Transferredcall to CFTProvidedminiMiranda instate of MAUpdatedclient E-MailCollectbetween$100-$200paymentupdatedclientphonenumbersSet upReoccurringpaymentsSpoke withcustomerwith balanceover $20kCollectbetween$75-$100paymentSpokewithauthorizedspouseSent outstatementrequest tocard memberCustomerhas 3 ormorebrandedcardsCustomerhas 4 ormore totalcredit cardsHad toprovideunique IDon callClientpaid totalamountdueDocumentcorrectPTPSpoke withCardmember thatlives in TXSpoke withCardmember thatlives in NVCollect 5times withoutboundcallsCollect totaldue & set upreoccurringpaymentsUtilizedlanguagelineSpoke withCardmember thatlives in CAGavesomeone aCiti GratitudeTodayCustomermade lastpaymentwithin last 3daysCapturedacomplaintTransferredcall to CFTProvidedminiMiranda instate of MAUpdatedclient E-MailCollectbetween$100-$200paymentupdatedclientphonenumbersSet upReoccurringpaymentsSpoke withcustomerwith balanceover $20kCollectbetween$75-$100paymentSpokewithauthorizedspouseSent outstatementrequest tocard memberCustomerhas 3 ormorebrandedcardsCustomerhas 4 ormore totalcredit cardsHad toprovideunique IDon callClientpaid totalamountdueDocumentcorrectPTPSpoke withCardmember thatlives in TXSpoke withCardmember thatlives in NVCollect 5times withoutboundcallsCollect totaldue & set upreoccurringpaymentsUtilizedlanguagelineSpoke withCardmember thatlives in CAGavesomeone aCiti GratitudeTodayCustomermade lastpaymentwithin last 3daysCapturedacomplaint

CCF Team Fuentes Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred call to CFT
  2. Provided mini Miranda in state of MA
  3. Updated client E-Mail
  4. Collect between $100-$200 payment
  5. updated client phone numbers
  6. Set up Reoccurring payments
  7. Spoke with customer with balance over $20k
  8. Collect between $75-$100 payment
  9. Spoke with authorized spouse
  10. Sent out statement request to card member
  11. Customer has 3 or more branded cards
  12. Customer has 4 or more total credit cards
  13. Had to provide unique ID on call
  14. Client paid total amount due
  15. Document correct PTP
  16. Spoke with Card member that lives in TX
  17. Spoke with Card member that lives in NV
  18. Collect 5 times with outbound calls
  19. Collect total due & set up reoccurring payments
  20. Utilized language line
  21. Spoke with Card member that lives in CA
  22. Gave someone a Citi Gratitude Today
  23. Customer made last payment within last 3 days
  24. Captured a complaint