thefeelings ofthemessageSet Goalsand createan actionplanFeedbackCompetingPositiveResultsAsk open-endedquestionsQuestioning,judging,parroting,and takingsidesthecontent ofthemessageNegotiation Summarizein your ownwords whatyou have justheardCompromisingSpecific,AccurateandInquiringAskingOpen-EndedquestionsConflictsTakeResponsibilityListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAccomodatingUncover,define, andDiscuss thereal problemDisarmThemDefensivenessCollaboratingAvoidingassumeyou knowall thefactsuse the dooropeners thatencouragepeople to talk.thefeelings ofthemessageSet Goalsand createan actionplanFeedbackCompetingPositiveResultsAsk open-endedquestionsQuestioning,judging,parroting,and takingsidesthecontent ofthemessageNegotiation Summarizein your ownwords whatyou have justheardCompromisingSpecific,AccurateandInquiringAskingOpen-EndedquestionsConflictsTakeResponsibilityListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAccomodatingUncover,define, andDiscuss thereal problemDisarmThemDefensivenessCollaboratingAvoidingassumeyou knowall thefactsuse the dooropeners thatencouragepeople to talk.

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. the feelings of the message
  2. Set Goals and create an action plan
  3. Feedback
  4. Competing
  5. Positive Results
  6. Ask open-ended questions
  7. Questioning, judging, parroting, and taking sides
  8. the content of the message
  9. Negotiation
  10.  Summarize in your own words what you have just heard
  11. Compromising
  12. Specific, Accurate and Inquiring
  13. Asking Open-Ended questions
  14. Conflicts
  15. Take Responsibility
  16. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  17. Accomodating
  18. Uncover, define, and Discuss the real problem
  19. Disarm Them
  20. Defensiveness
  21. Collaborating
  22. Avoiding
  23. assume you know all the facts
  24. use the door openers that encourage people to talk.