I amhere tohelp.This call maybe monitoredandrecorded.Thank youfor beinga valuedcustomer.May Isuggest…Let’s reviewpro/direct bcrep toproper pathMay Ihave yourfull name?Wishingyou aprosperousnew year.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Review profor updatedprocedures.How'syourday?Followproceduresto resolveclients issue.Promoteonline ormobilebanking.Thank youfor being anadvocate forthe client.That is avalidconcern.I canunderstandyourfrustration.Send arecognitioncard tosomeone.Process afee refundrequest.I wish youdid not havetoexperiencethat.I hear yourfrustration.Offer selfserviceoptions tocustomer.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.Have ajoyousnew year.I amhere tohelp.This call maybe monitoredandrecorded.Thank youfor beinga valuedcustomer.May Isuggest…Let’s reviewpro/direct bcrep toproper pathMay Ihave yourfull name?Wishingyou aprosperousnew year.Get active!Take a walkon a breakor lunch.Howcan Ihelp?Review profor updatedprocedures.How'syourday?Followproceduresto resolveclients issue.Promoteonline ormobilebanking.Thank youfor being anadvocate forthe client.That is avalidconcern.I canunderstandyourfrustration.Send arecognitioncard tosomeone.Process afee refundrequest.I wish youdid not havetoexperiencethat.I hear yourfrustration.Offer selfserviceoptions tocustomer.Is the clientauthenticated?Reviewsolutioncenter forupdatedprocedures.Have ajoyousnew year.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am here to help.
  2. This call may be monitored and recorded.
  3. Thank you for being a valued customer.
  4. May I suggest…
  5. Let’s review pro/direct bc rep to proper path
  6. May I have your full name?
  7. Wishing you a prosperous new year.
  8. Get active! Take a walk on a break or lunch.
  9. How can I help?
  10. Review pro for updated procedures.
  11. How's your day?
  12. Follow procedures to resolve clients issue.
  13. Promote online or mobile banking.
  14. Thank you for being an advocate for the client.
  15. That is a valid concern.
  16. I can understand your frustration.
  17. Send a recognition card to someone.
  18. Process a fee refund request.
  19. I wish you did not have to experience that.
  20. I hear your frustration.
  21. Offer self service options to customer.
  22. Is the client authenticated?
  23. Review solution center for updated procedures.
  24. Have a joyous new year.