EscalateasrequiredOperationalBlueprintLegislationSharinginformationAttentionto detailPatience- Get itrightTeamSupportLeadershipQualitycallframeworkReliableAccurateAnalyse allinformationVerificationFavourabledecisionsStandardsAccountabilityResearchFocusPaymentintegrityCorrectoutcomeInformativenotesCheckfirstCollaborativeapproachQualityCustomerserviceEscalateasrequiredOperationalBlueprintLegislationSharinginformationAttentionto detailPatience- Get itrightTeamSupportLeadershipQualitycallframeworkReliableAccurateAnalyse allinformationVerificationFavourabledecisionsStandardsAccountabilityResearchFocusPaymentintegrityCorrectoutcomeInformativenotesCheckfirstCollaborativeapproachQualityCustomerservice

Quality Matters! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate as required
  2. Operational Blueprint
  3. Legislation
  4. Sharing information
  5. Attention to detail
  6. Patience - Get it right
  7. Team Support
  8. Leadership
  9. Quality call framework
  10. Reliable
  11. Accurate
  12. Analyse all information
  13. Verification
  14. Favourable decisions
  15. Standards
  16. Accountability
  17. Research
  18. Focus
  19. Payment integrity
  20. Correct outcome
  21. Informative notes
  22. Check first
  23. Collaborative approach
  24. Quality
  25. Customer service