ClosingGreetingMailedWelcomeGreetingCard useverificationPMPRecapAmountExplanationof Benefits(EOB)AcknowledgementPMBEmpathizeProductOfferMagic5SubjectEducationWebsiteTimeframesListenUploadReceiptsCategoryClarificationHIPPA/PCIEZReceiptsManagethe callCRMNotesVerificationDatesCaseAssignmentMartixAssistanceFaxClosingGreetingMailedWelcomeGreetingCard useverificationPMPRecapAmountExplanationof Benefits(EOB)AcknowledgementPMBEmpathizeProductOfferMagic5SubjectEducationWebsiteTimeframesListenUploadReceiptsCategoryClarificationHIPPA/PCIEZReceiptsManagethe callCRMNotesVerificationDatesCaseAssignmentMartixAssistanceFax

CA Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closing Greeting
  2. Mailed
  3. Welcome Greeting
  4. Card use verification
  5. PMP
  6. Recap
  7. Amount
  8. Explanation of Benefits (EOB)
  9. Acknowledgement
  10. PMB
  11. Empathize
  12. Product
  13. Offer
  14. Magic 5
  15. Subject
  16. Education
  17. Website
  18. Timeframes
  19. Listen
  20. Upload Receipts
  21. Category
  22. Clarification
  23. HIPPA/PCI
  24. EZ Receipts
  25. Manage the call
  26. CRM Notes
  27. Verification
  28. Dates
  29. Case Assignment Martix
  30. Assistance
  31. Fax