No missedtraining for3 monthsAllRenewalSchedulersup to dateRenewalCertificationcompleteNoEligibilityViolations2 Kudoswithin amonthAll DiscrepCaseswithin SLAAllOnboardingCases up todateAll sitesassignedweekly auditcontactAll SiteConfigContactsup to dateNo openDiscrepCasesNo opencasesassignedto youNo pendingConnectionTrainingsAll PMwithinSLA10Wellnesscalls withina weekNo CreditRequestswithin amonthAverageVOC 9 orhigher for3 months100% clientretentionwithin amonthNoEscalationswithin amonth2 LMStrainingswithin amonthSubmit2 AskItarticles5Wellnesscalls withina week4 positiveVOC scoreswithin amonthNofeedsin PGRNoHRO/FlexerrorsNo missedtraining for3 monthsAllRenewalSchedulersup to dateRenewalCertificationcompleteNoEligibilityViolations2 Kudoswithin amonthAll DiscrepCaseswithin SLAAllOnboardingCases up todateAll sitesassignedweekly auditcontactAll SiteConfigContactsup to dateNo openDiscrepCasesNo opencasesassignedto youNo pendingConnectionTrainingsAll PMwithinSLA10Wellnesscalls withina weekNo CreditRequestswithin amonthAverageVOC 9 orhigher for3 months100% clientretentionwithin amonthNoEscalationswithin amonth2 LMStrainingswithin amonthSubmit2 AskItarticles5Wellnesscalls withina week4 positiveVOC scoreswithin amonthNofeedsin PGRNoHRO/Flexerrors

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No missed training for 3 months
  2. All Renewal Schedulers up to date
  3. Renewal Certification complete
  4. No Eligibility Violations
  5. 2 Kudos within a month
  6. All Discrep Cases within SLA
  7. All Onboarding Cases up to date
  8. All sites assigned weekly audit contact
  9. All Site Config Contacts up to date
  10. No open Discrep Cases
  11. No open cases assigned to you
  12. No pending Connection Trainings
  13. All PM within SLA
  14. 10 Wellness calls within a week
  15. No Credit Requests within a month
  16. Average VOC 9 or higher for 3 months
  17. 100% client retention within a month
  18. No Escalations within a month
  19. 2 LMS trainings within a month
  20. Submit 2 AskIt articles
  21. 5 Wellness calls within a week
  22. 4 positive VOC scores within a month
  23. No feeds in PGR
  24. No HRO/Flex errors