SomeonecallsAmanda‘Kimberly’Interviewshows uplater withoutcalling firstIntake reallywants ahousekeeperMissed aPulse goaldue to oneangrycaregiverA caregiverthey ‘loved’is requestedoff a case‘I’m here tointerviewwithJennifer’Caregiverrequests offwith less thanone week’snoticeIntake sets upinterviews,goes withanotheragencyClaims toknowLucienpersonallyCaregiverclaims theydidn’t getauto shiftreminderUnplannedchurch event,have to movecars or park ingarageIntake askshow muchnotice weneed to startCan’t hearperson onthe phonebecause ofsirensCaregivercalls out sickfor holiday orweekendshiftsApplicantcan’tunderstandinterviewquestionsCaregiverwith limitedavailabilityasks forhoursSame day(or nightbefore)call outIntake visitcancels lastminute duetoemergencyPrintsaccidentally:‘Hey, morescratchpaper!’Tries otherClient CareManager fora differentanswerCaregiver whoknows to callemails or textsout of a shift‘I’m here tointerviewwithJennifer’Repeatoffenderdoesn’t clockin or outCaregiverbacks out ofa fill-in shiftthey tookthat dayNew hireremindedtwice tocompletetrainingSomeonecallsAmanda‘Kimberly’Interviewshows uplater withoutcalling firstIntake reallywants ahousekeeperMissed aPulse goaldue to oneangrycaregiverA caregiverthey ‘loved’is requestedoff a case‘I’m here tointerviewwithJennifer’Caregiverrequests offwith less thanone week’snoticeIntake sets upinterviews,goes withanotheragencyClaims toknowLucienpersonallyCaregiverclaims theydidn’t getauto shiftreminderUnplannedchurch event,have to movecars or park ingarageIntake askshow muchnotice weneed to startCan’t hearperson onthe phonebecause ofsirensCaregivercalls out sickfor holiday orweekendshiftsApplicantcan’tunderstandinterviewquestionsCaregiverwith limitedavailabilityasks forhoursSame day(or nightbefore)call outIntake visitcancels lastminute duetoemergencyPrintsaccidentally:‘Hey, morescratchpaper!’Tries otherClient CareManager fora differentanswerCaregiver whoknows to callemails or textsout of a shift‘I’m here tointerviewwithJennifer’Repeatoffenderdoesn’t clockin or outCaregiverbacks out ofa fill-in shiftthey tookthat dayNew hireremindedtwice tocompletetraining

Mom's Home Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone calls Amanda ‘Kimberly’
  2. Interview shows up later without calling first
  3. Intake really wants a housekeeper
  4. Missed a Pulse goal due to one angry caregiver
  5. A caregiver they ‘loved’ is requested off a case
  6. ‘I’m here to interview with Jennifer’
  7. Caregiver requests off with less than one week’s notice
  8. Intake sets up interviews, goes with another agency
  9. Claims to know Lucien personally
  10. Caregiver claims they didn’t get auto shift reminder
  11. Unplanned church event, have to move cars or park in garage
  12. Intake asks how much notice we need to start
  13. Can’t hear person on the phone because of sirens
  14. Caregiver calls out sick for holiday or weekend shifts
  15. Applicant can’t understand interview questions
  16. Caregiver with limited availability asks for hours
  17. Same day (or night before) call out
  18. Intake visit cancels last minute due to emergency
  19. Prints accidentally: ‘Hey, more scratch paper!’
  20. Tries other Client Care Manager for a different answer
  21. Caregiver who knows to call emails or texts out of a shift
  22. ‘I’m here to interview with Jennifer’
  23. Repeat offender doesn’t clock in or out
  24. Caregiver backs out of a fill-in shift they took that day
  25. New hire reminded twice to complete training