Customersays acurse wordon the callTransfercallCall goesover 90minutesClient putsyou onhold withhold musicCustomerisn't evenat theircomputerHear ananimal orchild in thebackgroundEscalateto AppSupportHave to givecustomertheir AM orCSC contactinfoSubmita CLSIssue isnot aCventissueCustomeris local toDMVCustomersneezeson the callCustomertellsyou whatthey're goingto be forHalloweenGet yourowncustomer inthe queueTalk to thesamecustomertwiceRegistrantcallCreate anewSalesforcecontactCustomerhas anaccentAsk whatbrowserthey areusingDiscussDiwali onthe callCall onabstract,appointmentsor newreportingMore than 2other CSCsneed to helpon the callCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerasks to speakwith someonespecific in thequeueCustomersays acurse wordon the callTransfercallCall goesover 90minutesClient putsyou onhold withhold musicCustomerisn't evenat theircomputerHear ananimal orchild in thebackgroundEscalateto AppSupportHave to givecustomertheir AM orCSC contactinfoSubmita CLSIssue isnot aCventissueCustomeris local toDMVCustomersneezeson the callCustomertellsyou whatthey're goingto be forHalloweenGet yourowncustomer inthe queueTalk to thesamecustomertwiceRegistrantcallCreate anewSalesforcecontactCustomerhas anaccentAsk whatbrowserthey areusingDiscussDiwali onthe callCall onabstract,appointmentsor newreportingMore than 2other CSCsneed to helpon the callCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerasks to speakwith someonespecific in thequeue

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says a curse word on the call
  2. Transfer call
  3. Call goes over 90 minutes
  4. Client puts you on hold with hold music
  5. Customer isn't even at their computer
  6. Hear an animal or child in the background
  7. Escalate to App Support
  8. Have to give customer their AM or CSC contact info
  9. Submit a CLS
  10. Issue is not a Cvent issue
  11. Customer is local to DMV
  12. Customer sneezes on the call
  13. Customertells you what they're going to be for Halloween
  14. Get your own customer in the queue
  15. Talk to the same customer twice
  16. Registrant call
  17. Create a new Salesforce contact
  18. Customer has an accent
  19. Ask what browser they are using
  20. Discuss Diwali on the call
  21. Call on abstract, appointments or new reporting
  22. More than 2 other CSCs need to help on the call
  23. Customer gives you unrelated/personal information about their life
  24. Customer asks to speak with someone specific in the queue