I hear yourfrustration.May Isuggest…Followproceduresto resolveclients issue.Send arecognitioncard tosomeone.Have ajoyousnew year.I wish youdid not havetoexperiencethat.Promoteonline ormobilebanking.Thank youfor being anadvocate forthe client.Wishingyou aprosperousnew year.This call maybe monitoredandrecorded.May Ihave yourfull name?Process afee refundrequest.That is avalidconcern.Howcan Ihelp?I canunderstandyourfrustration.Offer selfserviceoptions tocustomer.Get active!Take a walkon a breakor lunch.Review profor updatedprocedures.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.I amhere tohelp.Let’s reviewpro/direct bcrep toproper pathThank youfor beinga valuedcustomer.How'syourday?I hear yourfrustration.May Isuggest…Followproceduresto resolveclients issue.Send arecognitioncard tosomeone.Have ajoyousnew year.I wish youdid not havetoexperiencethat.Promoteonline ormobilebanking.Thank youfor being anadvocate forthe client.Wishingyou aprosperousnew year.This call maybe monitoredandrecorded.May Ihave yourfull name?Process afee refundrequest.That is avalidconcern.Howcan Ihelp?I canunderstandyourfrustration.Offer selfserviceoptions tocustomer.Get active!Take a walkon a breakor lunch.Review profor updatedprocedures.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.I amhere tohelp.Let’s reviewpro/direct bcrep toproper pathThank youfor beinga valuedcustomer.How'syourday?

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear your frustration.
  2. May I suggest…
  3. Follow procedures to resolve clients issue.
  4. Send a recognition card to someone.
  5. Have a joyous new year.
  6. I wish you did not have to experience that.
  7. Promote online or mobile banking.
  8. Thank you for being an advocate for the client.
  9. Wishing you a prosperous new year.
  10. This call may be monitored and recorded.
  11. May I have your full name?
  12. Process a fee refund request.
  13. That is a valid concern.
  14. How can I help?
  15. I can understand your frustration.
  16. Offer self service options to customer.
  17. Get active! Take a walk on a break or lunch.
  18. Review pro for updated procedures.
  19. Is the client authenticated?
  20. Review solution center for updated procedures.
  21. I am here to help.
  22. Let’s review pro/direct bc rep to proper path
  23. Thank you for being a valued customer.
  24. How's your day?