Customer Service Week 2017 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Has to come in today
2. I don't think I called the right place, Hawaii?
3. Patient cancelling due to sick kid
4. Rx script not at pharmacy
5. Doesn't want to use insurance
6. Dying smoke alarm noise
7. Patient ordering food or drink
8. Can hear pets in background
9. Bad connection but can still hear patient
10. Patient telling you they are driving
11. " I need some token number or something"
12. Moved from California to Idaho (has medi cal)
13. Patient yelling at another person
14. Mom calling wanting to cancel child's appt.
15. Patient doesn't know their schedule
16. Long history of cancelling appts
17. I thought you were free!
18. Positive labs, not called yet.
19. Teen w/ friends more than one appt.
20. Descriptive gross details
21. Don't know if they have insurance
22. Overly cheery patient
23. You ask location, pt states your clinic
24. Interpreter call longer than 15 mins.