Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Mom calling wanting to cancel child's appt.
2. Rx script not at pharmacy
3. Bad connection but can still hear patient
4. Patient ordering food or drink
5. Positive labs, not called yet.
6. Teen w/ friends more than one appt.
7. I don't think I called the right place, Hawaii?
8. Can hear pets in background
9. Dying smoke alarm noise
10. Descriptive gross details
11. Patient telling you they are driving
12. Don't know if they have insurance
13. " I need some token number or something"
14. Patient cancelling due to sick kid
15. Doesn't want to use insurance
16. Long history of cancelling appts
17. You ask location, pt states your clinic
18. Interpreter call longer than 15 mins.
19. Moved from California to Idaho (has medi cal)
20. Patient doesn't know their schedule
21. Patient yelling at another person
22. Has to come in today
23. I thought you were free!
24. Overly cheery patient