Submita CLSIssue isnot aCventissueCustomersays acurse wordon the callEscalateto AppSupportCustomertellsyou whatthey're goingto be forHalloweenCall goesover 90minutesCustomersneezeson the callCreate anewSalesforcecontactGet yourowncustomer inthe queueAsk whatbrowserthey areusingCustomer givesyouunrelated/personalinformation abouttheir lifeTransfercallCustomerisn't evenat theircomputerRegistrantcallClient putsyou onhold withhold musicHear ananimal orchild in thebackgroundHave to givecustomertheir AM orCSC contactinfoCustomerasks to speakwith someonespecific in thequeueTalk to thesamecustomertwiceCall onabstract,appointmentsor newreportingCustomeris local toDMVDiscussDiwali onthe callCustomerhas anaccentMore than 2other CSCsneed to helpon the callSubmita CLSIssue isnot aCventissueCustomersays acurse wordon the callEscalateto AppSupportCustomertellsyou whatthey're goingto be forHalloweenCall goesover 90minutesCustomersneezeson the callCreate anewSalesforcecontactGet yourowncustomer inthe queueAsk whatbrowserthey areusingCustomer givesyouunrelated/personalinformation abouttheir lifeTransfercallCustomerisn't evenat theircomputerRegistrantcallClient putsyou onhold withhold musicHear ananimal orchild in thebackgroundHave to givecustomertheir AM orCSC contactinfoCustomerasks to speakwith someonespecific in thequeueTalk to thesamecustomertwiceCall onabstract,appointmentsor newreportingCustomeris local toDMVDiscussDiwali onthe callCustomerhas anaccentMore than 2other CSCsneed to helpon the call

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a CLS
  2. Issue is not a Cvent issue
  3. Customer says a curse word on the call
  4. Escalate to App Support
  5. Customertells you what they're going to be for Halloween
  6. Call goes over 90 minutes
  7. Customer sneezes on the call
  8. Create a new Salesforce contact
  9. Get your own customer in the queue
  10. Ask what browser they are using
  11. Customer gives you unrelated/personal information about their life
  12. Transfer call
  13. Customer isn't even at their computer
  14. Registrant call
  15. Client puts you on hold with hold music
  16. Hear an animal or child in the background
  17. Have to give customer their AM or CSC contact info
  18. Customer asks to speak with someone specific in the queue
  19. Talk to the same customer twice
  20. Call on abstract, appointments or new reporting
  21. Customer is local to DMV
  22. Discuss Diwali on the call
  23. Customer has an accent
  24. More than 2 other CSCs need to help on the call