Tries otherClient CareManager fora differentanswerIntake reallywants ahousekeeperNew hireremindedtwice tocompletetrainingCaregiverrequests offwith less thanone week’snoticeIntake askshow muchnotice weneed to startCaregiver whoknows to callemails or textsout of a shiftPrintsaccidentally:‘Hey, morescratchpaper!’SomeonecallsAmanda‘Kimberly’Long termcasebecomestemporaryCaregiverbacks out ofa fill-in shiftthey tookthat daySomeonecallsAmanda‘Kimberly’Missed aPulse goaldue to oneangrycaregiverCaregiverwith limitedavailabilityasks forhoursCaregivercalls out sickfor holiday orweekendshiftsA caregiverthey ‘loved’is requestedoff a caseCaregiverwith limitedavailabilityasks forhoursCaregiverclaims theydidn’t getauto shiftreminderDrivers on3rdblaringtheir hornIntake sets upinterviews,goes withanotheragencyApplicantcan’tunderstandinterviewquestionsUnplannedchurch event,have to movecars or park ingarageCan’t hearperson onthe phonebecause ofsirensRepeatoffenderdoesn’t clockin or outIntake endsservicesafter oneshiftNew hireremindedtwice tocompletetraining‘I’m here tointerviewwithJennifer’Same day(or nightbefore)call outIntake visitcancels lastminute duetoemergencyTries otherClient CareManager fora differentanswerIntake reallywants ahousekeeperNew hireremindedtwice tocompletetrainingCaregiverrequests offwith less thanone week’snoticeIntake askshow muchnotice weneed to startCaregiver whoknows to callemails or textsout of a shiftPrintsaccidentally:‘Hey, morescratchpaper!’SomeonecallsAmanda‘Kimberly’Long termcasebecomestemporaryCaregiverbacks out ofa fill-in shiftthey tookthat daySomeonecallsAmanda‘Kimberly’Missed aPulse goaldue to oneangrycaregiverCaregiverwith limitedavailabilityasks forhoursCaregivercalls out sickfor holiday orweekendshiftsA caregiverthey ‘loved’is requestedoff a caseCaregiverwith limitedavailabilityasks forhoursCaregiverclaims theydidn’t getauto shiftreminderDrivers on3rdblaringtheir hornIntake sets upinterviews,goes withanotheragencyApplicantcan’tunderstandinterviewquestionsUnplannedchurch event,have to movecars or park ingarageCan’t hearperson onthe phonebecause ofsirensRepeatoffenderdoesn’t clockin or outIntake endsservicesafter oneshiftNew hireremindedtwice tocompletetraining‘I’m here tointerviewwithJennifer’Same day(or nightbefore)call outIntake visitcancels lastminute duetoemergency

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tries other Client Care Manager for a different answer
  2. Intake really wants a housekeeper
  3. New hire reminded twice to complete training
  4. Caregiver requests off with less than one week’s notice
  5. Intake asks how much notice we need to start
  6. Caregiver who knows to call emails or texts out of a shift
  7. Prints accidentally: ‘Hey, more scratch paper!’
  8. Someone calls Amanda ‘Kimberly’
  9. Long term case becomes temporary
  10. Caregiver backs out of a fill-in shift they took that day
  11. Someone calls Amanda ‘Kimberly’
  12. Missed a Pulse goal due to one angry caregiver
  13. Caregiver with limited availability asks for hours
  14. Caregiver calls out sick for holiday or weekend shifts
  15. A caregiver they ‘loved’ is requested off a case
  16. Caregiver with limited availability asks for hours
  17. Caregiver claims they didn’t get auto shift reminder
  18. Drivers on 3rd blaring their horn
  19. Intake sets up interviews, goes with another agency
  20. Applicant can’t understand interview questions
  21. Unplanned church event, have to move cars or park in garage
  22. Can’t hear person on the phone because of sirens
  23. Repeat offender doesn’t clock in or out
  24. Intake ends services after one shift
  25. New hire reminded twice to complete training
  26. ‘I’m here to interview with Jennifer’
  27. Same day (or night before) call out
  28. Intake visit cancels last minute due to emergency