ClosingGreetingAcknowledgementSubjectAmountOfferCard useverificationHIPPA/PCITimeframesEmpathizeRecapClarificationManagethe callMailedUploadReceiptsCRMNotesPMBProductAssistanceFaxEZReceiptsWebsiteVerificationExplanationof Benefits(EOB)PMPCaseAssignmentMartixCategoryEducationDatesMagic5WelcomeGreetingListenClosingGreetingAcknowledgementSubjectAmountOfferCard useverificationHIPPA/PCITimeframesEmpathizeRecapClarificationManagethe callMailedUploadReceiptsCRMNotesPMBProductAssistanceFaxEZReceiptsWebsiteVerificationExplanationof Benefits(EOB)PMPCaseAssignmentMartixCategoryEducationDatesMagic5WelcomeGreetingListen

CA Customer Interaction - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closing Greeting
  2. Acknowledgement
  3. Subject
  4. Amount
  5. Offer
  6. Card use verification
  7. HIPPA/PCI
  8. Timeframes
  9. Empathize
  10. Recap
  11. Clarification
  12. Manage the call
  13. Mailed
  14. Upload Receipts
  15. CRM Notes
  16. PMB
  17. Product
  18. Assistance
  19. Fax
  20. EZ Receipts
  21. Website
  22. Verification
  23. Explanation of Benefits (EOB)
  24. PMP
  25. Case Assignment Martix
  26. Category
  27. Education
  28. Dates
  29. Magic 5
  30. Welcome Greeting
  31. Listen