(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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agent says they can hear other pros in the background
agent mentions "I've never seen/used this process before
agent advises "oh wait, I found the answer/no longer need pro" after waiting for pro for extended hold
customer states "missed delivery/ISP appointment"
store says please hold and never returns to line
agent mentions "you must be my own personal pro/are you the only pro working
customer threatens legal action
explaining lemon policy multiple times
file a third party complaint
caller eating on the phone
denying the store a buyout
customer refused to provide info, just want a sup
agent states "I've looked everywhere for this"
customer states we are lazy and unwilling to assist
customer mentions "you are corporate, you should have control"
umm I didnt ask about that hold on
repeatedly muting call
agent mentions call going over lunch/break
agent says "but other pros have done this before
customer mentions they have children that this is negatively impacting
