May Isuggest…Let’s reviewpro/direct bcrep toproper pathI hear yourfrustration.I amhere tohelp.Have ajoyousnew year.Reviewsolutioncenter forupdatedprocedures.How'syourday?That is avalidconcern.Process afee refundrequest.I canunderstandyourfrustration.Thank youfor beinga valuedcustomer.Thank youfor being anadvocate forthe client.I wish youdid not havetoexperiencethat.May Ihave yourfull name?Is the clientauthenticated?Offer selfserviceoptions tocustomer.Followproceduresto resolveclients issue.This call maybe monitoredandrecorded.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Wishingyou aprosperousnew year.Review profor updatedprocedures.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.May Isuggest…Let’s reviewpro/direct bcrep toproper pathI hear yourfrustration.I amhere tohelp.Have ajoyousnew year.Reviewsolutioncenter forupdatedprocedures.How'syourday?That is avalidconcern.Process afee refundrequest.I canunderstandyourfrustration.Thank youfor beinga valuedcustomer.Thank youfor being anadvocate forthe client.I wish youdid not havetoexperiencethat.May Ihave yourfull name?Is the clientauthenticated?Offer selfserviceoptions tocustomer.Followproceduresto resolveclients issue.This call maybe monitoredandrecorded.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Wishingyou aprosperousnew year.Review profor updatedprocedures.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I suggest…
  2. Let’s review pro/direct bc rep to proper path
  3. I hear your frustration.
  4. I am here to help.
  5. Have a joyous new year.
  6. Review solution center for updated procedures.
  7. How's your day?
  8. That is a valid concern.
  9. Process a fee refund request.
  10. I can understand your frustration.
  11. Thank you for being a valued customer.
  12. Thank you for being an advocate for the client.
  13. I wish you did not have to experience that.
  14. May I have your full name?
  15. Is the client authenticated?
  16. Offer self service options to customer.
  17. Follow procedures to resolve clients issue.
  18. This call may be monitored and recorded.
  19. Get active! Take a walk on a break or lunch.
  20. How can I help?
  21. Wishing you a prosperous new year.
  22. Review pro for updated procedures.
  23. Promote online or mobile banking.
  24. Send a recognition card to someone.