmokealarmnoiseBadconnectionbut can stillhear patientPatientcancellingdue tosick kidPatientyelling atanotherpersonInterpretercall longerthan 15mins." I needsome tokennumber orsomething"DescriptivegrossdetailsRxscript notatpharmacyPositivelabs, notcalled yet.Has tocome intodayDoesn'twant touseinsuranceYou asklocation,pt statesyour clinicLonghistory ofcancellingapptsOverlycheerypatientTeen w/friendsmore thanone appt.Patientorderingfood ordrinkMoved fromCalifornia toIdaho (hasmedi cal)Patienttelling youthey aredrivingI thoughtyou werefree!Can hearpets inbackgroundPatientdoesn'tknow theirscheduleMom callingwanting tocancelchild's appt.Don'tknow ifthey haveinsuranceI don't thinkI called theright place,Hawaii?DyingsmokealarmnoiseBadconnectionbut can stillhear patientPatientcancellingdue tosick kidPatientyelling atanotherpersonInterpretercall longerthan 15mins." I needsome tokennumber orsomething"DescriptivegrossdetailsRxscript notatpharmacyPositivelabs, notcalled yet.Has tocome intodayDoesn'twant touseinsuranceYou asklocation,pt statesyour clinicLonghistory ofcancellingapptsOverlycheerypatientTeen w/friendsmore thanone appt.Patientorderingfood ordrinkMoved fromCalifornia toIdaho (hasmedi cal)

Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient telling you they are driving
  2. I thought you were free!
  3. Can hear pets in background
  4. Patient doesn't know their schedule
  5. Mom calling wanting to cancel child's appt.
  6. Don't know if they have insurance
  7. I don't think I called the right place, Hawaii?
  8. Dying smoke alarm noise
  9. Bad connection but can still hear patient
  10. Patient cancelling due to sick kid
  11. Patient yelling at another person
  12. Interpreter call longer than 15 mins.
  13. " I need some token number or something"
  14. Descriptive gross details
  15. Rx script not at pharmacy
  16. Positive labs, not called yet.
  17. Has to come in today
  18. Doesn't want to use insurance
  19. You ask location, pt states your clinic
  20. Long history of cancelling appts
  21. Overly cheery patient
  22. Teen w/ friends more than one appt.
  23. Patient ordering food or drink
  24. Moved from California to Idaho (has medi cal)