AddedadisputeSentstatment tocardholderin mercuryTransferto aBSIIITake aDAPunder$100Changedaddressper CHrequesTake aDAPSet up aworkcasePlaced ahold ontheaccountSaveanAccountInformedCH aboutSMSTextingTake aDAP over$100CloseanAccountReportedcardlost/stolenSet upFutureFalconSuspendTransfertoSRBS IUnlockaccountusingAdmin toolAddAuthorizedUserRemoveda late feeTransferto theIVRSet upadd/subtractpointsworkcaseExplainedSMS TextmessagingTransferto FraudChangecyclecode dateSaid hi to amember ofseniormanagementAddedadisputeSentstatment tocardholderin mercuryTransferto aBSIIITake aDAPunder$100Changedaddressper CHrequesTake aDAPSet up aworkcasePlaced ahold ontheaccountSaveanAccountInformedCH aboutSMSTextingTake aDAP over$100CloseanAccountReportedcardlost/stolenSet upFutureFalconSuspendTransfertoSRBS IUnlockaccountusingAdmin toolAddAuthorizedUserRemoveda late feeTransferto theIVRSet upadd/subtractpointsworkcaseExplainedSMS TextmessagingTransferto FraudChangecyclecode dateSaid hi to amember ofseniormanagement

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Added a dispute
  2. Sent statment to cardholder in mercury
  3. Transfer to a BSIII
  4. Take a DAP under $100
  5. Changed address per CH reques
  6. Take a DAP
  7. Set up a workcase
  8. Placed a hold on the account
  9. Save an Account
  10. Informed CH about SMS Texting
  11. Take a DAP over $100
  12. Close an Account
  13. Reported card lost/stolen
  14. Set up Future Falcon Suspend
  15. Transfer to SRBS I
  16. Unlock account using Admin tool
  17. Add Authorized User
  18. Removed a late fee
  19. Transfer to the IVR
  20. Set up add/subtract points workcase
  21. Explained SMS Text messaging
  22. Transfer to Fraud
  23. Change cycle code date
  24. Said hi to a member of senior management