Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Can hear pets in background
2. Descriptive gross details
3. Don't know if they have insurance
4. Has to come in today
5. I thought you were free!
6. Doesn't want to use insurance
7. Dying smoke alarm noise
8. Long history of cancelling appts
9. Rx script not at pharmacy
10. Bad connection but can still hear patient
11. Patient ordering food or drink
12. Patient doesn't know their schedule
13. Patient cancelling due to sick kid
14. " I need some token number or something"
15. Patient yelling at another person
16. Mom calling wanting to cancel child's appt.
17. Teen w/ friends more than one appt.
18. I don't think I called the right place, Hawaii?
19. Overly cheery patient
20. Patient telling you they are driving
21. Interpreter call longer than 15 mins.
22. Positive labs, not called yet.
23. You ask location, pt states your clinic
24. Moved from California to Idaho (has medi cal)