StandardsOperationalBlueprintVerificationCorrectoutcomeAccurateCollaborativeapproachAttentionto detailReliableCustomerserviceInformativenotesPatience- Get itrightFocusFavourabledecisionsAccountabilityLegislationTeamSupportResearchPaymentintegrityQualityLeadershipEscalateasrequiredSharinginformationQualitycallframeworkCheckfirstAnalyse allinformationStandardsOperationalBlueprintVerificationCorrectoutcomeAccurateCollaborativeapproachAttentionto detailReliableCustomerserviceInformativenotesPatience- Get itrightFocusFavourabledecisionsAccountabilityLegislationTeamSupportResearchPaymentintegrityQualityLeadershipEscalateasrequiredSharinginformationQualitycallframeworkCheckfirstAnalyse allinformation

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Standards
  2. Operational Blueprint
  3. Verification
  4. Correct outcome
  5. Accurate
  6. Collaborative approach
  7. Attention to detail
  8. Reliable
  9. Customer service
  10. Informative notes
  11. Patience - Get it right
  12. Focus
  13. Favourable decisions
  14. Accountability
  15. Legislation
  16. Team Support
  17. Research
  18. Payment integrity
  19. Quality
  20. Leadership
  21. Escalate as required
  22. Sharing information
  23. Quality call framework
  24. Check first
  25. Analyse all information