10Wellnesscalls withina weekNofeedsin PGRNoEscalationswithin amonth2 Kudoswithin amonthAverageVOC 9 orhigher for3 monthsNoHRO/FlexerrorsAllRenewalSchedulersup to date2 LMStrainingswithin amonthAll SiteConfigContactsup to dateAll PMwithinSLANo CreditRequestswithin amonth4 positiveVOC scoreswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateAll DiscrepCaseswithin SLANo pendingConnectionTrainingsRenewalCertificationcompleteNoEligibilityViolationsNo openDiscrepCasesNo missedtraining for3 monthsAll sitesassignedweekly auditcontact5Wellnesscalls withina weekNo opencasesassignedto youSubmit2 AskItarticles10Wellnesscalls withina weekNofeedsin PGRNoEscalationswithin amonth2 Kudoswithin amonthAverageVOC 9 orhigher for3 monthsNoHRO/FlexerrorsAllRenewalSchedulersup to date2 LMStrainingswithin amonthAll SiteConfigContactsup to dateAll PMwithinSLANo CreditRequestswithin amonth4 positiveVOC scoreswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateAll DiscrepCaseswithin SLANo pendingConnectionTrainingsRenewalCertificationcompleteNoEligibilityViolationsNo openDiscrepCasesNo missedtraining for3 monthsAll sitesassignedweekly auditcontact5Wellnesscalls withina weekNo opencasesassignedto youSubmit2 AskItarticles

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Wellness calls within a week
  2. No feeds in PGR
  3. No Escalations within a month
  4. 2 Kudos within a month
  5. Average VOC 9 or higher for 3 months
  6. No HRO/Flex errors
  7. All Renewal Schedulers up to date
  8. 2 LMS trainings within a month
  9. All Site Config Contacts up to date
  10. All PM within SLA
  11. No Credit Requests within a month
  12. 4 positive VOC scores within a month
  13. 100% client retention within a month
  14. All Onboarding Cases up to date
  15. All Discrep Cases within SLA
  16. No pending Connection Trainings
  17. Renewal Certification complete
  18. No Eligibility Violations
  19. No open Discrep Cases
  20. No missed training for 3 months
  21. All sites assigned weekly audit contact
  22. 5 Wellness calls within a week
  23. No open cases assigned to you
  24. Submit 2 AskIt articles