No pendingConnectionTrainingsNo opencasesassignedto you2 Kudoswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateNo openDiscrepCases10Wellnesscalls withina week5Wellnesscalls withina weekAverageVOC 9 orhigher for3 monthsAll PMwithinSLANo CreditRequestswithin amonthAllRenewalSchedulersup to date2 LMStrainingswithin amonthNofeedsin PGRAll sitesassignedweekly auditcontactNoHRO/FlexerrorsNoEligibilityViolationsNo missedtraining for3 monthsAll DiscrepCaseswithin SLANoEscalationswithin amonthAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthSubmit2 AskItarticlesRenewalCertificationcompleteNo pendingConnectionTrainingsNo opencasesassignedto you2 Kudoswithin amonth100% clientretentionwithin amonthAllOnboardingCases up todateNo openDiscrepCases10Wellnesscalls withina week5Wellnesscalls withina weekAverageVOC 9 orhigher for3 monthsAll PMwithinSLANo CreditRequestswithin amonthAllRenewalSchedulersup to date2 LMStrainingswithin amonthNofeedsin PGRAll sitesassignedweekly auditcontactNoHRO/FlexerrorsNoEligibilityViolationsNo missedtraining for3 monthsAll DiscrepCaseswithin SLANoEscalationswithin amonthAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthSubmit2 AskItarticlesRenewalCertificationcomplete

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No pending Connection Trainings
  2. No open cases assigned to you
  3. 2 Kudos within a month
  4. 100% client retention within a month
  5. All Onboarding Cases up to date
  6. No open Discrep Cases
  7. 10 Wellness calls within a week
  8. 5 Wellness calls within a week
  9. Average VOC 9 or higher for 3 months
  10. All PM within SLA
  11. No Credit Requests within a month
  12. All Renewal Schedulers up to date
  13. 2 LMS trainings within a month
  14. No feeds in PGR
  15. All sites assigned weekly audit contact
  16. No HRO/Flex errors
  17. No Eligibility Violations
  18. No missed training for 3 months
  19. All Discrep Cases within SLA
  20. No Escalations within a month
  21. All Site Config Contacts up to date
  22. 4 positive VOC scores within a month
  23. Submit 2 AskIt articles
  24. Renewal Certification complete