Send arecognitioncard tosomeone.I wish youdid not havetoexperiencethat.I hear yourfrustration.Is the clientauthenticated?How'syourday?Get active!Take a walkon a breakor lunch.I canunderstandyourfrustration.Have ajoyousnew year.This call maybe monitoredandrecorded.Reviewsolutioncenter forupdatedprocedures.Thank youfor being anadvocate forthe client.Followproceduresto resolveclients issue.That is avalidconcern.Wishingyou aprosperousnew year.May Ihave yourfull name?Howcan Ihelp?Promoteonline ormobilebanking.Offer selfserviceoptions tocustomer.Thank youfor beinga valuedcustomer.May Isuggest…Let’s reviewpro/direct bcrep toproper pathProcess afee refundrequest.Review profor updatedprocedures.I amhere tohelp.Send arecognitioncard tosomeone.I wish youdid not havetoexperiencethat.I hear yourfrustration.Is the clientauthenticated?How'syourday?Get active!Take a walkon a breakor lunch.I canunderstandyourfrustration.Have ajoyousnew year.This call maybe monitoredandrecorded.Reviewsolutioncenter forupdatedprocedures.Thank youfor being anadvocate forthe client.Followproceduresto resolveclients issue.That is avalidconcern.Wishingyou aprosperousnew year.May Ihave yourfull name?Howcan Ihelp?Promoteonline ormobilebanking.Offer selfserviceoptions tocustomer.Thank youfor beinga valuedcustomer.May Isuggest…Let’s reviewpro/direct bcrep toproper pathProcess afee refundrequest.Review profor updatedprocedures.I amhere tohelp.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a recognition card to someone.
  2. I wish you did not have to experience that.
  3. I hear your frustration.
  4. Is the client authenticated?
  5. How's your day?
  6. Get active! Take a walk on a break or lunch.
  7. I can understand your frustration.
  8. Have a joyous new year.
  9. This call may be monitored and recorded.
  10. Review solution center for updated procedures.
  11. Thank you for being an advocate for the client.
  12. Follow procedures to resolve clients issue.
  13. That is a valid concern.
  14. Wishing you a prosperous new year.
  15. May I have your full name?
  16. How can I help?
  17. Promote online or mobile banking.
  18. Offer self service options to customer.
  19. Thank you for being a valued customer.
  20. May I suggest…
  21. Let’s review pro/direct bc rep to proper path
  22. Process a fee refund request.
  23. Review pro for updated procedures.
  24. I am here to help.