Damaged/DefectiveSuggestionDYC/CYFGeneralInformationRequestedTransactionDetailsForwardedanemail toRiskComplimentStated thereturnpolicyComplaintNoMeritReturnRefusedNotEnough/Long WaitCashierErrorCouponPullRequestReceivedaHeads upGift CardCancelandReplaceCheckRequestChristmasTreeReviewedPPMSec. APage 23Returned10voicemailsFramingTransfer acaller toOnlineEmployeeInteractionsRestroomsDamaged/DefectiveSuggestionDYC/CYFGeneralInformationRequestedTransactionDetailsForwardedanemail toRiskComplimentStated thereturnpolicyComplaintNoMeritReturnRefusedNotEnough/Long WaitCashierErrorCouponPullRequestReceivedaHeads upGift CardCancelandReplaceCheckRequestChristmasTreeReviewedPPMSec. APage 23Returned10voicemailsFramingTransfer acaller toOnlineEmployeeInteractionsRestrooms

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Damaged/ Defective
  2. Suggestion
  3. DYC/CYF
  4. General Information
  5. Requested Transaction Details
  6. Forwarded an email to Risk
  7. Compliment
  8. Stated the return policy
  9. Complaint No Merit
  10. Return Refused
  11. Not Enough/ Long Wait
  12. Cashier Error
  13. Coupon
  14. Pull Request
  15. Received a Heads up
  16. Gift Card Cancel and Replace
  17. Check Request
  18. Christmas Tree
  19. Reviewed PPM Sec. A Page 23
  20. Returned 10 voicemails
  21. Framing
  22. Transfer a caller to Online
  23. Employee Interactions
  24. Restrooms