Take aDAPunder$100TransfertoSRBS ISaveanAccountUnlockaccountusingAdmin toolRemoveda late feeTransferto FraudTake aDAP over$100CloseanAccountReportedcardlost/stolenChangedaddressper CHrequesInformedCH aboutSMSTextingTake aDAPSaid hi to amember ofseniormanagementAddAuthorizedUserSet up aworkcasePlaced ahold ontheaccountChangecyclecode dateAddedadisputeTransferto aBSIIISentstatment tocardholderin mercuryExplainedSMS TextmessagingSet upadd/subtractpointsworkcaseSet upFutureFalconSuspendTransferto theIVRTake aDAPunder$100TransfertoSRBS ISaveanAccountUnlockaccountusingAdmin toolRemoveda late feeTransferto FraudTake aDAP over$100CloseanAccountReportedcardlost/stolenChangedaddressper CHrequesInformedCH aboutSMSTextingTake aDAPSaid hi to amember ofseniormanagementAddAuthorizedUserSet up aworkcasePlaced ahold ontheaccountChangecyclecode dateAddedadisputeTransferto aBSIIISentstatment tocardholderin mercuryExplainedSMS TextmessagingSet upadd/subtractpointsworkcaseSet upFutureFalconSuspendTransferto theIVR

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a DAP under $100
  2. Transfer to SRBS I
  3. Save an Account
  4. Unlock account using Admin tool
  5. Removed a late fee
  6. Transfer to Fraud
  7. Take a DAP over $100
  8. Close an Account
  9. Reported card lost/stolen
  10. Changed address per CH reques
  11. Informed CH about SMS Texting
  12. Take a DAP
  13. Said hi to a member of senior management
  14. Add Authorized User
  15. Set up a workcase
  16. Placed a hold on the account
  17. Change cycle code date
  18. Added a dispute
  19. Transfer to a BSIII
  20. Sent statment to cardholder in mercury
  21. Explained SMS Text messaging
  22. Set up add/subtract points workcase
  23. Set up Future Falcon Suspend
  24. Transfer to the IVR