No missedtraining for3 monthsAllOnboardingCases up todateNoHRO/FlexerrorsSubmit2 AskItarticlesNo opencasesassignedto youAll PMwithinSLA2 Kudoswithin amonthNoEscalationswithin amonth10Wellnesscalls withina week2 LMStrainingswithin amonthNo CreditRequestswithin amonthAverageVOC 9 orhigher for3 monthsAll DiscrepCaseswithin SLANoEligibilityViolationsAllRenewalSchedulersup to dateNo openDiscrepCasesNofeedsin PGR5Wellnesscalls withina week4 positiveVOC scoreswithin amonth100% clientretentionwithin amonthRenewalCertificationcompleteAll SiteConfigContactsup to dateAll sitesassignedweekly auditcontactNo pendingConnectionTrainingsNo missedtraining for3 monthsAllOnboardingCases up todateNoHRO/FlexerrorsSubmit2 AskItarticlesNo opencasesassignedto youAll PMwithinSLA2 Kudoswithin amonthNoEscalationswithin amonth10Wellnesscalls withina week2 LMStrainingswithin amonthNo CreditRequestswithin amonthAverageVOC 9 orhigher for3 monthsAll DiscrepCaseswithin SLANoEligibilityViolationsAllRenewalSchedulersup to dateNo openDiscrepCasesNofeedsin PGR5Wellnesscalls withina week4 positiveVOC scoreswithin amonth100% clientretentionwithin amonthRenewalCertificationcompleteAll SiteConfigContactsup to dateAll sitesassignedweekly auditcontactNo pendingConnectionTrainings

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No missed training for 3 months
  2. All Onboarding Cases up to date
  3. No HRO/Flex errors
  4. Submit 2 AskIt articles
  5. No open cases assigned to you
  6. All PM within SLA
  7. 2 Kudos within a month
  8. No Escalations within a month
  9. 10 Wellness calls within a week
  10. 2 LMS trainings within a month
  11. No Credit Requests within a month
  12. Average VOC 9 or higher for 3 months
  13. All Discrep Cases within SLA
  14. No Eligibility Violations
  15. All Renewal Schedulers up to date
  16. No open Discrep Cases
  17. No feeds in PGR
  18. 5 Wellness calls within a week
  19. 4 positive VOC scores within a month
  20. 100% client retention within a month
  21. Renewal Certification complete
  22. All Site Config Contacts up to date
  23. All sites assigned weekly audit contact
  24. No pending Connection Trainings