thecontent ofthemessageAskingOpen-EndedquestionsAccomodatingCompetingFeedbackAsk open-endedquestionsNegotiationDefensivenessCompromisingthefeelings ofthemessageListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyPositiveResultsConflictsQuestioning,judging,parroting,and takingsidesSet Goalsand createan actionplanAvoidingSpecific,AccurateandInquiringuse the dooropeners thatencouragepeople to talk.DisarmThemassumeyou knowall thefactsUncover,define, andDiscuss thereal problemTakeResponsibilityCollaborating Summarizein your ownwords whatyou have justheardthecontent ofthemessageAskingOpen-EndedquestionsAccomodatingCompetingFeedbackAsk open-endedquestionsNegotiationDefensivenessCompromisingthefeelings ofthemessageListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyPositiveResultsConflictsQuestioning,judging,parroting,and takingsidesSet Goalsand createan actionplanAvoidingSpecific,AccurateandInquiringuse the dooropeners thatencouragepeople to talk.DisarmThemassumeyou knowall thefactsUncover,define, andDiscuss thereal problemTakeResponsibilityCollaborating Summarizein your ownwords whatyou have justheard

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. the content of the message
  2. Asking Open-Ended questions
  3. Accomodating
  4. Competing
  5. Feedback
  6. Ask open-ended questions
  7. Negotiation
  8. Defensiveness
  9. Compromising
  10. the feelings of the message
  11. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  12. Positive Results
  13. Conflicts
  14. Questioning, judging, parroting, and taking sides
  15. Set Goals and create an action plan
  16. Avoiding
  17. Specific, Accurate and Inquiring
  18. use the door openers that encourage people to talk.
  19. Disarm Them
  20. assume you know all the facts
  21. Uncover, define, and Discuss the real problem
  22. Take Responsibility
  23. Collaborating
  24.  Summarize in your own words what you have just heard