PaymentintegrityAccountabilityReliableAnalyse allinformationResearchCorrectoutcomePatience- Get itrightOperationalBlueprintAccurateCheckfirstFocusQualitycallframeworkAttentionto detailQualityFavourabledecisionsLegislationSharinginformationStandardsInformativenotesVerificationEscalateasrequiredTeamSupportLeadershipCustomerserviceCollaborativeapproachPaymentintegrityAccountabilityReliableAnalyse allinformationResearchCorrectoutcomePatience- Get itrightOperationalBlueprintAccurateCheckfirstFocusQualitycallframeworkAttentionto detailQualityFavourabledecisionsLegislationSharinginformationStandardsInformativenotesVerificationEscalateasrequiredTeamSupportLeadershipCustomerserviceCollaborativeapproach

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment integrity
  2. Accountability
  3. Reliable
  4. Analyse all information
  5. Research
  6. Correct outcome
  7. Patience - Get it right
  8. Operational Blueprint
  9. Accurate
  10. Check first
  11. Focus
  12. Quality call framework
  13. Attention to detail
  14. Quality
  15. Favourable decisions
  16. Legislation
  17. Sharing information
  18. Standards
  19. Informative notes
  20. Verification
  21. Escalate as required
  22. Team Support
  23. Leadership
  24. Customer service
  25. Collaborative approach