LeadershipLegislationOperationalBlueprintCollaborativeapproachVerificationCorrectoutcomeAccountabilityQualityReliableCustomerserviceFocusFavourabledecisionsPaymentintegrityAttentionto detailPatience- Get itrightTeamSupportInformativenotesStandardsCheckfirstQualitycallframeworkEscalateasrequiredAnalyse allinformationResearchSharinginformationAccurateLeadershipLegislationOperationalBlueprintCollaborativeapproachVerificationCorrectoutcomeAccountabilityQualityReliableCustomerserviceFocusFavourabledecisionsPaymentintegrityAttentionto detailPatience- Get itrightTeamSupportInformativenotesStandardsCheckfirstQualitycallframeworkEscalateasrequiredAnalyse allinformationResearchSharinginformationAccurate

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leadership
  2. Legislation
  3. Operational Blueprint
  4. Collaborative approach
  5. Verification
  6. Correct outcome
  7. Accountability
  8. Quality
  9. Reliable
  10. Customer service
  11. Focus
  12. Favourable decisions
  13. Payment integrity
  14. Attention to detail
  15. Patience - Get it right
  16. Team Support
  17. Informative notes
  18. Standards
  19. Check first
  20. Quality call framework
  21. Escalate as required
  22. Analyse all information
  23. Research
  24. Sharing information
  25. Accurate