2 referrals or 2 accts opened Recommend a checking acct Mortgage conver- sation with a customer Minimum of 10 contacts made Display a positive FCB spirit CET or Teller referral - min of 3 Welcome to FCB Warm transfer to platform or teller line Recommend online banking to a customer Have a conver-sation about merchant services Recommend a savings acct credit card conver- sation with a customer Have info ready to enter in tracking log Have a wonderful day or similar response How may I help you today? or similar Ask for a referral from an existing customer Answer phone by 2nd ring Say something nice to your co-worker Smiled Thanked a customer Show eagerness to help someone Thank you for calling FCB Shake someone's hand VEP Decision maker conversation 2 referrals or 2 accts opened Recommend a checking acct Mortgage conver- sation with a customer Minimum of 10 contacts made Display a positive FCB spirit CET or Teller referral - min of 3 Welcome to FCB Warm transfer to platform or teller line Recommend online banking to a customer Have a conver-sation about merchant services Recommend a savings acct credit card conver- sation with a customer Have info ready to enter in tracking log Have a wonderful day or similar response How may I help you today? or similar Ask for a referral from an existing customer Answer phone by 2nd ring Say something nice to your co-worker Smiled Thanked a customer Show eagerness to help someone Thank you for calling FCB Shake someone's hand VEP Decision maker conversation
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
2 referrals or 2 accts opened
Recommend a checking acct
Mortgage conver-sation with a customer
Minimum of 10 contacts made
Display a positive FCB spirit
CET or Teller referral - min of 3
Welcome to FCB
Warm transfer to platform or teller line
Recommend online banking to a customer
Have a conver-sation about merchant services
Recommend a savings acct
credit card conver-sation with a customer
Have info ready to enter in tracking log
Have a wonderful day or similar response
How may I help you today? or similar
Ask for a referral from an existing customer
Answer phone by 2nd ring
Say something nice to your co-worker
Smiled
Thanked a customer
Show eagerness to help someone
Thank you for calling FCB
Shake someone's hand
VEP Decision maker conversation