93% adherence, 92% availability day Talk to customer about weather BTN: Upsell a customer calling for HSI with TV Get cust w/ same SAC hint as the PW Sell a triple play BTN: Sell 2 HSI in a day Sell 2 voice lines in a day Asked 3 discovery q on a call BTN: Cust calls modem "the box" BTN: Sell the Xtra package or above with DTV Get 100% on QA Do an upfront contract & value statement Explained to a cust what proration is Do an order on a bordertown BTN: Get customer kudos e-mail De- escalate a cust BTN: Customer calls us "you people" BTN: Do a speed upgrade Get called the wrong name BTN: Finishes a day below 550 AHT Overcomes 2 objections. BTN: Sell 1 GIG HSI BTN: Get a double play Sell @ease on pending new connect 93% adherence, 92% availability day Talk to customer about weather BTN: Upsell a customer calling for HSI with TV Get cust w/ same SAC hint as the PW Sell a triple play BTN: Sell 2 HSI in a day Sell 2 voice lines in a day Asked 3 discovery q on a call BTN: Cust calls modem "the box" BTN: Sell the Xtra package or above with DTV Get 100% on QA Do an upfront contract & value statement Explained to a cust what proration is Do an order on a bordertown BTN: Get customer kudos e-mail De- escalate a cust BTN: Customer calls us "you people" BTN: Do a speed upgrade Get called the wrong name BTN: Finishes a day below 550 AHT Overcomes 2 objections. BTN: Sell 1 GIG HSI BTN: Get a double play Sell @ease on pending new connect
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
93% adherence, 92% availability day
Talk to customer about weather
BTN:
Upsell a customer calling for HSI with TV
Get cust w/ same SAC hint as the PW
Sell a triple play
BTN:
Sell 2 HSI in a day
Sell 2 voice lines in a day
Asked 3 discovery q on a call
BTN:
Cust calls modem "the box"
BTN:
Sell the Xtra package or above with DTV
Get 100% on QA
Do an upfront contract & value statement
Explained to a cust what proration is
Do an order on a bordertown
BTN:
Get customer kudos
e-mail
De-escalate a cust
BTN:
Customer calls us "you people"
BTN:
Do a speed upgrade
Get called the wrong name
BTN:
Finishes a day below 550 AHT
Overcomes 2 objections.
BTN:
Sell 1 GIG HSI
BTN:
Get a double play
Sell @ease on pending new connect