Empathizeand find______What isthe O inFord?How doyoucalculateNPS?NeverAvoid______What isthe scorefor adetractor?We delivera_________experience.What isthe scorefor apromoter?Show________NPSmeasures_______What isthe R inFord?What isNPS?Provide______andanswers.NPS isa scorefrom?If a competitorcatches theireye they willdefectLoyalCustomers_______What isthe F inFord?We value_________What isHospitality?Saymy______Neversay_______They accountfor 80% ofnegative wordof mouth80 percentof referralscome fromthis groupWhatscore foraPassive?What isthe D inFord?Empathizeand find______What isthe O inFord?How doyoucalculateNPS?NeverAvoid______What isthe scorefor adetractor?We delivera_________experience.What isthe scorefor apromoter?Show________NPSmeasures_______What isthe R inFord?What isNPS?Provide______andanswers.NPS isa scorefrom?If a competitorcatches theireye they willdefectLoyalCustomers_______What isthe F inFord?We value_________What isHospitality?Saymy______Neversay_______They accountfor 80% ofnegative wordof mouth80 percentof referralscome fromthis groupWhatscore foraPassive?What isthe D inFord?

NPS & WAYS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize and find ______
  2. What is the O in Ford?
  3. How do you calculate NPS?
  4. Never Avoid ______
  5. What is the score for a detractor?
  6. We deliver a _________ experience.
  7. What is the score for a promoter?
  8. Show ________
  9. NPS measures _______
  10. What is the R in Ford?
  11. What is NPS?
  12. Provide ______and answers.
  13. NPS is a score from?
  14. If a competitor catches their eye they will defect
  15. Loyal Customers _______
  16. What is the F in Ford?
  17. We value _________
  18. What is Hospitality?
  19. Say my______
  20. Never say _______
  21. They account for 80% of negative word of mouth
  22. 80 percent of referrals come from this group
  23. What score for a Passive?
  24. What is the D in Ford?