Use anEmpathystatementUse theprovidername 3times in thecallProvide aanswer toa peerusing ChatDeescalatea callClaimdenialin errorProvider areferencefor the callDo onetrainingcourse viaTufts ADP/NttDataPromoteHealthTrioConnectGiving theprovider ourfirst claimsaddressUsing thewordPleaseUsing thewordThank youUseSupportpoint 10times todaySpeakingwith aProviderNamedStephanieProviderourPayer IDSpeakingwith aProvidernamedDebraSpeakingwith aProvidernamed DolaTelling aprovideryournameOfferadditionalassistanceEDIcorrectedclaim90 days tosubmit afirst claimThank youfor callingTuftsHealth PlanQuote PTbenefits toa providerUsing anAcknowledgementStatement30-45days turnaroundtimeUse anEmpathystatementUse theprovidername 3times in thecallProvide aanswer toa peerusing ChatDeescalatea callClaimdenialin errorProvider areferencefor the callDo onetrainingcourse viaTufts ADP/NttDataPromoteHealthTrioConnectGiving theprovider ourfirst claimsaddressUsing thewordPleaseUsing thewordThank youUseSupportpoint 10times todaySpeakingwith aProviderNamedStephanieProviderourPayer IDSpeakingwith aProvidernamedDebraSpeakingwith aProvidernamed DolaTelling aprovideryournameOfferadditionalassistanceEDIcorrectedclaim90 days tosubmit afirst claimThank youfor callingTuftsHealth PlanQuote PTbenefits toa providerUsing anAcknowledgementStatement30-45days turnaroundtime

Lucky Bingo - THPP - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an Empathy statement
  2. Use the provider name 3 times in the call
  3. Provide a answer to a peer using Chat
  4. De escalate a call
  5. Claim denial in error
  6. Provider a reference for the call
  7. Do one training course via Tufts ADP/Ntt Data
  8. Promote Health Trio Connect
  9. Giving the provider our first claims address
  10. Using the word Please
  11. Using the word Thank you
  12. Use Support point 10 times today
  13. Speaking with a Provider Named Stephanie
  14. Provider our Payer ID
  15. Speaking with a Provider named Debra
  16. Speaking with a Provider named Dola
  17. Telling a provider your name
  18. Offer additional assistance
  19. EDI corrected claim
  20. 90 days to submit a first claim
  21. Thank you for calling Tufts Health Plan
  22. Quote PT benefits to a provider
  23. Using an Acknowledgement Statement
  24. 30-45 days turn around time