No CreditRequestswithin amonthNo opencasesassignedto youAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNo pendingConnectionTrainingsNoEscalationswithin amonth10Wellnesscalls withina weekAll DiscrepCaseswithin SLASubmit2 AskItarticlesAll PMwithinSLA2 Kudoswithin amonthNoEligibilityViolations5Wellnesscalls withina weekNo openDiscrepCasesAverageVOC 9 orhigher for3 monthsNo missedtraining for3 monthsNoHRO/FlexerrorsRenewalCertificationcomplete100% clientretentionwithin amonthNofeedsin PGRAllOnboardingCases up todate2 LMStrainingswithin amonthNo CreditRequestswithin amonthNo opencasesassignedto youAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNo pendingConnectionTrainingsNoEscalationswithin amonth10Wellnesscalls withina weekAll DiscrepCaseswithin SLASubmit2 AskItarticlesAll PMwithinSLA2 Kudoswithin amonthNoEligibilityViolations5Wellnesscalls withina weekNo openDiscrepCasesAverageVOC 9 orhigher for3 monthsNo missedtraining for3 monthsNoHRO/FlexerrorsRenewalCertificationcomplete100% clientretentionwithin amonthNofeedsin PGRAllOnboardingCases up todate2 LMStrainingswithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Credit Requests within a month
  2. No open cases assigned to you
  3. All Site Config Contacts up to date
  4. 4 positive VOC scores within a month
  5. All Renewal Schedulers up to date
  6. All sites assigned weekly audit contact
  7. No pending Connection Trainings
  8. No Escalations within a month
  9. 10 Wellness calls within a week
  10. All Discrep Cases within SLA
  11. Submit 2 AskIt articles
  12. All PM within SLA
  13. 2 Kudos within a month
  14. No Eligibility Violations
  15. 5 Wellness calls within a week
  16. No open Discrep Cases
  17. Average VOC 9 or higher for 3 months
  18. No missed training for 3 months
  19. No HRO/Flex errors
  20. Renewal Certification complete
  21. 100% client retention within a month
  22. No feeds in PGR
  23. All Onboarding Cases up to date
  24. 2 LMS trainings within a month