Asked "when do you need this?" offered expedited shipping customer didn't need to repeat confirmed all needs at start of call said thanks at end of call addressed by name gave availability without location addressed by name at end of call used the proper greeting offered alternative asked for order used "can-do" language asked when to follow up offered complex fab landed order while on the phone recapped avoids long periods of silence asked for order confirmed customer information asked drill down questions mentioned Website asked "anything else" at end of call offered simple cutting asked when to follow up Asked "when do you need this?" offered expedited shipping customer didn't need to repeat confirmed all needs at start of call said thanks at end of call addressed by name gave availability without location addressed by name at end of call used the proper greeting offered alternative asked for order used "can-do" language asked when to follow up offered complex fab landed order while on the phone recapped avoids long periods of silence asked for order confirmed customer information asked drill down questions mentioned Website asked "anything else" at end of call offered simple cutting asked when to follow up
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Asked "when do you need
this?"
offered expedited shipping
customer didn't need to repeat
confirmed all needs at start of call
said
thanks at
end of
call
addressed
by
name
gave availability
without
location
addressed
by name at
end of call
used the proper greeting
offered alternative
asked for order
used "can-do"
language
asked when
to follow
up
offered
complex
fab
landed
order while
on the
phone
recapped
avoids long periods of silence
asked
for order
confirmed customer information
asked drill down questions
mentioned
Website
asked
"anything
else" at end
of call
offered simple
cutting
asked
when to
follow up