Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. " I need some token number or something"
2. Dying smoke alarm noise
3. Moved from California to Idaho (has medi cal)
4. Descriptive gross details
5. You ask location, pt states your clinic
6. Don't know if they have insurance
7. Long history of cancelling appts
8. Teen w/ friends more than one appt.
9. Doesn't want to use insurance
10. Positive labs, not called yet.
11. Patient telling you they are driving
12. Rx script not at pharmacy
13. Patient doesn't know their schedule
14. Can hear pets in background
15. Patient cancelling due to sick kid
16. Interpreter call longer than 15 mins.
17. Patient ordering food or drink
18. Overly cheery patient
19. Mom calling wanting to cancel child's appt.
20. I don't think I called the right place, Hawaii?
21. Bad connection but can still hear patient
22. Has to come in today
23. I thought you were free!
24. Patient yelling at another person