This call maybe monitoredandrecorded.Wishingyou aprosperousnew year.Promoteonline ormobilebanking.Reviewsolutioncenter forupdatedprocedures.May Ihave yourfull name?Thank youfor beinga valuedcustomer.Is the clientauthenticated?I wish youdid not havetoexperiencethat.Followproceduresto resolveclients issue.Howcan Ihelp?That is avalidconcern.How'syourday?Have ajoyousnew year.Send arecognitioncard tosomeone.Review profor updatedprocedures.Let’s reviewpro/direct bcrep toproper pathI hear yourfrustration.Offer selfserviceoptions tocustomer.Get active!Take a walkon a breakor lunch.I amhere tohelp.May Isuggest…Process afee refundrequest.I canunderstandyourfrustration.Thank youfor being anadvocate forthe client.This call maybe monitoredandrecorded.Wishingyou aprosperousnew year.Promoteonline ormobilebanking.Reviewsolutioncenter forupdatedprocedures.May Ihave yourfull name?Thank youfor beinga valuedcustomer.Is the clientauthenticated?I wish youdid not havetoexperiencethat.Followproceduresto resolveclients issue.Howcan Ihelp?That is avalidconcern.How'syourday?Have ajoyousnew year.Send arecognitioncard tosomeone.Review profor updatedprocedures.Let’s reviewpro/direct bcrep toproper pathI hear yourfrustration.Offer selfserviceoptions tocustomer.Get active!Take a walkon a breakor lunch.I amhere tohelp.May Isuggest…Process afee refundrequest.I canunderstandyourfrustration.Thank youfor being anadvocate forthe client.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This call may be monitored and recorded.
  2. Wishing you a prosperous new year.
  3. Promote online or mobile banking.
  4. Review solution center for updated procedures.
  5. May I have your full name?
  6. Thank you for being a valued customer.
  7. Is the client authenticated?
  8. I wish you did not have to experience that.
  9. Follow procedures to resolve clients issue.
  10. How can I help?
  11. That is a valid concern.
  12. How's your day?
  13. Have a joyous new year.
  14. Send a recognition card to someone.
  15. Review pro for updated procedures.
  16. Let’s review pro/direct bc rep to proper path
  17. I hear your frustration.
  18. Offer self service options to customer.
  19. Get active! Take a walk on a break or lunch.
  20. I am here to help.
  21. May I suggest…
  22. Process a fee refund request.
  23. I can understand your frustration.
  24. Thank you for being an advocate for the client.