Call goesover 90minutesHave to givecustomertheir AM orCSC contactinfoCustomerhas anaccentCustomersays acurse wordon the callCustomerasks to speakwith someonespecific in thequeueSubmita CLSCreate anewSalesforcecontactMore than 2other CSCsneed to helpon the callHear ananimal orchild in thebackgroundCustomerisn't evenat theircomputerEscalateto AppSupportRegistrantcallTalk to thesamecustomertwiceCustomersneezeson the callCustomeris local toDMVClient putsyou onhold withhold musicGet yourowncustomer inthe queueIssue isnot aCventissueCustomer givesyouunrelated/personalinformation abouttheir lifeCall onabstract,appointmentsor newreportingAsk whatbrowserthey areusingCustomertellsyou whatthey're goingto be forHalloweenTransfercallDiscussDiwali onthe callCall goesover 90minutesHave to givecustomertheir AM orCSC contactinfoCustomerhas anaccentCustomersays acurse wordon the callCustomerasks to speakwith someonespecific in thequeueSubmita CLSCreate anewSalesforcecontactMore than 2other CSCsneed to helpon the callHear ananimal orchild in thebackgroundCustomerisn't evenat theircomputerEscalateto AppSupportRegistrantcallTalk to thesamecustomertwiceCustomersneezeson the callCustomeris local toDMVClient putsyou onhold withhold musicGet yourowncustomer inthe queueIssue isnot aCventissueCustomer givesyouunrelated/personalinformation abouttheir lifeCall onabstract,appointmentsor newreportingAsk whatbrowserthey areusingCustomertellsyou whatthey're goingto be forHalloweenTransfercallDiscussDiwali onthe call

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call goes over 90 minutes
  2. Have to give customer their AM or CSC contact info
  3. Customer has an accent
  4. Customer says a curse word on the call
  5. Customer asks to speak with someone specific in the queue
  6. Submit a CLS
  7. Create a new Salesforce contact
  8. More than 2 other CSCs need to help on the call
  9. Hear an animal or child in the background
  10. Customer isn't even at their computer
  11. Escalate to App Support
  12. Registrant call
  13. Talk to the same customer twice
  14. Customer sneezes on the call
  15. Customer is local to DMV
  16. Client puts you on hold with hold music
  17. Get your own customer in the queue
  18. Issue is not a Cvent issue
  19. Customer gives you unrelated/personal information about their life
  20. Call on abstract, appointments or new reporting
  21. Ask what browser they are using
  22. Customertells you what they're going to be for Halloween
  23. Transfer call
  24. Discuss Diwali on the call