Take aDAPTransferto theIVRAddAuthorizedUserSet upadd/subtractpointsworkcaseSaveanAccountSet up aworkcaseCloseanAccountTake aDAP over$100Transferto FraudInformedCH aboutSMSTextingSet upFutureFalconSuspendSentstatment tocardholderin mercuryChangedaddressper CHrequesRemoveda late feeExplainedSMS TextmessagingChangecyclecode dateAddedadisputeTransfertoSRBS IReportedcardlost/stolenUnlockaccountusingAdmin toolTransferto aBSIIISaid hi to amember ofseniormanagementPlaced ahold ontheaccountTake aDAPunder$100Take aDAPTransferto theIVRAddAuthorizedUserSet upadd/subtractpointsworkcaseSaveanAccountSet up aworkcaseCloseanAccountTake aDAP over$100Transferto FraudInformedCH aboutSMSTextingSet upFutureFalconSuspendSentstatment tocardholderin mercuryChangedaddressper CHrequesRemoveda late feeExplainedSMS TextmessagingChangecyclecode dateAddedadisputeTransfertoSRBS IReportedcardlost/stolenUnlockaccountusingAdmin toolTransferto aBSIIISaid hi to amember ofseniormanagementPlaced ahold ontheaccountTake aDAPunder$100

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a DAP
  2. Transfer to the IVR
  3. Add Authorized User
  4. Set up add/subtract points workcase
  5. Save an Account
  6. Set up a workcase
  7. Close an Account
  8. Take a DAP over $100
  9. Transfer to Fraud
  10. Informed CH about SMS Texting
  11. Set up Future Falcon Suspend
  12. Sent statment to cardholder in mercury
  13. Changed address per CH reques
  14. Removed a late fee
  15. Explained SMS Text messaging
  16. Change cycle code date
  17. Added a dispute
  18. Transfer to SRBS I
  19. Reported card lost/stolen
  20. Unlock account using Admin tool
  21. Transfer to a BSIII
  22. Said hi to a member of senior management
  23. Placed a hold on the account
  24. Take a DAP under $100