TransfertoSpanishCoreUpdateEmailaddressGet acustomerin UtahCountyInterestFeeWaiverEducatecustomerabout theirrewardsSend 5emailsEducatecustomeron balancetransfersReleasePendingPaymentEducateaboutmobileappcustomerstates at endof call how bigof a helpyou've been.Build rapportaboutholidaytraditionsProvideownershipstatementSubmitSoarcallSurpriseandDelightLoyaltystatementabout accountopened 5+yrs.Past DueFeeWaiverFree!BuildrapportEmpathizewithcustomerAskcustomeraboutholidaysLoyaltystatement.KudosCallsEducatecustomeron APRUse theword"snow" ona call.EducateaboutonlinebankingTransfertoSpanishCoreUpdateEmailaddressGet acustomerin UtahCountyInterestFeeWaiverEducatecustomerabout theirrewardsSend 5emailsEducatecustomeron balancetransfersReleasePendingPaymentEducateaboutmobileappcustomerstates at endof call how bigof a helpyou've been.Build rapportaboutholidaytraditionsProvideownershipstatementSubmitSoarcallSurpriseandDelightLoyaltystatementabout accountopened 5+yrs.Past DueFeeWaiverFree!BuildrapportEmpathizewithcustomerAskcustomeraboutholidaysLoyaltystatement.KudosCallsEducatecustomeron APRUse theword"snow" ona call.Educateaboutonlinebanking

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Spanish Core
  2. Update Email address
  3. Get a customer in Utah County
  4. Interest Fee Waiver
  5. Educate customer about their rewards
  6. Send 5 emails
  7. Educate customer on balance transfers
  8. Release Pending Payment
  9. Educate about mobile app
  10. customer states at end of call how big of a help you've been.
  11. Build rapport about holiday traditions
  12. Provide ownership statement
  13. Submit Soar call
  14. Surprise and Delight
  15. Loyalty statement about account opened 5+ yrs.
  16. Past Due Fee Waiver
  17. Free!
  18. Build rapport
  19. Empathize with customer
  20. Ask customer about holidays
  21. Loyalty statement.
  22. Kudos Calls
  23. Educate customer on APR
  24. Use the word "snow" on a call.
  25. Educate about online banking