Promoteonline ormobilebanking.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.May Ihave yourfull name?This call maybe monitoredandrecorded.I hear yourfrustration.Have ajoyousnew year.Review profor updatedprocedures.Thank youfor being anadvocate forthe client.May Isuggest…How'syourday?Let’s reviewpro/direct bcrep toproper pathOffer selfserviceoptions tocustomer.Process afee refundrequest.I canunderstandyourfrustration.Send arecognitioncard tosomeone.Thank youfor beinga valuedcustomer.Wishingyou aprosperousnew year.Get active!Take a walkon a breakor lunch.I wish youdid not havetoexperiencethat.Howcan Ihelp?That is avalidconcern.I amhere tohelp.Followproceduresto resolveclients issue.Promoteonline ormobilebanking.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.May Ihave yourfull name?This call maybe monitoredandrecorded.I hear yourfrustration.Have ajoyousnew year.Review profor updatedprocedures.Thank youfor being anadvocate forthe client.May Isuggest…How'syourday?Let’s reviewpro/direct bcrep toproper pathOffer selfserviceoptions tocustomer.Process afee refundrequest.I canunderstandyourfrustration.Send arecognitioncard tosomeone.Thank youfor beinga valuedcustomer.Wishingyou aprosperousnew year.Get active!Take a walkon a breakor lunch.I wish youdid not havetoexperiencethat.Howcan Ihelp?That is avalidconcern.I amhere tohelp.Followproceduresto resolveclients issue.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote online or mobile banking.
  2. Is the client authenticated?
  3. Review solution center for updated procedures.
  4. May I have your full name?
  5. This call may be monitored and recorded.
  6. I hear your frustration.
  7. Have a joyous new year.
  8. Review pro for updated procedures.
  9. Thank you for being an advocate for the client.
  10. May I suggest…
  11. How's your day?
  12. Let’s review pro/direct bc rep to proper path
  13. Offer self service options to customer.
  14. Process a fee refund request.
  15. I can understand your frustration.
  16. Send a recognition card to someone.
  17. Thank you for being a valued customer.
  18. Wishing you a prosperous new year.
  19. Get active! Take a walk on a break or lunch.
  20. I wish you did not have to experience that.
  21. How can I help?
  22. That is a valid concern.
  23. I am here to help.
  24. Follow procedures to resolve clients issue.