(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You escalate something to billing
A customer addresses you with a misspelled/misinterpreted name
The SITE GOES DOWN
There are reported issues with the site
You're asked to delete someone's account... PERMANENTLY.
You escalate something to Tech
You receive a request for a receipt.
You receive a SPAM message in Salesforce.
You receive an email in ALL CAPS
You somehow have 4 emails in your SF inbox at once
A customer says "Thank you"
A non-qualifying customer requests a phone call via email
Your customer refers to their survey as a "questionnaire".
Salesforce crashes mid-email and you lose your message.
A customer says "One more question"
Here, have another free square.
The queue hits 0!
You receive an email from someone called Amanda
You receive a case that is not in English
The word "erroneous" is used in an email you receive.