Thank you for calling FCB Say something nice to your co-worker Answer phone by 2nd ring Show eagerness to help someone Shake someone's hand Recommend a savings acct Warm transfer to platform or teller line Display a positive FCB spirit Welcome to FCB Smiled Have a wonderful day or similar response Have info ready to enter in tracking log credit card conver- sation with a customer Minimum of 10 contacts made Recommend online banking to a customer Mortgage conver- sation with a customer Recommend a checking acct VEP Decision maker conversation Thanked a customer How may I help you today? or similar 2 referrals or 2 accts opened Have a conver-sation about merchant services Ask for a referral from an existing customer CET or Teller referral - min of 3 Thank you for calling FCB Say something nice to your co-worker Answer phone by 2nd ring Show eagerness to help someone Shake someone's hand Recommend a savings acct Warm transfer to platform or teller line Display a positive FCB spirit Welcome to FCB Smiled Have a wonderful day or similar response Have info ready to enter in tracking log credit card conver- sation with a customer Minimum of 10 contacts made Recommend online banking to a customer Mortgage conver- sation with a customer Recommend a checking acct VEP Decision maker conversation Thanked a customer How may I help you today? or similar 2 referrals or 2 accts opened Have a conver-sation about merchant services Ask for a referral from an existing customer CET or Teller referral - min of 3
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank you for calling FCB
Say something nice to your co-worker
Answer phone by 2nd ring
Show eagerness to help someone
Shake someone's hand
Recommend a savings acct
Warm transfer to platform or teller line
Display a positive FCB spirit
Welcome to FCB
Smiled
Have a wonderful day or similar response
Have info ready to enter in tracking log
credit card conver-sation with a customer
Minimum of 10 contacts made
Recommend online banking to a customer
Mortgage conver-sation with a customer
Recommend a checking acct
VEP Decision maker conversation
Thanked a customer
How may I help you today? or similar
2 referrals or 2 accts opened
Have a conver-sation about merchant services
Ask for a referral from an existing customer
CET or Teller referral - min of 3