offered expedited shipping asked for order offered complex fab landed order while on the phone recapped gave availability without location asked "anything else" at end of call confirmed all needs at start of call asked for order avoids long periods of silence addressed by name offered alternative customer didn't need to repeat said thanks at end of call Asked "when do you need this?" used "can-do" language asked when to follow up confirmed customer information addressed by name at end of call offered simple cutting asked when to follow up mentioned Website used the proper greeting asked drill down questions offered expedited shipping asked for order offered complex fab landed order while on the phone recapped gave availability without location asked "anything else" at end of call confirmed all needs at start of call asked for order avoids long periods of silence addressed by name offered alternative customer didn't need to repeat said thanks at end of call Asked "when do you need this?" used "can-do" language asked when to follow up confirmed customer information addressed by name at end of call offered simple cutting asked when to follow up mentioned Website used the proper greeting asked drill down questions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
offered expedited shipping
asked
for order
offered
complex
fab
landed
order while
on the
phone
recapped
gave availability
without
location
asked
"anything
else" at end
of call
confirmed all needs at start of call
asked for order
avoids long periods of silence
addressed
by
name
offered alternative
customer didn't need to repeat
said
thanks at
end of
call
Asked "when do you need
this?"
used "can-do"
language
asked
when to
follow up
confirmed customer information
addressed
by name at
end of call
offered simple
cutting
asked when
to follow
up
mentioned
Website
used the proper greeting
asked drill down questions