Changecyclecode dateTake aDAPunder$100InformedCH aboutSMSTextingChangedaddressper CHrequesAddedadisputeSaveanAccountTransfertoSRBS IPlaced ahold ontheaccountSet upFutureFalconSuspendReportedcardlost/stolenTransferto aBSIIITake aDAP over$100UnlockaccountusingAdmin toolSet upadd/subtractpointsworkcaseTake aDAPTransferto FraudSentstatment tocardholderin mercurySaid hi to amember ofseniormanagementTransferto theIVRExplainedSMS TextmessagingSet up aworkcaseRemoveda late feeCloseanAccountAddAuthorizedUserChangecyclecode dateTake aDAPunder$100InformedCH aboutSMSTextingChangedaddressper CHrequesAddedadisputeSaveanAccountTransfertoSRBS IPlaced ahold ontheaccountSet upFutureFalconSuspendReportedcardlost/stolenTransferto aBSIIITake aDAP over$100UnlockaccountusingAdmin toolSet upadd/subtractpointsworkcaseTake aDAPTransferto FraudSentstatment tocardholderin mercurySaid hi to amember ofseniormanagementTransferto theIVRExplainedSMS TextmessagingSet up aworkcaseRemoveda late feeCloseanAccountAddAuthorizedUser

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change cycle code date
  2. Take a DAP under $100
  3. Informed CH about SMS Texting
  4. Changed address per CH reques
  5. Added a dispute
  6. Save an Account
  7. Transfer to SRBS I
  8. Placed a hold on the account
  9. Set up Future Falcon Suspend
  10. Reported card lost/stolen
  11. Transfer to a BSIII
  12. Take a DAP over $100
  13. Unlock account using Admin tool
  14. Set up add/subtract points workcase
  15. Take a DAP
  16. Transfer to Fraud
  17. Sent statment to cardholder in mercury
  18. Said hi to a member of senior management
  19. Transfer to the IVR
  20. Explained SMS Text messaging
  21. Set up a workcase
  22. Removed a late fee
  23. Close an Account
  24. Add Authorized User