Take aDAPunder$100Set upadd/subtractpointsworkcaseTransferto aBSIIIInformedCH aboutSMSTextingTransferto FraudUnlockaccountusingAdmin toolSet upFutureFalconSuspendSet up aworkcaseSaveanAccountSentstatment tocardholderin mercuryAddAuthorizedUserTake aDAPChangecyclecode dateCloseanAccountSaid hi to amember ofseniormanagementRemoveda late feePlaced ahold ontheaccountReportedcardlost/stolenExplainedSMS TextmessagingChangedaddressper CHrequesTransfertoSRBS IAddedadisputeTransferto theIVRTake aDAP over$100Take aDAPunder$100Set upadd/subtractpointsworkcaseTransferto aBSIIIInformedCH aboutSMSTextingTransferto FraudUnlockaccountusingAdmin toolSet upFutureFalconSuspendSet up aworkcaseSaveanAccountSentstatment tocardholderin mercuryAddAuthorizedUserTake aDAPChangecyclecode dateCloseanAccountSaid hi to amember ofseniormanagementRemoveda late feePlaced ahold ontheaccountReportedcardlost/stolenExplainedSMS TextmessagingChangedaddressper CHrequesTransfertoSRBS IAddedadisputeTransferto theIVRTake aDAP over$100

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Take a DAP under $100
  2. Set up add/subtract points workcase
  3. Transfer to a BSIII
  4. Informed CH about SMS Texting
  5. Transfer to Fraud
  6. Unlock account using Admin tool
  7. Set up Future Falcon Suspend
  8. Set up a workcase
  9. Save an Account
  10. Sent statment to cardholder in mercury
  11. Add Authorized User
  12. Take a DAP
  13. Change cycle code date
  14. Close an Account
  15. Said hi to a member of senior management
  16. Removed a late fee
  17. Placed a hold on the account
  18. Reported card lost/stolen
  19. Explained SMS Text messaging
  20. Changed address per CH reques
  21. Transfer to SRBS I
  22. Added a dispute
  23. Transfer to the IVR
  24. Take a DAP over $100