All sitesassignedweekly auditcontactNoEligibilityViolations5Wellnesscalls withina weekAll PMwithinSLAAll DiscrepCaseswithin SLANoHRO/Flexerrors2 LMStrainingswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateAverageVOC 9 orhigher for3 months2 Kudoswithin amonthNo opencasesassignedto youNo openDiscrepCases4 positiveVOC scoreswithin amonthAllRenewalSchedulersup to dateRenewalCertificationcompleteNo CreditRequestswithin amonthSubmit2 AskItarticlesAll SiteConfigContactsup to dateNo pendingConnectionTrainings10Wellnesscalls withina weekNofeedsin PGRNoEscalationswithin amonthNo missedtraining for3 monthsAll sitesassignedweekly auditcontactNoEligibilityViolations5Wellnesscalls withina weekAll PMwithinSLAAll DiscrepCaseswithin SLANoHRO/Flexerrors2 LMStrainingswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateAverageVOC 9 orhigher for3 months2 Kudoswithin amonthNo opencasesassignedto youNo openDiscrepCases4 positiveVOC scoreswithin amonthAllRenewalSchedulersup to dateRenewalCertificationcompleteNo CreditRequestswithin amonthSubmit2 AskItarticlesAll SiteConfigContactsup to dateNo pendingConnectionTrainings10Wellnesscalls withina weekNofeedsin PGRNoEscalationswithin amonthNo missedtraining for3 months

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All sites assigned weekly audit contact
  2. No Eligibility Violations
  3. 5 Wellness calls within a week
  4. All PM within SLA
  5. All Discrep Cases within SLA
  6. No HRO/Flex errors
  7. 2 LMS trainings within a month
  8. 100% client retention within a month
  9. All Onboarding Cases up to date
  10. Average VOC 9 or higher for 3 months
  11. 2 Kudos within a month
  12. No open cases assigned to you
  13. No open Discrep Cases
  14. 4 positive VOC scores within a month
  15. All Renewal Schedulers up to date
  16. Renewal Certification complete
  17. No Credit Requests within a month
  18. Submit 2 AskIt articles
  19. All Site Config Contacts up to date
  20. No pending Connection Trainings
  21. 10 Wellness calls within a week
  22. No feeds in PGR
  23. No Escalations within a month
  24. No missed training for 3 months