(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
Take Responsibility
Specific, Accurate and Inquiring
Collaborating
assume you know all the facts
Negotiation
Set Goals and create an action plan
Feedback
Summarize in your own words what you have just heard
Defensiveness
Compromising
use the door openers that encourage people to talk.