Review profor updatedprocedures.I hear yourfrustration.I canunderstandyourfrustration.Reviewsolutioncenter forupdatedprocedures.May Isuggest…Is the clientauthenticated?Followproceduresto resolveclients issue.I amhere tohelp.Howcan Ihelp?Get active!Take a walkon a breakor lunch.Wishingyou aprosperousnew year.Process afee refundrequest.Thank youfor beinga valuedcustomer.Offer selfserviceoptions tocustomer.May Ihave yourfull name?I wish youdid not havetoexperiencethat.Let’s reviewpro/direct bcrep toproper pathHow'syourday?That is avalidconcern.Have ajoyousnew year.This call maybe monitoredandrecorded.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.Thank youfor being anadvocate forthe client.Review profor updatedprocedures.I hear yourfrustration.I canunderstandyourfrustration.Reviewsolutioncenter forupdatedprocedures.May Isuggest…Is the clientauthenticated?Followproceduresto resolveclients issue.I amhere tohelp.Howcan Ihelp?Get active!Take a walkon a breakor lunch.Wishingyou aprosperousnew year.Process afee refundrequest.Thank youfor beinga valuedcustomer.Offer selfserviceoptions tocustomer.May Ihave yourfull name?I wish youdid not havetoexperiencethat.Let’s reviewpro/direct bcrep toproper pathHow'syourday?That is avalidconcern.Have ajoyousnew year.This call maybe monitoredandrecorded.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.Thank youfor being anadvocate forthe client.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review pro for updated procedures.
  2. I hear your frustration.
  3. I can understand your frustration.
  4. Review solution center for updated procedures.
  5. May I suggest…
  6. Is the client authenticated?
  7. Follow procedures to resolve clients issue.
  8. I am here to help.
  9. How can I help?
  10. Get active! Take a walk on a break or lunch.
  11. Wishing you a prosperous new year.
  12. Process a fee refund request.
  13. Thank you for being a valued customer.
  14. Offer self service options to customer.
  15. May I have your full name?
  16. I wish you did not have to experience that.
  17. Let’s review pro/direct bc rep to proper path
  18. How's your day?
  19. That is a valid concern.
  20. Have a joyous new year.
  21. This call may be monitored and recorded.
  22. Promote online or mobile banking.
  23. Send a recognition card to someone.
  24. Thank you for being an advocate for the client.