NoEligibilityViolationsAverageVOC 9 orhigher for3 monthsAllRenewalSchedulersup to dateRenewalCertificationcompleteAll DiscrepCaseswithin SLA2 Kudoswithin amonthNo CreditRequestswithin amonthNo missedtraining for3 months4 positiveVOC scoreswithin amonth10Wellnesscalls withina weekNoHRO/Flexerrors2 LMStrainingswithin amonthNoEscalationswithin amonthAll sitesassignedweekly auditcontactNo pendingConnectionTrainingsSubmit2 AskItarticlesAllOnboardingCases up todate5Wellnesscalls withina weekNofeedsin PGRAll SiteConfigContactsup to dateNo opencasesassignedto you100% clientretentionwithin amonthNo openDiscrepCasesAll PMwithinSLANoEligibilityViolationsAverageVOC 9 orhigher for3 monthsAllRenewalSchedulersup to dateRenewalCertificationcompleteAll DiscrepCaseswithin SLA2 Kudoswithin amonthNo CreditRequestswithin amonthNo missedtraining for3 months4 positiveVOC scoreswithin amonth10Wellnesscalls withina weekNoHRO/Flexerrors2 LMStrainingswithin amonthNoEscalationswithin amonthAll sitesassignedweekly auditcontactNo pendingConnectionTrainingsSubmit2 AskItarticlesAllOnboardingCases up todate5Wellnesscalls withina weekNofeedsin PGRAll SiteConfigContactsup to dateNo opencasesassignedto you100% clientretentionwithin amonthNo openDiscrepCasesAll PMwithinSLA

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Eligibility Violations
  2. Average VOC 9 or higher for 3 months
  3. All Renewal Schedulers up to date
  4. Renewal Certification complete
  5. All Discrep Cases within SLA
  6. 2 Kudos within a month
  7. No Credit Requests within a month
  8. No missed training for 3 months
  9. 4 positive VOC scores within a month
  10. 10 Wellness calls within a week
  11. No HRO/Flex errors
  12. 2 LMS trainings within a month
  13. No Escalations within a month
  14. All sites assigned weekly audit contact
  15. No pending Connection Trainings
  16. Submit 2 AskIt articles
  17. All Onboarding Cases up to date
  18. 5 Wellness calls within a week
  19. No feeds in PGR
  20. All Site Config Contacts up to date
  21. No open cases assigned to you
  22. 100% client retention within a month
  23. No open Discrep Cases
  24. All PM within SLA