Placed ahold ontheaccountAddedadisputeTake aDAPTransferto aBSIIITransfertoSRBS IChangecyclecode dateCloseanAccountAddAuthorizedUserTake aDAP over$100Take aDAPunder$100SaveanAccountInformedCH aboutSMSTextingRemoveda late feeReportedcardlost/stolenTransferto FraudSet upFutureFalconSuspendSaid hi to amember ofseniormanagementSentstatment tocardholderin mercurySet upadd/subtractpointsworkcaseUnlockaccountusingAdmin toolTransferto theIVRChangedaddressper CHrequesExplainedSMS TextmessagingSet up aworkcasePlaced ahold ontheaccountAddedadisputeTake aDAPTransferto aBSIIITransfertoSRBS IChangecyclecode dateCloseanAccountAddAuthorizedUserTake aDAP over$100Take aDAPunder$100SaveanAccountInformedCH aboutSMSTextingRemoveda late feeReportedcardlost/stolenTransferto FraudSet upFutureFalconSuspendSaid hi to amember ofseniormanagementSentstatment tocardholderin mercurySet upadd/subtractpointsworkcaseUnlockaccountusingAdmin toolTransferto theIVRChangedaddressper CHrequesExplainedSMS TextmessagingSet up aworkcase

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a hold on the account
  2. Added a dispute
  3. Take a DAP
  4. Transfer to a BSIII
  5. Transfer to SRBS I
  6. Change cycle code date
  7. Close an Account
  8. Add Authorized User
  9. Take a DAP over $100
  10. Take a DAP under $100
  11. Save an Account
  12. Informed CH about SMS Texting
  13. Removed a late fee
  14. Reported card lost/stolen
  15. Transfer to Fraud
  16. Set up Future Falcon Suspend
  17. Said hi to a member of senior management
  18. Sent statment to cardholder in mercury
  19. Set up add/subtract points workcase
  20. Unlock account using Admin tool
  21. Transfer to the IVR
  22. Changed address per CH reques
  23. Explained SMS Text messaging
  24. Set up a workcase