Give acustomergoodnewscalling infor thesecondtime todayreceivea warmtransferwarmtransfera callercall thatlasts over15Minutescaller tryingto reachanothercompanycallertells ajokecallersays youare veryhelpfulsend formsor policydocumentscallerputs youon holdcaller askswhere youpersonallyare locatedsendanemailHave aghostcallcallerasks whatour hoursarecallerthanksyoutake a callfromsomeonefrom NewYorkgivecustomera faxnumbercallerasksabout theweathergivecustomerour phonenumbercaller withthe sameName asyoucall runsover yourscheduledlunchTake anaddresschangeget amisdirectedcallcaller withthe samebirthdayas youGive acustomergoodnewscalling infor thesecondtime todayreceivea warmtransferwarmtransfera callercall thatlasts over15Minutescaller tryingto reachanothercompanycallertells ajokecallersays youare veryhelpfulsend formsor policydocumentscallerputs youon holdcaller askswhere youpersonallyare locatedsendanemailHave aghostcallcallerasks whatour hoursarecallerthanksyoutake a callfromsomeonefrom NewYorkgivecustomera faxnumbercallerasksabout theweathergivecustomerour phonenumbercaller withthe sameName asyoucall runsover yourscheduledlunchTake anaddresschangeget amisdirectedcallcaller withthe samebirthdayas you

Contact Center Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a customer good news
  2. calling in for the second time today
  3. receive a warm transfer
  4. warm transfer a caller
  5. call that lasts over 15 Minutes
  6. caller trying to reach another company
  7. caller tells a joke
  8. caller says you are very helpful
  9. send forms or policy documents
  10. caller puts you on hold
  11. caller asks where you personally are located
  12. send an email
  13. Have a ghost call
  14. caller asks what our hours are
  15. caller thanks you
  16. take a call from someone from New York
  17. give customer a fax number
  18. caller asks about the weather
  19. give customer our phone number
  20. caller with the same Name as you
  21. call runs over your scheduled lunch
  22. Take an address change
  23. get a misdirected call
  24. caller with the same birthday as you