Applicantcan’tunderstandinterviewquestionsSomeonecallsAmanda‘Kimberly’Printsaccidentally:‘Hey, morescratchpaper!’Inactivecaregivercalls forworkIntake sets upinterviews,goes withanotheragencyCaregiverwith limitedavailabilityasks forhoursIntake visitcancels lastminute duetoemergencyCaregiver whoknows to callemails or textsout of a shiftInterviewshows uplater withoutcalling first‘I’m here tointerviewwithJennifer’SomeonecallsAmanda‘Kimberly’Claims toknowLucienpersonallyNew hireremindedtwice tocompletetrainingNew hireremindedtwice tocompletetrainingUnplannedchurch event,have to movecars or park ingarageCaregiverwith limitedavailabilityasks forhoursSame day(or nightbefore)call out‘I’m here tointerviewwithJennifer’A caregiverthey ‘loved’is requestedoff a caseMissed aPulse goaldue to oneangrycaregiverTries otherClient CareManager fora differentanswerLong termcasebecomestemporaryIntake askshow muchnotice weneed to startCaregiverrequests offwith less thanone week’snoticeCaregiver’savailabilitychanges,doesn’t notifyofficeRepeatoffenderdoesn’t clockin or outSomeonecallsKimberly‘Amanda’Intake reallywants ahousekeeperApplicantcan’tunderstandinterviewquestionsSomeonecallsAmanda‘Kimberly’Printsaccidentally:‘Hey, morescratchpaper!’Inactivecaregivercalls forworkIntake sets upinterviews,goes withanotheragencyCaregiverwith limitedavailabilityasks forhoursIntake visitcancels lastminute duetoemergencyCaregiver whoknows to callemails or textsout of a shiftInterviewshows uplater withoutcalling first‘I’m here tointerviewwithJennifer’SomeonecallsAmanda‘Kimberly’Claims toknowLucienpersonallyNew hireremindedtwice tocompletetrainingNew hireremindedtwice tocompletetrainingUnplannedchurch event,have to movecars or park ingarageCaregiverwith limitedavailabilityasks forhoursSame day(or nightbefore)call out‘I’m here tointerviewwithJennifer’A caregiverthey ‘loved’is requestedoff a caseMissed aPulse goaldue to oneangrycaregiverTries otherClient CareManager fora differentanswerLong termcasebecomestemporaryIntake askshow muchnotice weneed to startCaregiverrequests offwith less thanone week’snoticeCaregiver’savailabilitychanges,doesn’t notifyofficeRepeatoffenderdoesn’t clockin or outSomeonecallsKimberly‘Amanda’Intake reallywants ahousekeeper

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applicant can’t understand interview questions
  2. Someone calls Amanda ‘Kimberly’
  3. Prints accidentally: ‘Hey, more scratch paper!’
  4. Inactive caregiver calls for work
  5. Intake sets up interviews, goes with another agency
  6. Caregiver with limited availability asks for hours
  7. Intake visit cancels last minute due to emergency
  8. Caregiver who knows to call emails or texts out of a shift
  9. Interview shows up later without calling first
  10. ‘I’m here to interview with Jennifer’
  11. Someone calls Amanda ‘Kimberly’
  12. Claims to know Lucien personally
  13. New hire reminded twice to complete training
  14. New hire reminded twice to complete training
  15. Unplanned church event, have to move cars or park in garage
  16. Caregiver with limited availability asks for hours
  17. Same day (or night before) call out
  18. ‘I’m here to interview with Jennifer’
  19. A caregiver they ‘loved’ is requested off a case
  20. Missed a Pulse goal due to one angry caregiver
  21. Tries other Client Care Manager for a different answer
  22. Long term case becomes temporary
  23. Intake asks how much notice we need to start
  24. Caregiver requests off with less than one week’s notice
  25. Caregiver’s availability changes, doesn’t notify office
  26. Repeat offender doesn’t clock in or out
  27. Someone calls Kimberly ‘Amanda’
  28. Intake really wants a housekeeper