(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Customer is local to DMV
Customer isn't even at their computer
Call on abstract, appointments or new reporting
Ask what browser they are using
Talk to the same customer twice
Customer sneezes on the call
Call goes over 90 minutes
Issue is not a Cvent issue
Have to give customer their AM or CSC contact info
Hear an animal or child in the background
Escalate to App Support
Submit a CLS
Customer has an accent
Customer gives you unrelated/personal information about their life
Customer says a curse word on the call
Customer asks to speak with someone specific in the queue
Client puts you on hold with hold music
Customertells you what they're going to be for Halloween
