Cust calls modem "the box" BTN: Upsell a customer calling for HSI with TV Get customer kudos e-mail Sell 2 voice lines in a day Overcomes 2 objections. BTN: Get called the wrong name BTN: Do an upfront contract & value statement Sell 2 HSI in a day Sell the Xtra package or above with DTV Sell 1 GIG HSI BTN: Asked 3 discovery q on a call BTN: Get 100% on QA Explained to a cust what proration is Get a double play De- escalate a cust BTN: Get cust w/ same SAC hint as the PW 93% adherence, 92% availability day Do an order on a bordertown BTN: Customer calls us "you people" BTN: Do a speed upgrade Sell @ease on pending new connect Talk to customer about weather BTN: Finishes a day below 550 AHT Sell a triple play BTN: Cust calls modem "the box" BTN: Upsell a customer calling for HSI with TV Get customer kudos e-mail Sell 2 voice lines in a day Overcomes 2 objections. BTN: Get called the wrong name BTN: Do an upfront contract & value statement Sell 2 HSI in a day Sell the Xtra package or above with DTV Sell 1 GIG HSI BTN: Asked 3 discovery q on a call BTN: Get 100% on QA Explained to a cust what proration is Get a double play De- escalate a cust BTN: Get cust w/ same SAC hint as the PW 93% adherence, 92% availability day Do an order on a bordertown BTN: Customer calls us "you people" BTN: Do a speed upgrade Sell @ease on pending new connect Talk to customer about weather BTN: Finishes a day below 550 AHT Sell a triple play BTN:
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Cust calls modem "the box"
BTN:
Upsell a customer calling for HSI with TV
Get customer kudos
e-mail
Sell 2 voice lines in a day
Overcomes 2 objections.
BTN:
Get called the wrong name
BTN:
Do an upfront contract & value statement
Sell 2 HSI in a day
Sell the Xtra package or above with DTV
Sell 1 GIG HSI
BTN:
Asked 3 discovery q on a call
BTN:
Get 100% on QA
Explained to a cust what proration is
Get a double play
De-escalate a cust
BTN:
Get cust w/ same SAC hint as the PW
93% adherence, 92% availability day
Do an order on a bordertown
BTN:
Customer calls us "you people"
BTN:
Do a speed upgrade
Sell @ease on pending new connect
Talk to customer about weather
BTN:
Finishes a day below 550 AHT
Sell a triple play
BTN: