Hear ananimal orchild in thebackgroundCustomerhas anaccentCustomer givesyouunrelated/personalinformation abouttheir lifeRegistrantcallSubmita CLSTalk to thesamecustomertwiceCustomerasks to speakwith someonespecific in thequeueCustomerisn't evenat theircomputerMore than 2other CSCsneed to helpon the callCustomertellsyou whatthey're goingto be forHalloweenCustomeris local toDMVGet yourowncustomer inthe queueDiscussDiwali onthe callCreate anewSalesforcecontactIssue isnot aCventissueEscalateto AppSupportHave to givecustomertheir AM orCSC contactinfoAsk whatbrowserthey areusingCustomersays acurse wordon the callTransfercallClient putsyou onhold withhold musicCall goesover 90minutesCustomersneezeson the callCall onabstract,appointmentsor newreportingHear ananimal orchild in thebackgroundCustomerhas anaccentCustomer givesyouunrelated/personalinformation abouttheir lifeRegistrantcallSubmita CLSTalk to thesamecustomertwiceCustomerasks to speakwith someonespecific in thequeueCustomerisn't evenat theircomputerMore than 2other CSCsneed to helpon the callCustomertellsyou whatthey're goingto be forHalloweenCustomeris local toDMVGet yourowncustomer inthe queueDiscussDiwali onthe callCreate anewSalesforcecontactIssue isnot aCventissueEscalateto AppSupportHave to givecustomertheir AM orCSC contactinfoAsk whatbrowserthey areusingCustomersays acurse wordon the callTransfercallClient putsyou onhold withhold musicCall goesover 90minutesCustomersneezeson the callCall onabstract,appointmentsor newreporting

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hear an animal or child in the background
  2. Customer has an accent
  3. Customer gives you unrelated/personal information about their life
  4. Registrant call
  5. Submit a CLS
  6. Talk to the same customer twice
  7. Customer asks to speak with someone specific in the queue
  8. Customer isn't even at their computer
  9. More than 2 other CSCs need to help on the call
  10. Customertells you what they're going to be for Halloween
  11. Customer is local to DMV
  12. Get your own customer in the queue
  13. Discuss Diwali on the call
  14. Create a new Salesforce contact
  15. Issue is not a Cvent issue
  16. Escalate to App Support
  17. Have to give customer their AM or CSC contact info
  18. Ask what browser they are using
  19. Customer says a curse word on the call
  20. Transfer call
  21. Client puts you on hold with hold music
  22. Call goes over 90 minutes
  23. Customer sneezes on the call
  24. Call on abstract, appointments or new reporting