EmpathizewithcustomerBuild rapportaboutholidaytraditionsFree!Educatecustomerabout theirrewardsGet acustomerin UtahCountycustomerstates at endof call how bigof a helpyou've been.Loyaltystatementabout accountopened 5+yrs.SubmitSoarcallKudosCallsEducatecustomeron APRSend 5emailsAskcustomeraboutholidaysUse theword"snow" ona call.SurpriseandDelightProvideownershipstatementLoyaltystatement.UpdateEmailaddressBuildrapportTransfertoSpanishCorePast DueFeeWaiverEducateaboutonlinebankingReleasePendingPaymentEducateaboutmobileappInterestFeeWaiverEducatecustomeron balancetransfersEmpathizewithcustomerBuild rapportaboutholidaytraditionsFree!Educatecustomerabout theirrewardsGet acustomerin UtahCountycustomerstates at endof call how bigof a helpyou've been.Loyaltystatementabout accountopened 5+yrs.SubmitSoarcallKudosCallsEducatecustomeron APRSend 5emailsAskcustomeraboutholidaysUse theword"snow" ona call.SurpriseandDelightProvideownershipstatementLoyaltystatement.UpdateEmailaddressBuildrapportTransfertoSpanishCorePast DueFeeWaiverEducateaboutonlinebankingReleasePendingPaymentEducateaboutmobileappInterestFeeWaiverEducatecustomeron balancetransfers

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize with customer
  2. Build rapport about holiday traditions
  3. Free!
  4. Educate customer about their rewards
  5. Get a customer in Utah County
  6. customer states at end of call how big of a help you've been.
  7. Loyalty statement about account opened 5+ yrs.
  8. Submit Soar call
  9. Kudos Calls
  10. Educate customer on APR
  11. Send 5 emails
  12. Ask customer about holidays
  13. Use the word "snow" on a call.
  14. Surprise and Delight
  15. Provide ownership statement
  16. Loyalty statement.
  17. Update Email address
  18. Build rapport
  19. Transfer to Spanish Core
  20. Past Due Fee Waiver
  21. Educate about online banking
  22. Release Pending Payment
  23. Educate about mobile app
  24. Interest Fee Waiver
  25. Educate customer on balance transfers