All DiscrepCaseswithin SLAAverageVOC 9 orhigher for3 monthsSubmit2 AskItarticlesNo pendingConnectionTrainingsRenewalCertificationcomplete10Wellnesscalls withina weekNo openDiscrepCasesAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNoEligibilityViolationsNo opencasesassignedto you2 Kudoswithin amonth4 positiveVOC scoreswithin amonthAll PMwithinSLA5Wellnesscalls withina weekNofeedsin PGRNoHRO/FlexerrorsNoEscalationswithin amonthNo missedtraining for3 monthsNo CreditRequestswithin amonthAll SiteConfigContactsup to date100% clientretentionwithin amonth2 LMStrainingswithin amonthAllOnboardingCases up todateAll DiscrepCaseswithin SLAAverageVOC 9 orhigher for3 monthsSubmit2 AskItarticlesNo pendingConnectionTrainingsRenewalCertificationcomplete10Wellnesscalls withina weekNo openDiscrepCasesAllRenewalSchedulersup to dateAll sitesassignedweekly auditcontactNoEligibilityViolationsNo opencasesassignedto you2 Kudoswithin amonth4 positiveVOC scoreswithin amonthAll PMwithinSLA5Wellnesscalls withina weekNofeedsin PGRNoHRO/FlexerrorsNoEscalationswithin amonthNo missedtraining for3 monthsNo CreditRequestswithin amonthAll SiteConfigContactsup to date100% clientretentionwithin amonth2 LMStrainingswithin amonthAllOnboardingCases up todate

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Discrep Cases within SLA
  2. Average VOC 9 or higher for 3 months
  3. Submit 2 AskIt articles
  4. No pending Connection Trainings
  5. Renewal Certification complete
  6. 10 Wellness calls within a week
  7. No open Discrep Cases
  8. All Renewal Schedulers up to date
  9. All sites assigned weekly audit contact
  10. No Eligibility Violations
  11. No open cases assigned to you
  12. 2 Kudos within a month
  13. 4 positive VOC scores within a month
  14. All PM within SLA
  15. 5 Wellness calls within a week
  16. No feeds in PGR
  17. No HRO/Flex errors
  18. No Escalations within a month
  19. No missed training for 3 months
  20. No Credit Requests within a month
  21. All Site Config Contacts up to date
  22. 100% client retention within a month
  23. 2 LMS trainings within a month
  24. All Onboarding Cases up to date