FavourabledecisionsAttentionto detailLegislationResearchAccuratePaymentintegrityFocusOperationalBlueprintVerificationAccountabilityEscalateasrequiredTeamSupportStandardsReliableLeadershipCustomerserviceQualitycallframeworkQualityInformativenotesAnalyse allinformationSharinginformationCollaborativeapproachCorrectoutcomePatience- Get itrightCheckfirstFavourabledecisionsAttentionto detailLegislationResearchAccuratePaymentintegrityFocusOperationalBlueprintVerificationAccountabilityEscalateasrequiredTeamSupportStandardsReliableLeadershipCustomerserviceQualitycallframeworkQualityInformativenotesAnalyse allinformationSharinginformationCollaborativeapproachCorrectoutcomePatience- Get itrightCheckfirst

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Favourable decisions
  2. Attention to detail
  3. Legislation
  4. Research
  5. Accurate
  6. Payment integrity
  7. Focus
  8. Operational Blueprint
  9. Verification
  10. Accountability
  11. Escalate as required
  12. Team Support
  13. Standards
  14. Reliable
  15. Leadership
  16. Customer service
  17. Quality call framework
  18. Quality
  19. Informative notes
  20. Analyse all information
  21. Sharing information
  22. Collaborative approach
  23. Correct outcome
  24. Patience - Get it right
  25. Check first