No missedtraining for3 monthsSubmit2 AskItarticles2 Kudoswithin amonth4 positiveVOC scoreswithin amonth5Wellnesscalls withina weekNoEligibilityViolationsAllOnboardingCases up todateNoHRO/FlexerrorsRenewalCertificationcompleteNo opencasesassignedto you10Wellnesscalls withina weekAllRenewalSchedulersup to dateAverageVOC 9 orhigher for3 monthsNoEscalationswithin amonthNo pendingConnectionTrainingsNo CreditRequestswithin amonthNofeedsin PGRAll SiteConfigContactsup to dateNo openDiscrepCasesAll PMwithinSLAAll sitesassignedweekly auditcontact100% clientretentionwithin amonthAll DiscrepCaseswithin SLA2 LMStrainingswithin amonthNo missedtraining for3 monthsSubmit2 AskItarticles2 Kudoswithin amonth4 positiveVOC scoreswithin amonth5Wellnesscalls withina weekNoEligibilityViolationsAllOnboardingCases up todateNoHRO/FlexerrorsRenewalCertificationcompleteNo opencasesassignedto you10Wellnesscalls withina weekAllRenewalSchedulersup to dateAverageVOC 9 orhigher for3 monthsNoEscalationswithin amonthNo pendingConnectionTrainingsNo CreditRequestswithin amonthNofeedsin PGRAll SiteConfigContactsup to dateNo openDiscrepCasesAll PMwithinSLAAll sitesassignedweekly auditcontact100% clientretentionwithin amonthAll DiscrepCaseswithin SLA2 LMStrainingswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No missed training for 3 months
  2. Submit 2 AskIt articles
  3. 2 Kudos within a month
  4. 4 positive VOC scores within a month
  5. 5 Wellness calls within a week
  6. No Eligibility Violations
  7. All Onboarding Cases up to date
  8. No HRO/Flex errors
  9. Renewal Certification complete
  10. No open cases assigned to you
  11. 10 Wellness calls within a week
  12. All Renewal Schedulers up to date
  13. Average VOC 9 or higher for 3 months
  14. No Escalations within a month
  15. No pending Connection Trainings
  16. No Credit Requests within a month
  17. No feeds in PGR
  18. All Site Config Contacts up to date
  19. No open Discrep Cases
  20. All PM within SLA
  21. All sites assigned weekly audit contact
  22. 100% client retention within a month
  23. All Discrep Cases within SLA
  24. 2 LMS trainings within a month