HIPPA/PCIExplanationof Benefits(EOB)RecapCaseAssignmentMartixCategoryMagic5AmountTimeframesClosingGreetingCRMNotesFaxSubjectAssistanceDatesAcknowledgementWebsiteUploadReceiptsVerificationManagethe callListenEZReceiptsPMPMailedProductOfferCard useverificationEducationClarificationWelcomeGreetingPMBEmpathizeHIPPA/PCIExplanationof Benefits(EOB)RecapCaseAssignmentMartixCategoryMagic5AmountTimeframesClosingGreetingCRMNotesFaxSubjectAssistanceDatesAcknowledgementWebsiteUploadReceiptsVerificationManagethe callListenEZReceiptsPMPMailedProductOfferCard useverificationEducationClarificationWelcomeGreetingPMBEmpathize

CA Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HIPPA/PCI
  2. Explanation of Benefits (EOB)
  3. Recap
  4. Case Assignment Martix
  5. Category
  6. Magic 5
  7. Amount
  8. Timeframes
  9. Closing Greeting
  10. CRM Notes
  11. Fax
  12. Subject
  13. Assistance
  14. Dates
  15. Acknowledgement
  16. Website
  17. Upload Receipts
  18. Verification
  19. Manage the call
  20. Listen
  21. EZ Receipts
  22. PMP
  23. Mailed
  24. Product
  25. Offer
  26. Card use verification
  27. Education
  28. Clarification
  29. Welcome Greeting
  30. PMB
  31. Empathize