10Wellnesscalls withina weekRenewalCertificationcomplete100% clientretentionwithin amonthNo missedtraining for3 monthsNo pendingConnectionTrainingsAll DiscrepCaseswithin SLA4 positiveVOC scoreswithin amonth2 LMStrainingswithin amonthNo opencasesassignedto youAll sitesassignedweekly auditcontactNo CreditRequestswithin amonthAll PMwithinSLANoHRO/FlexerrorsAverageVOC 9 orhigher for3 monthsNofeedsin PGRAll SiteConfigContactsup to dateNoEligibilityViolations5Wellnesscalls withina weekAllOnboardingCases up todateAllRenewalSchedulersup to dateNo openDiscrepCases2 Kudoswithin amonthSubmit2 AskItarticlesNoEscalationswithin amonth10Wellnesscalls withina weekRenewalCertificationcomplete100% clientretentionwithin amonthNo missedtraining for3 monthsNo pendingConnectionTrainingsAll DiscrepCaseswithin SLA4 positiveVOC scoreswithin amonth2 LMStrainingswithin amonthNo opencasesassignedto youAll sitesassignedweekly auditcontactNo CreditRequestswithin amonthAll PMwithinSLANoHRO/FlexerrorsAverageVOC 9 orhigher for3 monthsNofeedsin PGRAll SiteConfigContactsup to dateNoEligibilityViolations5Wellnesscalls withina weekAllOnboardingCases up todateAllRenewalSchedulersup to dateNo openDiscrepCases2 Kudoswithin amonthSubmit2 AskItarticlesNoEscalationswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 10 Wellness calls within a week
  2. Renewal Certification complete
  3. 100% client retention within a month
  4. No missed training for 3 months
  5. No pending Connection Trainings
  6. All Discrep Cases within SLA
  7. 4 positive VOC scores within a month
  8. 2 LMS trainings within a month
  9. No open cases assigned to you
  10. All sites assigned weekly audit contact
  11. No Credit Requests within a month
  12. All PM within SLA
  13. No HRO/Flex errors
  14. Average VOC 9 or higher for 3 months
  15. No feeds in PGR
  16. All Site Config Contacts up to date
  17. No Eligibility Violations
  18. 5 Wellness calls within a week
  19. All Onboarding Cases up to date
  20. All Renewal Schedulers up to date
  21. No open Discrep Cases
  22. 2 Kudos within a month
  23. Submit 2 AskIt articles
  24. No Escalations within a month