Sell 1 GIG HSI BTN: Get cust w/ same SAC hint as the PW Get customer kudos e-mail Get called the wrong name BTN: Explained to a cust what proration is Overcomes 2 objections. BTN: Upsell a customer calling for HSI with TV Sell a triple play BTN: Get a double play Cust calls modem "the box" BTN: Asked 3 discovery q on a call BTN: Do an upfront contract & value statement Do an order on a bordertown BTN: Get 100% on QA Finishes a day below 550 AHT De- escalate a cust BTN: Sell the Xtra package or above with DTV Do a speed upgrade Sell @ease on pending new connect Sell 2 HSI in a day Customer calls us "you people" BTN: 93% adherence, 92% availability day Talk to customer about weather BTN: Sell 2 voice lines in a day Sell 1 GIG HSI BTN: Get cust w/ same SAC hint as the PW Get customer kudos e-mail Get called the wrong name BTN: Explained to a cust what proration is Overcomes 2 objections. BTN: Upsell a customer calling for HSI with TV Sell a triple play BTN: Get a double play Cust calls modem "the box" BTN: Asked 3 discovery q on a call BTN: Do an upfront contract & value statement Do an order on a bordertown BTN: Get 100% on QA Finishes a day below 550 AHT De- escalate a cust BTN: Sell the Xtra package or above with DTV Do a speed upgrade Sell @ease on pending new connect Sell 2 HSI in a day Customer calls us "you people" BTN: 93% adherence, 92% availability day Talk to customer about weather BTN: Sell 2 voice lines in a day
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sell 1 GIG HSI
BTN:
Get cust w/ same SAC hint as the PW
Get customer kudos
e-mail
Get called the wrong name
BTN:
Explained to a cust what proration is
Overcomes 2 objections.
BTN:
Upsell a customer calling for HSI with TV
Sell a triple play
BTN:
Get a double play
Cust calls modem "the box"
BTN:
Asked 3 discovery q on a call
BTN:
Do an upfront contract & value statement
Do an order on a bordertown
BTN:
Get 100% on QA
Finishes a day below 550 AHT
De-escalate a cust
BTN:
Sell the Xtra package or above with DTV
Do a speed upgrade
Sell @ease on pending new connect
Sell 2 HSI in a day
Customer calls us "you people"
BTN:
93% adherence, 92% availability day
Talk to customer about weather
BTN:
Sell 2 voice lines in a day