(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Add/Delete Member from Policy
B-On Hold with Language Line
N-Millennial freakout
G-Transfer call destroys your break
B-Caller requests benefits center # for callback
G-Caller insists we help them
B-Spanish Speaking Caller
B-Stress mini meltdown
N-Able to ID hold music song
O-Medical rep transfers to us regarding 2018 benefits
I-Caller explains need to change plan by sharing entire life story
B-Caller asks when open enrollment starts
O-Get a transfer from a possible Disney character
O-You get your own call back from the Benefits Center
I-Haitian Creole Speaking Caller
O-Kid is clearly translating for parent
G-Longing glance @ 11/04 on the calendar
I-Caller gets mad @ us because of Benefits Center
G-Get pushback from Benefits Center
N-Wrong transfer from Benefits Center
I-On Hold with Benefits Center
I-Current Cigna customer needs 2017 benefits explained in extreme detail