Compromisinguse the dooropeners thatencouragepeople to talk.Feedback Summarizein your ownwords whatyou have justheardDefensivenessAskingOpen-Endedquestionsassumeyou knowall thefactsthefeelings ofthemessageSpecific,AccurateandInquiringQuestioning,judging,parroting,and takingsidesListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAsk open-endedquestionsDisarmThemCollaboratingNegotiationAvoidingSet Goalsand createan actionplanthecontent ofthemessageTakeResponsibilityConflictsCompetingUncover,define, andDiscuss thereal problemAccomodatingPositiveResultsCompromisinguse the dooropeners thatencouragepeople to talk.Feedback Summarizein your ownwords whatyou have justheardDefensivenessAskingOpen-Endedquestionsassumeyou knowall thefactsthefeelings ofthemessageSpecific,AccurateandInquiringQuestioning,judging,parroting,and takingsidesListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAsk open-endedquestionsDisarmThemCollaboratingNegotiationAvoidingSet Goalsand createan actionplanthecontent ofthemessageTakeResponsibilityConflictsCompetingUncover,define, andDiscuss thereal problemAccomodatingPositiveResults

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compromising
  2. use the door openers that encourage people to talk.
  3. Feedback
  4.  Summarize in your own words what you have just heard
  5. Defensiveness
  6. Asking Open-Ended questions
  7. assume you know all the facts
  8. the feelings of the message
  9. Specific, Accurate and Inquiring
  10. Questioning, judging, parroting, and taking sides
  11. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  12. Ask open-ended questions
  13. Disarm Them
  14. Collaborating
  15. Negotiation
  16. Avoiding
  17. Set Goals and create an action plan
  18. the content of the message
  19. Take Responsibility
  20. Conflicts
  21. Competing
  22. Uncover, define, and Discuss the real problem
  23. Accomodating
  24. Positive Results