More than 2other CSCsneed to helpon the callAsk whatbrowserthey areusingCreate anewSalesforcecontactCustomeris local toDMVTransfercallHave to givecustomertheir AM orCSC contactinfoEscalateto AppSupportCustomer givesyouunrelated/personalinformation abouttheir lifeClient putsyou onhold withhold musicCustomerhas anaccentTalk to thesamecustomertwiceSubmita CLSCall onabstract,appointmentsor newreportingCustomerisn't evenat theircomputerHear ananimal orchild in thebackgroundRegistrantcallCustomersays acurse wordon the callDiscussDiwali onthe callCustomertellsyou whatthey're goingto be forHalloweenCustomersneezeson the callCall goesover 90minutesCustomerasks to speakwith someonespecific in thequeueIssue isnot aCventissueGet yourowncustomer inthe queueMore than 2other CSCsneed to helpon the callAsk whatbrowserthey areusingCreate anewSalesforcecontactCustomeris local toDMVTransfercallHave to givecustomertheir AM orCSC contactinfoEscalateto AppSupportCustomer givesyouunrelated/personalinformation abouttheir lifeClient putsyou onhold withhold musicCustomerhas anaccentTalk to thesamecustomertwiceSubmita CLSCall onabstract,appointmentsor newreportingCustomerisn't evenat theircomputerHear ananimal orchild in thebackgroundRegistrantcallCustomersays acurse wordon the callDiscussDiwali onthe callCustomertellsyou whatthey're goingto be forHalloweenCustomersneezeson the callCall goesover 90minutesCustomerasks to speakwith someonespecific in thequeueIssue isnot aCventissueGet yourowncustomer inthe queue

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. More than 2 other CSCs need to help on the call
  2. Ask what browser they are using
  3. Create a new Salesforce contact
  4. Customer is local to DMV
  5. Transfer call
  6. Have to give customer their AM or CSC contact info
  7. Escalate to App Support
  8. Customer gives you unrelated/personal information about their life
  9. Client puts you on hold with hold music
  10. Customer has an accent
  11. Talk to the same customer twice
  12. Submit a CLS
  13. Call on abstract, appointments or new reporting
  14. Customer isn't even at their computer
  15. Hear an animal or child in the background
  16. Registrant call
  17. Customer says a curse word on the call
  18. Discuss Diwali on the call
  19. Customertells you what they're going to be for Halloween
  20. Customer sneezes on the call
  21. Call goes over 90 minutes
  22. Customer asks to speak with someone specific in the queue
  23. Issue is not a Cvent issue
  24. Get your own customer in the queue