Set upFutureFalconSuspendSaid hi to amember ofseniormanagementTransferto FraudTake aDAP over$100Changecyclecode dateCloseanAccountReportedcardlost/stolenSet up aworkcaseRemoveda late feeSet upadd/subtractpointsworkcaseAddAuthorizedUserTransferto aBSIIITransfertoSRBS ITake aDAPUnlockaccountusingAdmin toolSaveanAccountAddedadisputeSentstatment tocardholderin mercuryInformedCH aboutSMSTextingTransferto theIVRTake aDAPunder$100ExplainedSMS TextmessagingPlaced ahold ontheaccountChangedaddressper CHrequesSet upFutureFalconSuspendSaid hi to amember ofseniormanagementTransferto FraudTake aDAP over$100Changecyclecode dateCloseanAccountReportedcardlost/stolenSet up aworkcaseRemoveda late feeSet upadd/subtractpointsworkcaseAddAuthorizedUserTransferto aBSIIITransfertoSRBS ITake aDAPUnlockaccountusingAdmin toolSaveanAccountAddedadisputeSentstatment tocardholderin mercuryInformedCH aboutSMSTextingTransferto theIVRTake aDAPunder$100ExplainedSMS TextmessagingPlaced ahold ontheaccountChangedaddressper CHreques

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up Future Falcon Suspend
  2. Said hi to a member of senior management
  3. Transfer to Fraud
  4. Take a DAP over $100
  5. Change cycle code date
  6. Close an Account
  7. Reported card lost/stolen
  8. Set up a workcase
  9. Removed a late fee
  10. Set up add/subtract points workcase
  11. Add Authorized User
  12. Transfer to a BSIII
  13. Transfer to SRBS I
  14. Take a DAP
  15. Unlock account using Admin tool
  16. Save an Account
  17. Added a dispute
  18. Sent statment to cardholder in mercury
  19. Informed CH about SMS Texting
  20. Transfer to the IVR
  21. Take a DAP under $100
  22. Explained SMS Text messaging
  23. Placed a hold on the account
  24. Changed address per CH reques