Sent outstatementrequest tocard memberCollectbetween$100-$200paymentProvidedminiMiranda instate of MACollect totaldue & set upreoccurringpaymentsUtilizedlanguagelineSpoke withCardmember thatlives in TXupdatedclientphonenumbersHad toprovideunique IDon callCustomerhas 3 ormorebrandedcardsCustomermade lastpaymentwithin last 3daysUpdatedclient E-MailCollect 5times withoutboundcallsSet upReoccurringpaymentsCollectbetween$75-$100paymentTransferredcall to CFTGavesomeone aCiti GratitudeTodaySpoke withCardmember thatlives in CASpokewithauthorizedspouseSpoke withCardmember thatlives in NVSpoke withcustomerwith balanceover $20kClientpaid totalamountdueDocumentcorrectPTPCustomerhas 4 ormore totalcredit cardsCapturedacomplaintSent outstatementrequest tocard memberCollectbetween$100-$200paymentProvidedminiMiranda instate of MACollect totaldue & set upreoccurringpaymentsUtilizedlanguagelineSpoke withCardmember thatlives in TXupdatedclientphonenumbersHad toprovideunique IDon callCustomerhas 3 ormorebrandedcardsCustomermade lastpaymentwithin last 3daysUpdatedclient E-MailCollect 5times withoutboundcallsSet upReoccurringpaymentsCollectbetween$75-$100paymentTransferredcall to CFTGavesomeone aCiti GratitudeTodaySpoke withCardmember thatlives in CASpokewithauthorizedspouseSpoke withCardmember thatlives in NVSpoke withcustomerwith balanceover $20kClientpaid totalamountdueDocumentcorrectPTPCustomerhas 4 ormore totalcredit cardsCapturedacomplaint

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent out statement request to card member
  2. Collect between $100-$200 payment
  3. Provided mini Miranda in state of MA
  4. Collect total due & set up reoccurring payments
  5. Utilized language line
  6. Spoke with Card member that lives in TX
  7. updated client phone numbers
  8. Had to provide unique ID on call
  9. Customer has 3 or more branded cards
  10. Customer made last payment within last 3 days
  11. Updated client E-Mail
  12. Collect 5 times with outbound calls
  13. Set up Reoccurring payments
  14. Collect between $75-$100 payment
  15. Transferred call to CFT
  16. Gave someone a Citi Gratitude Today
  17. Spoke with Card member that lives in CA
  18. Spoke with authorized spouse
  19. Spoke with Card member that lives in NV
  20. Spoke with customer with balance over $20k
  21. Client paid total amount due
  22. Document correct PTP
  23. Customer has 4 or more total credit cards
  24. Captured a complaint