assumeyou knowall thefactsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyCompetingSpecific,AccurateandInquiringDisarmThemCompromising Summarizein your ownwords whatyou have justheardAvoidingSet Goalsand createan actionplanPositiveResultsFeedbackConflictsthefeelings ofthemessageAsk open-endedquestionsthecontent ofthemessageUncover,define, andDiscuss thereal problemNegotiationDefensivenessCollaboratingTakeResponsibilityAskingOpen-EndedquestionsQuestioning,judging,parroting,and takingsidesAccomodatinguse the dooropeners thatencouragepeople to talk.assumeyou knowall thefactsListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyCompetingSpecific,AccurateandInquiringDisarmThemCompromising Summarizein your ownwords whatyou have justheardAvoidingSet Goalsand createan actionplanPositiveResultsFeedbackConflictsthefeelings ofthemessageAsk open-endedquestionsthecontent ofthemessageUncover,define, andDiscuss thereal problemNegotiationDefensivenessCollaboratingTakeResponsibilityAskingOpen-EndedquestionsQuestioning,judging,parroting,and takingsidesAccomodatinguse the dooropeners thatencouragepeople to talk.

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. assume you know all the facts
  2. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  3. Competing
  4. Specific, Accurate and Inquiring
  5. Disarm Them
  6. Compromising
  7.  Summarize in your own words what you have just heard
  8. Avoiding
  9. Set Goals and create an action plan
  10. Positive Results
  11. Feedback
  12. Conflicts
  13. the feelings of the message
  14. Ask open-ended questions
  15. the content of the message
  16. Uncover, define, and Discuss the real problem
  17. Negotiation
  18. Defensiveness
  19. Collaborating
  20. Take Responsibility
  21. Asking Open-Ended questions
  22. Questioning, judging, parroting, and taking sides
  23. Accomodating
  24. use the door openers that encourage people to talk.