May Isuggest…Promoteonline ormobilebanking.May Ihave yourfull name?I wish youdid not havetoexperiencethat.I canunderstandyourfrustration.This call maybe monitoredandrecorded.I hear yourfrustration.How'syourday?Offer selfserviceoptions tocustomer.Thank youfor beinga valuedcustomer.Is the clientauthenticated?I amhere tohelp.Howcan Ihelp?Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.Reviewsolutioncenter forupdatedprocedures.That is avalidconcern.Let’s reviewpro/direct bcrep toproper pathWishingyou aprosperousnew year.Send arecognitioncard tosomeone.Review profor updatedprocedures.Have ajoyousnew year.Get active!Take a walkon a breakor lunch.Process afee refundrequest.May Isuggest…Promoteonline ormobilebanking.May Ihave yourfull name?I wish youdid not havetoexperiencethat.I canunderstandyourfrustration.This call maybe monitoredandrecorded.I hear yourfrustration.How'syourday?Offer selfserviceoptions tocustomer.Thank youfor beinga valuedcustomer.Is the clientauthenticated?I amhere tohelp.Howcan Ihelp?Followproceduresto resolveclients issue.Thank youfor being anadvocate forthe client.Reviewsolutioncenter forupdatedprocedures.That is avalidconcern.Let’s reviewpro/direct bcrep toproper pathWishingyou aprosperousnew year.Send arecognitioncard tosomeone.Review profor updatedprocedures.Have ajoyousnew year.Get active!Take a walkon a breakor lunch.Process afee refundrequest.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. May I suggest…
  2. Promote online or mobile banking.
  3. May I have your full name?
  4. I wish you did not have to experience that.
  5. I can understand your frustration.
  6. This call may be monitored and recorded.
  7. I hear your frustration.
  8. How's your day?
  9. Offer self service options to customer.
  10. Thank you for being a valued customer.
  11. Is the client authenticated?
  12. I am here to help.
  13. How can I help?
  14. Follow procedures to resolve clients issue.
  15. Thank you for being an advocate for the client.
  16. Review solution center for updated procedures.
  17. That is a valid concern.
  18. Let’s review pro/direct bc rep to proper path
  19. Wishing you a prosperous new year.
  20. Send a recognition card to someone.
  21. Review pro for updated procedures.
  22. Have a joyous new year.
  23. Get active! Take a walk on a break or lunch.
  24. Process a fee refund request.