Customerhas 3 ormorebrandedcardsTransferredcall to CFTCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in TXClientpaid totalamountdueCollect 5times withoutboundcallsHad toprovideunique IDon callDocumentcorrectPTPUtilizedlanguagelineSpoke withCardmember thatlives in NVCustomerhas 4 ormore totalcredit cardsProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysUpdatedclient E-MailSpoke withCardmember thatlives in CACollectbetween$75-$100paymentupdatedclientphonenumbersSpokewithauthorizedspouseCollectbetween$100-$200paymentGavesomeone aCiti GratitudeTodaySpoke withcustomerwith balanceover $20kSet upReoccurringpaymentsSent outstatementrequest tocard memberCapturedacomplaintCustomerhas 3 ormorebrandedcardsTransferredcall to CFTCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in TXClientpaid totalamountdueCollect 5times withoutboundcallsHad toprovideunique IDon callDocumentcorrectPTPUtilizedlanguagelineSpoke withCardmember thatlives in NVCustomerhas 4 ormore totalcredit cardsProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysUpdatedclient E-MailSpoke withCardmember thatlives in CACollectbetween$75-$100paymentupdatedclientphonenumbersSpokewithauthorizedspouseCollectbetween$100-$200paymentGavesomeone aCiti GratitudeTodaySpoke withcustomerwith balanceover $20kSet upReoccurringpaymentsSent outstatementrequest tocard memberCapturedacomplaint

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has 3 or more branded cards
  2. Transferred call to CFT
  3. Collect total due & set up reoccurring payments
  4. Spoke with Card member that lives in TX
  5. Client paid total amount due
  6. Collect 5 times with outbound calls
  7. Had to provide unique ID on call
  8. Document correct PTP
  9. Utilized language line
  10. Spoke with Card member that lives in NV
  11. Customer has 4 or more total credit cards
  12. Provided mini Miranda in state of MA
  13. Customer made last payment within last 3 days
  14. Updated client E-Mail
  15. Spoke with Card member that lives in CA
  16. Collect between $75-$100 payment
  17. updated client phone numbers
  18. Spoke with authorized spouse
  19. Collect between $100-$200 payment
  20. Gave someone a Citi Gratitude Today
  21. Spoke with customer with balance over $20k
  22. Set up Reoccurring payments
  23. Sent out statement request to card member
  24. Captured a complaint