108% Positive Words Ancillary services ATO Jargon Offers additional assistance 100% Policies and Procedures 4 points Verification Negative comment Recap 5 points Books reservation Lasting impression Use the caller's name 2 times Communicates actions Courtesy Phrase Advocates Allegiant Empathy Phrase Volume level Allegiant greeting Adapts pace of call to the situation Complimentary boarding and drink 108% Positive Words Ancillary services ATO Jargon Offers additional assistance 100% Policies and Procedures 4 points Verification Negative comment Recap 5 points Books reservation Lasting impression Use the caller's name 2 times Communicates actions Courtesy Phrase Advocates Allegiant Empathy Phrase Volume level Allegiant greeting Adapts pace of call to the situation Complimentary boarding and drink
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-108%
I-Positive
Words
I-Ancillary services
G-ATO
I-Jargon
O-Offers additional assistance
B-100%
O-Policies and Procedures
N-4 points
I-Verification
O-Negative comment
G-Recap
O-5 points
G-Books reservation
O-Lasting impression
N-Use the caller's name 2 times
B-Communicates actions
I-Courtesy Phrase
B-Advocates Allegiant
G-Empathy Phrase
B-Volume level
B-Allegiant greeting
N-Adapts pace of call to the situation
N-Complimentary boarding and drink