Cust calls modem "the box" BTN: Upsell a customer calling for HSI with TV Sell the Xtra package or above with DTV Customer calls us "you people" BTN: Do an order on a bordertown BTN: Get called the wrong name BTN: Asked 3 discovery q on a call BTN: Explained to a cust what proration is Sell @ease on pending new connect Get customer kudos e-mail Overcomes 2 objections. BTN: Get cust w/ same SAC hint as the PW Sell 2 HSI in a day Do an upfront contract & value statement Do a speed upgrade Talk to customer about weather BTN: Finishes a day below 550 AHT De- escalate a cust BTN: Sell a triple play BTN: 93% adherence, 92% availability day Get 100% on QA Sell 2 voice lines in a day Sell 1 GIG HSI BTN: Get a double play Cust calls modem "the box" BTN: Upsell a customer calling for HSI with TV Sell the Xtra package or above with DTV Customer calls us "you people" BTN: Do an order on a bordertown BTN: Get called the wrong name BTN: Asked 3 discovery q on a call BTN: Explained to a cust what proration is Sell @ease on pending new connect Get customer kudos e-mail Overcomes 2 objections. BTN: Get cust w/ same SAC hint as the PW Sell 2 HSI in a day Do an upfront contract & value statement Do a speed upgrade Talk to customer about weather BTN: Finishes a day below 550 AHT De- escalate a cust BTN: Sell a triple play BTN: 93% adherence, 92% availability day Get 100% on QA Sell 2 voice lines in a day Sell 1 GIG HSI BTN: Get a double play
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Cust calls modem "the box"
BTN:
Upsell a customer calling for HSI with TV
Sell the Xtra package or above with DTV
Customer calls us "you people"
BTN:
Do an order on a bordertown
BTN:
Get called the wrong name
BTN:
Asked 3 discovery q on a call
BTN:
Explained to a cust what proration is
Sell @ease on pending new connect
Get customer kudos
e-mail
Overcomes 2 objections.
BTN:
Get cust w/ same SAC hint as the PW
Sell 2 HSI in a day
Do an upfront contract & value statement
Do a speed upgrade
Talk to customer about weather
BTN:
Finishes a day below 550 AHT
De-escalate a cust
BTN:
Sell a triple play
BTN:
93% adherence, 92% availability day
Get 100% on QA
Sell 2 voice lines in a day
Sell 1 GIG HSI
BTN:
Get a double play