(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call on abstract, appointments or new reporting
Have to give customer their AM or CSC contact info
Client puts you on hold with hold music
Call goes over 90 minutes
Registrant call
Transfer call
Submit a CLS
Customer is local to DMV
Escalate to App Support
Create a new Salesforce contact
Get your own customer in the queue
Ask what browser they are using
Issue is not a Cvent issue
Customer gives you unrelated/personal information about their life
Customer asks to speak with someone specific in the queue
More than 2 other CSCs need to help on the call
Hear an animal or child in the background
Customertells you what they're going to be for Halloween