Set upadd/subtractpointsworkcaseTransferto aBSIIIInformedCH aboutSMSTextingChangecyclecode dateSaveanAccountTransfertoSRBS ITransferto FraudSaid hi to amember ofseniormanagementTake aDAP over$100Take aDAPSet up aworkcaseTransferto theIVRChangedaddressper CHrequesSet upFutureFalconSuspendExplainedSMS TextmessagingRemoveda late feeReportedcardlost/stolenAddAuthorizedUserPlaced ahold ontheaccountAddedadisputeUnlockaccountusingAdmin toolTake aDAPunder$100CloseanAccountSentstatment tocardholderin mercurySet upadd/subtractpointsworkcaseTransferto aBSIIIInformedCH aboutSMSTextingChangecyclecode dateSaveanAccountTransfertoSRBS ITransferto FraudSaid hi to amember ofseniormanagementTake aDAP over$100Take aDAPSet up aworkcaseTransferto theIVRChangedaddressper CHrequesSet upFutureFalconSuspendExplainedSMS TextmessagingRemoveda late feeReportedcardlost/stolenAddAuthorizedUserPlaced ahold ontheaccountAddedadisputeUnlockaccountusingAdmin toolTake aDAPunder$100CloseanAccountSentstatment tocardholderin mercury

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up add/subtract points workcase
  2. Transfer to a BSIII
  3. Informed CH about SMS Texting
  4. Change cycle code date
  5. Save an Account
  6. Transfer to SRBS I
  7. Transfer to Fraud
  8. Said hi to a member of senior management
  9. Take a DAP over $100
  10. Take a DAP
  11. Set up a workcase
  12. Transfer to the IVR
  13. Changed address per CH reques
  14. Set up Future Falcon Suspend
  15. Explained SMS Text messaging
  16. Removed a late fee
  17. Reported card lost/stolen
  18. Add Authorized User
  19. Placed a hold on the account
  20. Added a dispute
  21. Unlock account using Admin tool
  22. Take a DAP under $100
  23. Close an Account
  24. Sent statment to cardholder in mercury