Get yourowncustomer inthe queueEscalateto AppSupportIssue isnot aCventissueCall onabstract,appointmentsor newreportingCustomertellsyou whatthey're goingto be forHalloweenCustomerasks to speakwith someonespecific in thequeueRegistrantcallCreate anewSalesforcecontactTransfercallCustomersays acurse wordon the callCustomerisn't evenat theircomputerCall goesover 90minutesTalk to thesamecustomertwiceCustomersneezeson the callClient putsyou onhold withhold musicAsk whatbrowserthey areusingCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerhas anaccentHear ananimal orchild in thebackgroundSubmita CLSCustomeris local toDMVDiscussDiwali onthe callMore than 2other CSCsneed to helpon the callHave to givecustomertheir AM orCSC contactinfoGet yourowncustomer inthe queueEscalateto AppSupportIssue isnot aCventissueCall onabstract,appointmentsor newreportingCustomertellsyou whatthey're goingto be forHalloweenCustomerasks to speakwith someonespecific in thequeueRegistrantcallCreate anewSalesforcecontactTransfercallCustomersays acurse wordon the callCustomerisn't evenat theircomputerCall goesover 90minutesTalk to thesamecustomertwiceCustomersneezeson the callClient putsyou onhold withhold musicAsk whatbrowserthey areusingCustomer givesyouunrelated/personalinformation abouttheir lifeCustomerhas anaccentHear ananimal orchild in thebackgroundSubmita CLSCustomeris local toDMVDiscussDiwali onthe callMore than 2other CSCsneed to helpon the callHave to givecustomertheir AM orCSC contactinfo

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get your own customer in the queue
  2. Escalate to App Support
  3. Issue is not a Cvent issue
  4. Call on abstract, appointments or new reporting
  5. Customertells you what they're going to be for Halloween
  6. Customer asks to speak with someone specific in the queue
  7. Registrant call
  8. Create a new Salesforce contact
  9. Transfer call
  10. Customer says a curse word on the call
  11. Customer isn't even at their computer
  12. Call goes over 90 minutes
  13. Talk to the same customer twice
  14. Customer sneezes on the call
  15. Client puts you on hold with hold music
  16. Ask what browser they are using
  17. Customer gives you unrelated/personal information about their life
  18. Customer has an accent
  19. Hear an animal or child in the background
  20. Submit a CLS
  21. Customer is local to DMV
  22. Discuss Diwali on the call
  23. More than 2 other CSCs need to help on the call
  24. Have to give customer their AM or CSC contact info