Thank youfor beinga valuedcustomer.Have ajoyousnew year.How'syourday?I canunderstandyourfrustration.Promoteonline ormobilebanking.I amhere tohelp.Wishingyou aprosperousnew year.Let’s reviewpro/direct bcrep toproper pathHowcan Ihelp?Thank youfor being anadvocate forthe client.That is avalidconcern.May Isuggest…Get active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.Send arecognitioncard tosomeone.I wish youdid not havetoexperiencethat.May Ihave yourfull name?This call maybe monitoredandrecorded.Process afee refundrequest.Is the clientauthenticated?Offer selfserviceoptions tocustomer.Review profor updatedprocedures.Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.Thank youfor beinga valuedcustomer.Have ajoyousnew year.How'syourday?I canunderstandyourfrustration.Promoteonline ormobilebanking.I amhere tohelp.Wishingyou aprosperousnew year.Let’s reviewpro/direct bcrep toproper pathHowcan Ihelp?Thank youfor being anadvocate forthe client.That is avalidconcern.May Isuggest…Get active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.Send arecognitioncard tosomeone.I wish youdid not havetoexperiencethat.May Ihave yourfull name?This call maybe monitoredandrecorded.Process afee refundrequest.Is the clientauthenticated?Offer selfserviceoptions tocustomer.Review profor updatedprocedures.Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for being a valued customer.
  2. Have a joyous new year.
  3. How's your day?
  4. I can understand your frustration.
  5. Promote online or mobile banking.
  6. I am here to help.
  7. Wishing you a prosperous new year.
  8. Let’s review pro/direct bc rep to proper path
  9. How can I help?
  10. Thank you for being an advocate for the client.
  11. That is a valid concern.
  12. May I suggest…
  13. Get active! Take a walk on a break or lunch.
  14. Follow procedures to resolve clients issue.
  15. Send a recognition card to someone.
  16. I wish you did not have to experience that.
  17. May I have your full name?
  18. This call may be monitored and recorded.
  19. Process a fee refund request.
  20. Is the client authenticated?
  21. Offer self service options to customer.
  22. Review pro for updated procedures.
  23. Review solution center for updated procedures.
  24. I hear your frustration.