Had toprovideunique IDon callUpdatedclient E-MailSpoke withCardmember thatlives in CACollectbetween$100-$200paymentCollect totaldue & set upreoccurringpaymentsCapturedacomplaintUtilizedlanguagelineProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysCustomerhas 3 ormorebrandedcardsDocumentcorrectPTPSpokewithauthorizedspouseCustomerhas 4 ormore totalcredit cardsCollect 5times withoutboundcallsSent outstatementrequest tocard memberSpoke withCardmember thatlives in TXClientpaid totalamountdueCollectbetween$75-$100paymentSet upReoccurringpaymentsSpoke withCardmember thatlives in NVTransferredcall to CFTupdatedclientphonenumbersGavesomeone aCiti GratitudeTodaySpoke withcustomerwith balanceover $20kHad toprovideunique IDon callUpdatedclient E-MailSpoke withCardmember thatlives in CACollectbetween$100-$200paymentCollect totaldue & set upreoccurringpaymentsCapturedacomplaintUtilizedlanguagelineProvidedminiMiranda instate of MACustomermade lastpaymentwithin last 3daysCustomerhas 3 ormorebrandedcardsDocumentcorrectPTPSpokewithauthorizedspouseCustomerhas 4 ormore totalcredit cardsCollect 5times withoutboundcallsSent outstatementrequest tocard memberSpoke withCardmember thatlives in TXClientpaid totalamountdueCollectbetween$75-$100paymentSet upReoccurringpaymentsSpoke withCardmember thatlives in NVTransferredcall to CFTupdatedclientphonenumbersGavesomeone aCiti GratitudeTodaySpoke withcustomerwith balanceover $20k

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to provide unique ID on call
  2. Updated client E-Mail
  3. Spoke with Card member that lives in CA
  4. Collect between $100-$200 payment
  5. Collect total due & set up reoccurring payments
  6. Captured a complaint
  7. Utilized language line
  8. Provided mini Miranda in state of MA
  9. Customer made last payment within last 3 days
  10. Customer has 3 or more branded cards
  11. Document correct PTP
  12. Spoke with authorized spouse
  13. Customer has 4 or more total credit cards
  14. Collect 5 times with outbound calls
  15. Sent out statement request to card member
  16. Spoke with Card member that lives in TX
  17. Client paid total amount due
  18. Collect between $75-$100 payment
  19. Set up Reoccurring payments
  20. Spoke with Card member that lives in NV
  21. Transferred call to CFT
  22. updated client phone numbers
  23. Gave someone a Citi Gratitude Today
  24. Spoke with customer with balance over $20k