(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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oh wait, the customer just disconnected."
agent says "but other pros have done this before
agent asks "but why do we do it this way
agent advises "oh wait, I found the answer/no longer need pro" after waiting for pro for extended hold
customer mentions "you are corporate, you should have control"
customer states we are lazy and unwilling to assist
customer refused to provide info, just want a sup
store says please hold and never returns to line
agent mentions call going over lunch/break
customer mentions how much money they make
customer mentions they have children that this is negatively impacting
customer states "missed delivery/ISP appointment"
agent mentions "you must be my own personal pro/are you the only pro working
agent states "I've looked everywhere for this"
umm I didnt ask about that hold on
caller eating on the phone
denying the store a buyout
agent mentions being new
agent says they can hear other pros in the background
file a third party complaint
repeatedly muting call
agent mentions "I've never seen/used this process before
