TransfercallClient putsyou onhold withhold musicHear ananimal orchild in thebackgroundCreate anewSalesforcecontactDiscussDiwali onthe callCustomerisn't evenat theircomputerGet yourowncustomer inthe queueCustomerasks to speakwith someonespecific in thequeueCustomerhas anaccentCall onabstract,appointmentsor newreportingCustomer givesyouunrelated/personalinformation abouttheir lifeCall goesover 90minutesEscalateto AppSupportSubmita CLSCustomeris local toDMVAsk whatbrowserthey areusingCustomersneezeson the callTalk to thesamecustomertwiceCustomersays acurse wordon the callHave to givecustomertheir AM orCSC contactinfoIssue isnot aCventissueCustomertellsyou whatthey're goingto be forHalloweenRegistrantcallMore than 2other CSCsneed to helpon the callTransfercallClient putsyou onhold withhold musicHear ananimal orchild in thebackgroundCreate anewSalesforcecontactDiscussDiwali onthe callCustomerisn't evenat theircomputerGet yourowncustomer inthe queueCustomerasks to speakwith someonespecific in thequeueCustomerhas anaccentCall onabstract,appointmentsor newreportingCustomer givesyouunrelated/personalinformation abouttheir lifeCall goesover 90minutesEscalateto AppSupportSubmita CLSCustomeris local toDMVAsk whatbrowserthey areusingCustomersneezeson the callTalk to thesamecustomertwiceCustomersays acurse wordon the callHave to givecustomertheir AM orCSC contactinfoIssue isnot aCventissueCustomertellsyou whatthey're goingto be forHalloweenRegistrantcallMore than 2other CSCsneed to helpon the call

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer call
  2. Client puts you on hold with hold music
  3. Hear an animal or child in the background
  4. Create a new Salesforce contact
  5. Discuss Diwali on the call
  6. Customer isn't even at their computer
  7. Get your own customer in the queue
  8. Customer asks to speak with someone specific in the queue
  9. Customer has an accent
  10. Call on abstract, appointments or new reporting
  11. Customer gives you unrelated/personal information about their life
  12. Call goes over 90 minutes
  13. Escalate to App Support
  14. Submit a CLS
  15. Customer is local to DMV
  16. Ask what browser they are using
  17. Customer sneezes on the call
  18. Talk to the same customer twice
  19. Customer says a curse word on the call
  20. Have to give customer their AM or CSC contact info
  21. Issue is not a Cvent issue
  22. Customertells you what they're going to be for Halloween
  23. Registrant call
  24. More than 2 other CSCs need to help on the call