Upsell a customer calling for HSI with TV Get called the wrong name BTN: Sell the Xtra package or above with DTV Sell a triple play BTN: Get customer kudos e-mail Customer calls us "you people" BTN: Get 100% on QA Get cust w/ same SAC hint as the PW Overcomes 2 objections. BTN: Do an order on a bordertown BTN: Do an upfront contract & value statement Sell 1 GIG HSI BTN: 93% adherence, 92% availability day Finishes a day below 550 AHT De- escalate a cust BTN: Talk to customer about weather BTN: Asked 3 discovery q on a call BTN: Sell 2 voice lines in a day Explained to a cust what proration is Cust calls modem "the box" BTN: Sell @ease on pending new connect Do a speed upgrade Get a double play Sell 2 HSI in a day Upsell a customer calling for HSI with TV Get called the wrong name BTN: Sell the Xtra package or above with DTV Sell a triple play BTN: Get customer kudos e-mail Customer calls us "you people" BTN: Get 100% on QA Get cust w/ same SAC hint as the PW Overcomes 2 objections. BTN: Do an order on a bordertown BTN: Do an upfront contract & value statement Sell 1 GIG HSI BTN: 93% adherence, 92% availability day Finishes a day below 550 AHT De- escalate a cust BTN: Talk to customer about weather BTN: Asked 3 discovery q on a call BTN: Sell 2 voice lines in a day Explained to a cust what proration is Cust calls modem "the box" BTN: Sell @ease on pending new connect Do a speed upgrade Get a double play Sell 2 HSI in a day
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Upsell a customer calling for HSI with TV
Get called the wrong name
BTN:
Sell the Xtra package or above with DTV
Sell a triple play
BTN:
Get customer kudos
e-mail
Customer calls us "you people"
BTN:
Get 100% on QA
Get cust w/ same SAC hint as the PW
Overcomes 2 objections.
BTN:
Do an order on a bordertown
BTN:
Do an upfront contract & value statement
Sell 1 GIG HSI
BTN:
93% adherence, 92% availability day
Finishes a day below 550 AHT
De-escalate a cust
BTN:
Talk to customer about weather
BTN:
Asked 3 discovery q on a call
BTN:
Sell 2 voice lines in a day
Explained to a cust what proration is
Cust calls modem "the box"
BTN:
Sell @ease on pending new connect
Do a speed upgrade
Get a double play
Sell 2 HSI in a day