10Wellnesscalls withina weekAll PMwithinSLANofeedsin PGRNoEligibilityViolationsAll SiteConfigContactsup to dateRenewalCertificationcomplete100% clientretentionwithin amonth5Wellnesscalls withina weekAll sitesassignedweekly auditcontactAll DiscrepCaseswithin SLASubmit2 AskItarticlesAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesAllRenewalSchedulersup to dateNo opencasesassignedto youNoHRO/FlexerrorsNo pendingConnectionTrainings2 Kudoswithin amonth4 positiveVOC scoreswithin amonthNo missedtraining for3 monthsAllOnboardingCases up todateNo CreditRequestswithin amonthNoEscalationswithin amonth2 LMStrainingswithin amonth10Wellnesscalls withina weekAll PMwithinSLANofeedsin PGRNoEligibilityViolationsAll SiteConfigContactsup to dateRenewalCertificationcomplete100% clientretentionwithin amonth5Wellnesscalls withina weekAll sitesassignedweekly auditcontactAll DiscrepCaseswithin SLASubmit2 AskItarticlesAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesAllRenewalSchedulersup to dateNo opencasesassignedto youNoHRO/FlexerrorsNo pendingConnectionTrainings2 Kudoswithin amonth4 positiveVOC scoreswithin amonthNo missedtraining for3 monthsAllOnboardingCases up todateNo CreditRequestswithin amonthNoEscalationswithin amonth2 LMStrainingswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Wellness calls within a week
  2. All PM within SLA
  3. No feeds in PGR
  4. No Eligibility Violations
  5. All Site Config Contacts up to date
  6. Renewal Certification complete
  7. 100% client retention within a month
  8. 5 Wellness calls within a week
  9. All sites assigned weekly audit contact
  10. All Discrep Cases within SLA
  11. Submit 2 AskIt articles
  12. Average VOC 9 or higher for 3 months
  13. No open Discrep Cases
  14. All Renewal Schedulers up to date
  15. No open cases assigned to you
  16. No HRO/Flex errors
  17. No pending Connection Trainings
  18. 2 Kudos within a month
  19. 4 positive VOC scores within a month
  20. No missed training for 3 months
  21. All Onboarding Cases up to date
  22. No Credit Requests within a month
  23. No Escalations within a month
  24. 2 LMS trainings within a month