Sell @ease on pending new connect De- escalate a cust BTN: Sell 2 HSI in a day Explained to a cust what proration is Customer calls us "you people" BTN: Sell 2 voice lines in a day Get customer kudos e-mail Upsell a customer calling for HSI with TV Get called the wrong name BTN: Finishes a day below 550 AHT Get cust w/ same SAC hint as the PW Get 100% on QA Cust calls modem "the box" BTN: Sell the Xtra package or above with DTV Sell 1 GIG HSI BTN: Do an order on a bordertown BTN: 93% adherence, 92% availability day Talk to customer about weather BTN: Get a double play Do an upfront contract & value statement Asked 3 discovery q on a call BTN: Overcomes 2 objections. BTN: Do a speed upgrade Sell a triple play BTN: Sell @ease on pending new connect De- escalate a cust BTN: Sell 2 HSI in a day Explained to a cust what proration is Customer calls us "you people" BTN: Sell 2 voice lines in a day Get customer kudos e-mail Upsell a customer calling for HSI with TV Get called the wrong name BTN: Finishes a day below 550 AHT Get cust w/ same SAC hint as the PW Get 100% on QA Cust calls modem "the box" BTN: Sell the Xtra package or above with DTV Sell 1 GIG HSI BTN: Do an order on a bordertown BTN: 93% adherence, 92% availability day Talk to customer about weather BTN: Get a double play Do an upfront contract & value statement Asked 3 discovery q on a call BTN: Overcomes 2 objections. BTN: Do a speed upgrade Sell a triple play BTN:
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sell @ease on pending new connect
De-escalate a cust
BTN:
Sell 2 HSI in a day
Explained to a cust what proration is
Customer calls us "you people"
BTN:
Sell 2 voice lines in a day
Get customer kudos
e-mail
Upsell a customer calling for HSI with TV
Get called the wrong name
BTN:
Finishes a day below 550 AHT
Get cust w/ same SAC hint as the PW
Get 100% on QA
Cust calls modem "the box"
BTN:
Sell the Xtra package or above with DTV
Sell 1 GIG HSI
BTN:
Do an order on a bordertown
BTN:
93% adherence, 92% availability day
Talk to customer about weather
BTN:
Get a double play
Do an upfront contract & value statement
Asked 3 discovery q on a call
BTN:
Overcomes 2 objections.
BTN:
Do a speed upgrade
Sell a triple play
BTN: