May Ihave yourfull name?Process afee refundrequest.That is avalidconcern.I wish youdid not havetoexperiencethat.Send arecognitioncard tosomeone.Promoteonline ormobilebanking.Have ajoyousnew year.Review profor updatedprocedures.How'syourday?May Isuggest…Followproceduresto resolveclients issue.I canunderstandyourfrustration.I amhere tohelp.Let’s reviewpro/direct bcrep toproper pathWishingyou aprosperousnew year.Offer selfserviceoptions tocustomer.I hear yourfrustration.Get active!Take a walkon a breakor lunch.Reviewsolutioncenter forupdatedprocedures.Is the clientauthenticated?Thank youfor beinga valuedcustomer.Howcan Ihelp?Thank youfor being anadvocate forthe client.This call maybe monitoredandrecorded.May Ihave yourfull name?Process afee refundrequest.That is avalidconcern.I wish youdid not havetoexperiencethat.Send arecognitioncard tosomeone.Promoteonline ormobilebanking.Have ajoyousnew year.Review profor updatedprocedures.How'syourday?May Isuggest…Followproceduresto resolveclients issue.I canunderstandyourfrustration.I amhere tohelp.Let’s reviewpro/direct bcrep toproper pathWishingyou aprosperousnew year.Offer selfserviceoptions tocustomer.I hear yourfrustration.Get active!Take a walkon a breakor lunch.Reviewsolutioncenter forupdatedprocedures.Is the clientauthenticated?Thank youfor beinga valuedcustomer.Howcan Ihelp?Thank youfor being anadvocate forthe client.This call maybe monitoredandrecorded.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I have your full name?
  2. Process a fee refund request.
  3. That is a valid concern.
  4. I wish you did not have to experience that.
  5. Send a recognition card to someone.
  6. Promote online or mobile banking.
  7. Have a joyous new year.
  8. Review pro for updated procedures.
  9. How's your day?
  10. May I suggest…
  11. Follow procedures to resolve clients issue.
  12. I can understand your frustration.
  13. I am here to help.
  14. Let’s review pro/direct bc rep to proper path
  15. Wishing you a prosperous new year.
  16. Offer self service options to customer.
  17. I hear your frustration.
  18. Get active! Take a walk on a break or lunch.
  19. Review solution center for updated procedures.
  20. Is the client authenticated?
  21. Thank you for being a valued customer.
  22. How can I help?
  23. Thank you for being an advocate for the client.
  24. This call may be monitored and recorded.