SpokewithauthorizedspouseCollectbetween$100-$200paymentUpdatedclient E-MailSpoke withCardmember thatlives in CASpoke withCardmember thatlives in NVTransferredcall to CFTCustomerhas 4 ormore totalcredit cardsClientpaid totalamountdueSpoke withCardmember thatlives in TXDocumentcorrectPTPProvidedminiMiranda instate of MAGavesomeone aCiti GratitudeTodayHad toprovideunique IDon callSent outstatementrequest tocard memberCustomermade lastpaymentwithin last 3daysCollect totaldue & set upreoccurringpaymentsCapturedacomplaintCustomerhas 3 ormorebrandedcardsSet upReoccurringpaymentsupdatedclientphonenumbersCollectbetween$75-$100paymentCollect 5times withoutboundcallsSpoke withcustomerwith balanceover $20kUtilizedlanguagelineSpokewithauthorizedspouseCollectbetween$100-$200paymentUpdatedclient E-MailSpoke withCardmember thatlives in CASpoke withCardmember thatlives in NVTransferredcall to CFTCustomerhas 4 ormore totalcredit cardsClientpaid totalamountdueSpoke withCardmember thatlives in TXDocumentcorrectPTPProvidedminiMiranda instate of MAGavesomeone aCiti GratitudeTodayHad toprovideunique IDon callSent outstatementrequest tocard memberCustomermade lastpaymentwithin last 3daysCollect totaldue & set upreoccurringpaymentsCapturedacomplaintCustomerhas 3 ormorebrandedcardsSet upReoccurringpaymentsupdatedclientphonenumbersCollectbetween$75-$100paymentCollect 5times withoutboundcallsSpoke withcustomerwith balanceover $20kUtilizedlanguageline

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with authorized spouse
  2. Collect between $100-$200 payment
  3. Updated client E-Mail
  4. Spoke with Card member that lives in CA
  5. Spoke with Card member that lives in NV
  6. Transferred call to CFT
  7. Customer has 4 or more total credit cards
  8. Client paid total amount due
  9. Spoke with Card member that lives in TX
  10. Document correct PTP
  11. Provided mini Miranda in state of MA
  12. Gave someone a Citi Gratitude Today
  13. Had to provide unique ID on call
  14. Sent out statement request to card member
  15. Customer made last payment within last 3 days
  16. Collect total due & set up reoccurring payments
  17. Captured a complaint
  18. Customer has 3 or more branded cards
  19. Set up Reoccurring payments
  20. updated client phone numbers
  21. Collect between $75-$100 payment
  22. Collect 5 times with outbound calls
  23. Spoke with customer with balance over $20k
  24. Utilized language line