confirmed all needs at start of call offered alternative asked when to follow up offered complex fab Asked "when do you need this?" mentioned Website landed order while on the phone asked drill down questions asked for order confirmed customer information offered simple cutting asked when to follow up addressed by name at end of call offered expedited shipping used the proper greeting recapped gave availability without location avoids long periods of silence used "can-do" language asked for order asked "anything else" at end of call said thanks at end of call customer didn't need to repeat addressed by name confirmed all needs at start of call offered alternative asked when to follow up offered complex fab Asked "when do you need this?" mentioned Website landed order while on the phone asked drill down questions asked for order confirmed customer information offered simple cutting asked when to follow up addressed by name at end of call offered expedited shipping used the proper greeting recapped gave availability without location avoids long periods of silence used "can-do" language asked for order asked "anything else" at end of call said thanks at end of call customer didn't need to repeat addressed by name
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
confirmed all needs at start of call
offered alternative
asked
when to
follow up
offered
complex
fab
Asked "when do you need
this?"
mentioned
Website
landed
order while
on the
phone
asked drill down questions
asked
for order
confirmed customer information
offered simple
cutting
asked when
to follow
up
addressed
by name at
end of call
offered expedited shipping
used the proper greeting
recapped
gave availability
without
location
avoids long periods of silence
used "can-do"
language
asked for order
asked
"anything
else" at end
of call
said
thanks at
end of
call
customer didn't need to repeat
addressed
by
name