80 percentof referralscome fromthis groupIf a competitorcatches theireye they willdefectProvide______andanswers.Neversay_______LoyalCustomers_______NeverAvoid______What isthe scorefor adetractor?What isthe D inFord?Whatscore foraPassive?What isthe R inFord?Saymy______What isHospitality?NPSmeasures_______We value_________Empathizeand find______They accountfor 80% ofnegative wordof mouthWhat isthe O inFord?What isNPS?What isthe F inFord?We delivera_________experience.What isthe scorefor apromoter?Show________How doyoucalculateNPS?NPS isa scorefrom?80 percentof referralscome fromthis groupIf a competitorcatches theireye they willdefectProvide______andanswers.Neversay_______LoyalCustomers_______NeverAvoid______What isthe scorefor adetractor?What isthe D inFord?Whatscore foraPassive?What isthe R inFord?Saymy______What isHospitality?NPSmeasures_______We value_________Empathizeand find______They accountfor 80% ofnegative wordof mouthWhat isthe O inFord?What isNPS?What isthe F inFord?We delivera_________experience.What isthe scorefor apromoter?Show________How doyoucalculateNPS?NPS isa scorefrom?

NPS & WAYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 80 percent of referrals come from this group
  2. If a competitor catches their eye they will defect
  3. Provide ______and answers.
  4. Never say _______
  5. Loyal Customers _______
  6. Never Avoid ______
  7. What is the score for a detractor?
  8. What is the D in Ford?
  9. What score for a Passive?
  10. What is the R in Ford?
  11. Say my______
  12. What is Hospitality?
  13. NPS measures _______
  14. We value _________
  15. Empathize and find ______
  16. They account for 80% of negative word of mouth
  17. What is the O in Ford?
  18. What is NPS?
  19. What is the F in Ford?
  20. We deliver a _________ experience.
  21. What is the score for a promoter?
  22. Show ________
  23. How do you calculate NPS?
  24. NPS is a score from?