AppropriateclosingusedChangedmailingaddressCorrectType andsub-typeusedApprovedgreetingwas usedinformationaboutDSRIPSelectedplanchoice forhouseholdholdingprocedurethroughoutcallInfo Aboutapplyingfor healthinsuranceRenewalAttestationprovidedaboutaccountstatusGoodcustomerServiceDonateLifeRegistryquestionScriptingread for aNewApplicationAssignedactivity inSiebelIdentifiedthe need toaccess theapplicationAccurateinfo on1095CoveragestatusTransferredtoappropriatedepartmenttransferredaccount toassistor'sdashboardRenewalScriptingreadEscalationNeeded?Identifiedthe needfor anincidentAppropriatelyauthenticatedcaller(s)Enteredappropriatenotes intoSiebelAppropriateclosingusedChangedmailingaddressCorrectType andsub-typeusedApprovedgreetingwas usedinformationaboutDSRIPSelectedplanchoice forhouseholdholdingprocedurethroughoutcallInfo Aboutapplyingfor healthinsuranceRenewalAttestationprovidedaboutaccountstatusGoodcustomerServiceDonateLifeRegistryquestionScriptingread for aNewApplicationAssignedactivity inSiebelIdentifiedthe need toaccess theapplicationAccurateinfo on1095CoveragestatusTransferredtoappropriatedepartmenttransferredaccount toassistor'sdashboardRenewalScriptingreadEscalationNeeded?Identifiedthe needfor anincidentAppropriatelyauthenticatedcaller(s)Enteredappropriatenotes intoSiebel

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate closing used
  2. Changed mailing address
  3. Correct Type and sub-type used
  4. Approved greeting was used
  5. information about DSRIP
  6. Selected plan choice for household
  7. holding procedure throughout call
  8. Info About applying for health insurance
  9. Renewal Attestation
  10. provided about account status
  11. Good customer Service
  12. Donate Life Registry question
  13. Scripting read for a New Application
  14. Assigned activity in Siebel
  15. Identified the need to access the application
  16. Accurate info on 1095
  17. Coverage status
  18. Transferred to appropriate department
  19. transferred account to assistor's dashboard
  20. Renewal Scripting read
  21. Escalation Needed?
  22. Identified the need for an incident
  23. Appropriately authenticated caller(s)
  24. Entered appropriate notes into Siebel