Tries otherClient CareManager fora differentanswerSomeonecallsAmanda‘Kimberly’Intake endsservicesafter oneshiftSomeonecallsKimberly‘Amanda’New hireremindedtwice tocompletetrainingIntake visitcancels lastminute duetoemergencyIntake sets upinterviews,goes withanotheragencyRepeatoffenderdoesn’t clockin or outDrivers on3rdblaringtheir hornCaregiverbacks out ofa fill-in shiftthey tookthat dayUnplannedchurch event,have to movecars or park ingarageIntake askshow muchnotice weneed to startLong termcasebecomestemporary‘I’m here tointerviewwithJennifer’Caregivercalls out sickfor holiday orweekendshiftsA caregiverthey ‘loved’is requestedoff a caseCan’t hearperson onthe phonebecause ofsirensMissed aPulse goaldue to oneangrycaregiverSame day(or nightbefore)call outInactivecaregivercalls forworkCaregiverwith limitedavailabilityasks forhoursPrintsaccidentally:‘Hey, morescratchpaper!’Caregiver’savailabilitychanges,doesn’t notifyofficeCaregiverclaims theydidn’t getauto shiftreminderInterviewshows uplater withoutcalling firstTries otherClient CareManager fora differentanswerSomeonecallsAmanda‘Kimberly’Intake endsservicesafter oneshiftSomeonecallsKimberly‘Amanda’New hireremindedtwice tocompletetrainingIntake visitcancels lastminute duetoemergencyIntake sets upinterviews,goes withanotheragencyRepeatoffenderdoesn’t clockin or outDrivers on3rdblaringtheir hornCaregiverbacks out ofa fill-in shiftthey tookthat dayUnplannedchurch event,have to movecars or park ingarageIntake askshow muchnotice weneed to startLong termcasebecomestemporary‘I’m here tointerviewwithJennifer’Caregivercalls out sickfor holiday orweekendshiftsA caregiverthey ‘loved’is requestedoff a caseCan’t hearperson onthe phonebecause ofsirensMissed aPulse goaldue to oneangrycaregiverSame day(or nightbefore)call outInactivecaregivercalls forworkCaregiverwith limitedavailabilityasks forhoursPrintsaccidentally:‘Hey, morescratchpaper!’Caregiver’savailabilitychanges,doesn’t notifyofficeCaregiverclaims theydidn’t getauto shiftreminderInterviewshows uplater withoutcalling first

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tries other Client Care Manager for a different answer
  2. Someone calls Amanda ‘Kimberly’
  3. Intake ends services after one shift
  4. Someone calls Kimberly ‘Amanda’
  5. New hire reminded twice to complete training
  6. Intake visit cancels last minute due to emergency
  7. Intake sets up interviews, goes with another agency
  8. Repeat offender doesn’t clock in or out
  9. Drivers on 3rd blaring their horn
  10. Caregiver backs out of a fill-in shift they took that day
  11. Unplanned church event, have to move cars or park in garage
  12. Intake asks how much notice we need to start
  13. Long term case becomes temporary
  14. ‘I’m here to interview with Jennifer’
  15. Caregiver calls out sick for holiday or weekend shifts
  16. A caregiver they ‘loved’ is requested off a case
  17. Can’t hear person on the phone because of sirens
  18. Missed a Pulse goal due to one angry caregiver
  19. Same day (or night before) call out
  20. Inactive caregiver calls for work
  21. Caregiver with limited availability asks for hours
  22. Prints accidentally: ‘Hey, more scratch paper!’
  23. Caregiver’s availability changes, doesn’t notify office
  24. Caregiver claims they didn’t get auto shift reminder
  25. Interview shows up later without calling first