Promoteonline ormobilebanking.This call maybe monitoredandrecorded.Process afee refundrequest.May Isuggest…Thank youfor beinga valuedcustomer.That is avalidconcern.Howcan Ihelp?Get active!Take a walkon a breakor lunch.Offer selfserviceoptions tocustomer.I canunderstandyourfrustration.Have ajoyousnew year.How'syourday?I wish youdid not havetoexperiencethat.May Ihave yourfull name?Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.Let’s reviewpro/direct bcrep toproper pathReviewsolutioncenter forupdatedprocedures.I amhere tohelp.Review profor updatedprocedures.I hear yourfrustration.Wishingyou aprosperousnew year.Is the clientauthenticated?Promoteonline ormobilebanking.This call maybe monitoredandrecorded.Process afee refundrequest.May Isuggest…Thank youfor beinga valuedcustomer.That is avalidconcern.Howcan Ihelp?Get active!Take a walkon a breakor lunch.Offer selfserviceoptions tocustomer.I canunderstandyourfrustration.Have ajoyousnew year.How'syourday?I wish youdid not havetoexperiencethat.May Ihave yourfull name?Send arecognitioncard tosomeone.Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.Let’s reviewpro/direct bcrep toproper pathReviewsolutioncenter forupdatedprocedures.I amhere tohelp.Review profor updatedprocedures.I hear yourfrustration.Wishingyou aprosperousnew year.Is the clientauthenticated?

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote online or mobile banking.
  2. This call may be monitored and recorded.
  3. Process a fee refund request.
  4. May I suggest…
  5. Thank you for being a valued customer.
  6. That is a valid concern.
  7. How can I help?
  8. Get active! Take a walk on a break or lunch.
  9. Offer self service options to customer.
  10. I can understand your frustration.
  11. Have a joyous new year.
  12. How's your day?
  13. I wish you did not have to experience that.
  14. May I have your full name?
  15. Send a recognition card to someone.
  16. Follow procedures to resolve clients issue.
  17. Thank you for being an advocate for the client.
  18. Let’s review pro/direct bc rep to proper path
  19. Review solution center for updated procedures.
  20. I am here to help.
  21. Review pro for updated procedures.
  22. I hear your frustration.
  23. Wishing you a prosperous new year.
  24. Is the client authenticated?