Thank youfor beinga valuedcustomer.Thank youfor being anadvocate forthe client.Reviewsolutioncenter forupdatedprocedures.I amhere tohelp.Promoteonline ormobilebanking.I hear yourfrustration.Is the clientauthenticated?This call maybe monitoredandrecorded.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Let’s reviewpro/direct bcrep toproper pathHow'syourday?Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Offer selfserviceoptions tocustomer.May Ihave yourfull name?Wishingyou aprosperousnew year.Have ajoyousnew year.Review profor updatedprocedures.May Isuggest…That is avalidconcern.I wish youdid not havetoexperiencethat.I canunderstandyourfrustration.Process afee refundrequest.Thank youfor beinga valuedcustomer.Thank youfor being anadvocate forthe client.Reviewsolutioncenter forupdatedprocedures.I amhere tohelp.Promoteonline ormobilebanking.I hear yourfrustration.Is the clientauthenticated?This call maybe monitoredandrecorded.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Let’s reviewpro/direct bcrep toproper pathHow'syourday?Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Offer selfserviceoptions tocustomer.May Ihave yourfull name?Wishingyou aprosperousnew year.Have ajoyousnew year.Review profor updatedprocedures.May Isuggest…That is avalidconcern.I wish youdid not havetoexperiencethat.I canunderstandyourfrustration.Process afee refundrequest.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being a valued customer.
  2. Thank you for being an advocate for the client.
  3. Review solution center for updated procedures.
  4. I am here to help.
  5. Promote online or mobile banking.
  6. I hear your frustration.
  7. Is the client authenticated?
  8. This call may be monitored and recorded.
  9. Get active! Take a walk on a break or lunch.
  10. How can I help?
  11. Let’s review pro/direct bc rep to proper path
  12. How's your day?
  13. Send a recognition card to someone.
  14. Follow procedures to resolve clients issue.
  15. Offer self service options to customer.
  16. May I have your full name?
  17. Wishing you a prosperous new year.
  18. Have a joyous new year.
  19. Review pro for updated procedures.
  20. May I suggest…
  21. That is a valid concern.
  22. I wish you did not have to experience that.
  23. I can understand your frustration.
  24. Process a fee refund request.