Spoke withcustomerwith balanceover $20kCapturedacomplaintSpokewithauthorizedspouseCollect 5times withoutboundcallsSpoke withCardmember thatlives in TXSent outstatementrequest tocard memberClientpaid totalamountdueGavesomeone aCiti GratitudeTodayCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in NVProvidedminiMiranda instate of MADocumentcorrectPTPSpoke withCardmember thatlives in CACustomermade lastpaymentwithin last 3daysSet upReoccurringpaymentsCollectbetween$100-$200paymentCustomerhas 4 ormore totalcredit cardsHad toprovideunique IDon callUpdatedclient E-MailTransferredcall to CFTCollectbetween$75-$100paymentUtilizedlanguagelineupdatedclientphonenumbersCustomerhas 3 ormorebrandedcardsSpoke withcustomerwith balanceover $20kCapturedacomplaintSpokewithauthorizedspouseCollect 5times withoutboundcallsSpoke withCardmember thatlives in TXSent outstatementrequest tocard memberClientpaid totalamountdueGavesomeone aCiti GratitudeTodayCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in NVProvidedminiMiranda instate of MADocumentcorrectPTPSpoke withCardmember thatlives in CACustomermade lastpaymentwithin last 3daysSet upReoccurringpaymentsCollectbetween$100-$200paymentCustomerhas 4 ormore totalcredit cardsHad toprovideunique IDon callUpdatedclient E-MailTransferredcall to CFTCollectbetween$75-$100paymentUtilizedlanguagelineupdatedclientphonenumbersCustomerhas 3 ormorebrandedcards

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Spoke with customer with balance over $20k
  2. Captured a complaint
  3. Spoke with authorized spouse
  4. Collect 5 times with outbound calls
  5. Spoke with Card member that lives in TX
  6. Sent out statement request to card member
  7. Client paid total amount due
  8. Gave someone a Citi Gratitude Today
  9. Collect total due & set up reoccurring payments
  10. Spoke with Card member that lives in NV
  11. Provided mini Miranda in state of MA
  12. Document correct PTP
  13. Spoke with Card member that lives in CA
  14. Customer made last payment within last 3 days
  15. Set up Reoccurring payments
  16. Collect between $100-$200 payment
  17. Customer has 4 or more total credit cards
  18. Had to provide unique ID on call
  19. Updated client E-Mail
  20. Transferred call to CFT
  21. Collect between $75-$100 payment
  22. Utilized language line
  23. updated client phone numbers
  24. Customer has 3 or more branded cards