I amhere tohelp.Send arecognitioncard tosomeone.Get active!Take a walkon a breakor lunch.Process afee refundrequest.Reviewsolutioncenter forupdatedprocedures.May Isuggest…I canunderstandyourfrustration.Have ajoyousnew year.Promoteonline ormobilebanking.I wish youdid not havetoexperiencethat.How'syourday?Wishingyou aprosperousnew year.Howcan Ihelp?Thank youfor being anadvocate forthe client.Is the clientauthenticated?I hear yourfrustration.This call maybe monitoredandrecorded.May Ihave yourfull name?Offer selfserviceoptions tocustomer.Review profor updatedprocedures.Thank youfor beinga valuedcustomer.That is avalidconcern.Followproceduresto resolveclients issue.Let’s reviewpro/direct bcrep toproper pathI amhere tohelp.Send arecognitioncard tosomeone.Get active!Take a walkon a breakor lunch.Process afee refundrequest.Reviewsolutioncenter forupdatedprocedures.May Isuggest…I canunderstandyourfrustration.Have ajoyousnew year.Promoteonline ormobilebanking.I wish youdid not havetoexperiencethat.How'syourday?Wishingyou aprosperousnew year.Howcan Ihelp?Thank youfor being anadvocate forthe client.Is the clientauthenticated?I hear yourfrustration.This call maybe monitoredandrecorded.May Ihave yourfull name?Offer selfserviceoptions tocustomer.Review profor updatedprocedures.Thank youfor beinga valuedcustomer.That is avalidconcern.Followproceduresto resolveclients issue.Let’s reviewpro/direct bcrep toproper path

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here to help.
  2. Send a recognition card to someone.
  3. Get active! Take a walk on a break or lunch.
  4. Process a fee refund request.
  5. Review solution center for updated procedures.
  6. May I suggest…
  7. I can understand your frustration.
  8. Have a joyous new year.
  9. Promote online or mobile banking.
  10. I wish you did not have to experience that.
  11. How's your day?
  12. Wishing you a prosperous new year.
  13. How can I help?
  14. Thank you for being an advocate for the client.
  15. Is the client authenticated?
  16. I hear your frustration.
  17. This call may be monitored and recorded.
  18. May I have your full name?
  19. Offer self service options to customer.
  20. Review pro for updated procedures.
  21. Thank you for being a valued customer.
  22. That is a valid concern.
  23. Follow procedures to resolve clients issue.
  24. Let’s review pro/direct bc rep to proper path