consultationareareflectivelisteningpositiveattitudepersonalportfolioyourself25minutestotallookrespectclientconsultationintroduce toothers theymay interactwithremainneutralswatchbe aproblemsolverask forspecifics5-15minutesabsolutelynevercommunicationrefrain fromarguingwho'scorrectintakeformto makethe clienthappytardybookwear asmileservicerecordcardconsultationareareflectivelisteningpositiveattitudepersonalportfolioyourself25minutestotallookrespectclientconsultationintroduce toothers theymay interactwithremainneutralswatchbe aproblemsolverask forspecifics5-15minutesabsolutelynevercommunicationrefrain fromarguingwho'scorrectintakeformto makethe clienthappytardybookwear asmileservicerecordcard

Ch 4. Communicating for Success - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. consultation area
  2. reflective listening
  3. positive attitude
  4. personal portfolio
  5. yourself
  6. 25 minutes
  7. total look
  8. respect
  9. client consultation
  10. introduce to others they may interact with
  11. remain neutral
  12. swatch
  13. be a problem solver
  14. ask for specifics
  15. 5-15 minutes
  16. absolutely never
  17. communication
  18. refrain from arguing who's correct
  19. intake form
  20. to make the client happy
  21. tardy
  22. book
  23. wear a smile
  24. service record card