RegistrantcallSubmita CLSEscalateto AppSupportGet yourowncustomer inthe queueMore than 2other CSCsneed to helpon the callTalk to thesamecustomertwiceIssue isnot aCventissueHear ananimal orchild in thebackgroundCustomeris local toDMVTransfercallCustomer givesyouunrelated/personalinformation abouttheir lifeCall goesover 90minutesCreate anewSalesforcecontactCustomersays acurse wordon the callCustomersneezeson the callCustomerasks to speakwith someonespecific in thequeueDiscussDiwali onthe callCustomerhas anaccentCustomerisn't evenat theircomputerCustomertellsyou whatthey're goingto be forHalloweenAsk whatbrowserthey areusingClient putsyou onhold withhold musicCall onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfoRegistrantcallSubmita CLSEscalateto AppSupportGet yourowncustomer inthe queueMore than 2other CSCsneed to helpon the callTalk to thesamecustomertwiceIssue isnot aCventissueHear ananimal orchild in thebackgroundCustomeris local toDMVTransfercallCustomer givesyouunrelated/personalinformation abouttheir lifeCall goesover 90minutesCreate anewSalesforcecontactCustomersays acurse wordon the callCustomersneezeson the callCustomerasks to speakwith someonespecific in thequeueDiscussDiwali onthe callCustomerhas anaccentCustomerisn't evenat theircomputerCustomertellsyou whatthey're goingto be forHalloweenAsk whatbrowserthey areusingClient putsyou onhold withhold musicCall onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfo

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Registrant call
  2. Submit a CLS
  3. Escalate to App Support
  4. Get your own customer in the queue
  5. More than 2 other CSCs need to help on the call
  6. Talk to the same customer twice
  7. Issue is not a Cvent issue
  8. Hear an animal or child in the background
  9. Customer is local to DMV
  10. Transfer call
  11. Customer gives you unrelated/personal information about their life
  12. Call goes over 90 minutes
  13. Create a new Salesforce contact
  14. Customer says a curse word on the call
  15. Customer sneezes on the call
  16. Customer asks to speak with someone specific in the queue
  17. Discuss Diwali on the call
  18. Customer has an accent
  19. Customer isn't even at their computer
  20. Customertells you what they're going to be for Halloween
  21. Ask what browser they are using
  22. Client puts you on hold with hold music
  23. Call on abstract, appointments or new reporting
  24. Have to give customer their AM or CSC contact info