Is the clientauthenticated?Howcan Ihelp?May Isuggest…Have ajoyousnew year.Thank youfor beinga valuedcustomer.Wishingyou aprosperousnew year.Process afee refundrequest.I wish youdid not havetoexperiencethat.Get active!Take a walkon a breakor lunch.I hear yourfrustration.May Ihave yourfull name?How'syourday?Let’s reviewpro/direct bcrep toproper pathOffer selfserviceoptions tocustomer.Promoteonline ormobilebanking.Reviewsolutioncenter forupdatedprocedures.That is avalidconcern.I amhere tohelp.I canunderstandyourfrustration.This call maybe monitoredandrecorded.Review profor updatedprocedures.Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.Is the clientauthenticated?Howcan Ihelp?May Isuggest…Have ajoyousnew year.Thank youfor beinga valuedcustomer.Wishingyou aprosperousnew year.Process afee refundrequest.I wish youdid not havetoexperiencethat.Get active!Take a walkon a breakor lunch.I hear yourfrustration.May Ihave yourfull name?How'syourday?Let’s reviewpro/direct bcrep toproper pathOffer selfserviceoptions tocustomer.Promoteonline ormobilebanking.Reviewsolutioncenter forupdatedprocedures.That is avalidconcern.I amhere tohelp.I canunderstandyourfrustration.This call maybe monitoredandrecorded.Review profor updatedprocedures.Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is the client authenticated?
  2. How can I help?
  3. May I suggest…
  4. Have a joyous new year.
  5. Thank you for being a valued customer.
  6. Wishing you a prosperous new year.
  7. Process a fee refund request.
  8. I wish you did not have to experience that.
  9. Get active! Take a walk on a break or lunch.
  10. I hear your frustration.
  11. May I have your full name?
  12. How's your day?
  13. Let’s review pro/direct bc rep to proper path
  14. Offer self service options to customer.
  15. Promote online or mobile banking.
  16. Review solution center for updated procedures.
  17. That is a valid concern.
  18. I am here to help.
  19. I can understand your frustration.
  20. This call may be monitored and recorded.
  21. Review pro for updated procedures.
  22. Send a recognition card to someone.
  23. Follow procedures to resolve clients issue.
  24. Thank you for being an advocate for the client.