InformedCH aboutSMSTextingTake aDAPunder$100CloseanAccountAddAuthorizedUserSet up aworkcaseTransferto aBSIIISaid hi to amember ofseniormanagementChangecyclecode dateTake aDAPSaveanAccountTake aDAP over$100UnlockaccountusingAdmin toolTransferto FraudSet upadd/subtractpointsworkcaseTransfertoSRBS IChangedaddressper CHrequesSet upFutureFalconSuspendPlaced ahold ontheaccountTransferto theIVRReportedcardlost/stolenExplainedSMS TextmessagingAddedadisputeSentstatment tocardholderin mercuryRemoveda late feeInformedCH aboutSMSTextingTake aDAPunder$100CloseanAccountAddAuthorizedUserSet up aworkcaseTransferto aBSIIISaid hi to amember ofseniormanagementChangecyclecode dateTake aDAPSaveanAccountTake aDAP over$100UnlockaccountusingAdmin toolTransferto FraudSet upadd/subtractpointsworkcaseTransfertoSRBS IChangedaddressper CHrequesSet upFutureFalconSuspendPlaced ahold ontheaccountTransferto theIVRReportedcardlost/stolenExplainedSMS TextmessagingAddedadisputeSentstatment tocardholderin mercuryRemoveda late fee

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Informed CH about SMS Texting
  2. Take a DAP under $100
  3. Close an Account
  4. Add Authorized User
  5. Set up a workcase
  6. Transfer to a BSIII
  7. Said hi to a member of senior management
  8. Change cycle code date
  9. Take a DAP
  10. Save an Account
  11. Take a DAP over $100
  12. Unlock account using Admin tool
  13. Transfer to Fraud
  14. Set up add/subtract points workcase
  15. Transfer to SRBS I
  16. Changed address per CH reques
  17. Set up Future Falcon Suspend
  18. Placed a hold on the account
  19. Transfer to the IVR
  20. Reported card lost/stolen
  21. Explained SMS Text messaging
  22. Added a dispute
  23. Sent statment to cardholder in mercury
  24. Removed a late fee