Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient telling you they are driving
2. Doesn't want to use insurance
3. I thought you were free!
4. Positive labs, not called yet.
5. Mom calling wanting to cancel child's appt.
6. " I need some token number or something"
7. Patient cancelling due to sick kid
8. Long history of cancelling appts
9. Can hear pets in background
10. Interpreter call longer than 15 mins.
11. Overly cheery patient
12. I don't think I called the right place, Hawaii?
13. Teen w/ friends more than one appt.
14. Moved from California to Idaho (has medi cal)
15. Patient yelling at another person
16. Bad connection but can still hear patient
17. You ask location, pt states your clinic
18. Has to come in today
19. Rx script not at pharmacy
20. Descriptive gross details
21. Patient ordering food or drink
22. Patient doesn't know their schedule
23. Dying smoke alarm noise
24. Don't know if they have insurance