AccomodatingPositiveResultsAskingOpen-Endedquestionsthefeelings ofthemessageDisarmThemAsk open-endedquestionsCompromisinguse the dooropeners thatencouragepeople to talk.thecontent ofthemessageQuestioning,judging,parroting,and takingsidesListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyUncover,define, andDiscuss thereal problemDefensivenessTakeResponsibilityAvoidingassumeyou knowall thefactsSpecific,AccurateandInquiringCompetingConflicts Summarizein your ownwords whatyou have justheardSet Goalsand createan actionplanCollaboratingFeedbackNegotiationAccomodatingPositiveResultsAskingOpen-Endedquestionsthefeelings ofthemessageDisarmThemAsk open-endedquestionsCompromisinguse the dooropeners thatencouragepeople to talk.thecontent ofthemessageQuestioning,judging,parroting,and takingsidesListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyUncover,define, andDiscuss thereal problemDefensivenessTakeResponsibilityAvoidingassumeyou knowall thefactsSpecific,AccurateandInquiringCompetingConflicts Summarizein your ownwords whatyou have justheardSet Goalsand createan actionplanCollaboratingFeedbackNegotiation

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accomodating
  2. Positive Results
  3. Asking Open-Ended questions
  4. the feelings of the message
  5. Disarm Them
  6. Ask open-ended questions
  7. Compromising
  8. use the door openers that encourage people to talk.
  9. the content of the message
  10. Questioning, judging, parroting, and taking sides
  11. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  12. Uncover, define, and Discuss the real problem
  13. Defensiveness
  14. Take Responsibility
  15. Avoiding
  16. assume you know all the facts
  17. Specific, Accurate and Inquiring
  18. Competing
  19. Conflicts
  20.  Summarize in your own words what you have just heard
  21. Set Goals and create an action plan
  22. Collaborating
  23. Feedback
  24. Negotiation