Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Patient telling you they are driving
2. Interpreter call longer than 15 mins.
3. Long history of cancelling appts
4. Overly cheery patient
5. Rx script not at pharmacy
6. Teen w/ friends more than one appt.
7. Positive labs, not called yet.
8. Patient doesn't know their schedule
9. " I need some token number or something"
10. Patient cancelling due to sick kid
11. Mom calling wanting to cancel child's appt.
12. I thought you were free!
13. I don't think I called the right place, Hawaii?
14. Descriptive gross details
15. Patient yelling at another person
16. Can hear pets in background
17. Don't know if they have insurance
18. Patient ordering food or drink
19. You ask location, pt states your clinic
20. Doesn't want to use insurance
21. Moved from California to Idaho (has medi cal)
22. Has to come in today
23. Dying smoke alarm noise
24. Bad connection but can still hear patient