Sent outstatementrequest tocard memberProvidedminiMiranda instate of MASpokewithauthorizedspouseSpoke withCardmember thatlives in CASet upReoccurringpaymentsSpoke withCardmember thatlives in TXCustomerhas 3 ormorebrandedcardsCustomerhas 4 ormore totalcredit cardsCapturedacomplaintClientpaid totalamountdueCustomermade lastpaymentwithin last 3daysHad toprovideunique IDon callGavesomeone aCiti GratitudeTodayDocumentcorrectPTPCollectbetween$100-$200paymentUpdatedclient E-MailCollect totaldue & set upreoccurringpaymentsCollectbetween$75-$100paymentTransferredcall to CFTSpoke withCardmember thatlives in NVupdatedclientphonenumbersCollect 5times withoutboundcallsSpoke withcustomerwith balanceover $20kUtilizedlanguagelineSent outstatementrequest tocard memberProvidedminiMiranda instate of MASpokewithauthorizedspouseSpoke withCardmember thatlives in CASet upReoccurringpaymentsSpoke withCardmember thatlives in TXCustomerhas 3 ormorebrandedcardsCustomerhas 4 ormore totalcredit cardsCapturedacomplaintClientpaid totalamountdueCustomermade lastpaymentwithin last 3daysHad toprovideunique IDon callGavesomeone aCiti GratitudeTodayDocumentcorrectPTPCollectbetween$100-$200paymentUpdatedclient E-MailCollect totaldue & set upreoccurringpaymentsCollectbetween$75-$100paymentTransferredcall to CFTSpoke withCardmember thatlives in NVupdatedclientphonenumbersCollect 5times withoutboundcallsSpoke withcustomerwith balanceover $20kUtilizedlanguageline

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent out statement request to card member
  2. Provided mini Miranda in state of MA
  3. Spoke with authorized spouse
  4. Spoke with Card member that lives in CA
  5. Set up Reoccurring payments
  6. Spoke with Card member that lives in TX
  7. Customer has 3 or more branded cards
  8. Customer has 4 or more total credit cards
  9. Captured a complaint
  10. Client paid total amount due
  11. Customer made last payment within last 3 days
  12. Had to provide unique ID on call
  13. Gave someone a Citi Gratitude Today
  14. Document correct PTP
  15. Collect between $100-$200 payment
  16. Updated client E-Mail
  17. Collect total due & set up reoccurring payments
  18. Collect between $75-$100 payment
  19. Transferred call to CFT
  20. Spoke with Card member that lives in NV
  21. updated client phone numbers
  22. Collect 5 times with outbound calls
  23. Spoke with customer with balance over $20k
  24. Utilized language line