Policies and Procedures 100% Books reservation Verification Negative comment Positive Words Volume level Allegiant greeting Offers additional assistance Lasting impression 5 points Communicates actions Advocates Allegiant Courtesy Phrase 108% Use the caller's name 2 times ATO Empathy Phrase Recap 4 points Jargon Adapts pace of call to the situation Complimentary boarding and drink Ancillary services Policies and Procedures 100% Books reservation Verification Negative comment Positive Words Volume level Allegiant greeting Offers additional assistance Lasting impression 5 points Communicates actions Advocates Allegiant Courtesy Phrase 108% Use the caller's name 2 times ATO Empathy Phrase Recap 4 points Jargon Adapts pace of call to the situation Complimentary boarding and drink Ancillary services
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Policies and Procedures
B-100%
G-Books reservation
I-Verification
O-Negative comment
I-Positive
Words
B-Volume level
B-Allegiant greeting
O-Offers additional assistance
O-Lasting impression
O-5 points
B-Communicates actions
B-Advocates Allegiant
I-Courtesy Phrase
G-108%
N-Use the caller's name 2 times
G-ATO
G-Empathy Phrase
G-Recap
N-4 points
I-Jargon
N-Adapts pace of call to the situation
N-Complimentary boarding and drink
I-Ancillary services