Free!EmpathizewithcustomerEducatecustomeron balancetransfersSurpriseandDelightEducateaboutmobileappPast DueFeeWaiverAskcustomeraboutholidaysUse theword"snow" ona call.Loyaltystatement.UpdateEmailaddressInterestFeeWaivercustomerstates at endof call how bigof a helpyou've been.ReleasePendingPaymentSubmitSoarcallSend 5emailsBuildrapportLoyaltystatementabout accountopened 5+yrs.ProvideownershipstatementEducatecustomeron APRGet acustomerin UtahCountyEducatecustomerabout theirrewardsTransfertoSpanishCoreBuild rapportaboutholidaytraditionsEducateaboutonlinebankingKudosCallsFree!EmpathizewithcustomerEducatecustomeron balancetransfersSurpriseandDelightEducateaboutmobileappPast DueFeeWaiverAskcustomeraboutholidaysUse theword"snow" ona call.Loyaltystatement.UpdateEmailaddressInterestFeeWaivercustomerstates at endof call how bigof a helpyou've been.ReleasePendingPaymentSubmitSoarcallSend 5emailsBuildrapportLoyaltystatementabout accountopened 5+yrs.ProvideownershipstatementEducatecustomeron APRGet acustomerin UtahCountyEducatecustomerabout theirrewardsTransfertoSpanishCoreBuild rapportaboutholidaytraditionsEducateaboutonlinebankingKudosCalls

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Empathize with customer
  3. Educate customer on balance transfers
  4. Surprise and Delight
  5. Educate about mobile app
  6. Past Due Fee Waiver
  7. Ask customer about holidays
  8. Use the word "snow" on a call.
  9. Loyalty statement.
  10. Update Email address
  11. Interest Fee Waiver
  12. customer states at end of call how big of a help you've been.
  13. Release Pending Payment
  14. Submit Soar call
  15. Send 5 emails
  16. Build rapport
  17. Loyalty statement about account opened 5+ yrs.
  18. Provide ownership statement
  19. Educate customer on APR
  20. Get a customer in Utah County
  21. Educate customer about their rewards
  22. Transfer to Spanish Core
  23. Build rapport about holiday traditions
  24. Educate about online banking
  25. Kudos Calls