Give acustomergoodnewscaller askswhere youpersonallyare locatedcallerasksabout theweathercaller withthe sameName asyoucall runsover yourscheduledlunchget amisdirectedcallwarmtransfera callercallerasks whatour hoursaregivecustomerour phonenumbercall thatlasts over15Minutescallertells ajoketake a callfromsomeonefrom NewYorkreceivea warmtransfergivecustomera faxnumbersend formsor policydocumentssendanemailcallersays youare veryhelpfulcallerthanksyouTake anaddresschangecalling infor thesecondtime todaycallerputs youon holdHave aghostcallcaller withthe samebirthdayas youcaller tryingto reachanothercompanyGive acustomergoodnewscaller askswhere youpersonallyare locatedcallerasksabout theweathercaller withthe sameName asyoucall runsover yourscheduledlunchget amisdirectedcallwarmtransfera callercallerasks whatour hoursaregivecustomerour phonenumbercall thatlasts over15Minutescallertells ajoketake a callfromsomeonefrom NewYorkreceivea warmtransfergivecustomera faxnumbersend formsor policydocumentssendanemailcallersays youare veryhelpfulcallerthanksyouTake anaddresschangecalling infor thesecondtime todaycallerputs youon holdHave aghostcallcaller withthe samebirthdayas youcaller tryingto reachanothercompany

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a customer good news
  2. caller asks where you personally are located
  3. caller asks about the weather
  4. caller with the same Name as you
  5. call runs over your scheduled lunch
  6. get a misdirected call
  7. warm transfer a caller
  8. caller asks what our hours are
  9. give customer our phone number
  10. call that lasts over 15 Minutes
  11. caller tells a joke
  12. take a call from someone from New York
  13. receive a warm transfer
  14. give customer a fax number
  15. send forms or policy documents
  16. send an email
  17. caller says you are very helpful
  18. caller thanks you
  19. Take an address change
  20. calling in for the second time today
  21. caller puts you on hold
  22. Have a ghost call
  23. caller with the same birthday as you
  24. caller trying to reach another company