80 percentof referralscome fromthis groupNPS isa scorefrom?Provide______andanswers.LoyalCustomers_______What isthe R inFord?We delivera_________experience.What isNPS?What isHospitality?NeverAvoid______Whatscore foraPassive?What isthe scorefor adetractor?If a competitorcatches theireye they willdefectWe value_________What isthe D inFord?Neversay_______What isthe O inFord?What isthe scorefor apromoter?Empathizeand find______How doyoucalculateNPS?NPSmeasures_______Show________Saymy______What isthe F inFord?They accountfor 80% ofnegative wordof mouth80 percentof referralscome fromthis groupNPS isa scorefrom?Provide______andanswers.LoyalCustomers_______What isthe R inFord?We delivera_________experience.What isNPS?What isHospitality?NeverAvoid______Whatscore foraPassive?What isthe scorefor adetractor?If a competitorcatches theireye they willdefectWe value_________What isthe D inFord?Neversay_______What isthe O inFord?What isthe scorefor apromoter?Empathizeand find______How doyoucalculateNPS?NPSmeasures_______Show________Saymy______What isthe F inFord?They accountfor 80% ofnegative wordof mouth

NPS & WAYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 80 percent of referrals come from this group
  2. NPS is a score from?
  3. Provide ______and answers.
  4. Loyal Customers _______
  5. What is the R in Ford?
  6. We deliver a _________ experience.
  7. What is NPS?
  8. What is Hospitality?
  9. Never Avoid ______
  10. What score for a Passive?
  11. What is the score for a detractor?
  12. If a competitor catches their eye they will defect
  13. We value _________
  14. What is the D in Ford?
  15. Never say _______
  16. What is the O in Ford?
  17. What is the score for a promoter?
  18. Empathize and find ______
  19. How do you calculate NPS?
  20. NPS measures _______
  21. Show ________
  22. Say my______
  23. What is the F in Ford?
  24. They account for 80% of negative word of mouth