CapturedacomplaintCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in TXUpdatedclient E-MailSpokewithauthorizedspouseSpoke withCardmember thatlives in CACollectbetween$75-$100paymentCustomerhas 4 ormore totalcredit cardsupdatedclientphonenumbersProvidedminiMiranda instate of MAClientpaid totalamountdueSpoke withcustomerwith balanceover $20kHad toprovideunique IDon callCollect 5times withoutboundcallsTransferredcall to CFTSpoke withCardmember thatlives in NVGavesomeone aCiti GratitudeTodaySet upReoccurringpaymentsCollectbetween$100-$200paymentDocumentcorrectPTPUtilizedlanguagelineCustomerhas 3 ormorebrandedcardsSent outstatementrequest tocard memberCustomermade lastpaymentwithin last 3daysCapturedacomplaintCollect totaldue & set upreoccurringpaymentsSpoke withCardmember thatlives in TXUpdatedclient E-MailSpokewithauthorizedspouseSpoke withCardmember thatlives in CACollectbetween$75-$100paymentCustomerhas 4 ormore totalcredit cardsupdatedclientphonenumbersProvidedminiMiranda instate of MAClientpaid totalamountdueSpoke withcustomerwith balanceover $20kHad toprovideunique IDon callCollect 5times withoutboundcallsTransferredcall to CFTSpoke withCardmember thatlives in NVGavesomeone aCiti GratitudeTodaySet upReoccurringpaymentsCollectbetween$100-$200paymentDocumentcorrectPTPUtilizedlanguagelineCustomerhas 3 ormorebrandedcardsSent outstatementrequest tocard memberCustomermade lastpaymentwithin last 3days

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Captured a complaint
  2. Collect total due & set up reoccurring payments
  3. Spoke with Card member that lives in TX
  4. Updated client E-Mail
  5. Spoke with authorized spouse
  6. Spoke with Card member that lives in CA
  7. Collect between $75-$100 payment
  8. Customer has 4 or more total credit cards
  9. updated client phone numbers
  10. Provided mini Miranda in state of MA
  11. Client paid total amount due
  12. Spoke with customer with balance over $20k
  13. Had to provide unique ID on call
  14. Collect 5 times with outbound calls
  15. Transferred call to CFT
  16. Spoke with Card member that lives in NV
  17. Gave someone a Citi Gratitude Today
  18. Set up Reoccurring payments
  19. Collect between $100-$200 payment
  20. Document correct PTP
  21. Utilized language line
  22. Customer has 3 or more branded cards
  23. Sent out statement request to card member
  24. Customer made last payment within last 3 days