Thank you for calling FCB Thanked a customer Mortgage conver- sation with a customer Recommend online banking to a customer Recommend a savings acct VEP Decision maker conversation Smiled Welcome to FCB credit card conver- sation with a customer Ask for a referral from an existing customer Have a conver-sation about merchant services Warm transfer to platform or teller line Recommend a checking acct Have a wonderful day or similar response Have info ready to enter in tracking log 2 referrals or 2 accts opened Show eagerness to help someone Minimum of 10 contacts made Answer phone by 2nd ring Shake someone's hand Say something nice to your co-worker How may I help you today? or similar Display a positive FCB spirit CET or Teller referral - min of 3 Thank you for calling FCB Thanked a customer Mortgage conver- sation with a customer Recommend online banking to a customer Recommend a savings acct VEP Decision maker conversation Smiled Welcome to FCB credit card conver- sation with a customer Ask for a referral from an existing customer Have a conver-sation about merchant services Warm transfer to platform or teller line Recommend a checking acct Have a wonderful day or similar response Have info ready to enter in tracking log 2 referrals or 2 accts opened Show eagerness to help someone Minimum of 10 contacts made Answer phone by 2nd ring Shake someone's hand Say something nice to your co-worker How may I help you today? or similar Display a positive FCB spirit CET or Teller referral - min of 3
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank you for calling FCB
Thanked a customer
Mortgage conver-sation with a customer
Recommend online banking to a customer
Recommend a savings acct
VEP Decision maker conversation
Smiled
Welcome to FCB
credit card conver-sation with a customer
Ask for a referral from an existing customer
Have a conver-sation about merchant services
Warm transfer to platform or teller line
Recommend a checking acct
Have a wonderful day or similar response
Have info ready to enter in tracking log
2 referrals or 2 accts opened
Show eagerness to help someone
Minimum of 10 contacts made
Answer phone by 2nd ring
Shake someone's hand
Say something nice to your co-worker
How may I help you today? or similar
Display a positive FCB spirit
CET or Teller referral - min of 3