ExplainedSMS TextmessagingChangedaddressper CHrequesTake aDAP over$100Set upadd/subtractpointsworkcaseSet upFutureFalconSuspendTake aDAPunder$100AddedadisputeChangecyclecode dateTake aDAPReportedcardlost/stolenPlaced ahold ontheaccountTransferto aBSIIISet up aworkcaseInformedCH aboutSMSTextingUnlockaccountusingAdmin toolSaveanAccountTransfertoSRBS IAddAuthorizedUserCloseanAccountTransferto theIVRSentstatment tocardholderin mercuryTransferto FraudRemoveda late feeSaid hi to amember ofseniormanagementExplainedSMS TextmessagingChangedaddressper CHrequesTake aDAP over$100Set upadd/subtractpointsworkcaseSet upFutureFalconSuspendTake aDAPunder$100AddedadisputeChangecyclecode dateTake aDAPReportedcardlost/stolenPlaced ahold ontheaccountTransferto aBSIIISet up aworkcaseInformedCH aboutSMSTextingUnlockaccountusingAdmin toolSaveanAccountTransfertoSRBS IAddAuthorizedUserCloseanAccountTransferto theIVRSentstatment tocardholderin mercuryTransferto FraudRemoveda late feeSaid hi to amember ofseniormanagement

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained SMS Text messaging
  2. Changed address per CH reques
  3. Take a DAP over $100
  4. Set up add/subtract points workcase
  5. Set up Future Falcon Suspend
  6. Take a DAP under $100
  7. Added a dispute
  8. Change cycle code date
  9. Take a DAP
  10. Reported card lost/stolen
  11. Placed a hold on the account
  12. Transfer to a BSIII
  13. Set up a workcase
  14. Informed CH about SMS Texting
  15. Unlock account using Admin tool
  16. Save an Account
  17. Transfer to SRBS I
  18. Add Authorized User
  19. Close an Account
  20. Transfer to the IVR
  21. Sent statment to cardholder in mercury
  22. Transfer to Fraud
  23. Removed a late fee
  24. Said hi to a member of senior management