Get customer kudos e-mail Finishes a day below 550 AHT 93% adherence, 92% availability day Do a speed upgrade Customer calls us "you people" BTN: Do an order on a bordertown BTN: Sell 2 HSI in a day Do an upfront contract & value statement Overcomes 2 objections. BTN: Asked 3 discovery q on a call BTN: Explained to a cust what proration is Get called the wrong name BTN: Sell @ease on pending new connect Get cust w/ same SAC hint as the PW Talk to customer about weather BTN: Get 100% on QA Sell 2 voice lines in a day De- escalate a cust BTN: Cust calls modem "the box" BTN: Get a double play Sell 1 GIG HSI BTN: Sell a triple play BTN: Sell the Xtra package or above with DTV Upsell a customer calling for HSI with TV Get customer kudos e-mail Finishes a day below 550 AHT 93% adherence, 92% availability day Do a speed upgrade Customer calls us "you people" BTN: Do an order on a bordertown BTN: Sell 2 HSI in a day Do an upfront contract & value statement Overcomes 2 objections. BTN: Asked 3 discovery q on a call BTN: Explained to a cust what proration is Get called the wrong name BTN: Sell @ease on pending new connect Get cust w/ same SAC hint as the PW Talk to customer about weather BTN: Get 100% on QA Sell 2 voice lines in a day De- escalate a cust BTN: Cust calls modem "the box" BTN: Get a double play Sell 1 GIG HSI BTN: Sell a triple play BTN: Sell the Xtra package or above with DTV Upsell a customer calling for HSI with TV
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Get customer kudos
e-mail
Finishes a day below 550 AHT
93% adherence, 92% availability day
Do a speed upgrade
Customer calls us "you people"
BTN:
Do an order on a bordertown
BTN:
Sell 2 HSI in a day
Do an upfront contract & value statement
Overcomes 2 objections.
BTN:
Asked 3 discovery q on a call
BTN:
Explained to a cust what proration is
Get called the wrong name
BTN:
Sell @ease on pending new connect
Get cust w/ same SAC hint as the PW
Talk to customer about weather
BTN:
Get 100% on QA
Sell 2 voice lines in a day
De-escalate a cust
BTN:
Cust calls modem "the box"
BTN:
Get a double play
Sell 1 GIG HSI
BTN:
Sell a triple play
BTN:
Sell the Xtra package or above with DTV
Upsell a customer calling for HSI with TV