(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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More than 2 other CSCs need to help on the call
Ask what browser they are using
Client puts you on hold with hold music
Submit a CLS
Escalate to App Support
Transfer call
Customer asks to speak with someone specific in the queue
Customer has an accent
Create a new Salesforce contact
Customer says a curse word on the call
Call on abstract, appointments or new reporting
Customer isn't even at their computer
Get your own customer in the queue
Customer gives you unrelated/personal information about their life
Issue is not a Cvent issue
Customer is local to DMV
Registrant call
Customertells you what they're going to be for Halloween
Hear an animal or child in the background
Customer sneezes on the call
Talk to the same customer twice
Call goes over 90 minutes
Have to give customer their AM or CSC contact info
