Call goesover 90minutesSubmita CLSTalk to thesamecustomertwiceCustomersays acurse wordon the callCreate anewSalesforcecontactCustomersneezeson the callRegistrantcallCustomerisn't evenat theircomputerCall onabstract,appointmentsor newreportingHear ananimal orchild in thebackgroundAsk whatbrowserthey areusingDiscussDiwali onthe callHave to givecustomertheir AM orCSC contactinfoCustomerhas anaccentCustomer givesyouunrelated/personalinformation abouttheir lifeCustomertellsyou whatthey're goingto be forHalloweenTransfercallIssue isnot aCventissueMore than 2other CSCsneed to helpon the callCustomeris local toDMVEscalateto AppSupportClient putsyou onhold withhold musicCustomerasks to speakwith someonespecific in thequeueGet yourowncustomer inthe queueCall goesover 90minutesSubmita CLSTalk to thesamecustomertwiceCustomersays acurse wordon the callCreate anewSalesforcecontactCustomersneezeson the callRegistrantcallCustomerisn't evenat theircomputerCall onabstract,appointmentsor newreportingHear ananimal orchild in thebackgroundAsk whatbrowserthey areusingDiscussDiwali onthe callHave to givecustomertheir AM orCSC contactinfoCustomerhas anaccentCustomer givesyouunrelated/personalinformation abouttheir lifeCustomertellsyou whatthey're goingto be forHalloweenTransfercallIssue isnot aCventissueMore than 2other CSCsneed to helpon the callCustomeris local toDMVEscalateto AppSupportClient putsyou onhold withhold musicCustomerasks to speakwith someonespecific in thequeueGet yourowncustomer inthe queue

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call goes over 90 minutes
  2. Submit a CLS
  3. Talk to the same customer twice
  4. Customer says a curse word on the call
  5. Create a new Salesforce contact
  6. Customer sneezes on the call
  7. Registrant call
  8. Customer isn't even at their computer
  9. Call on abstract, appointments or new reporting
  10. Hear an animal or child in the background
  11. Ask what browser they are using
  12. Discuss Diwali on the call
  13. Have to give customer their AM or CSC contact info
  14. Customer has an accent
  15. Customer gives you unrelated/personal information about their life
  16. Customertells you what they're going to be for Halloween
  17. Transfer call
  18. Issue is not a Cvent issue
  19. More than 2 other CSCs need to help on the call
  20. Customer is local to DMV
  21. Escalate to App Support
  22. Client puts you on hold with hold music
  23. Customer asks to speak with someone specific in the queue
  24. Get your own customer in the queue