EscalateasrequiredInformativenotesPaymentintegrityLegislationPatience- Get itrightCheckfirstCustomerserviceFavourabledecisionsCollaborativeapproachQualityAccountabilityAttentionto detailAnalyse allinformationResearchSharinginformationVerificationStandardsReliableTeamSupportCorrectoutcomeQualitycallframeworkFocusAccurateLeadershipOperationalBlueprintEscalateasrequiredInformativenotesPaymentintegrityLegislationPatience- Get itrightCheckfirstCustomerserviceFavourabledecisionsCollaborativeapproachQualityAccountabilityAttentionto detailAnalyse allinformationResearchSharinginformationVerificationStandardsReliableTeamSupportCorrectoutcomeQualitycallframeworkFocusAccurateLeadershipOperationalBlueprint

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate as required
  2. Informative notes
  3. Payment integrity
  4. Legislation
  5. Patience - Get it right
  6. Check first
  7. Customer service
  8. Favourable decisions
  9. Collaborative approach
  10. Quality
  11. Accountability
  12. Attention to detail
  13. Analyse all information
  14. Research
  15. Sharing information
  16. Verification
  17. Standards
  18. Reliable
  19. Team Support
  20. Correct outcome
  21. Quality call framework
  22. Focus
  23. Accurate
  24. Leadership
  25. Operational Blueprint