Set upadd/subtractpointsworkcaseTransferto FraudTake aDAPExplainedSMS TextmessagingRemoveda late feeSaid hi to amember ofseniormanagementTransferto aBSIIITransferto theIVRTake aDAP over$100AddedadisputePlaced ahold ontheaccountSentstatment tocardholderin mercurySet up aworkcaseSaveanAccountInformedCH aboutSMSTextingSet upFutureFalconSuspendUnlockaccountusingAdmin toolChangedaddressper CHrequesTransfertoSRBS ITake aDAPunder$100AddAuthorizedUserChangecyclecode dateReportedcardlost/stolenCloseanAccountSet upadd/subtractpointsworkcaseTransferto FraudTake aDAPExplainedSMS TextmessagingRemoveda late feeSaid hi to amember ofseniormanagementTransferto aBSIIITransferto theIVRTake aDAP over$100AddedadisputePlaced ahold ontheaccountSentstatment tocardholderin mercurySet up aworkcaseSaveanAccountInformedCH aboutSMSTextingSet upFutureFalconSuspendUnlockaccountusingAdmin toolChangedaddressper CHrequesTransfertoSRBS ITake aDAPunder$100AddAuthorizedUserChangecyclecode dateReportedcardlost/stolenCloseanAccount

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up add/subtract points workcase
  2. Transfer to Fraud
  3. Take a DAP
  4. Explained SMS Text messaging
  5. Removed a late fee
  6. Said hi to a member of senior management
  7. Transfer to a BSIII
  8. Transfer to the IVR
  9. Take a DAP over $100
  10. Added a dispute
  11. Placed a hold on the account
  12. Sent statment to cardholder in mercury
  13. Set up a workcase
  14. Save an Account
  15. Informed CH about SMS Texting
  16. Set up Future Falcon Suspend
  17. Unlock account using Admin tool
  18. Changed address per CH reques
  19. Transfer to SRBS I
  20. Take a DAP under $100
  21. Add Authorized User
  22. Change cycle code date
  23. Reported card lost/stolen
  24. Close an Account