Customerhas 4 ormore totalcredit cardsSpoke withCardmember thatlives in TXTransferredcall to CFTClientpaid totalamountdueSpoke withCardmember thatlives in NVSpokewithauthorizedspouseCollectbetween$75-$100paymentUtilizedlanguagelineCollectbetween$100-$200paymentCapturedacomplaintSpoke withCardmember thatlives in CAHad toprovideunique IDon callSpoke withcustomerwith balanceover $20kCollect totaldue & set upreoccurringpaymentsSent outstatementrequest tocard memberUpdatedclient E-MailCollect 5times withoutboundcallsCustomermade lastpaymentwithin last 3daysProvidedminiMiranda instate of MADocumentcorrectPTPupdatedclientphonenumbersGavesomeone aCiti GratitudeTodaySet upReoccurringpaymentsCustomerhas 3 ormorebrandedcardsCustomerhas 4 ormore totalcredit cardsSpoke withCardmember thatlives in TXTransferredcall to CFTClientpaid totalamountdueSpoke withCardmember thatlives in NVSpokewithauthorizedspouseCollectbetween$75-$100paymentUtilizedlanguagelineCollectbetween$100-$200paymentCapturedacomplaintSpoke withCardmember thatlives in CAHad toprovideunique IDon callSpoke withcustomerwith balanceover $20kCollect totaldue & set upreoccurringpaymentsSent outstatementrequest tocard memberUpdatedclient E-MailCollect 5times withoutboundcallsCustomermade lastpaymentwithin last 3daysProvidedminiMiranda instate of MADocumentcorrectPTPupdatedclientphonenumbersGavesomeone aCiti GratitudeTodaySet upReoccurringpaymentsCustomerhas 3 ormorebrandedcards

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has 4 or more total credit cards
  2. Spoke with Card member that lives in TX
  3. Transferred call to CFT
  4. Client paid total amount due
  5. Spoke with Card member that lives in NV
  6. Spoke with authorized spouse
  7. Collect between $75-$100 payment
  8. Utilized language line
  9. Collect between $100-$200 payment
  10. Captured a complaint
  11. Spoke with Card member that lives in CA
  12. Had to provide unique ID on call
  13. Spoke with customer with balance over $20k
  14. Collect total due & set up reoccurring payments
  15. Sent out statement request to card member
  16. Updated client E-Mail
  17. Collect 5 times with outbound calls
  18. Customer made last payment within last 3 days
  19. Provided mini Miranda in state of MA
  20. Document correct PTP
  21. updated client phone numbers
  22. Gave someone a Citi Gratitude Today
  23. Set up Reoccurring payments
  24. Customer has 3 or more branded cards