All PMwithinSLANofeedsin PGRNo pendingConnectionTrainingsNoEligibilityViolations5Wellnesscalls withina weekAll SiteConfigContactsup to dateAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactAverageVOC 9 orhigher for3 months4 positiveVOC scoreswithin amonthNo opencasesassignedto youNoEscalationswithin amonth100% clientretentionwithin amonth10Wellnesscalls withina weekNo CreditRequestswithin amonthNoHRO/Flexerrors2 LMStrainingswithin amonthAllOnboardingCases up todateNo openDiscrepCasesAll DiscrepCaseswithin SLANo missedtraining for3 months2 Kudoswithin amonthRenewalCertificationcompleteSubmit2 AskItarticlesAll PMwithinSLANofeedsin PGRNo pendingConnectionTrainingsNoEligibilityViolations5Wellnesscalls withina weekAll SiteConfigContactsup to dateAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactAverageVOC 9 orhigher for3 months4 positiveVOC scoreswithin amonthNo opencasesassignedto youNoEscalationswithin amonth100% clientretentionwithin amonth10Wellnesscalls withina weekNo CreditRequestswithin amonthNoHRO/Flexerrors2 LMStrainingswithin amonthAllOnboardingCases up todateNo openDiscrepCasesAll DiscrepCaseswithin SLANo missedtraining for3 months2 Kudoswithin amonthRenewalCertificationcompleteSubmit2 AskItarticles

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All PM within SLA
  2. No feeds in PGR
  3. No pending Connection Trainings
  4. No Eligibility Violations
  5. 5 Wellness calls within a week
  6. All Site Config Contacts up to date
  7. All Renewal Schedulers up to date
  8. All sites assigned weekly audit contact
  9. Average VOC 9 or higher for 3 months
  10. 4 positive VOC scores within a month
  11. No open cases assigned to you
  12. No Escalations within a month
  13. 100% client retention within a month
  14. 10 Wellness calls within a week
  15. No Credit Requests within a month
  16. No HRO/Flex errors
  17. 2 LMS trainings within a month
  18. All Onboarding Cases up to date
  19. No open Discrep Cases
  20. All Discrep Cases within SLA
  21. No missed training for 3 months
  22. 2 Kudos within a month
  23. Renewal Certification complete
  24. Submit 2 AskIt articles