Identifiedthe need toaccess theapplicationholdingprocedurethroughoutcallAccurateinfo on1095RenewalScriptingreadprovidedaboutaccountstatusAppropriatelyauthenticatedcaller(s)AppropriateclosingusedEnteredappropriatenotes intoSiebelinformationaboutDSRIPRenewalAttestationDonateLifeRegistryquestionIdentifiedthe needfor anincidentEscalationNeeded?Selectedplanchoice forhouseholdInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedScriptingread for aNewApplicationCoveragestatusAssignedactivity inSiebeltransferredaccount toassistor'sdashboardGoodcustomerServiceChangedmailingaddressApprovedgreetingwas usedTransferredtoappropriatedepartmentIdentifiedthe need toaccess theapplicationholdingprocedurethroughoutcallAccurateinfo on1095RenewalScriptingreadprovidedaboutaccountstatusAppropriatelyauthenticatedcaller(s)AppropriateclosingusedEnteredappropriatenotes intoSiebelinformationaboutDSRIPRenewalAttestationDonateLifeRegistryquestionIdentifiedthe needfor anincidentEscalationNeeded?Selectedplanchoice forhouseholdInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedScriptingread for aNewApplicationCoveragestatusAssignedactivity inSiebeltransferredaccount toassistor'sdashboardGoodcustomerServiceChangedmailingaddressApprovedgreetingwas usedTransferredtoappropriatedepartment

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identified the need to access the application
  2. holding procedure throughout call
  3. Accurate info on 1095
  4. Renewal Scripting read
  5. provided about account status
  6. Appropriately authenticated caller(s)
  7. Appropriate closing used
  8. Entered appropriate notes into Siebel
  9. information about DSRIP
  10. Renewal Attestation
  11. Donate Life Registry question
  12. Identified the need for an incident
  13. Escalation Needed?
  14. Selected plan choice for household
  15. Info About applying for health insurance
  16. Correct Type and sub-type used
  17. Scripting read for a New Application
  18. Coverage status
  19. Assigned activity in Siebel
  20. transferred account to assistor's dashboard
  21. Good customer Service
  22. Changed mailing address
  23. Approved greeting was used
  24. Transferred to appropriate department