10Wellnesscalls withina weekAll sitesassignedweekly auditcontactNo CreditRequestswithin amonthNofeedsin PGR2 Kudoswithin amonthAll DiscrepCaseswithin SLANo pendingConnectionTrainingsAverageVOC 9 orhigher for3 months2 LMStrainingswithin amonthRenewalCertificationcompleteSubmit2 AskItarticlesNo opencasesassignedto youNoEscalationswithin amonthNoEligibilityViolationsAll SiteConfigContactsup to dateAllRenewalSchedulersup to dateNo missedtraining for3 monthsAll PMwithinSLANo openDiscrepCases5Wellnesscalls withina week4 positiveVOC scoreswithin amonthNoHRO/Flexerrors100% clientretentionwithin amonthAllOnboardingCases up todate10Wellnesscalls withina weekAll sitesassignedweekly auditcontactNo CreditRequestswithin amonthNofeedsin PGR2 Kudoswithin amonthAll DiscrepCaseswithin SLANo pendingConnectionTrainingsAverageVOC 9 orhigher for3 months2 LMStrainingswithin amonthRenewalCertificationcompleteSubmit2 AskItarticlesNo opencasesassignedto youNoEscalationswithin amonthNoEligibilityViolationsAll SiteConfigContactsup to dateAllRenewalSchedulersup to dateNo missedtraining for3 monthsAll PMwithinSLANo openDiscrepCases5Wellnesscalls withina week4 positiveVOC scoreswithin amonthNoHRO/Flexerrors100% clientretentionwithin amonthAllOnboardingCases up todate

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Wellness calls within a week
  2. All sites assigned weekly audit contact
  3. No Credit Requests within a month
  4. No feeds in PGR
  5. 2 Kudos within a month
  6. All Discrep Cases within SLA
  7. No pending Connection Trainings
  8. Average VOC 9 or higher for 3 months
  9. 2 LMS trainings within a month
  10. Renewal Certification complete
  11. Submit 2 AskIt articles
  12. No open cases assigned to you
  13. No Escalations within a month
  14. No Eligibility Violations
  15. All Site Config Contacts up to date
  16. All Renewal Schedulers up to date
  17. No missed training for 3 months
  18. All PM within SLA
  19. No open Discrep Cases
  20. 5 Wellness calls within a week
  21. 4 positive VOC scores within a month
  22. No HRO/Flex errors
  23. 100% client retention within a month
  24. All Onboarding Cases up to date