Set up aworkcaseUnlockaccountusingAdmin toolTransferto aBSIIITake aDAPunder$100SaveanAccountSentstatment tocardholderin mercuryAddAuthorizedUserChangecyclecode datePlaced ahold ontheaccountTake aDAP over$100Changedaddressper CHrequesTransferto FraudCloseanAccountAddedadisputeExplainedSMS TextmessagingTransfertoSRBS ITransferto theIVRSet upadd/subtractpointsworkcaseRemoveda late feeReportedcardlost/stolenInformedCH aboutSMSTextingSaid hi to amember ofseniormanagementTake aDAPSet upFutureFalconSuspendSet up aworkcaseUnlockaccountusingAdmin toolTransferto aBSIIITake aDAPunder$100SaveanAccountSentstatment tocardholderin mercuryAddAuthorizedUserChangecyclecode datePlaced ahold ontheaccountTake aDAP over$100Changedaddressper CHrequesTransferto FraudCloseanAccountAddedadisputeExplainedSMS TextmessagingTransfertoSRBS ITransferto theIVRSet upadd/subtractpointsworkcaseRemoveda late feeReportedcardlost/stolenInformedCH aboutSMSTextingSaid hi to amember ofseniormanagementTake aDAPSet upFutureFalconSuspend

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a workcase
  2. Unlock account using Admin tool
  3. Transfer to a BSIII
  4. Take a DAP under $100
  5. Save an Account
  6. Sent statment to cardholder in mercury
  7. Add Authorized User
  8. Change cycle code date
  9. Placed a hold on the account
  10. Take a DAP over $100
  11. Changed address per CH reques
  12. Transfer to Fraud
  13. Close an Account
  14. Added a dispute
  15. Explained SMS Text messaging
  16. Transfer to SRBS I
  17. Transfer to the IVR
  18. Set up add/subtract points workcase
  19. Removed a late fee
  20. Reported card lost/stolen
  21. Informed CH about SMS Texting
  22. Said hi to a member of senior management
  23. Take a DAP
  24. Set up Future Falcon Suspend