(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Interest
Fee
Waiver
Educate customer about their rewards
Build rapport
Educate about mobile app
Submit
Soar call
Ask customer about holidays
Provide ownership statement
Use the word "snow" on a call.
Transfer to Spanish Core
Loyalty statement.
Empathize with customer
Educate about online banking
Free!
customer states at end of call how big of a help you've been.