ExplainedSMS TextmessagingTake aDAP over$100Sentstatment tocardholderin mercuryReportedcardlost/stolenPlaced ahold ontheaccountTransferto aBSIIISaid hi to amember ofseniormanagementTransferto theIVRTransfertoSRBS IAddAuthorizedUserRemoveda late feeChangedaddressper CHrequesSet up aworkcaseCloseanAccountInformedCH aboutSMSTextingTransferto FraudSet upFutureFalconSuspendTake aDAPAddedadisputeSaveanAccountChangecyclecode dateTake aDAPunder$100UnlockaccountusingAdmin toolSet upadd/subtractpointsworkcaseExplainedSMS TextmessagingTake aDAP over$100Sentstatment tocardholderin mercuryReportedcardlost/stolenPlaced ahold ontheaccountTransferto aBSIIISaid hi to amember ofseniormanagementTransferto theIVRTransfertoSRBS IAddAuthorizedUserRemoveda late feeChangedaddressper CHrequesSet up aworkcaseCloseanAccountInformedCH aboutSMSTextingTransferto FraudSet upFutureFalconSuspendTake aDAPAddedadisputeSaveanAccountChangecyclecode dateTake aDAPunder$100UnlockaccountusingAdmin toolSet upadd/subtractpointsworkcase

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained SMS Text messaging
  2. Take a DAP over $100
  3. Sent statment to cardholder in mercury
  4. Reported card lost/stolen
  5. Placed a hold on the account
  6. Transfer to a BSIII
  7. Said hi to a member of senior management
  8. Transfer to the IVR
  9. Transfer to SRBS I
  10. Add Authorized User
  11. Removed a late fee
  12. Changed address per CH reques
  13. Set up a workcase
  14. Close an Account
  15. Informed CH about SMS Texting
  16. Transfer to Fraud
  17. Set up Future Falcon Suspend
  18. Take a DAP
  19. Added a dispute
  20. Save an Account
  21. Change cycle code date
  22. Take a DAP under $100
  23. Unlock account using Admin tool
  24. Set up add/subtract points workcase