SomeonecallsKimberly‘Amanda’Claims toknowLucienpersonallyCaregiverwith limitedavailabilityasks forhoursRepeatoffenderdoesn’t clockin or outIntake reallywants ahousekeeperNew hireremindedtwice tocompletetrainingPrintsaccidentally:‘Hey, morescratchpaper!’Tries otherClient CareManager fora differentanswerIntake sets upinterviews,goes withanotheragencyA caregiverthey ‘loved’is requestedoff a caseSomeonecallsAmanda‘Kimberly’Caregiver whoknows to callemails or textsout of a shiftInterviewshows uplater withoutcalling firstNew hireremindedtwice tocompletetrainingCaregiverwith limitedavailabilityasks forhours‘I’m here tointerviewwithJennifer’Unplannedchurch event,have to movecars or park ingarage‘I’m here tointerviewwithJennifer’Long termcasebecomestemporaryCaregiver’savailabilitychanges,doesn’t notifyofficeCaregiverrequests offwith less thanone week’snoticeIntake askshow muchnotice weneed to startIntake visitcancels lastminute duetoemergencyMissed aPulse goaldue to oneangrycaregiverSomeonecallsAmanda‘Kimberly’Same day(or nightbefore)call outApplicantcan’tunderstandinterviewquestionsInactivecaregivercalls forworkSomeonecallsKimberly‘Amanda’Claims toknowLucienpersonallyCaregiverwith limitedavailabilityasks forhoursRepeatoffenderdoesn’t clockin or outIntake reallywants ahousekeeperNew hireremindedtwice tocompletetrainingPrintsaccidentally:‘Hey, morescratchpaper!’Tries otherClient CareManager fora differentanswerIntake sets upinterviews,goes withanotheragencyA caregiverthey ‘loved’is requestedoff a caseSomeonecallsAmanda‘Kimberly’Caregiver whoknows to callemails or textsout of a shiftInterviewshows uplater withoutcalling firstNew hireremindedtwice tocompletetrainingCaregiverwith limitedavailabilityasks forhours‘I’m here tointerviewwithJennifer’Unplannedchurch event,have to movecars or park ingarage‘I’m here tointerviewwithJennifer’Long termcasebecomestemporaryCaregiver’savailabilitychanges,doesn’t notifyofficeCaregiverrequests offwith less thanone week’snoticeIntake askshow muchnotice weneed to startIntake visitcancels lastminute duetoemergencyMissed aPulse goaldue to oneangrycaregiverSomeonecallsAmanda‘Kimberly’Same day(or nightbefore)call outApplicantcan’tunderstandinterviewquestionsInactivecaregivercalls forwork

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone calls Kimberly ‘Amanda’
  2. Claims to know Lucien personally
  3. Caregiver with limited availability asks for hours
  4. Repeat offender doesn’t clock in or out
  5. Intake really wants a housekeeper
  6. New hire reminded twice to complete training
  7. Prints accidentally: ‘Hey, more scratch paper!’
  8. Tries other Client Care Manager for a different answer
  9. Intake sets up interviews, goes with another agency
  10. A caregiver they ‘loved’ is requested off a case
  11. Someone calls Amanda ‘Kimberly’
  12. Caregiver who knows to call emails or texts out of a shift
  13. Interview shows up later without calling first
  14. New hire reminded twice to complete training
  15. Caregiver with limited availability asks for hours
  16. ‘I’m here to interview with Jennifer’
  17. Unplanned church event, have to move cars or park in garage
  18. ‘I’m here to interview with Jennifer’
  19. Long term case becomes temporary
  20. Caregiver’s availability changes, doesn’t notify office
  21. Caregiver requests off with less than one week’s notice
  22. Intake asks how much notice we need to start
  23. Intake visit cancels last minute due to emergency
  24. Missed a Pulse goal due to one angry caregiver
  25. Someone calls Amanda ‘Kimberly’
  26. Same day (or night before) call out
  27. Applicant can’t understand interview questions
  28. Inactive caregiver calls for work