Set upadd/subtractpointsworkcaseAddedadisputeAddAuthorizedUserSaid hi to amember ofseniormanagementTake aDAPunder$100UnlockaccountusingAdmin toolChangecyclecode dateTransfertoSRBS ISentstatment tocardholderin mercuryInformedCH aboutSMSTextingRemoveda late feeCloseanAccountReportedcardlost/stolenTake aDAPSet upFutureFalconSuspendSaveanAccountTransferto FraudChangedaddressper CHrequesTransferto theIVRExplainedSMS TextmessagingTransferto aBSIIISet up aworkcasePlaced ahold ontheaccountTake aDAP over$100Set upadd/subtractpointsworkcaseAddedadisputeAddAuthorizedUserSaid hi to amember ofseniormanagementTake aDAPunder$100UnlockaccountusingAdmin toolChangecyclecode dateTransfertoSRBS ISentstatment tocardholderin mercuryInformedCH aboutSMSTextingRemoveda late feeCloseanAccountReportedcardlost/stolenTake aDAPSet upFutureFalconSuspendSaveanAccountTransferto FraudChangedaddressper CHrequesTransferto theIVRExplainedSMS TextmessagingTransferto aBSIIISet up aworkcasePlaced ahold ontheaccountTake aDAP over$100

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up add/subtract points workcase
  2. Added a dispute
  3. Add Authorized User
  4. Said hi to a member of senior management
  5. Take a DAP under $100
  6. Unlock account using Admin tool
  7. Change cycle code date
  8. Transfer to SRBS I
  9. Sent statment to cardholder in mercury
  10. Informed CH about SMS Texting
  11. Removed a late fee
  12. Close an Account
  13. Reported card lost/stolen
  14. Take a DAP
  15. Set up Future Falcon Suspend
  16. Save an Account
  17. Transfer to Fraud
  18. Changed address per CH reques
  19. Transfer to the IVR
  20. Explained SMS Text messaging
  21. Transfer to a BSIII
  22. Set up a workcase
  23. Placed a hold on the account
  24. Take a DAP over $100