TransfercallSubmita CLSCustomer givesyouunrelated/personalinformation abouttheir lifeCall onabstract,appointmentsor newreportingCustomerhas anaccentIssue isnot aCventissueCustomertellsyou whatthey're goingto be forHalloweenCustomerisn't evenat theircomputerDiscussDiwali onthe callClient putsyou onhold withhold musicTalk to thesamecustomertwiceMore than 2other CSCsneed to helpon the callCall goesover 90minutesCustomeris local toDMVGet yourowncustomer inthe queueCustomerasks to speakwith someonespecific in thequeueCustomersneezeson the callCustomersays acurse wordon the callEscalateto AppSupportCreate anewSalesforcecontactRegistrantcallHave to givecustomertheir AM orCSC contactinfoHear ananimal orchild in thebackgroundAsk whatbrowserthey areusingTransfercallSubmita CLSCustomer givesyouunrelated/personalinformation abouttheir lifeCall onabstract,appointmentsor newreportingCustomerhas anaccentIssue isnot aCventissueCustomertellsyou whatthey're goingto be forHalloweenCustomerisn't evenat theircomputerDiscussDiwali onthe callClient putsyou onhold withhold musicTalk to thesamecustomertwiceMore than 2other CSCsneed to helpon the callCall goesover 90minutesCustomeris local toDMVGet yourowncustomer inthe queueCustomerasks to speakwith someonespecific in thequeueCustomersneezeson the callCustomersays acurse wordon the callEscalateto AppSupportCreate anewSalesforcecontactRegistrantcallHave to givecustomertheir AM orCSC contactinfoHear ananimal orchild in thebackgroundAsk whatbrowserthey areusing

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Transfer call
  2. Submit a CLS
  3. Customer gives you unrelated/personal information about their life
  4. Call on abstract, appointments or new reporting
  5. Customer has an accent
  6. Issue is not a Cvent issue
  7. Customertells you what they're going to be for Halloween
  8. Customer isn't even at their computer
  9. Discuss Diwali on the call
  10. Client puts you on hold with hold music
  11. Talk to the same customer twice
  12. More than 2 other CSCs need to help on the call
  13. Call goes over 90 minutes
  14. Customer is local to DMV
  15. Get your own customer in the queue
  16. Customer asks to speak with someone specific in the queue
  17. Customer sneezes on the call
  18. Customer says a curse word on the call
  19. Escalate to App Support
  20. Create a new Salesforce contact
  21. Registrant call
  22. Have to give customer their AM or CSC contact info
  23. Hear an animal or child in the background
  24. Ask what browser they are using