Tries otherClient CareManager fora differentanswerSame day(or nightbefore)call outCaregiverbacks out ofa fill-in shiftthey tookthat dayMissed aPulse goaldue to oneangrycaregiverIntake reallywants ahousekeeper‘I’m here tointerviewwithJennifer’A caregiverthey ‘loved’is requestedoff a caseCaregivercalls out sickfor holiday orweekendshifts‘I’m here tointerviewwithJennifer’Caregiverwith limitedavailabilityasks forhoursSomeonecallsAmanda‘Kimberly’Applicantcan’tunderstandinterviewquestionsIntake visitcancels lastminute duetoemergencyIntake askshow muchnotice weneed to startRepeatoffenderdoesn’t clockin or outCaregiverclaims theydidn’t getauto shiftreminderInterviewshows uplater withoutcalling firstCaregiverrequests offwith less thanone week’snoticeUnplannedchurch event,have to movecars or park ingarageCaregiver whoknows to callemails or textsout of a shiftClaims toknowLucienpersonallyNew hireremindedtwice tocompletetrainingIntake sets upinterviews,goes withanotheragencyPrintsaccidentally:‘Hey, morescratchpaper!’Can’t hearperson onthe phonebecause ofsirensTries otherClient CareManager fora differentanswerSame day(or nightbefore)call outCaregiverbacks out ofa fill-in shiftthey tookthat dayMissed aPulse goaldue to oneangrycaregiverIntake reallywants ahousekeeper‘I’m here tointerviewwithJennifer’A caregiverthey ‘loved’is requestedoff a caseCaregivercalls out sickfor holiday orweekendshifts‘I’m here tointerviewwithJennifer’Caregiverwith limitedavailabilityasks forhoursSomeonecallsAmanda‘Kimberly’Applicantcan’tunderstandinterviewquestionsIntake visitcancels lastminute duetoemergencyIntake askshow muchnotice weneed to startRepeatoffenderdoesn’t clockin or outCaregiverclaims theydidn’t getauto shiftreminderInterviewshows uplater withoutcalling firstCaregiverrequests offwith less thanone week’snoticeUnplannedchurch event,have to movecars or park ingarageCaregiver whoknows to callemails or textsout of a shiftClaims toknowLucienpersonallyNew hireremindedtwice tocompletetrainingIntake sets upinterviews,goes withanotheragencyPrintsaccidentally:‘Hey, morescratchpaper!’Can’t hearperson onthe phonebecause ofsirens

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tries other Client Care Manager for a different answer
  2. Same day (or night before) call out
  3. Caregiver backs out of a fill-in shift they took that day
  4. Missed a Pulse goal due to one angry caregiver
  5. Intake really wants a housekeeper
  6. ‘I’m here to interview with Jennifer’
  7. A caregiver they ‘loved’ is requested off a case
  8. Caregiver calls out sick for holiday or weekend shifts
  9. ‘I’m here to interview with Jennifer’
  10. Caregiver with limited availability asks for hours
  11. Someone calls Amanda ‘Kimberly’
  12. Applicant can’t understand interview questions
  13. Intake visit cancels last minute due to emergency
  14. Intake asks how much notice we need to start
  15. Repeat offender doesn’t clock in or out
  16. Caregiver claims they didn’t get auto shift reminder
  17. Interview shows up later without calling first
  18. Caregiver requests off with less than one week’s notice
  19. Unplanned church event, have to move cars or park in garage
  20. Caregiver who knows to call emails or texts out of a shift
  21. Claims to know Lucien personally
  22. New hire reminded twice to complete training
  23. Intake sets up interviews, goes with another agency
  24. Prints accidentally: ‘Hey, more scratch paper!’
  25. Can’t hear person on the phone because of sirens