Customersneezeson the callTalk to thesamecustomertwiceHear ananimal orchild in thebackgroundEscalateto AppSupportCustomersays acurse wordon the callCustomerasks to speakwith someonespecific in thequeueAsk whatbrowserthey areusingCall goesover 90minutesMore than 2other CSCsneed to helpon the callTransfercallDiscussDiwali onthe callCustomeris local toDMVCustomerhas anaccentCreate anewSalesforcecontactCustomer givesyouunrelated/personalinformation abouttheir lifeClient putsyou onhold withhold musicIssue isnot aCventissueGet yourowncustomer inthe queueRegistrantcallHave to givecustomertheir AM orCSC contactinfoSubmita CLSCall onabstract,appointmentsor newreportingCustomertellsyou whatthey're goingto be forHalloweenCustomerisn't evenat theircomputerCustomersneezeson the callTalk to thesamecustomertwiceHear ananimal orchild in thebackgroundEscalateto AppSupportCustomersays acurse wordon the callCustomerasks to speakwith someonespecific in thequeueAsk whatbrowserthey areusingCall goesover 90minutesMore than 2other CSCsneed to helpon the callTransfercallDiscussDiwali onthe callCustomeris local toDMVCustomerhas anaccentCreate anewSalesforcecontactCustomer givesyouunrelated/personalinformation abouttheir lifeClient putsyou onhold withhold musicIssue isnot aCventissueGet yourowncustomer inthe queueRegistrantcallHave to givecustomertheir AM orCSC contactinfoSubmita CLSCall onabstract,appointmentsor newreportingCustomertellsyou whatthey're goingto be forHalloweenCustomerisn't evenat theircomputer

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Customer sneezes on the call
  2. Talk to the same customer twice
  3. Hear an animal or child in the background
  4. Escalate to App Support
  5. Customer says a curse word on the call
  6. Customer asks to speak with someone specific in the queue
  7. Ask what browser they are using
  8. Call goes over 90 minutes
  9. More than 2 other CSCs need to help on the call
  10. Transfer call
  11. Discuss Diwali on the call
  12. Customer is local to DMV
  13. Customer has an accent
  14. Create a new Salesforce contact
  15. Customer gives you unrelated/personal information about their life
  16. Client puts you on hold with hold music
  17. Issue is not a Cvent issue
  18. Get your own customer in the queue
  19. Registrant call
  20. Have to give customer their AM or CSC contact info
  21. Submit a CLS
  22. Call on abstract, appointments or new reporting
  23. Customertells you what they're going to be for Halloween
  24. Customer isn't even at their computer