Cust calls modem "the box" BTN: Asked 3 discovery q on a call BTN: Sell a triple play BTN: Sell @ease on pending new connect Upsell a customer calling for HSI with TV Sell 2 voice lines in a day Talk to customer about weather BTN: Do an order on a bordertown BTN: Customer calls us "you people" BTN: Sell the Xtra package or above with DTV Do a speed upgrade Do an upfront contract & value statement Finishes a day below 550 AHT Sell 2 HSI in a day Sell 1 GIG HSI BTN: Get cust w/ same SAC hint as the PW Overcomes 2 objections. BTN: Explained to a cust what proration is 93% adherence, 92% availability day Get customer kudos e-mail Get called the wrong name BTN: De- escalate a cust BTN: Get 100% on QA Get a double play Cust calls modem "the box" BTN: Asked 3 discovery q on a call BTN: Sell a triple play BTN: Sell @ease on pending new connect Upsell a customer calling for HSI with TV Sell 2 voice lines in a day Talk to customer about weather BTN: Do an order on a bordertown BTN: Customer calls us "you people" BTN: Sell the Xtra package or above with DTV Do a speed upgrade Do an upfront contract & value statement Finishes a day below 550 AHT Sell 2 HSI in a day Sell 1 GIG HSI BTN: Get cust w/ same SAC hint as the PW Overcomes 2 objections. BTN: Explained to a cust what proration is 93% adherence, 92% availability day Get customer kudos e-mail Get called the wrong name BTN: De- escalate a cust BTN: Get 100% on QA Get a double play
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Cust calls modem "the box"
BTN:
Asked 3 discovery q on a call
BTN:
Sell a triple play
BTN:
Sell @ease on pending new connect
Upsell a customer calling for HSI with TV
Sell 2 voice lines in a day
Talk to customer about weather
BTN:
Do an order on a bordertown
BTN:
Customer calls us "you people"
BTN:
Sell the Xtra package or above with DTV
Do a speed upgrade
Do an upfront contract & value statement
Finishes a day below 550 AHT
Sell 2 HSI in a day
Sell 1 GIG HSI
BTN:
Get cust w/ same SAC hint as the PW
Overcomes 2 objections.
BTN:
Explained to a cust what proration is
93% adherence, 92% availability day
Get customer kudos
e-mail
Get called the wrong name
BTN:
De-escalate a cust
BTN:
Get 100% on QA
Get a double play