Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Doesn't want to use insurance
2. Long history of cancelling appts
3. Patient ordering food or drink
4. I don't think I called the right place, Hawaii?
5. Don't know if they have insurance
6. Patient doesn't know their schedule
7. Teen w/ friends more than one appt.
8. Can hear pets in background
9. Interpreter call longer than 15 mins.
10. Mom calling wanting to cancel child's appt.
11. " I need some token number or something"
12. Overly cheery patient
13. You ask location, pt states your clinic
14. Rx script not at pharmacy
15. Dying smoke alarm noise
16. Bad connection but can still hear patient
17. Has to come in today
18. Moved from California to Idaho (has medi cal)
19. Patient cancelling due to sick kid
20. Positive labs, not called yet.
21. Patient telling you they are driving
22. Patient yelling at another person
23. Descriptive gross details
24. I thought you were free!