NPSmeasures_______They accountfor 80% ofnegative wordof mouthShow________If a competitorcatches theireye they willdefectWe value_________What isNPS?What isthe scorefor adetractor?NPS isa scorefrom?LoyalCustomers_______We delivera_________experience.Provide______andanswers.Neversay_______What isthe R inFord?Whatscore foraPassive?What isthe F inFord?Saymy______80 percentof referralscome fromthis groupWhat isthe scorefor apromoter?NeverAvoid______What isthe O inFord?Empathizeand find______What isthe D inFord?What isHospitality?How doyoucalculateNPS?NPSmeasures_______They accountfor 80% ofnegative wordof mouthShow________If a competitorcatches theireye they willdefectWe value_________What isNPS?What isthe scorefor adetractor?NPS isa scorefrom?LoyalCustomers_______We delivera_________experience.Provide______andanswers.Neversay_______What isthe R inFord?Whatscore foraPassive?What isthe F inFord?Saymy______80 percentof referralscome fromthis groupWhat isthe scorefor apromoter?NeverAvoid______What isthe O inFord?Empathizeand find______What isthe D inFord?What isHospitality?How doyoucalculateNPS?

NPS & WAYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. NPS measures _______
  2. They account for 80% of negative word of mouth
  3. Show ________
  4. If a competitor catches their eye they will defect
  5. We value _________
  6. What is NPS?
  7. What is the score for a detractor?
  8. NPS is a score from?
  9. Loyal Customers _______
  10. We deliver a _________ experience.
  11. Provide ______and answers.
  12. Never say _______
  13. What is the R in Ford?
  14. What score for a Passive?
  15. What is the F in Ford?
  16. Say my______
  17. 80 percent of referrals come from this group
  18. What is the score for a promoter?
  19. Never Avoid ______
  20. What is the O in Ford?
  21. Empathize and find ______
  22. What is the D in Ford?
  23. What is Hospitality?
  24. How do you calculate NPS?