Client -"Sorry, Iwas onmute""Can youopen acase forme""My CardFeed isn'tworking"We need tomodify/updateGL Codes"Clientwants toterminate"We areupdatinguserprofiles""How longfor PM tobeassigned?"ClientRequestsMeetingInsightDashboardin SolutionReview?Clientneeds anextractsplit"Weuse/needa ghostcard"Submit a Leadto an AppCenter Partner(they can emailme notificationemail)Clientwants aTierDecrease"We didn'tknow we'dbe chargedfor that"Client - "I'lldiscuss thatwith (InsertTitle)""How DoI add auser?"Receivea billingquestionWe aremanuallymodifyingextract filesReview theApp InsightDashboardw/clientClientneeds toleave thecall early(Concurgroup) isnot beingresponsive"Who ismyConcurcontact?"Can youhelp memodify areport?"You seeKel give ahigh fiveClient -"Sorry, Iwas onmute""Can youopen acase forme""My CardFeed isn'tworking"We need tomodify/updateGL Codes"Clientwants toterminate"We areupdatinguserprofiles""How longfor PM tobeassigned?"ClientRequestsMeetingInsightDashboardin SolutionReview?Clientneeds anextractsplit"Weuse/needa ghostcard"Submit a Leadto an AppCenter Partner(they can emailme notificationemail)Clientwants aTierDecrease"We didn'tknow we'dbe chargedfor that"Client - "I'lldiscuss thatwith (InsertTitle)""How DoI add auser?"Receivea billingquestionWe aremanuallymodifyingextract filesReview theApp InsightDashboardw/clientClientneeds toleave thecall early(Concurgroup) isnot beingresponsive"Who ismyConcurcontact?"Can youhelp memodify areport?"You seeKel give ahigh five

CSM LINGO BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client - "Sorry, I was on mute"
  2. "Can you open a case for me"
  3. "My Card Feed isn't working"
  4. We need to modify/update GL Codes"
  5. Client wants to terminate
  6. "We are updating user profiles"
  7. "How long for PM to be assigned?"
  8. Client Requests Meeting
  9. Insight Dashboard in Solution Review?
  10. Client needs an extract split
  11. "We use/need a ghost card"
  12. Submit a Lead to an App Center Partner (they can email me notification email)
  13. Client wants a Tier Decrease
  14. "We didn't know we'd be charged for that"
  15. Client - "I'll discuss that with (Insert Title)"
  16. "How Do I add a user?"
  17. Receive a billing question
  18. We are manually modifying extract files
  19. Review the App Insight Dashboard w/client
  20. Client needs to leave the call early
  21. (Concur group) is not being responsive
  22. "Who is my Concur contact?
  23. "Can you help me modify a report?"
  24. You see Kel give a high five