AccomodatingDefensivenessConflictsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyCompromisinguse the dooropeners thatencouragepeople to talk.Set Goalsand createan actionplanthecontent ofthemessageAskingOpen-EndedquestionsAsk open-endedquestionsTakeResponsibilityassumeyou knowall thefactsNegotiationSpecific,AccurateandInquiringCollaborating Summarizein your ownwords whatyou have justheardAvoidingQuestioning,judging,parroting,and takingsidesCompetingPositiveResultsthefeelings ofthemessageFeedbackUncover,define, andDiscuss thereal problemDisarmThemAccomodatingDefensivenessConflictsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyCompromisinguse the dooropeners thatencouragepeople to talk.Set Goalsand createan actionplanthecontent ofthemessageAskingOpen-EndedquestionsAsk open-endedquestionsTakeResponsibilityassumeyou knowall thefactsNegotiationSpecific,AccurateandInquiringCollaborating Summarizein your ownwords whatyou have justheardAvoidingQuestioning,judging,parroting,and takingsidesCompetingPositiveResultsthefeelings ofthemessageFeedbackUncover,define, andDiscuss thereal problemDisarmThem

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accomodating
  2. Defensiveness
  3. Conflicts
  4. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  5. Compromising
  6. use the door openers that encourage people to talk.
  7. Set Goals and create an action plan
  8. the content of the message
  9. Asking Open-Ended questions
  10. Ask open-ended questions
  11. Take Responsibility
  12. assume you know all the facts
  13. Negotiation
  14. Specific, Accurate and Inquiring
  15. Collaborating
  16.  Summarize in your own words what you have just heard
  17. Avoiding
  18. Questioning, judging, parroting, and taking sides
  19. Competing
  20. Positive Results
  21. the feelings of the message
  22. Feedback
  23. Uncover, define, and Discuss the real problem
  24. Disarm Them