Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Mom calling wanting to cancel child's appt.
2. Can hear pets in background
3. Patient doesn't know their schedule
4. Patient ordering food or drink
5. Don't know if they have insurance
6. Positive labs, not called yet.
7. " I need some token number or something"
8. I thought you were free!
9. Dying smoke alarm noise
10. Interpreter call longer than 15 mins.
11. Rx script not at pharmacy
12. Doesn't want to use insurance
13. Long history of cancelling appts
14. I don't think I called the right place, Hawaii?
15. You ask location, pt states your clinic
16. Bad connection but can still hear patient
17. Patient cancelling due to sick kid
18. Teen w/ friends more than one appt.
19. Moved from California to Idaho (has medi cal)
20. Descriptive gross details
21. Has to come in today
22. Patient telling you they are driving
23. Patient yelling at another person
24. Overly cheery patient