SaveanAccountUnlockaccountusingAdmin toolSentstatment tocardholderin mercurySet up aworkcaseTake aDAPCloseanAccountTransferto theIVRChangecyclecode dateAddAuthorizedUserSaid hi to amember ofseniormanagementTransfertoSRBS ITransferto FraudTake aDAPunder$100Set upFutureFalconSuspendTake aDAP over$100Transferto aBSIIIAddedadisputePlaced ahold ontheaccountInformedCH aboutSMSTextingSet upadd/subtractpointsworkcaseExplainedSMS TextmessagingRemoveda late feeReportedcardlost/stolenChangedaddressper CHrequesSaveanAccountUnlockaccountusingAdmin toolSentstatment tocardholderin mercurySet up aworkcaseTake aDAPCloseanAccountTransferto theIVRChangecyclecode dateAddAuthorizedUserSaid hi to amember ofseniormanagementTransfertoSRBS ITransferto FraudTake aDAPunder$100Set upFutureFalconSuspendTake aDAP over$100Transferto aBSIIIAddedadisputePlaced ahold ontheaccountInformedCH aboutSMSTextingSet upadd/subtractpointsworkcaseExplainedSMS TextmessagingRemoveda late feeReportedcardlost/stolenChangedaddressper CHreques

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save an Account
  2. Unlock account using Admin tool
  3. Sent statment to cardholder in mercury
  4. Set up a workcase
  5. Take a DAP
  6. Close an Account
  7. Transfer to the IVR
  8. Change cycle code date
  9. Add Authorized User
  10. Said hi to a member of senior management
  11. Transfer to SRBS I
  12. Transfer to Fraud
  13. Take a DAP under $100
  14. Set up Future Falcon Suspend
  15. Take a DAP over $100
  16. Transfer to a BSIII
  17. Added a dispute
  18. Placed a hold on the account
  19. Informed CH about SMS Texting
  20. Set up add/subtract points workcase
  21. Explained SMS Text messaging
  22. Removed a late fee
  23. Reported card lost/stolen
  24. Changed address per CH reques