Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Has to come in today
2. Interpreter call longer than 15 mins.
3. Patient telling you they are driving
4. You ask location, pt states your clinic
5. Overly cheery patient
6. Patient cancelling due to sick kid
7. Mom calling wanting to cancel child's appt.
8. Patient ordering food or drink
9. Patient yelling at another person
10. Teen w/ friends more than one appt.
11. Positive labs, not called yet.
12. Dying smoke alarm noise
13. Moved from California to Idaho (has medi cal)
14. Long history of cancelling appts
15. " I need some token number or something"
16. I thought you were free!
17. Rx script not at pharmacy
18. Don't know if they have insurance
19. I don't think I called the right place, Hawaii?
20. Descriptive gross details
21. Doesn't want to use insurance
22. Bad connection but can still hear patient
23. Patient doesn't know their schedule
24. Can hear pets in background