NoEligibilityViolations10Wellnesscalls withina weekAll sitesassignedweekly auditcontactSubmit2 AskItarticlesAllOnboardingCases up todateAll DiscrepCaseswithin SLANo openDiscrepCasesNofeedsin PGR2 LMStrainingswithin amonthAllRenewalSchedulersup to dateRenewalCertificationcomplete4 positiveVOC scoreswithin amonthAverageVOC 9 orhigher for3 months100% clientretentionwithin amonthAll PMwithinSLA5Wellnesscalls withina weekNoEscalationswithin amonthNo opencasesassignedto youNo missedtraining for3 monthsNo pendingConnectionTrainings2 Kudoswithin amonthNo CreditRequestswithin amonthNoHRO/FlexerrorsAll SiteConfigContactsup to dateNoEligibilityViolations10Wellnesscalls withina weekAll sitesassignedweekly auditcontactSubmit2 AskItarticlesAllOnboardingCases up todateAll DiscrepCaseswithin SLANo openDiscrepCasesNofeedsin PGR2 LMStrainingswithin amonthAllRenewalSchedulersup to dateRenewalCertificationcomplete4 positiveVOC scoreswithin amonthAverageVOC 9 orhigher for3 months100% clientretentionwithin amonthAll PMwithinSLA5Wellnesscalls withina weekNoEscalationswithin amonthNo opencasesassignedto youNo missedtraining for3 monthsNo pendingConnectionTrainings2 Kudoswithin amonthNo CreditRequestswithin amonthNoHRO/FlexerrorsAll SiteConfigContactsup to date

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Eligibility Violations
  2. 10 Wellness calls within a week
  3. All sites assigned weekly audit contact
  4. Submit 2 AskIt articles
  5. All Onboarding Cases up to date
  6. All Discrep Cases within SLA
  7. No open Discrep Cases
  8. No feeds in PGR
  9. 2 LMS trainings within a month
  10. All Renewal Schedulers up to date
  11. Renewal Certification complete
  12. 4 positive VOC scores within a month
  13. Average VOC 9 or higher for 3 months
  14. 100% client retention within a month
  15. All PM within SLA
  16. 5 Wellness calls within a week
  17. No Escalations within a month
  18. No open cases assigned to you
  19. No missed training for 3 months
  20. No pending Connection Trainings
  21. 2 Kudos within a month
  22. No Credit Requests within a month
  23. No HRO/Flex errors
  24. All Site Config Contacts up to date