Finishes a day below 550 AHT Talk to customer about weather BTN: Cust calls modem "the box" BTN: Get cust w/ same SAC hint as the PW Upsell a customer calling for HSI with TV Do an upfront contract & value statement De- escalate a cust BTN: Explained to a cust what proration is Get called the wrong name BTN: Sell 2 voice lines in a day Get customer kudos e-mail Get a double play Sell @ease on pending new connect Do a speed upgrade Sell a triple play BTN: Do an order on a bordertown BTN: Customer calls us "you people" BTN: Sell 2 HSI in a day Asked 3 discovery q on a call BTN: Get 100% on QA Sell the Xtra package or above with DTV Overcomes 2 objections. BTN: Sell 1 GIG HSI BTN: 93% adherence, 92% availability day Finishes a day below 550 AHT Talk to customer about weather BTN: Cust calls modem "the box" BTN: Get cust w/ same SAC hint as the PW Upsell a customer calling for HSI with TV Do an upfront contract & value statement De- escalate a cust BTN: Explained to a cust what proration is Get called the wrong name BTN: Sell 2 voice lines in a day Get customer kudos e-mail Get a double play Sell @ease on pending new connect Do a speed upgrade Sell a triple play BTN: Do an order on a bordertown BTN: Customer calls us "you people" BTN: Sell 2 HSI in a day Asked 3 discovery q on a call BTN: Get 100% on QA Sell the Xtra package or above with DTV Overcomes 2 objections. BTN: Sell 1 GIG HSI BTN: 93% adherence, 92% availability day
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Finishes a day below 550 AHT
Talk to customer about weather
BTN:
Cust calls modem "the box"
BTN:
Get cust w/ same SAC hint as the PW
Upsell a customer calling for HSI with TV
Do an upfront contract & value statement
De-escalate a cust
BTN:
Explained to a cust what proration is
Get called the wrong name
BTN:
Sell 2 voice lines in a day
Get customer kudos
e-mail
Get a double play
Sell @ease on pending new connect
Do a speed upgrade
Sell a triple play
BTN:
Do an order on a bordertown
BTN:
Customer calls us "you people"
BTN:
Sell 2 HSI in a day
Asked 3 discovery q on a call
BTN:
Get 100% on QA
Sell the Xtra package or above with DTV
Overcomes 2 objections.
BTN:
Sell 1 GIG HSI
BTN:
93% adherence, 92% availability day