Repeatoffenderdoesn’t clockin or outInterviewshows uplater withoutcalling firstCaregiverbacks out ofa fill-in shiftthey tookthat dayDrivers on3rdblaringtheir hornCaregiverclaims theydidn’t getauto shiftreminderIntake visitcancels lastminute duetoemergencyCaregiver’savailabilitychanges,doesn’t notifyofficeMissed aPulse goaldue to oneangrycaregiverIntake endsservicesafter oneshiftCaregiverwith limitedavailabilityasks forhoursPrintsaccidentally:‘Hey, morescratchpaper!’Inactivecaregivercalls forworkSomeonecallsAmanda‘Kimberly’New hireremindedtwice tocompletetrainingCan’t hearperson onthe phonebecause ofsirensIntake sets upinterviews,goes withanotheragencyCaregivercalls out sickfor holiday orweekendshiftsSame day(or nightbefore)call outLong termcasebecomestemporaryIntake askshow muchnotice weneed to start‘I’m here tointerviewwithJennifer’Unplannedchurch event,have to movecars or park ingarageSomeonecallsKimberly‘Amanda’A caregiverthey ‘loved’is requestedoff a caseTries otherClient CareManager fora differentanswerRepeatoffenderdoesn’t clockin or outInterviewshows uplater withoutcalling firstCaregiverbacks out ofa fill-in shiftthey tookthat dayDrivers on3rdblaringtheir hornCaregiverclaims theydidn’t getauto shiftreminderIntake visitcancels lastminute duetoemergencyCaregiver’savailabilitychanges,doesn’t notifyofficeMissed aPulse goaldue to oneangrycaregiverIntake endsservicesafter oneshiftCaregiverwith limitedavailabilityasks forhoursPrintsaccidentally:‘Hey, morescratchpaper!’Inactivecaregivercalls forworkSomeonecallsAmanda‘Kimberly’New hireremindedtwice tocompletetrainingCan’t hearperson onthe phonebecause ofsirensIntake sets upinterviews,goes withanotheragencyCaregivercalls out sickfor holiday orweekendshiftsSame day(or nightbefore)call outLong termcasebecomestemporaryIntake askshow muchnotice weneed to start‘I’m here tointerviewwithJennifer’Unplannedchurch event,have to movecars or park ingarageSomeonecallsKimberly‘Amanda’A caregiverthey ‘loved’is requestedoff a caseTries otherClient CareManager fora differentanswer

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat offender doesn’t clock in or out
  2. Interview shows up later without calling first
  3. Caregiver backs out of a fill-in shift they took that day
  4. Drivers on 3rd blaring their horn
  5. Caregiver claims they didn’t get auto shift reminder
  6. Intake visit cancels last minute due to emergency
  7. Caregiver’s availability changes, doesn’t notify office
  8. Missed a Pulse goal due to one angry caregiver
  9. Intake ends services after one shift
  10. Caregiver with limited availability asks for hours
  11. Prints accidentally: ‘Hey, more scratch paper!’
  12. Inactive caregiver calls for work
  13. Someone calls Amanda ‘Kimberly’
  14. New hire reminded twice to complete training
  15. Can’t hear person on the phone because of sirens
  16. Intake sets up interviews, goes with another agency
  17. Caregiver calls out sick for holiday or weekend shifts
  18. Same day (or night before) call out
  19. Long term case becomes temporary
  20. Intake asks how much notice we need to start
  21. ‘I’m here to interview with Jennifer’
  22. Unplanned church event, have to move cars or park in garage
  23. Someone calls Kimberly ‘Amanda’
  24. A caregiver they ‘loved’ is requested off a case
  25. Tries other Client Care Manager for a different answer