EscalateasrequiredReliableFavourabledecisionsAnalyse allinformationPaymentintegrityResearchTeamSupportFocusStandardsLegislationCorrectoutcomePatience- Get itrightCheckfirstCollaborativeapproachVerificationSharinginformationQualitycallframeworkAccurateQualityCustomerserviceLeadershipOperationalBlueprintAccountabilityInformativenotesAttentionto detailEscalateasrequiredReliableFavourabledecisionsAnalyse allinformationPaymentintegrityResearchTeamSupportFocusStandardsLegislationCorrectoutcomePatience- Get itrightCheckfirstCollaborativeapproachVerificationSharinginformationQualitycallframeworkAccurateQualityCustomerserviceLeadershipOperationalBlueprintAccountabilityInformativenotesAttentionto detail

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate as required
  2. Reliable
  3. Favourable decisions
  4. Analyse all information
  5. Payment integrity
  6. Research
  7. Team Support
  8. Focus
  9. Standards
  10. Legislation
  11. Correct outcome
  12. Patience - Get it right
  13. Check first
  14. Collaborative approach
  15. Verification
  16. Sharing information
  17. Quality call framework
  18. Accurate
  19. Quality
  20. Customer service
  21. Leadership
  22. Operational Blueprint
  23. Accountability
  24. Informative notes
  25. Attention to detail