AskcustomeraboutholidaysBuildrapportKudosCallsLoyaltystatement.Past DueFeeWaiverGet acustomerin UtahCountyFree!SubmitSoarcallReleasePendingPaymentSurpriseandDelightEducatecustomerabout theirrewardsSend 5emailsLoyaltystatementabout accountopened 5+yrs.UpdateEmailaddressEducatecustomeron balancetransfersInterestFeeWaiverEducatecustomeron APREducateaboutmobileappTransfertoSpanishCorecustomerstates at endof call how bigof a helpyou've been.Build rapportaboutholidaytraditionsUse theword"snow" ona call.ProvideownershipstatementEducateaboutonlinebankingEmpathizewithcustomerAskcustomeraboutholidaysBuildrapportKudosCallsLoyaltystatement.Past DueFeeWaiverGet acustomerin UtahCountyFree!SubmitSoarcallReleasePendingPaymentSurpriseandDelightEducatecustomerabout theirrewardsSend 5emailsLoyaltystatementabout accountopened 5+yrs.UpdateEmailaddressEducatecustomeron balancetransfersInterestFeeWaiverEducatecustomeron APREducateaboutmobileappTransfertoSpanishCorecustomerstates at endof call how bigof a helpyou've been.Build rapportaboutholidaytraditionsUse theword"snow" ona call.ProvideownershipstatementEducateaboutonlinebankingEmpathizewithcustomer

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask customer about holidays
  2. Build rapport
  3. Kudos Calls
  4. Loyalty statement.
  5. Past Due Fee Waiver
  6. Get a customer in Utah County
  7. Free!
  8. Submit Soar call
  9. Release Pending Payment
  10. Surprise and Delight
  11. Educate customer about their rewards
  12. Send 5 emails
  13. Loyalty statement about account opened 5+ yrs.
  14. Update Email address
  15. Educate customer on balance transfers
  16. Interest Fee Waiver
  17. Educate customer on APR
  18. Educate about mobile app
  19. Transfer to Spanish Core
  20. customer states at end of call how big of a help you've been.
  21. Build rapport about holiday traditions
  22. Use the word "snow" on a call.
  23. Provide ownership statement
  24. Educate about online banking
  25. Empathize with customer