thefeelings ofthemessageNegotiationAskingOpen-EndedquestionsAccomodatingQuestioning,judging,parroting,and takingsidesthecontent ofthemessageDefensivenessCompetingPositiveResults Summarizein your ownwords whatyou have justheardAsk open-endedquestionsSpecific,AccurateandInquiringListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyassumeyou knowall thefactsDisarmThemTakeResponsibilityuse the dooropeners thatencouragepeople to talk.Set Goalsand createan actionplanFeedbackAvoidingCollaboratingUncover,define, andDiscuss thereal problemCompromisingConflictsthefeelings ofthemessageNegotiationAskingOpen-EndedquestionsAccomodatingQuestioning,judging,parroting,and takingsidesthecontent ofthemessageDefensivenessCompetingPositiveResults Summarizein your ownwords whatyou have justheardAsk open-endedquestionsSpecific,AccurateandInquiringListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyassumeyou knowall thefactsDisarmThemTakeResponsibilityuse the dooropeners thatencouragepeople to talk.Set Goalsand createan actionplanFeedbackAvoidingCollaboratingUncover,define, andDiscuss thereal problemCompromisingConflicts

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. the feelings of the message
  2. Negotiation
  3. Asking Open-Ended questions
  4. Accomodating
  5. Questioning, judging, parroting, and taking sides
  6. the content of the message
  7. Defensiveness
  8. Competing
  9. Positive Results
  10.  Summarize in your own words what you have just heard
  11. Ask open-ended questions
  12. Specific, Accurate and Inquiring
  13. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  14. assume you know all the facts
  15. Disarm Them
  16. Take Responsibility
  17. use the door openers that encourage people to talk.
  18. Set Goals and create an action plan
  19. Feedback
  20. Avoiding
  21. Collaborating
  22. Uncover, define, and Discuss the real problem
  23. Compromising
  24. Conflicts