Customeris local toDMVDiscussDiwali onthe callHear ananimal orchild in thebackgroundTalk to thesamecustomertwiceCustomersays acurse wordon the callCall goesover 90minutesCustomer givesyouunrelated/personalinformation abouttheir lifeCustomertellsyou whatthey're goingto be forHalloweenIssue isnot aCventissueCustomerhas anaccentMore than 2other CSCsneed to helpon the callCustomerisn't evenat theircomputerSubmita CLSCall onabstract,appointmentsor newreportingCreate anewSalesforcecontactAsk whatbrowserthey areusingCustomersneezeson the callEscalateto AppSupportTransfercallCustomerasks to speakwith someonespecific in thequeueClient putsyou onhold withhold musicRegistrantcallGet yourowncustomer inthe queueHave to givecustomertheir AM orCSC contactinfoCustomeris local toDMVDiscussDiwali onthe callHear ananimal orchild in thebackgroundTalk to thesamecustomertwiceCustomersays acurse wordon the callCall goesover 90minutesCustomer givesyouunrelated/personalinformation abouttheir lifeCustomertellsyou whatthey're goingto be forHalloweenIssue isnot aCventissueCustomerhas anaccentMore than 2other CSCsneed to helpon the callCustomerisn't evenat theircomputerSubmita CLSCall onabstract,appointmentsor newreportingCreate anewSalesforcecontactAsk whatbrowserthey areusingCustomersneezeson the callEscalateto AppSupportTransfercallCustomerasks to speakwith someonespecific in thequeueClient putsyou onhold withhold musicRegistrantcallGet yourowncustomer inthe queueHave to givecustomertheir AM orCSC contactinfo

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer is local to DMV
  2. Discuss Diwali on the call
  3. Hear an animal or child in the background
  4. Talk to the same customer twice
  5. Customer says a curse word on the call
  6. Call goes over 90 minutes
  7. Customer gives you unrelated/personal information about their life
  8. Customertells you what they're going to be for Halloween
  9. Issue is not a Cvent issue
  10. Customer has an accent
  11. More than 2 other CSCs need to help on the call
  12. Customer isn't even at their computer
  13. Submit a CLS
  14. Call on abstract, appointments or new reporting
  15. Create a new Salesforce contact
  16. Ask what browser they are using
  17. Customer sneezes on the call
  18. Escalate to App Support
  19. Transfer call
  20. Customer asks to speak with someone specific in the queue
  21. Client puts you on hold with hold music
  22. Registrant call
  23. Get your own customer in the queue
  24. Have to give customer their AM or CSC contact info