ExplainedSMS TextmessagingSaveanAccountTransferto theIVRInformedCH aboutSMSTextingTransferto FraudChangecyclecode dateAddAuthorizedUserTransferto aBSIIIPlaced ahold ontheaccountTake aDAPunder$100UnlockaccountusingAdmin toolAddedadisputeSentstatment tocardholderin mercurySet upFutureFalconSuspendTake aDAPTake aDAP over$100Set up aworkcaseRemoveda late feeSaid hi to amember ofseniormanagementTransfertoSRBS ISet upadd/subtractpointsworkcaseCloseanAccountReportedcardlost/stolenChangedaddressper CHrequesExplainedSMS TextmessagingSaveanAccountTransferto theIVRInformedCH aboutSMSTextingTransferto FraudChangecyclecode dateAddAuthorizedUserTransferto aBSIIIPlaced ahold ontheaccountTake aDAPunder$100UnlockaccountusingAdmin toolAddedadisputeSentstatment tocardholderin mercurySet upFutureFalconSuspendTake aDAPTake aDAP over$100Set up aworkcaseRemoveda late feeSaid hi to amember ofseniormanagementTransfertoSRBS ISet upadd/subtractpointsworkcaseCloseanAccountReportedcardlost/stolenChangedaddressper CHreques

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained SMS Text messaging
  2. Save an Account
  3. Transfer to the IVR
  4. Informed CH about SMS Texting
  5. Transfer to Fraud
  6. Change cycle code date
  7. Add Authorized User
  8. Transfer to a BSIII
  9. Placed a hold on the account
  10. Take a DAP under $100
  11. Unlock account using Admin tool
  12. Added a dispute
  13. Sent statment to cardholder in mercury
  14. Set up Future Falcon Suspend
  15. Take a DAP
  16. Take a DAP over $100
  17. Set up a workcase
  18. Removed a late fee
  19. Said hi to a member of senior management
  20. Transfer to SRBS I
  21. Set up add/subtract points workcase
  22. Close an Account
  23. Reported card lost/stolen
  24. Changed address per CH reques