5Wellnesscalls withina weekNoEscalationswithin amonthNo missedtraining for3 monthsAll sitesassignedweekly auditcontactRenewalCertificationcompleteNofeedsin PGRAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesSubmit2 AskItarticlesNo CreditRequestswithin amonthNo opencasesassignedto youAllOnboardingCases up todateNo pendingConnectionTrainings2 LMStrainingswithin amonthAll DiscrepCaseswithin SLA2 Kudoswithin amonth10Wellnesscalls withina weekAll PMwithinSLAAllRenewalSchedulersup to date100% clientretentionwithin amonthNoHRO/FlexerrorsNoEligibilityViolations4 positiveVOC scoreswithin amonthAll SiteConfigContactsup to date5Wellnesscalls withina weekNoEscalationswithin amonthNo missedtraining for3 monthsAll sitesassignedweekly auditcontactRenewalCertificationcompleteNofeedsin PGRAverageVOC 9 orhigher for3 monthsNo openDiscrepCasesSubmit2 AskItarticlesNo CreditRequestswithin amonthNo opencasesassignedto youAllOnboardingCases up todateNo pendingConnectionTrainings2 LMStrainingswithin amonthAll DiscrepCaseswithin SLA2 Kudoswithin amonth10Wellnesscalls withina weekAll PMwithinSLAAllRenewalSchedulersup to date100% clientretentionwithin amonthNoHRO/FlexerrorsNoEligibilityViolations4 positiveVOC scoreswithin amonthAll SiteConfigContactsup to date

Client Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Wellness calls within a week
  2. No Escalations within a month
  3. No missed training for 3 months
  4. All sites assigned weekly audit contact
  5. Renewal Certification complete
  6. No feeds in PGR
  7. Average VOC 9 or higher for 3 months
  8. No open Discrep Cases
  9. Submit 2 AskIt articles
  10. No Credit Requests within a month
  11. No open cases assigned to you
  12. All Onboarding Cases up to date
  13. No pending Connection Trainings
  14. 2 LMS trainings within a month
  15. All Discrep Cases within SLA
  16. 2 Kudos within a month
  17. 10 Wellness calls within a week
  18. All PM within SLA
  19. All Renewal Schedulers up to date
  20. 100% client retention within a month
  21. No HRO/Flex errors
  22. No Eligibility Violations
  23. 4 positive VOC scores within a month
  24. All Site Config Contacts up to date