Transferto theIVRPlaced ahold ontheaccountExplainedSMS TextmessagingSaveanAccountAddedadisputeChangedaddressper CHrequesRemoveda late feeSentstatment tocardholderin mercuryTake aDAPunder$100Transferto FraudTake aDAP over$100Set upadd/subtractpointsworkcaseTransferto aBSIIISet up aworkcaseTransfertoSRBS IReportedcardlost/stolenSet upFutureFalconSuspendChangecyclecode dateTake aDAPSaid hi to amember ofseniormanagementUnlockaccountusingAdmin toolCloseanAccountInformedCH aboutSMSTextingAddAuthorizedUserTransferto theIVRPlaced ahold ontheaccountExplainedSMS TextmessagingSaveanAccountAddedadisputeChangedaddressper CHrequesRemoveda late feeSentstatment tocardholderin mercuryTake aDAPunder$100Transferto FraudTake aDAP over$100Set upadd/subtractpointsworkcaseTransferto aBSIIISet up aworkcaseTransfertoSRBS IReportedcardlost/stolenSet upFutureFalconSuspendChangecyclecode dateTake aDAPSaid hi to amember ofseniormanagementUnlockaccountusingAdmin toolCloseanAccountInformedCH aboutSMSTextingAddAuthorizedUser

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to the IVR
  2. Placed a hold on the account
  3. Explained SMS Text messaging
  4. Save an Account
  5. Added a dispute
  6. Changed address per CH reques
  7. Removed a late fee
  8. Sent statment to cardholder in mercury
  9. Take a DAP under $100
  10. Transfer to Fraud
  11. Take a DAP over $100
  12. Set up add/subtract points workcase
  13. Transfer to a BSIII
  14. Set up a workcase
  15. Transfer to SRBS I
  16. Reported card lost/stolen
  17. Set up Future Falcon Suspend
  18. Change cycle code date
  19. Take a DAP
  20. Said hi to a member of senior management
  21. Unlock account using Admin tool
  22. Close an Account
  23. Informed CH about SMS Texting
  24. Add Authorized User