Sent outstatementrequest tocard memberTransferredcall to CFTSpoke withcustomerwith balanceover $20kClientpaid totalamountdueSpokewithauthorizedspouseGavesomeone aCiti GratitudeTodayProvidedminiMiranda instate of MACollectbetween$75-$100paymentUpdatedclient E-MailCustomerhas 4 ormore totalcredit cardsDocumentcorrectPTPCapturedacomplaintCustomerhas 3 ormorebrandedcardsSpoke withCardmember thatlives in TXUtilizedlanguagelineCollectbetween$100-$200paymentSet upReoccurringpaymentsHad toprovideunique IDon callSpoke withCardmember thatlives in CACollect totaldue & set upreoccurringpaymentsupdatedclientphonenumbersCustomermade lastpaymentwithin last 3daysCollect 5times withoutboundcallsSpoke withCardmember thatlives in NVSent outstatementrequest tocard memberTransferredcall to CFTSpoke withcustomerwith balanceover $20kClientpaid totalamountdueSpokewithauthorizedspouseGavesomeone aCiti GratitudeTodayProvidedminiMiranda instate of MACollectbetween$75-$100paymentUpdatedclient E-MailCustomerhas 4 ormore totalcredit cardsDocumentcorrectPTPCapturedacomplaintCustomerhas 3 ormorebrandedcardsSpoke withCardmember thatlives in TXUtilizedlanguagelineCollectbetween$100-$200paymentSet upReoccurringpaymentsHad toprovideunique IDon callSpoke withCardmember thatlives in CACollect totaldue & set upreoccurringpaymentsupdatedclientphonenumbersCustomermade lastpaymentwithin last 3daysCollect 5times withoutboundcallsSpoke withCardmember thatlives in NV

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent out statement request to card member
  2. Transferred call to CFT
  3. Spoke with customer with balance over $20k
  4. Client paid total amount due
  5. Spoke with authorized spouse
  6. Gave someone a Citi Gratitude Today
  7. Provided mini Miranda in state of MA
  8. Collect between $75-$100 payment
  9. Updated client E-Mail
  10. Customer has 4 or more total credit cards
  11. Document correct PTP
  12. Captured a complaint
  13. Customer has 3 or more branded cards
  14. Spoke with Card member that lives in TX
  15. Utilized language line
  16. Collect between $100-$200 payment
  17. Set up Reoccurring payments
  18. Had to provide unique ID on call
  19. Spoke with Card member that lives in CA
  20. Collect total due & set up reoccurring payments
  21. updated client phone numbers
  22. Customer made last payment within last 3 days
  23. Collect 5 times with outbound calls
  24. Spoke with Card member that lives in NV