Adapts pace of call to the situation Positive words Empathy phrase Offers to book reservation Offers Allegiant World Mastercard Negative comment Jargon UDAAP Demonstrates active listening Policies and procedures 108% Allegiant greeting Advocates Allegiant Recap Courtesy phrase ATO Offers additional assistance Complimentary boarding and drink Use the caller's name 2 times Ancillary services Volume level Offers to book reservation 100% Verification Adapts pace of call to the situation Positive words Empathy phrase Offers to book reservation Offers Allegiant World Mastercard Negative comment Jargon UDAAP Demonstrates active listening Policies and procedures 108% Allegiant greeting Advocates Allegiant Recap Courtesy phrase ATO Offers additional assistance Complimentary boarding and drink Use the caller's name 2 times Ancillary services Volume level Offers to book reservation 100% Verification
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Adapts pace of call to the situation
O-Positive words
N-Empathy
phrase
N-Offers to book reservation
B-Offers Allegiant World Mastercard
G-Negative comment
I-Jargon
N-UDAAP
I-Demonstrates active listening
I-Policies and procedures
G-108%
G-Allegiant greeting
N-Advocates
Allegiant
O-Recap
O-Courtesy
phrase
I-ATO
B-Offers additional assistance
B-Complimentary
boarding and drink
B-Use the caller's name 2 times
O-Ancillary
services
G-Volume
level
I-Offers to book
reservation
B-100%
G-Verification