NoEscalationswithin amonthNo CreditRequestswithin amonthNofeedsin PGR2 LMStrainingswithin amonthAll SiteConfigContactsup to dateAll sitesassignedweekly auditcontactNoEligibilityViolationsAverageVOC 9 orhigher for3 monthsNo openDiscrepCases4 positiveVOC scoreswithin amonthNo opencasesassignedto youAll PMwithinSLANo missedtraining for3 monthsNoHRO/FlexerrorsNo pendingConnectionTrainingsSubmit2 AskItarticles100% clientretentionwithin amonth2 Kudoswithin amonth5Wellnesscalls withina weekAllRenewalSchedulersup to dateAll DiscrepCaseswithin SLARenewalCertificationcompleteAllOnboardingCases up todate10Wellnesscalls withina weekNoEscalationswithin amonthNo CreditRequestswithin amonthNofeedsin PGR2 LMStrainingswithin amonthAll SiteConfigContactsup to dateAll sitesassignedweekly auditcontactNoEligibilityViolationsAverageVOC 9 orhigher for3 monthsNo openDiscrepCases4 positiveVOC scoreswithin amonthNo opencasesassignedto youAll PMwithinSLANo missedtraining for3 monthsNoHRO/FlexerrorsNo pendingConnectionTrainingsSubmit2 AskItarticles100% clientretentionwithin amonth2 Kudoswithin amonth5Wellnesscalls withina weekAllRenewalSchedulersup to dateAll DiscrepCaseswithin SLARenewalCertificationcompleteAllOnboardingCases up todate10Wellnesscalls withina week

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Escalations within a month
  2. No Credit Requests within a month
  3. No feeds in PGR
  4. 2 LMS trainings within a month
  5. All Site Config Contacts up to date
  6. All sites assigned weekly audit contact
  7. No Eligibility Violations
  8. Average VOC 9 or higher for 3 months
  9. No open Discrep Cases
  10. 4 positive VOC scores within a month
  11. No open cases assigned to you
  12. All PM within SLA
  13. No missed training for 3 months
  14. No HRO/Flex errors
  15. No pending Connection Trainings
  16. Submit 2 AskIt articles
  17. 100% client retention within a month
  18. 2 Kudos within a month
  19. 5 Wellness calls within a week
  20. All Renewal Schedulers up to date
  21. All Discrep Cases within SLA
  22. Renewal Certification complete
  23. All Onboarding Cases up to date
  24. 10 Wellness calls within a week