Placed ahold ontheaccountSaveanAccountUnlockaccountusingAdmin toolTake aDAP over$100InformedCH aboutSMSTextingRemoveda late feeTransferto FraudReportedcardlost/stolenSentstatment tocardholderin mercurySet up aworkcaseAddAuthorizedUserSet upFutureFalconSuspendTransfertoSRBS ITake aDAPSet upadd/subtractpointsworkcaseTake aDAPunder$100ExplainedSMS TextmessagingSaid hi to amember ofseniormanagementAddedadisputeCloseanAccountChangedaddressper CHrequesTransferto theIVRChangecyclecode dateTransferto aBSIIIPlaced ahold ontheaccountSaveanAccountUnlockaccountusingAdmin toolTake aDAP over$100InformedCH aboutSMSTextingRemoveda late feeTransferto FraudReportedcardlost/stolenSentstatment tocardholderin mercurySet up aworkcaseAddAuthorizedUserSet upFutureFalconSuspendTransfertoSRBS ITake aDAPSet upadd/subtractpointsworkcaseTake aDAPunder$100ExplainedSMS TextmessagingSaid hi to amember ofseniormanagementAddedadisputeCloseanAccountChangedaddressper CHrequesTransferto theIVRChangecyclecode dateTransferto aBSIII

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a hold on the account
  2. Save an Account
  3. Unlock account using Admin tool
  4. Take a DAP over $100
  5. Informed CH about SMS Texting
  6. Removed a late fee
  7. Transfer to Fraud
  8. Reported card lost/stolen
  9. Sent statment to cardholder in mercury
  10. Set up a workcase
  11. Add Authorized User
  12. Set up Future Falcon Suspend
  13. Transfer to SRBS I
  14. Take a DAP
  15. Set up add/subtract points workcase
  16. Take a DAP under $100
  17. Explained SMS Text messaging
  18. Said hi to a member of senior management
  19. Added a dispute
  20. Close an Account
  21. Changed address per CH reques
  22. Transfer to the IVR
  23. Change cycle code date
  24. Transfer to a BSIII