AskingOpen-EndedquestionsNegotiationSet Goalsand createan actionplanthecontent ofthemessagePositiveResultsUncover,define, andDiscuss thereal problemAsk open-endedquestionsuse the dooropeners thatencouragepeople to talk.CompromisingDefensiveness Summarizein your ownwords whatyou have justheardSpecific,AccurateandInquiringDisarmThemConflictsassumeyou knowall thefactsQuestioning,judging,parroting,and takingsidesTakeResponsibilityFeedbackCompetingListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAccomodatingCollaboratingAvoidingthefeelings ofthemessageAskingOpen-EndedquestionsNegotiationSet Goalsand createan actionplanthecontent ofthemessagePositiveResultsUncover,define, andDiscuss thereal problemAsk open-endedquestionsuse the dooropeners thatencouragepeople to talk.CompromisingDefensiveness Summarizein your ownwords whatyou have justheardSpecific,AccurateandInquiringDisarmThemConflictsassumeyou knowall thefactsQuestioning,judging,parroting,and takingsidesTakeResponsibilityFeedbackCompetingListening,neutrality,acceptance,paraphrasing,shared feelingsand empathyAccomodatingCollaboratingAvoidingthefeelings ofthemessage

Conflict Resolution (NMLDP Track 2) - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking Open-Ended questions
  2. Negotiation
  3. Set Goals and create an action plan
  4. the content of the message
  5. Positive Results
  6. Uncover, define, and Discuss the real problem
  7. Ask open-ended questions
  8. use the door openers that encourage people to talk.
  9. Compromising
  10. Defensiveness
  11.  Summarize in your own words what you have just heard
  12. Specific, Accurate and Inquiring
  13. Disarm Them
  14. Conflicts
  15. assume you know all the facts
  16. Questioning, judging, parroting, and taking sides
  17. Take Responsibility
  18. Feedback
  19. Competing
  20. Listening, neutrality, acceptance, paraphrasing, shared feelings and empathy
  21. Accomodating
  22. Collaborating
  23. Avoiding
  24. the feelings of the message