FeedbackSpecific,AccurateandInquiringAskingOpen-EndedquestionsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyUncover,define, andDiscuss thereal problemassumeyou knowall thefactsDefensivenessAvoidinguse the dooropeners thatencouragepeople to talk.DisarmThemTakeResponsibilityPositiveResultsSet Goalsand createan actionplanthecontent ofthemessageAccomodatingNegotiationCompetingCompromisingCollaboratingConflictsQuestioning,judging,parroting,and takingsidesAsk open-endedquestionsthefeelings ofthemessage Summarizein your ownwords whatyou have justheardFeedbackSpecific,AccurateandInquiringAskingOpen-EndedquestionsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyUncover,define, andDiscuss thereal problemassumeyou knowall thefactsDefensivenessAvoidinguse the dooropeners thatencouragepeople to talk.DisarmThemTakeResponsibilityPositiveResultsSet Goalsand createan actionplanthecontent ofthemessageAccomodatingNegotiationCompetingCompromisingCollaboratingConflictsQuestioning,judging,parroting,and takingsidesAsk open-endedquestionsthefeelings ofthemessage Summarizein your ownwords whatyou have justheard

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feedback
  2. Specific, Accurate and Inquiring
  3. Asking Open-Ended questions
  4. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  5. Uncover, define, and Discuss the real problem
  6. assume you know all the facts
  7. Defensiveness
  8. Avoiding
  9. use the door openers that encourage people to talk.
  10. Disarm Them
  11. Take Responsibility
  12. Positive Results
  13. Set Goals and create an action plan
  14. the content of the message
  15. Accomodating
  16. Negotiation
  17. Competing
  18. Compromising
  19. Collaborating
  20. Conflicts
  21. Questioning, judging, parroting, and taking sides
  22. Ask open-ended questions
  23. the feelings of the message
  24.  Summarize in your own words what you have just heard