customerstates at endof call how bigof a helpyou've been.SubmitSoarcallFree!EmpathizewithcustomerLoyaltystatementabout accountopened 5+yrs.InterestFeeWaiverUse theword"snow" ona call.Educatecustomeron balancetransfersEducateaboutonlinebankingEducateaboutmobileappSend 5emailsUpdateEmailaddressSurpriseandDelightKudosCallsGet acustomerin UtahCountyEducatecustomeron APRLoyaltystatement.Past DueFeeWaiverBuildrapportEducatecustomerabout theirrewardsAskcustomeraboutholidaysReleasePendingPaymentTransfertoSpanishCoreBuild rapportaboutholidaytraditionsProvideownershipstatementcustomerstates at endof call how bigof a helpyou've been.SubmitSoarcallFree!EmpathizewithcustomerLoyaltystatementabout accountopened 5+yrs.InterestFeeWaiverUse theword"snow" ona call.Educatecustomeron balancetransfersEducateaboutonlinebankingEducateaboutmobileappSend 5emailsUpdateEmailaddressSurpriseandDelightKudosCallsGet acustomerin UtahCountyEducatecustomeron APRLoyaltystatement.Past DueFeeWaiverBuildrapportEducatecustomerabout theirrewardsAskcustomeraboutholidaysReleasePendingPaymentTransfertoSpanishCoreBuild rapportaboutholidaytraditionsProvideownershipstatement

Holiday Bingo (1 box per call) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer states at end of call how big of a help you've been.
  2. Submit Soar call
  3. Free!
  4. Empathize with customer
  5. Loyalty statement about account opened 5+ yrs.
  6. Interest Fee Waiver
  7. Use the word "snow" on a call.
  8. Educate customer on balance transfers
  9. Educate about online banking
  10. Educate about mobile app
  11. Send 5 emails
  12. Update Email address
  13. Surprise and Delight
  14. Kudos Calls
  15. Get a customer in Utah County
  16. Educate customer on APR
  17. Loyalty statement.
  18. Past Due Fee Waiver
  19. Build rapport
  20. Educate customer about their rewards
  21. Ask customer about holidays
  22. Release Pending Payment
  23. Transfer to Spanish Core
  24. Build rapport about holiday traditions
  25. Provide ownership statement