Customerasks to speakwith someonespecific in thequeueCustomersneezeson the callCustomerisn't evenat theircomputerDiscussDiwali onthe callIssue isnot aCventissueRegistrantcallCustomerhas anaccentGet yourowncustomer inthe queueTalk to thesamecustomertwiceCreate anewSalesforcecontactTransfercallSubmita CLSCall goesover 90minutesCall onabstract,appointmentsor newreportingEscalateto AppSupportMore than 2other CSCsneed to helpon the callCustomer givesyouunrelated/personalinformation abouttheir lifeHear ananimal orchild in thebackgroundCustomersays acurse wordon the callAsk whatbrowserthey areusingCustomertellsyou whatthey're goingto be forHalloweenClient putsyou onhold withhold musicHave to givecustomertheir AM orCSC contactinfoCustomeris local toDMVCustomerasks to speakwith someonespecific in thequeueCustomersneezeson the callCustomerisn't evenat theircomputerDiscussDiwali onthe callIssue isnot aCventissueRegistrantcallCustomerhas anaccentGet yourowncustomer inthe queueTalk to thesamecustomertwiceCreate anewSalesforcecontactTransfercallSubmita CLSCall goesover 90minutesCall onabstract,appointmentsor newreportingEscalateto AppSupportMore than 2other CSCsneed to helpon the callCustomer givesyouunrelated/personalinformation abouttheir lifeHear ananimal orchild in thebackgroundCustomersays acurse wordon the callAsk whatbrowserthey areusingCustomertellsyou whatthey're goingto be forHalloweenClient putsyou onhold withhold musicHave to givecustomertheir AM orCSC contactinfoCustomeris local toDMV

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks to speak with someone specific in the queue
  2. Customer sneezes on the call
  3. Customer isn't even at their computer
  4. Discuss Diwali on the call
  5. Issue is not a Cvent issue
  6. Registrant call
  7. Customer has an accent
  8. Get your own customer in the queue
  9. Talk to the same customer twice
  10. Create a new Salesforce contact
  11. Transfer call
  12. Submit a CLS
  13. Call goes over 90 minutes
  14. Call on abstract, appointments or new reporting
  15. Escalate to App Support
  16. More than 2 other CSCs need to help on the call
  17. Customer gives you unrelated/personal information about their life
  18. Hear an animal or child in the background
  19. Customer says a curse word on the call
  20. Ask what browser they are using
  21. Customertells you what they're going to be for Halloween
  22. Client puts you on hold with hold music
  23. Have to give customer their AM or CSC contact info
  24. Customer is local to DMV