93% adherence, 92% availability day Cust calls modem "the box" BTN: Overcomes 2 objections. BTN: Sell @ease on pending new connect Sell 2 HSI in a day Finishes a day below 550 AHT Explained to a cust what proration is Get 100% on QA Get a double play Get cust w/ same SAC hint as the PW Sell 1 GIG HSI BTN: Sell the Xtra package or above with DTV Asked 3 discovery q on a call BTN: Get customer kudos e-mail Get called the wrong name BTN: Talk to customer about weather BTN: Customer calls us "you people" BTN: De- escalate a cust BTN: Do an order on a bordertown BTN: Sell a triple play BTN: Do a speed upgrade Sell 2 voice lines in a day Do an upfront contract & value statement Upsell a customer calling for HSI with TV 93% adherence, 92% availability day Cust calls modem "the box" BTN: Overcomes 2 objections. BTN: Sell @ease on pending new connect Sell 2 HSI in a day Finishes a day below 550 AHT Explained to a cust what proration is Get 100% on QA Get a double play Get cust w/ same SAC hint as the PW Sell 1 GIG HSI BTN: Sell the Xtra package or above with DTV Asked 3 discovery q on a call BTN: Get customer kudos e-mail Get called the wrong name BTN: Talk to customer about weather BTN: Customer calls us "you people" BTN: De- escalate a cust BTN: Do an order on a bordertown BTN: Sell a triple play BTN: Do a speed upgrade Sell 2 voice lines in a day Do an upfront contract & value statement Upsell a customer calling for HSI with TV
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
93% adherence, 92% availability day
Cust calls modem "the box"
BTN:
Overcomes 2 objections.
BTN:
Sell @ease on pending new connect
Sell 2 HSI in a day
Finishes a day below 550 AHT
Explained to a cust what proration is
Get 100% on QA
Get a double play
Get cust w/ same SAC hint as the PW
Sell 1 GIG HSI
BTN:
Sell the Xtra package or above with DTV
Asked 3 discovery q on a call
BTN:
Get customer kudos
e-mail
Get called the wrong name
BTN:
Talk to customer about weather
BTN:
Customer calls us "you people"
BTN:
De-escalate a cust
BTN:
Do an order on a bordertown
BTN:
Sell a triple play
BTN:
Do a speed upgrade
Sell 2 voice lines in a day
Do an upfront contract & value statement
Upsell a customer calling for HSI with TV