Write UpAnEscalationRead anIndustryRelatedArticleCreate orUpdate anarticleWork withAnotherTeamWork withaStrategicCustomerTellAJoke toEveryoneWork WithaVendorReviewReportsinZendeskMentorAnotherAnalystWork InSigmaTrackUse TestingEnvironmentLearnSomethingNewWork APhoneResponseQCATicketSchedulingRelatedQuestion(MDS/ClinAssem/Order)SetupRelatedQuestionUseTeamsReport orActivityTicketGet APositiveSatScorePermissionSecurityAdministrationQuestionMentorAnotherAnalystGet aCustomer'sEmailClose aTicketWith FirstContactUserSetupWrite UpAnEscalationRead anIndustryRelatedArticleCreate orUpdate anarticleWork withAnotherTeamWork withaStrategicCustomerTellAJoke toEveryoneWork WithaVendorReviewReportsinZendeskMentorAnotherAnalystWork InSigmaTrackUse TestingEnvironmentLearnSomethingNewWork APhoneResponseQCATicketSchedulingRelatedQuestion(MDS/ClinAssem/Order)SetupRelatedQuestionUseTeamsReport orActivityTicketGet APositiveSatScorePermissionSecurityAdministrationQuestionMentorAnotherAnalystGet aCustomer'sEmailClose aTicketWith FirstContactUserSetup

SUPPORT BINGO - L2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Write Up An Escalation
  2. Read an Industry Related Article
  3. Create or Update an article
  4. Work with Another Team
  5. Work with a Strategic Customer
  6. Tell A Joke to Everyone
  7. Work With a Vendor
  8. Review Reports in Zendesk
  9. Mentor Another Analyst
  10. Work In SigmaTrack
  11. Use Testing Environment
  12. Learn Something New
  13. Work A Phone Response
  14. QC A Ticket
  15. Scheduling Related Question (MDS/ClinAssem/Order)
  16. Setup Related Question
  17. Use Teams
  18. Report or Activity Ticket
  19. Get A Positive Sat Score
  20. Permission Security Administration Question
  21. Mentor Another Analyst
  22. Get a Customer's Email
  23. Close a Ticket With First Contact
  24. User Setup