Uncover,define, andDiscuss thereal problemTakeResponsibilityuse the dooropeners thatencouragepeople to talk.CompetingFeedbackAsk open-endedquestionsDefensivenessQuestioning,judging,parroting,and takingsidesCompromisingListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyassumeyou knowall thefactsSet Goalsand createan actionplanAccomodatingthefeelings ofthemessageConflictsAvoiding Summarizein your ownwords whatyou have justheardPositiveResultsSpecific,AccurateandInquiringAskingOpen-EndedquestionsDisarmThemNegotiationthecontent ofthemessageCollaboratingUncover,define, andDiscuss thereal problemTakeResponsibilityuse the dooropeners thatencouragepeople to talk.CompetingFeedbackAsk open-endedquestionsDefensivenessQuestioning,judging,parroting,and takingsidesCompromisingListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyassumeyou knowall thefactsSet Goalsand createan actionplanAccomodatingthefeelings ofthemessageConflictsAvoiding Summarizein your ownwords whatyou have justheardPositiveResultsSpecific,AccurateandInquiringAskingOpen-EndedquestionsDisarmThemNegotiationthecontent ofthemessageCollaborating

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Uncover, define, and Discuss the real problem
  2. Take Responsibility
  3. use the door openers that encourage people to talk.
  4. Competing
  5. Feedback
  6. Ask open-ended questions
  7. Defensiveness
  8. Questioning, judging, parroting, and taking sides
  9. Compromising
  10. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  11. assume you know all the facts
  12. Set Goals and create an action plan
  13. Accomodating
  14. the feelings of the message
  15. Conflicts
  16. Avoiding
  17.  Summarize in your own words what you have just heard
  18. Positive Results
  19. Specific, Accurate and Inquiring
  20. Asking Open-Ended questions
  21. Disarm Them
  22. Negotiation
  23. the content of the message
  24. Collaborating