Competing Summarizein your ownwords whatyou have justheardCompromisingDefensivenessUncover,define, andDiscuss thereal problemListening,neutrality,acceptance,paraphrasing,shared feelingsand empathythecontent ofthemessageNegotiationSet Goalsand createan actionplanSpecific,AccurateandInquiringAskingOpen-EndedquestionsCollaboratingassumeyou knowall thefactsAsk open-endedquestionsAvoidingTakeResponsibilityFeedbackthefeelings ofthemessageQuestioning,judging,parroting,and takingsidesPositiveResultsDisarmThemConflictsAccomodatinguse the dooropeners thatencouragepeople to talk.Competing Summarizein your ownwords whatyou have justheardCompromisingDefensivenessUncover,define, andDiscuss thereal problemListening,neutrality,acceptance,paraphrasing,shared feelingsand empathythecontent ofthemessageNegotiationSet Goalsand createan actionplanSpecific,AccurateandInquiringAskingOpen-EndedquestionsCollaboratingassumeyou knowall thefactsAsk open-endedquestionsAvoidingTakeResponsibilityFeedbackthefeelings ofthemessageQuestioning,judging,parroting,and takingsidesPositiveResultsDisarmThemConflictsAccomodatinguse the dooropeners thatencouragepeople to talk.

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Competing
  2.  Summarize in your own words what you have just heard
  3. Compromising
  4. Defensiveness
  5. Uncover, define, and Discuss the real problem
  6. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  7. the content of the message
  8. Negotiation
  9. Set Goals and create an action plan
  10. Specific, Accurate and Inquiring
  11. Asking Open-Ended questions
  12. Collaborating
  13. assume you know all the facts
  14. Ask open-ended questions
  15. Avoiding
  16. Take Responsibility
  17. Feedback
  18. the feelings of the message
  19. Questioning, judging, parroting, and taking sides
  20. Positive Results
  21. Disarm Them
  22. Conflicts
  23. Accomodating
  24. use the door openers that encourage people to talk.