EmpathizeClarificationUploadReceiptsExplanationof Benefits(EOB)PMPMailedAcknowledgementWebsiteFaxRecapHIPPA/PCIMagic5DatesEducationTimeframesVerificationSubjectOfferAssistanceClosingGreetingListenWelcomeGreetingManagethe callCaseAssignmentMartixAmountProductCard useverificationCategoryCRMNotesPMBEZReceiptsEmpathizeClarificationUploadReceiptsExplanationof Benefits(EOB)PMPMailedAcknowledgementWebsiteFaxRecapHIPPA/PCIMagic5DatesEducationTimeframesVerificationSubjectOfferAssistanceClosingGreetingListenWelcomeGreetingManagethe callCaseAssignmentMartixAmountProductCard useverificationCategoryCRMNotesPMBEZReceipts

CA Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize
  2. Clarification
  3. Upload Receipts
  4. Explanation of Benefits (EOB)
  5. PMP
  6. Mailed
  7. Acknowledgement
  8. Website
  9. Fax
  10. Recap
  11. HIPPA/PCI
  12. Magic 5
  13. Dates
  14. Education
  15. Timeframes
  16. Verification
  17. Subject
  18. Offer
  19. Assistance
  20. Closing Greeting
  21. Listen
  22. Welcome Greeting
  23. Manage the call
  24. Case Assignment Martix
  25. Amount
  26. Product
  27. Card use verification
  28. Category
  29. CRM Notes
  30. PMB
  31. EZ Receipts