Have info ready to enter in tracking log Minimum of 10 contacts made Thanked a customer How may I help you today? or similar CET or Teller referral - min of 3 VEP Decision maker conversation Have a wonderful day or similar response Display a positive FCB spirit 2 referrals or 2 accts opened Say something nice to your co-worker Ask for a referral from an existing customer Mortgage conver- sation with a customer Have a conver-sation about merchant services credit card conver- sation with a customer Recommend a savings acct Recommend online banking to a customer Thank you for calling FCB Welcome to FCB Recommend a checking acct Warm transfer to platform or teller line Show eagerness to help someone Shake someone's hand Smiled Answer phone by 2nd ring Have info ready to enter in tracking log Minimum of 10 contacts made Thanked a customer How may I help you today? or similar CET or Teller referral - min of 3 VEP Decision maker conversation Have a wonderful day or similar response Display a positive FCB spirit 2 referrals or 2 accts opened Say something nice to your co-worker Ask for a referral from an existing customer Mortgage conver- sation with a customer Have a conver-sation about merchant services credit card conver- sation with a customer Recommend a savings acct Recommend online banking to a customer Thank you for calling FCB Welcome to FCB Recommend a checking acct Warm transfer to platform or teller line Show eagerness to help someone Shake someone's hand Smiled Answer phone by 2nd ring
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Have info ready to enter in tracking log
Minimum of 10 contacts made
Thanked a customer
How may I help you today? or similar
CET or Teller referral - min of 3
VEP Decision maker conversation
Have a wonderful day or similar response
Display a positive FCB spirit
2 referrals or 2 accts opened
Say something nice to your co-worker
Ask for a referral from an existing customer
Mortgage conver-sation with a customer
Have a conver-sation about merchant services
credit card conver-sation with a customer
Recommend a savings acct
Recommend online banking to a customer
Thank you for calling FCB
Welcome to FCB
Recommend a checking acct
Warm transfer to platform or teller line
Show eagerness to help someone
Shake someone's hand
Smiled
Answer phone by 2nd ring