Listening,neutrality,acceptance,paraphrasing,shared feelingsand empathyTakeResponsibilitySpecific,AccurateandInquiringCollaboratingassumeyou knowall thefactsNegotiationSet Goalsand createan actionplanFeedback Summarizein your ownwords whatyou have justheardDefensivenessCompromisinguse the dooropeners thatencouragepeople to talk.Ask open-endedquestionsAvoidingAskingOpen-EndedquestionsCompetingDisarmThemthefeelings ofthemessageUncover,define, andDiscuss thereal problemthecontent ofthemessagePositiveResultsAccomodatingConflictsQuestioning,judging,parroting,and takingsidesListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyTakeResponsibilitySpecific,AccurateandInquiringCollaboratingassumeyou knowall thefactsNegotiationSet Goalsand createan actionplanFeedback Summarizein your ownwords whatyou have justheardDefensivenessCompromisinguse the dooropeners thatencouragepeople to talk.Ask open-endedquestionsAvoidingAskingOpen-EndedquestionsCompetingDisarmThemthefeelings ofthemessageUncover,define, andDiscuss thereal problemthecontent ofthemessagePositiveResultsAccomodatingConflictsQuestioning,judging,parroting,and takingsides

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  2. Take Responsibility
  3. Specific, Accurate and Inquiring
  4. Collaborating
  5. assume you know all the facts
  6. Negotiation
  7. Set Goals and create an action plan
  8. Feedback
  9.  Summarize in your own words what you have just heard
  10. Defensiveness
  11. Compromising
  12. use the door openers that encourage people to talk.
  13. Ask open-ended questions
  14. Avoiding
  15. Asking Open-Ended questions
  16. Competing
  17. Disarm Them
  18. the feelings of the message
  19. Uncover, define, and Discuss the real problem
  20. the content of the message
  21. Positive Results
  22. Accomodating
  23. Conflicts
  24. Questioning, judging, parroting, and taking sides