(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer sneezes on the call
Talk to the same customer twice
Hear an animal or child in the background
Escalate to App Support
Customer says a curse word on the call
Customer asks to speak with someone specific in the queue
Ask what browser they are using
Call goes over 90 minutes
More than 2 other CSCs need to help on the call
Transfer call
Discuss Diwali on the call
Customer is local to DMV
Customer has an accent
Create a new Salesforce contact
Customer gives you unrelated/personal information about their life
Client puts you on hold with hold music
Issue is not a Cvent issue
Get your own customer in the queue
Registrant call
Have to give customer their AM or CSC contact info
Submit a CLS
Call on abstract, appointments or new reporting
Customertells you what they're going to be for Halloween
