No pendingConnectionTrainings2 Kudoswithin amonthAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesNo opencasesassignedto youAll sitesassignedweekly auditcontactNoEligibilityViolations2 LMStrainingswithin amonthNoHRO/Flexerrors10Wellnesscalls withina weekRenewalCertificationcompleteAll DiscrepCaseswithin SLA4 positiveVOC scoreswithin amonthAll PMwithinSLAAllOnboardingCases up todateAll SiteConfigContactsup to dateAllRenewalSchedulersup to date5Wellnesscalls withina weekNofeedsin PGRSubmit2 AskItarticlesNoEscalationswithin amonthNo CreditRequestswithin amonthNo missedtraining for3 months100% clientretentionwithin amonthNo pendingConnectionTrainings2 Kudoswithin amonthAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesNo opencasesassignedto youAll sitesassignedweekly auditcontactNoEligibilityViolations2 LMStrainingswithin amonthNoHRO/Flexerrors10Wellnesscalls withina weekRenewalCertificationcompleteAll DiscrepCaseswithin SLA4 positiveVOC scoreswithin amonthAll PMwithinSLAAllOnboardingCases up todateAll SiteConfigContactsup to dateAllRenewalSchedulersup to date5Wellnesscalls withina weekNofeedsin PGRSubmit2 AskItarticlesNoEscalationswithin amonthNo CreditRequestswithin amonthNo missedtraining for3 months100% clientretentionwithin amonth

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No pending Connection Trainings
  2. 2 Kudos within a month
  3. Average VOC 9 or higher for 3 months
  4. No open Discrep Cases
  5. No open cases assigned to you
  6. All sites assigned weekly audit contact
  7. No Eligibility Violations
  8. 2 LMS trainings within a month
  9. No HRO/Flex errors
  10. 10 Wellness calls within a week
  11. Renewal Certification complete
  12. All Discrep Cases within SLA
  13. 4 positive VOC scores within a month
  14. All PM within SLA
  15. All Onboarding Cases up to date
  16. All Site Config Contacts up to date
  17. All Renewal Schedulers up to date
  18. 5 Wellness calls within a week
  19. No feeds in PGR
  20. Submit 2 AskIt articles
  21. No Escalations within a month
  22. No Credit Requests within a month
  23. No missed training for 3 months
  24. 100% client retention within a month