Educatecustomeron APRLoyaltystatementabout accountopened 5+yrs.SubmitSoarcallInterestFeeWaiverSend 5emailsKudosCallsReleasePendingPaymentEducateaboutmobileappEducateaboutonlinebankingProvideownershipstatementcustomerstates at endof call how bigof a helpyou've been.Loyaltystatement.TransfertoSpanishCoreGet acustomerin UtahCountyUse theword"snow" ona call.BuildrapportEmpathizewithcustomerEducatecustomeron balancetransfersPast DueFeeWaiverAskcustomeraboutholidaysEducatecustomerabout theirrewardsBuild rapportaboutholidaytraditionsSurpriseandDelightFree!UpdateEmailaddressEducatecustomeron APRLoyaltystatementabout accountopened 5+yrs.SubmitSoarcallInterestFeeWaiverSend 5emailsKudosCallsReleasePendingPaymentEducateaboutmobileappEducateaboutonlinebankingProvideownershipstatementcustomerstates at endof call how bigof a helpyou've been.Loyaltystatement.TransfertoSpanishCoreGet acustomerin UtahCountyUse theword"snow" ona call.BuildrapportEmpathizewithcustomerEducatecustomeron balancetransfersPast DueFeeWaiverAskcustomeraboutholidaysEducatecustomerabout theirrewardsBuild rapportaboutholidaytraditionsSurpriseandDelightFree!UpdateEmailaddress

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer on APR
  2. Loyalty statement about account opened 5+ yrs.
  3. Submit Soar call
  4. Interest Fee Waiver
  5. Send 5 emails
  6. Kudos Calls
  7. Release Pending Payment
  8. Educate about mobile app
  9. Educate about online banking
  10. Provide ownership statement
  11. customer states at end of call how big of a help you've been.
  12. Loyalty statement.
  13. Transfer to Spanish Core
  14. Get a customer in Utah County
  15. Use the word "snow" on a call.
  16. Build rapport
  17. Empathize with customer
  18. Educate customer on balance transfers
  19. Past Due Fee Waiver
  20. Ask customer about holidays
  21. Educate customer about their rewards
  22. Build rapport about holiday traditions
  23. Surprise and Delight
  24. Free!
  25. Update Email address