All PMwithinSLANo missedtraining for3 monthsNoEscalationswithin amonthAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonth2 LMStrainingswithin amonthNofeedsin PGR10Wellnesscalls withina weekAll DiscrepCaseswithin SLAAll sitesassignedweekly auditcontactNoEligibilityViolations5Wellnesscalls withina weekNo opencasesassignedto you100% clientretentionwithin amonthNo openDiscrepCasesAllOnboardingCases up todateNo CreditRequestswithin amonthRenewalCertificationcompleteAllRenewalSchedulersup to dateNo pendingConnectionTrainingsSubmit2 AskItarticlesNoHRO/FlexerrorsAverageVOC 9 orhigher for3 months2 Kudoswithin amonthAll PMwithinSLANo missedtraining for3 monthsNoEscalationswithin amonthAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonth2 LMStrainingswithin amonthNofeedsin PGR10Wellnesscalls withina weekAll DiscrepCaseswithin SLAAll sitesassignedweekly auditcontactNoEligibilityViolations5Wellnesscalls withina weekNo opencasesassignedto you100% clientretentionwithin amonthNo openDiscrepCasesAllOnboardingCases up todateNo CreditRequestswithin amonthRenewalCertificationcompleteAllRenewalSchedulersup to dateNo pendingConnectionTrainingsSubmit2 AskItarticlesNoHRO/FlexerrorsAverageVOC 9 orhigher for3 months2 Kudoswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All PM within SLA
  2. No missed training for 3 months
  3. No Escalations within a month
  4. All Site Config Contacts up to date
  5. 4 positive VOC scores within a month
  6. 2 LMS trainings within a month
  7. No feeds in PGR
  8. 10 Wellness calls within a week
  9. All Discrep Cases within SLA
  10. All sites assigned weekly audit contact
  11. No Eligibility Violations
  12. 5 Wellness calls within a week
  13. No open cases assigned to you
  14. 100% client retention within a month
  15. No open Discrep Cases
  16. All Onboarding Cases up to date
  17. No Credit Requests within a month
  18. Renewal Certification complete
  19. All Renewal Schedulers up to date
  20. No pending Connection Trainings
  21. Submit 2 AskIt articles
  22. No HRO/Flex errors
  23. Average VOC 9 or higher for 3 months
  24. 2 Kudos within a month