Spoke withcustomerwith balanceover $20kProvidedminiMiranda instate of MATransferredcall to CFTCollect 5times withoutboundcallsCustomerhas 3 ormorebrandedcardsClientpaid totalamountdueDocumentcorrectPTPUtilizedlanguagelineSpoke withCardmember thatlives in CACustomermade lastpaymentwithin last 3daysSpoke withCardmember thatlives in TXCollect totaldue & set upreoccurringpaymentsHad toprovideunique IDon callCapturedacomplaintUpdatedclient E-MailSet upReoccurringpaymentsSpoke withCardmember thatlives in NVCollectbetween$75-$100paymentupdatedclientphonenumbersCustomerhas 4 ormore totalcredit cardsSpokewithauthorizedspouseSent outstatementrequest tocard memberCollectbetween$100-$200paymentGavesomeone aCiti GratitudeTodaySpoke withcustomerwith balanceover $20kProvidedminiMiranda instate of MATransferredcall to CFTCollect 5times withoutboundcallsCustomerhas 3 ormorebrandedcardsClientpaid totalamountdueDocumentcorrectPTPUtilizedlanguagelineSpoke withCardmember thatlives in CACustomermade lastpaymentwithin last 3daysSpoke withCardmember thatlives in TXCollect totaldue & set upreoccurringpaymentsHad toprovideunique IDon callCapturedacomplaintUpdatedclient E-MailSet upReoccurringpaymentsSpoke withCardmember thatlives in NVCollectbetween$75-$100paymentupdatedclientphonenumbersCustomerhas 4 ormore totalcredit cardsSpokewithauthorizedspouseSent outstatementrequest tocard memberCollectbetween$100-$200paymentGavesomeone aCiti GratitudeToday

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with customer with balance over $20k
  2. Provided mini Miranda in state of MA
  3. Transferred call to CFT
  4. Collect 5 times with outbound calls
  5. Customer has 3 or more branded cards
  6. Client paid total amount due
  7. Document correct PTP
  8. Utilized language line
  9. Spoke with Card member that lives in CA
  10. Customer made last payment within last 3 days
  11. Spoke with Card member that lives in TX
  12. Collect total due & set up reoccurring payments
  13. Had to provide unique ID on call
  14. Captured a complaint
  15. Updated client E-Mail
  16. Set up Reoccurring payments
  17. Spoke with Card member that lives in NV
  18. Collect between $75-$100 payment
  19. updated client phone numbers
  20. Customer has 4 or more total credit cards
  21. Spoke with authorized spouse
  22. Sent out statement request to card member
  23. Collect between $100-$200 payment
  24. Gave someone a Citi Gratitude Today