I amhere tohelp.Thank youfor beinga valuedcustomer.Offer selfserviceoptions tocustomer.I canunderstandyourfrustration.Get active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.That is avalidconcern.Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.Is the clientauthenticated?Have ajoyousnew year.How'syourday?Wishingyou aprosperousnew year.Review profor updatedprocedures.May Isuggest…May Ihave yourfull name?Send arecognitioncard tosomeone.This call maybe monitoredandrecorded.Howcan Ihelp?Let’s reviewpro/direct bcrep toproper pathI wish youdid not havetoexperiencethat.Promoteonline ormobilebanking.Process afee refundrequest.Thank youfor being anadvocate forthe client.I amhere tohelp.Thank youfor beinga valuedcustomer.Offer selfserviceoptions tocustomer.I canunderstandyourfrustration.Get active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.That is avalidconcern.Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.Is the clientauthenticated?Have ajoyousnew year.How'syourday?Wishingyou aprosperousnew year.Review profor updatedprocedures.May Isuggest…May Ihave yourfull name?Send arecognitioncard tosomeone.This call maybe monitoredandrecorded.Howcan Ihelp?Let’s reviewpro/direct bcrep toproper pathI wish youdid not havetoexperiencethat.Promoteonline ormobilebanking.Process afee refundrequest.Thank youfor being anadvocate forthe client.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here to help.
  2. Thank you for being a valued customer.
  3. Offer self service options to customer.
  4. I can understand your frustration.
  5. Get active! Take a walk on a break or lunch.
  6. Follow procedures to resolve clients issue.
  7. That is a valid concern.
  8. Review solution center for updated procedures.
  9. I hear your frustration.
  10. Is the client authenticated?
  11. Have a joyous new year.
  12. How's your day?
  13. Wishing you a prosperous new year.
  14. Review pro for updated procedures.
  15. May I suggest…
  16. May I have your full name?
  17. Send a recognition card to someone.
  18. This call may be monitored and recorded.
  19. How can I help?
  20. Let’s review pro/direct bc rep to proper path
  21. I wish you did not have to experience that.
  22. Promote online or mobile banking.
  23. Process a fee refund request.
  24. Thank you for being an advocate for the client.