ResearchEscalateasrequiredCheckfirstCorrectoutcomeReliableFavourabledecisionsInformativenotesPatience- Get itrightTeamSupportQualityCollaborativeapproachPaymentintegrityAccountabilityLeadershipStandardsCustomerserviceLegislationAnalyse allinformationAttentionto detailSharinginformationQualitycallframeworkAccurateVerificationOperationalBlueprintFocusResearchEscalateasrequiredCheckfirstCorrectoutcomeReliableFavourabledecisionsInformativenotesPatience- Get itrightTeamSupportQualityCollaborativeapproachPaymentintegrityAccountabilityLeadershipStandardsCustomerserviceLegislationAnalyse allinformationAttentionto detailSharinginformationQualitycallframeworkAccurateVerificationOperationalBlueprintFocus

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Research
  2. Escalate as required
  3. Check first
  4. Correct outcome
  5. Reliable
  6. Favourable decisions
  7. Informative notes
  8. Patience - Get it right
  9. Team Support
  10. Quality
  11. Collaborative approach
  12. Payment integrity
  13. Accountability
  14. Leadership
  15. Standards
  16. Customer service
  17. Legislation
  18. Analyse all information
  19. Attention to detail
  20. Sharing information
  21. Quality call framework
  22. Accurate
  23. Verification
  24. Operational Blueprint
  25. Focus