Positive words Offers additional assistance Jargon Adapts pace of call to the situation 100% Demonstrates active listening Verification Policies and procedures Offers to book reservation Advocates Allegiant Use the caller's name 2 times UDAAP Empathy phrase Complimentary boarding and drink Courtesy phrase Offers Allegiant World Mastercard Ancillary services Recap Offers to book reservation ATO 108% Volume level Negative comment Allegiant greeting Positive words Offers additional assistance Jargon Adapts pace of call to the situation 100% Demonstrates active listening Verification Policies and procedures Offers to book reservation Advocates Allegiant Use the caller's name 2 times UDAAP Empathy phrase Complimentary boarding and drink Courtesy phrase Offers Allegiant World Mastercard Ancillary services Recap Offers to book reservation ATO 108% Volume level Negative comment Allegiant greeting
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Positive words
B-Offers additional assistance
I-Jargon
O-Adapts pace of call to the situation
B-100%
I-Demonstrates active listening
G-Verification
I-Policies and procedures
I-Offers to book
reservation
N-Advocates
Allegiant
B-Use the caller's name 2 times
N-UDAAP
N-Empathy
phrase
B-Complimentary
boarding and drink
O-Courtesy
phrase
B-Offers Allegiant World Mastercard
O-Ancillary
services
O-Recap
N-Offers to book reservation
I-ATO
G-108%
G-Volume
level
G-Negative comment
G-Allegiant greeting