Ask whatbrowserthey areusingCall onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfoHear ananimal orchild in thebackgroundEscalateto AppSupportCustomersays acurse wordon the callClient putsyou onhold withhold musicMore than 2other CSCsneed to helpon the callTransfercallTalk to thesamecustomertwiceRegistrantcallCustomer givesyouunrelated/personalinformation abouttheir lifeSubmita CLSCustomerhas anaccentDiscussDiwali onthe callCreate anewSalesforcecontactCall goesover 90minutesCustomerasks to speakwith someonespecific in thequeueCustomeris local toDMVIssue isnot aCventissueCustomerisn't evenat theircomputerCustomertellsyou whatthey're goingto be forHalloweenCustomersneezeson the callGet yourowncustomer inthe queueAsk whatbrowserthey areusingCall onabstract,appointmentsor newreportingHave to givecustomertheir AM orCSC contactinfoHear ananimal orchild in thebackgroundEscalateto AppSupportCustomersays acurse wordon the callClient putsyou onhold withhold musicMore than 2other CSCsneed to helpon the callTransfercallTalk to thesamecustomertwiceRegistrantcallCustomer givesyouunrelated/personalinformation abouttheir lifeSubmita CLSCustomerhas anaccentDiscussDiwali onthe callCreate anewSalesforcecontactCall goesover 90minutesCustomerasks to speakwith someonespecific in thequeueCustomeris local toDMVIssue isnot aCventissueCustomerisn't evenat theircomputerCustomertellsyou whatthey're goingto be forHalloweenCustomersneezeson the callGet yourowncustomer inthe queue

QUEUE DAY Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask what browser they are using
  2. Call on abstract, appointments or new reporting
  3. Have to give customer their AM or CSC contact info
  4. Hear an animal or child in the background
  5. Escalate to App Support
  6. Customer says a curse word on the call
  7. Client puts you on hold with hold music
  8. More than 2 other CSCs need to help on the call
  9. Transfer call
  10. Talk to the same customer twice
  11. Registrant call
  12. Customer gives you unrelated/personal information about their life
  13. Submit a CLS
  14. Customer has an accent
  15. Discuss Diwali on the call
  16. Create a new Salesforce contact
  17. Call goes over 90 minutes
  18. Customer asks to speak with someone specific in the queue
  19. Customer is local to DMV
  20. Issue is not a Cvent issue
  21. Customer isn't even at their computer
  22. Customertells you what they're going to be for Halloween
  23. Customer sneezes on the call
  24. Get your own customer in the queue