Thank youfor being anadvocate forthe client.Get active!Take a walkon a breakor lunch.Wishingyou aprosperousnew year.Have ajoyousnew year.How'syourday?Howcan Ihelp?That is avalidconcern.May Ihave yourfull name?Send arecognitioncard tosomeone.Process afee refundrequest.This call maybe monitoredandrecorded.Offer selfserviceoptions tocustomer.I hear yourfrustration.Review profor updatedprocedures.Let’s reviewpro/direct bcrep toproper pathI wish youdid not havetoexperiencethat.I amhere tohelp.Promoteonline ormobilebanking.Is the clientauthenticated?Followproceduresto resolveclients issue.I canunderstandyourfrustration.Reviewsolutioncenter forupdatedprocedures.Thank youfor beinga valuedcustomer.May Isuggest…Thank youfor being anadvocate forthe client.Get active!Take a walkon a breakor lunch.Wishingyou aprosperousnew year.Have ajoyousnew year.How'syourday?Howcan Ihelp?That is avalidconcern.May Ihave yourfull name?Send arecognitioncard tosomeone.Process afee refundrequest.This call maybe monitoredandrecorded.Offer selfserviceoptions tocustomer.I hear yourfrustration.Review profor updatedprocedures.Let’s reviewpro/direct bcrep toproper pathI wish youdid not havetoexperiencethat.I amhere tohelp.Promoteonline ormobilebanking.Is the clientauthenticated?Followproceduresto resolveclients issue.I canunderstandyourfrustration.Reviewsolutioncenter forupdatedprocedures.Thank youfor beinga valuedcustomer.May Isuggest…

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being an advocate for the client.
  2. Get active! Take a walk on a break or lunch.
  3. Wishing you a prosperous new year.
  4. Have a joyous new year.
  5. How's your day?
  6. How can I help?
  7. That is a valid concern.
  8. May I have your full name?
  9. Send a recognition card to someone.
  10. Process a fee refund request.
  11. This call may be monitored and recorded.
  12. Offer self service options to customer.
  13. I hear your frustration.
  14. Review pro for updated procedures.
  15. Let’s review pro/direct bc rep to proper path
  16. I wish you did not have to experience that.
  17. I am here to help.
  18. Promote online or mobile banking.
  19. Is the client authenticated?
  20. Follow procedures to resolve clients issue.
  21. I can understand your frustration.
  22. Review solution center for updated procedures.
  23. Thank you for being a valued customer.
  24. May I suggest…