EscalationNeeded?DonateLifeRegistryquestionIdentifiedthe needfor anincidentCorrectType andsub-typeusedSelectedplanchoice forhouseholdAppropriateclosingusedChangedmailingaddressInfo Aboutapplyingfor healthinsuranceCoveragestatusinformationaboutDSRIPtransferredaccount toassistor'sdashboardIdentifiedthe need toaccess theapplicationAssignedactivity inSiebelholdingprocedurethroughoutcallprovidedaboutaccountstatusRenewalScriptingreadApprovedgreetingwas usedScriptingread for aNewApplicationEnteredappropriatenotes intoSiebelTransferredtoappropriatedepartmentAccurateinfo on1095GoodcustomerServiceRenewalAttestationAppropriatelyauthenticatedcaller(s)EscalationNeeded?DonateLifeRegistryquestionIdentifiedthe needfor anincidentCorrectType andsub-typeusedSelectedplanchoice forhouseholdAppropriateclosingusedChangedmailingaddressInfo Aboutapplyingfor healthinsuranceCoveragestatusinformationaboutDSRIPtransferredaccount toassistor'sdashboardIdentifiedthe need toaccess theapplicationAssignedactivity inSiebelholdingprocedurethroughoutcallprovidedaboutaccountstatusRenewalScriptingreadApprovedgreetingwas usedScriptingread for aNewApplicationEnteredappropriatenotes intoSiebelTransferredtoappropriatedepartmentAccurateinfo on1095GoodcustomerServiceRenewalAttestationAppropriatelyauthenticatedcaller(s)

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation Needed?
  2. Donate Life Registry question
  3. Identified the need for an incident
  4. Correct Type and sub-type used
  5. Selected plan choice for household
  6. Appropriate closing used
  7. Changed mailing address
  8. Info About applying for health insurance
  9. Coverage status
  10. information about DSRIP
  11. transferred account to assistor's dashboard
  12. Identified the need to access the application
  13. Assigned activity in Siebel
  14. holding procedure throughout call
  15. provided about account status
  16. Renewal Scripting read
  17. Approved greeting was used
  18. Scripting read for a New Application
  19. Entered appropriate notes into Siebel
  20. Transferred to appropriate department
  21. Accurate info on 1095
  22. Good customer Service
  23. Renewal Attestation
  24. Appropriately authenticated caller(s)