Explanationof Benefits(EOB)DatesCRMNotesPMBCaseAssignmentMartixEmpathizeListenClarificationCategoryManagethe callAssistanceRecapWelcomeGreetingHIPPA/PCIFaxWebsiteAmountCard useverificationEducationClosingGreetingPMPTimeframesEZReceiptsUploadReceiptsAcknowledgementMailedMagic5SubjectProductVerificationOfferExplanationof Benefits(EOB)DatesCRMNotesPMBCaseAssignmentMartixEmpathizeListenClarificationCategoryManagethe callAssistanceRecapWelcomeGreetingHIPPA/PCIFaxWebsiteAmountCard useverificationEducationClosingGreetingPMPTimeframesEZReceiptsUploadReceiptsAcknowledgementMailedMagic5SubjectProductVerificationOffer

CA Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explanation of Benefits (EOB)
  2. Dates
  3. CRM Notes
  4. PMB
  5. Case Assignment Martix
  6. Empathize
  7. Listen
  8. Clarification
  9. Category
  10. Manage the call
  11. Assistance
  12. Recap
  13. Welcome Greeting
  14. HIPPA/PCI
  15. Fax
  16. Website
  17. Amount
  18. Card use verification
  19. Education
  20. Closing Greeting
  21. PMP
  22. Timeframes
  23. EZ Receipts
  24. Upload Receipts
  25. Acknowledgement
  26. Mailed
  27. Magic 5
  28. Subject
  29. Product
  30. Verification
  31. Offer