(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask customer about holidays
Build rapport
Kudos
Calls
Loyalty statement.
Past Due
Fee
Waiver
Get a customer in Utah County
Free!
Submit
Soar call
Release Pending Payment
Surprise and Delight
Educate customer about their rewards
Send 5 emails
Loyalty statement about account opened 5+ yrs.
Update Email address
Educate customer on balance transfers
Interest
Fee
Waiver
Educate customer on APR
Educate about mobile app
Transfer to Spanish Core
customer states at end of call how big of a help you've been.