CloseanAccountTransferto theIVRAddedadisputePlaced ahold ontheaccountTransfertoSRBS IChangedaddressper CHrequesTake aDAP over$100ExplainedSMS TextmessagingSet upFutureFalconSuspendSet upadd/subtractpointsworkcaseSentstatment tocardholderin mercuryInformedCH aboutSMSTextingTake aDAPunder$100Transferto FraudRemoveda late feeChangecyclecode dateTransferto aBSIIITake aDAPAddAuthorizedUserUnlockaccountusingAdmin toolSaveanAccountReportedcardlost/stolenSet up aworkcaseSaid hi to amember ofseniormanagementCloseanAccountTransferto theIVRAddedadisputePlaced ahold ontheaccountTransfertoSRBS IChangedaddressper CHrequesTake aDAP over$100ExplainedSMS TextmessagingSet upFutureFalconSuspendSet upadd/subtractpointsworkcaseSentstatment tocardholderin mercuryInformedCH aboutSMSTextingTake aDAPunder$100Transferto FraudRemoveda late feeChangecyclecode dateTransferto aBSIIITake aDAPAddAuthorizedUserUnlockaccountusingAdmin toolSaveanAccountReportedcardlost/stolenSet up aworkcaseSaid hi to amember ofseniormanagement

Customer Care New Hire Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close an Account
  2. Transfer to the IVR
  3. Added a dispute
  4. Placed a hold on the account
  5. Transfer to SRBS I
  6. Changed address per CH reques
  7. Take a DAP over $100
  8. Explained SMS Text messaging
  9. Set up Future Falcon Suspend
  10. Set up add/subtract points workcase
  11. Sent statment to cardholder in mercury
  12. Informed CH about SMS Texting
  13. Take a DAP under $100
  14. Transfer to Fraud
  15. Removed a late fee
  16. Change cycle code date
  17. Transfer to a BSIII
  18. Take a DAP
  19. Add Authorized User
  20. Unlock account using Admin tool
  21. Save an Account
  22. Reported card lost/stolen
  23. Set up a workcase
  24. Said hi to a member of senior management