Transferto aBSIIICloseanAccountTransfertoSRBS ISaid hi to amember ofseniormanagementSet up aworkcaseTake aDAPunder$100Removeda late feeSaveanAccountSet upadd/subtractpointsworkcaseAddedadisputeReportedcardlost/stolenTake aDAP over$100Transferto FraudSet upFutureFalconSuspendExplainedSMS TextmessagingTransferto theIVRChangedaddressper CHrequesSentstatment tocardholderin mercuryInformedCH aboutSMSTextingChangecyclecode datePlaced ahold ontheaccountAddAuthorizedUserTake aDAPUnlockaccountusingAdmin toolTransferto aBSIIICloseanAccountTransfertoSRBS ISaid hi to amember ofseniormanagementSet up aworkcaseTake aDAPunder$100Removeda late feeSaveanAccountSet upadd/subtractpointsworkcaseAddedadisputeReportedcardlost/stolenTake aDAP over$100Transferto FraudSet upFutureFalconSuspendExplainedSMS TextmessagingTransferto theIVRChangedaddressper CHrequesSentstatment tocardholderin mercuryInformedCH aboutSMSTextingChangecyclecode datePlaced ahold ontheaccountAddAuthorizedUserTake aDAPUnlockaccountusingAdmin tool

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to a BSIII
  2. Close an Account
  3. Transfer to SRBS I
  4. Said hi to a member of senior management
  5. Set up a workcase
  6. Take a DAP under $100
  7. Removed a late fee
  8. Save an Account
  9. Set up add/subtract points workcase
  10. Added a dispute
  11. Reported card lost/stolen
  12. Take a DAP over $100
  13. Transfer to Fraud
  14. Set up Future Falcon Suspend
  15. Explained SMS Text messaging
  16. Transfer to the IVR
  17. Changed address per CH reques
  18. Sent statment to cardholder in mercury
  19. Informed CH about SMS Texting
  20. Change cycle code date
  21. Placed a hold on the account
  22. Add Authorized User
  23. Take a DAP
  24. Unlock account using Admin tool