Customerasks to speakwith someonespecific in thequeueCustomersneezeson the callIssue isnot aCventissueCustomerhas anaccentSubmita CLSTransfercallCall goesover 90minutesMore than 2other CSCsneed to helpon the callDiscussDiwali onthe callTalk to thesamecustomertwiceCustomeris local toDMVCreate anewSalesforcecontactAsk whatbrowserthey areusingCustomersays acurse wordon the callEscalateto AppSupportCustomertellsyou whatthey're goingto be forHalloweenGet yourowncustomer inthe queueCustomer givesyouunrelated/personalinformation abouttheir lifeRegistrantcallClient putsyou onhold withhold musicHave to givecustomertheir AM orCSC contactinfoCall onabstract,appointmentsor newreportingHear ananimal orchild in thebackgroundCustomerisn't evenat theircomputerCustomerasks to speakwith someonespecific in thequeueCustomersneezeson the callIssue isnot aCventissueCustomerhas anaccentSubmita CLSTransfercallCall goesover 90minutesMore than 2other CSCsneed to helpon the callDiscussDiwali onthe callTalk to thesamecustomertwiceCustomeris local toDMVCreate anewSalesforcecontactAsk whatbrowserthey areusingCustomersays acurse wordon the callEscalateto AppSupportCustomertellsyou whatthey're goingto be forHalloweenGet yourowncustomer inthe queueCustomer givesyouunrelated/personalinformation abouttheir lifeRegistrantcallClient putsyou onhold withhold musicHave to givecustomertheir AM orCSC contactinfoCall onabstract,appointmentsor newreportingHear ananimal orchild in thebackgroundCustomerisn't evenat theircomputer

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer asks to speak with someone specific in the queue
  2. Customer sneezes on the call
  3. Issue is not a Cvent issue
  4. Customer has an accent
  5. Submit a CLS
  6. Transfer call
  7. Call goes over 90 minutes
  8. More than 2 other CSCs need to help on the call
  9. Discuss Diwali on the call
  10. Talk to the same customer twice
  11. Customer is local to DMV
  12. Create a new Salesforce contact
  13. Ask what browser they are using
  14. Customer says a curse word on the call
  15. Escalate to App Support
  16. Customertells you what they're going to be for Halloween
  17. Get your own customer in the queue
  18. Customer gives you unrelated/personal information about their life
  19. Registrant call
  20. Client puts you on hold with hold music
  21. Have to give customer their AM or CSC contact info
  22. Call on abstract, appointments or new reporting
  23. Hear an animal or child in the background
  24. Customer isn't even at their computer