Call onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfoClient putsyou onhold withhold musicCall goesover 90minutesRegistrantcallTransfercallSubmita CLSCustomeris local toDMVEscalateto AppSupportCreate anewSalesforcecontactGet yourowncustomer inthe queueAsk whatbrowserthey areusingIssue isnot aCventissueCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerasks to speakwith someonespecific in thequeueMore than 2other CSCsneed to helpon the callHear ananimal orchild in thebackgroundCustomertellsyou whatthey're goingto be forHalloweenTalk to thesamecustomertwiceCustomerisn't evenat theircomputerCustomersneezeson the callCustomerhas anaccentCustomersays acurse wordon the callDiscussDiwali onthe callCall onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfoClient putsyou onhold withhold musicCall goesover 90minutesRegistrantcallTransfercallSubmita CLSCustomeris local toDMVEscalateto AppSupportCreate anewSalesforcecontactGet yourowncustomer inthe queueAsk whatbrowserthey areusingIssue isnot aCventissueCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerasks to speakwith someonespecific in thequeueMore than 2other CSCsneed to helpon the callHear ananimal orchild in thebackgroundCustomertellsyou whatthey're goingto be forHalloweenTalk to thesamecustomertwiceCustomerisn't evenat theircomputerCustomersneezeson the callCustomerhas anaccentCustomersays acurse wordon the callDiscussDiwali onthe call

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Call on abstract, appointments or new reporting
  2. Have to give customer their AM or CSC contact info
  3. Client puts you on hold with hold music
  4. Call goes over 90 minutes
  5. Registrant call
  6. Transfer call
  7. Submit a CLS
  8. Customer is local to DMV
  9. Escalate to App Support
  10. Create a new Salesforce contact
  11. Get your own customer in the queue
  12. Ask what browser they are using
  13. Issue is not a Cvent issue
  14. Customer gives you unrelated/personal information about their life
  15. Customer asks to speak with someone specific in the queue
  16. More than 2 other CSCs need to help on the call
  17. Hear an animal or child in the background
  18. Customertells you what they're going to be for Halloween
  19. Talk to the same customer twice
  20. Customer isn't even at their computer
  21. Customer sneezes on the call
  22. Customer has an accent
  23. Customer says a curse word on the call
  24. Discuss Diwali on the call