I hear yourfrustration.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.Have ajoyousnew year.Let’s reviewpro/direct bcrep toproper pathMay Ihave yourfull name?Reviewsolutioncenter forupdatedprocedures.Thank youfor being anadvocate forthe client.Process afee refundrequest.That is avalidconcern.I canunderstandyourfrustration.Howcan Ihelp?This call maybe monitoredandrecorded.How'syourday?I wish youdid not havetoexperiencethat.Followproceduresto resolveclients issue.I amhere tohelp.Get active!Take a walkon a breakor lunch.Offer selfserviceoptions tocustomer.Is the clientauthenticated?Thank youfor beinga valuedcustomer.Review profor updatedprocedures.Wishingyou aprosperousnew year.May Isuggest…I hear yourfrustration.Promoteonline ormobilebanking.Send arecognitioncard tosomeone.Have ajoyousnew year.Let’s reviewpro/direct bcrep toproper pathMay Ihave yourfull name?Reviewsolutioncenter forupdatedprocedures.Thank youfor being anadvocate forthe client.Process afee refundrequest.That is avalidconcern.I canunderstandyourfrustration.Howcan Ihelp?This call maybe monitoredandrecorded.How'syourday?I wish youdid not havetoexperiencethat.Followproceduresto resolveclients issue.I amhere tohelp.Get active!Take a walkon a breakor lunch.Offer selfserviceoptions tocustomer.Is the clientauthenticated?Thank youfor beinga valuedcustomer.Review profor updatedprocedures.Wishingyou aprosperousnew year.May Isuggest…

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hear your frustration.
  2. Promote online or mobile banking.
  3. Send a recognition card to someone.
  4. Have a joyous new year.
  5. Let’s review pro/direct bc rep to proper path
  6. May I have your full name?
  7. Review solution center for updated procedures.
  8. Thank you for being an advocate for the client.
  9. Process a fee refund request.
  10. That is a valid concern.
  11. I can understand your frustration.
  12. How can I help?
  13. This call may be monitored and recorded.
  14. How's your day?
  15. I wish you did not have to experience that.
  16. Follow procedures to resolve clients issue.
  17. I am here to help.
  18. Get active! Take a walk on a break or lunch.
  19. Offer self service options to customer.
  20. Is the client authenticated?
  21. Thank you for being a valued customer.
  22. Review pro for updated procedures.
  23. Wishing you a prosperous new year.
  24. May I suggest…