CPI 15% or higher for week Free! ACW less than 30 seconds for day TSAT 100% No cases hitting 4 days without touch CPI 25% or higher for day Dead OB less than 18% for week Receive a Customer Letter Take a transfer from a colleague Receive Peer Kudos No UPBA used Dead OB less than 3% for day ACW less than 2 minutes average for week Assist a peer with a case Most calls in queue for week (Email) OSAT 100% CPI 15% or higher for week Free! ACW less than 30 seconds for day TSAT 100% No cases hitting 4 days without touch CPI 25% or higher for day Dead OB less than 18% for week Receive a Customer Letter Take a transfer from a colleague Receive Peer Kudos No UPBA used Dead OB less than 3% for day ACW less than 2 minutes average for week Assist a peer with a case Most calls in queue for week (Email) OSAT 100%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CPI 15% or higher for week
Free!
ACW less than 30 seconds for day
TSAT 100%
No cases hitting 4 days without touch
CPI 25% or higher for day
Dead OB less than 18% for week
Receive a Customer Letter
Take a transfer from a colleague
Receive Peer Kudos
No UPBA used
Dead OB less than 3% for day
ACW less than 2 minutes average for week
Assist a peer with a case
Most calls in queue for week (Email)
OSAT 100%