(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a customer in Utah County
Kudos
Calls
Build rapport about holiday traditions
Educate customer on APR
Past Due
Fee
Waiver
Submit
Soar call
Loyalty statement.
Surprise and Delight
Build rapport
Transfer to Spanish Core
Send 5 emails
Educate customer on balance transfers
Update Email address
Provide ownership statement
Use the word "snow" on a call.
Educate about online banking
Interest
Fee
Waiver
Release Pending Payment
Educate customer about their rewards
Educate about mobile app
Loyalty statement about account opened 5+ yrs.
customer states at end of call how big of a help you've been.
