Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.Thank youfor being anadvocate forthe client.Howcan Ihelp?Followproceduresto resolveclients issue.Have ajoyousnew year.Get active!Take a walkon a breakor lunch.Thank youfor beinga valuedcustomer.Is the clientauthenticated?I amhere tohelp.Promoteonline ormobilebanking.How'syourday?That is avalidconcern.I wish youdid not havetoexperiencethat.Offer selfserviceoptions tocustomer.May Isuggest…May Ihave yourfull name?This call maybe monitoredandrecorded.Let’s reviewpro/direct bcrep toproper pathProcess afee refundrequest.I canunderstandyourfrustration.Review profor updatedprocedures.Wishingyou aprosperousnew year.Send arecognitioncard tosomeone.Reviewsolutioncenter forupdatedprocedures.I hear yourfrustration.Thank youfor being anadvocate forthe client.Howcan Ihelp?Followproceduresto resolveclients issue.Have ajoyousnew year.Get active!Take a walkon a breakor lunch.Thank youfor beinga valuedcustomer.Is the clientauthenticated?I amhere tohelp.Promoteonline ormobilebanking.How'syourday?That is avalidconcern.I wish youdid not havetoexperiencethat.Offer selfserviceoptions tocustomer.May Isuggest…May Ihave yourfull name?This call maybe monitoredandrecorded.Let’s reviewpro/direct bcrep toproper pathProcess afee refundrequest.I canunderstandyourfrustration.Review profor updatedprocedures.Wishingyou aprosperousnew year.Send arecognitioncard tosomeone.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review solution center for updated procedures.
  2. I hear your frustration.
  3. Thank you for being an advocate for the client.
  4. How can I help?
  5. Follow procedures to resolve clients issue.
  6. Have a joyous new year.
  7. Get active! Take a walk on a break or lunch.
  8. Thank you for being a valued customer.
  9. Is the client authenticated?
  10. I am here to help.
  11. Promote online or mobile banking.
  12. How's your day?
  13. That is a valid concern.
  14. I wish you did not have to experience that.
  15. Offer self service options to customer.
  16. May I suggest…
  17. May I have your full name?
  18. This call may be monitored and recorded.
  19. Let’s review pro/direct bc rep to proper path
  20. Process a fee refund request.
  21. I can understand your frustration.
  22. Review pro for updated procedures.
  23. Wishing you a prosperous new year.
  24. Send a recognition card to someone.