No Credit Requests within a month No open cases assigned to you All Site Config Contacts up to date 4 positive VOC scores within a month All Renewal Schedulers up to date All sites assigned weekly audit contact No pending Connection Trainings No Escalations within a month 10 Wellness calls within a week All Discrep Cases within SLA Submit 2 AskIt articles All PM within SLA 2 Kudos within a month No Eligibility Violations 5 Wellness calls within a week No open Discrep Cases Average VOC 9 or higher for 3 months No missed training for 3 months No HRO/Flex errors Renewal Certification complete 100% client retention within a month No feeds in PGR All Onboarding Cases up to date 2 LMS trainings within a month No Credit Requests within a month No open cases assigned to you All Site Config Contacts up to date 4 positive VOC scores within a month All Renewal Schedulers up to date All sites assigned weekly audit contact No pending Connection Trainings No Escalations within a month 10 Wellness calls within a week All Discrep Cases within SLA Submit 2 AskIt articles All PM within SLA 2 Kudos within a month No Eligibility Violations 5 Wellness calls within a week No open Discrep Cases Average VOC 9 or higher for 3 months No missed training for 3 months No HRO/Flex errors Renewal Certification complete 100% client retention within a month No feeds in PGR All Onboarding Cases up to date 2 LMS trainings within a month
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
No Credit Requests within a month
No open cases assigned to you
All Site Config Contacts up to date
4 positive VOC scores within a month
All Renewal Schedulers up to date
All sites assigned weekly audit contact
No pending Connection Trainings
No Escalations within a month
10 Wellness calls within a week
All Discrep Cases within SLA
Submit 2 AskIt articles
All PM within SLA
2 Kudos within a month
No Eligibility Violations
5 Wellness calls within a week
No open Discrep Cases
Average VOC 9 or higher for 3 months
No missed training for 3 months
No HRO/Flex errors
Renewal Certification complete
100% client retention within a month
No feeds in PGR
All Onboarding Cases up to date
2 LMS trainings within a month