Offers Allegiant World Mastercard Ancillary services UDAAP Negative comment Demonstrates active listening Empathy phrase Jargon Complimentary boarding and drink Positive words Recap Volume level 100% Verification Adapts pace of call to the situation Policies and procedures Allegiant greeting Courtesy phrase 108% ATO Offers to book reservation Advocates Allegiant Offers to book reservation Offers additional assistance Use the caller's name 2 times Offers Allegiant World Mastercard Ancillary services UDAAP Negative comment Demonstrates active listening Empathy phrase Jargon Complimentary boarding and drink Positive words Recap Volume level 100% Verification Adapts pace of call to the situation Policies and procedures Allegiant greeting Courtesy phrase 108% ATO Offers to book reservation Advocates Allegiant Offers to book reservation Offers additional assistance Use the caller's name 2 times
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Offers Allegiant World Mastercard
O-Ancillary
services
N-UDAAP
G-Negative comment
I-Demonstrates active listening
N-Empathy
phrase
I-Jargon
B-Complimentary
boarding and drink
O-Positive words
O-Recap
G-Volume
level
B-100%
G-Verification
O-Adapts pace of call to the situation
I-Policies and procedures
G-Allegiant greeting
O-Courtesy
phrase
G-108%
I-ATO
I-Offers to book
reservation
N-Advocates
Allegiant
N-Offers to book reservation
B-Offers additional assistance
B-Use the caller's name 2 times