Set upadd/subtractpointsworkcaseTransfertoSRBS ISet up aworkcasePlaced ahold ontheaccountTransferto aBSIIIAddedadisputeTake aDAP over$100Set upFutureFalconSuspendSentstatment tocardholderin mercuryRemoveda late feeTake aDAPunder$100AddAuthorizedUserSaveanAccountTransferto FraudTransferto theIVRSaid hi to amember ofseniormanagementUnlockaccountusingAdmin toolExplainedSMS TextmessagingInformedCH aboutSMSTextingReportedcardlost/stolenChangedaddressper CHrequesCloseanAccountChangecyclecode dateTake aDAPSet upadd/subtractpointsworkcaseTransfertoSRBS ISet up aworkcasePlaced ahold ontheaccountTransferto aBSIIIAddedadisputeTake aDAP over$100Set upFutureFalconSuspendSentstatment tocardholderin mercuryRemoveda late feeTake aDAPunder$100AddAuthorizedUserSaveanAccountTransferto FraudTransferto theIVRSaid hi to amember ofseniormanagementUnlockaccountusingAdmin toolExplainedSMS TextmessagingInformedCH aboutSMSTextingReportedcardlost/stolenChangedaddressper CHrequesCloseanAccountChangecyclecode dateTake aDAP

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Set up add/subtract points workcase
  2. Transfer to SRBS I
  3. Set up a workcase
  4. Placed a hold on the account
  5. Transfer to a BSIII
  6. Added a dispute
  7. Take a DAP over $100
  8. Set up Future Falcon Suspend
  9. Sent statment to cardholder in mercury
  10. Removed a late fee
  11. Take a DAP under $100
  12. Add Authorized User
  13. Save an Account
  14. Transfer to Fraud
  15. Transfer to the IVR
  16. Said hi to a member of senior management
  17. Unlock account using Admin tool
  18. Explained SMS Text messaging
  19. Informed CH about SMS Texting
  20. Reported card lost/stolen
  21. Changed address per CH reques
  22. Close an Account
  23. Change cycle code date
  24. Take a DAP