No CreditRequestswithin amonthAverageVOC 9 orhigher for3 months10Wellnesscalls withina weekSubmit2 AskItarticlesNoEscalationswithin amonthNo opencasesassignedto youNo openDiscrepCases2 Kudoswithin amonthNofeedsin PGR5Wellnesscalls withina weekAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthAllOnboardingCases up todateAll PMwithinSLANo pendingConnectionTrainingsRenewalCertificationcompleteNoEligibilityViolations100% clientretentionwithin amonthAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNoHRO/FlexerrorsNo missedtraining for3 months2 LMStrainingswithin amonthAll DiscrepCaseswithin SLANo CreditRequestswithin amonthAverageVOC 9 orhigher for3 months10Wellnesscalls withina weekSubmit2 AskItarticlesNoEscalationswithin amonthNo opencasesassignedto youNo openDiscrepCases2 Kudoswithin amonthNofeedsin PGR5Wellnesscalls withina weekAll SiteConfigContactsup to date4 positiveVOC scoreswithin amonthAllOnboardingCases up todateAll PMwithinSLANo pendingConnectionTrainingsRenewalCertificationcompleteNoEligibilityViolations100% clientretentionwithin amonthAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNoHRO/FlexerrorsNo missedtraining for3 months2 LMStrainingswithin amonthAll DiscrepCaseswithin SLA

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. No Credit Requests within a month
  2. Average VOC 9 or higher for 3 months
  3. 10 Wellness calls within a week
  4. Submit 2 AskIt articles
  5. No Escalations within a month
  6. No open cases assigned to you
  7. No open Discrep Cases
  8. 2 Kudos within a month
  9. No feeds in PGR
  10. 5 Wellness calls within a week
  11. All Site Config Contacts up to date
  12. 4 positive VOC scores within a month
  13. All Onboarding Cases up to date
  14. All PM within SLA
  15. No pending Connection Trainings
  16. Renewal Certification complete
  17. No Eligibility Violations
  18. 100% client retention within a month
  19. All Renewal Schedulers up to date
  20. All sites assigned weekly audit contact
  21. No HRO/Flex errors
  22. No missed training for 3 months
  23. 2 LMS trainings within a month
  24. All Discrep Cases within SLA