Set upReoccurringpaymentsSent outstatementrequest tocard memberSpoke withcustomerwith balanceover $20kCustomerhas 4 ormore totalcredit cardsCollect totaldue & set upreoccurringpaymentsSpokewithauthorizedspouseGavesomeone aCiti GratitudeTodaySpoke withCardmember thatlives in CAUtilizedlanguagelineCapturedacomplaintCollectbetween$75-$100paymentDocumentcorrectPTPUpdatedclient E-MailupdatedclientphonenumbersHad toprovideunique IDon callCollectbetween$100-$200paymentCustomerhas 3 ormorebrandedcardsTransferredcall to CFTProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysCollect 5times withoutboundcallsClientpaid totalamountdueSpoke withCardmember thatlives in NVSpoke withCardmember thatlives in TXSet upReoccurringpaymentsSent outstatementrequest tocard memberSpoke withcustomerwith balanceover $20kCustomerhas 4 ormore totalcredit cardsCollect totaldue & set upreoccurringpaymentsSpokewithauthorizedspouseGavesomeone aCiti GratitudeTodaySpoke withCardmember thatlives in CAUtilizedlanguagelineCapturedacomplaintCollectbetween$75-$100paymentDocumentcorrectPTPUpdatedclient E-MailupdatedclientphonenumbersHad toprovideunique IDon callCollectbetween$100-$200paymentCustomerhas 3 ormorebrandedcardsTransferredcall to CFTProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysCollect 5times withoutboundcallsClientpaid totalamountdueSpoke withCardmember thatlives in NVSpoke withCardmember thatlives in TX

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up Reoccurring payments
  2. Sent out statement request to card member
  3. Spoke with customer with balance over $20k
  4. Customer has 4 or more total credit cards
  5. Collect total due & set up reoccurring payments
  6. Spoke with authorized spouse
  7. Gave someone a Citi Gratitude Today
  8. Spoke with Card member that lives in CA
  9. Utilized language line
  10. Captured a complaint
  11. Collect between $75-$100 payment
  12. Document correct PTP
  13. Updated client E-Mail
  14. updated client phone numbers
  15. Had to provide unique ID on call
  16. Collect between $100-$200 payment
  17. Customer has 3 or more branded cards
  18. Transferred call to CFT
  19. Provided mini Miranda in state of MA
  20. Customer made last payment within last 3 days
  21. Collect 5 times with outbound calls
  22. Client paid total amount due
  23. Spoke with Card member that lives in NV
  24. Spoke with Card member that lives in TX