Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Has to come in today
2. Long history of cancelling appts
3. You ask location, pt states your clinic
4. Patient cancelling due to sick kid
5. Patient yelling at another person
6. Moved from California to Idaho (has medi cal)
7. Patient doesn't know their schedule
8. Don't know if they have insurance
9. Rx script not at pharmacy
10. Bad connection but can still hear patient
11. Positive labs, not called yet.
12. Mom calling wanting to cancel child's appt.
13. Dying smoke alarm noise
14. Patient ordering food or drink
15. I thought you were free!
16. Teen w/ friends more than one appt.
17. Interpreter call longer than 15 mins.
18. Overly cheery patient
19. I don't think I called the right place, Hawaii?
20. Can hear pets in background
21. Descriptive gross details
22. " I need some token number or something"
23. Patient telling you they are driving
24. Doesn't want to use insurance