I canunderstandyourfrustration.Thank youfor being anadvocate forthe client.May Isuggest…Let’s reviewpro/direct bcrep toproper pathGet active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.Howcan Ihelp?May Ihave yourfull name?Offer selfserviceoptions tocustomer.I hear yourfrustration.I wish youdid not havetoexperiencethat.That is avalidconcern.How'syourday?Promoteonline ormobilebanking.Send arecognitioncard tosomeone.I amhere tohelp.Process afee refundrequest.Thank youfor beinga valuedcustomer.This call maybe monitoredandrecorded.Reviewsolutioncenter forupdatedprocedures.Is the clientauthenticated?Review profor updatedprocedures.Have ajoyousnew year.Wishingyou aprosperousnew year.I canunderstandyourfrustration.Thank youfor being anadvocate forthe client.May Isuggest…Let’s reviewpro/direct bcrep toproper pathGet active!Take a walkon a breakor lunch.Followproceduresto resolveclients issue.Howcan Ihelp?May Ihave yourfull name?Offer selfserviceoptions tocustomer.I hear yourfrustration.I wish youdid not havetoexperiencethat.That is avalidconcern.How'syourday?Promoteonline ormobilebanking.Send arecognitioncard tosomeone.I amhere tohelp.Process afee refundrequest.Thank youfor beinga valuedcustomer.This call maybe monitoredandrecorded.Reviewsolutioncenter forupdatedprocedures.Is the clientauthenticated?Review profor updatedprocedures.Have ajoyousnew year.Wishingyou aprosperousnew year.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can understand your frustration.
  2. Thank you for being an advocate for the client.
  3. May I suggest…
  4. Let’s review pro/direct bc rep to proper path
  5. Get active! Take a walk on a break or lunch.
  6. Follow procedures to resolve clients issue.
  7. How can I help?
  8. May I have your full name?
  9. Offer self service options to customer.
  10. I hear your frustration.
  11. I wish you did not have to experience that.
  12. That is a valid concern.
  13. How's your day?
  14. Promote online or mobile banking.
  15. Send a recognition card to someone.
  16. I am here to help.
  17. Process a fee refund request.
  18. Thank you for being a valued customer.
  19. This call may be monitored and recorded.
  20. Review solution center for updated procedures.
  21. Is the client authenticated?
  22. Review pro for updated procedures.
  23. Have a joyous new year.
  24. Wishing you a prosperous new year.