(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer gives you unrelated/personal information about their life
Client puts you on hold with hold music
More than 2 other CSCs need to help on the call
Escalate to App Support
Customer sneezes on the call
Submit a CLS
Customer asks to speak with someone specific in the queue
Ask what browser they are using
Call on abstract, appointments or new reporting
Create a new Salesforce contact
Have to give customer their AM or CSC contact info
Transfer call
Get your own customer in the queue
Call goes over 90 minutes
Customer isn't even at their computer
Talk to the same customer twice
Hear an animal or child in the background
Customer is local to DMV
Discuss Diwali on the call
Issue is not a Cvent issue
Customertells you what they're going to be for Halloween
