AppropriateclosingusedAssignedactivity inSiebelApprovedgreetingwas usedRenewalScriptingreadRenewalAttestationholdingprocedurethroughoutcallEnteredappropriatenotes intoSiebelinformationaboutDSRIPChangedmailingaddressEscalationNeeded?GoodcustomerServiceCoveragestatusIdentifiedthe need toaccess theapplicationScriptingread for aNewApplicationIdentifiedthe needfor anincidentprovidedaboutaccountstatusDonateLifeRegistryquestionTransferredtoappropriatedepartmentSelectedplanchoice forhouseholdAccurateinfo on1095Info Aboutapplyingfor healthinsuranceAppropriatelyauthenticatedcaller(s)CorrectType andsub-typeusedtransferredaccount toassistor'sdashboardAppropriateclosingusedAssignedactivity inSiebelApprovedgreetingwas usedRenewalScriptingreadRenewalAttestationholdingprocedurethroughoutcallEnteredappropriatenotes intoSiebelinformationaboutDSRIPChangedmailingaddressEscalationNeeded?GoodcustomerServiceCoveragestatusIdentifiedthe need toaccess theapplicationScriptingread for aNewApplicationIdentifiedthe needfor anincidentprovidedaboutaccountstatusDonateLifeRegistryquestionTransferredtoappropriatedepartmentSelectedplanchoice forhouseholdAccurateinfo on1095Info Aboutapplyingfor healthinsuranceAppropriatelyauthenticatedcaller(s)CorrectType andsub-typeusedtransferredaccount toassistor'sdashboard

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate closing used
  2. Assigned activity in Siebel
  3. Approved greeting was used
  4. Renewal Scripting read
  5. Renewal Attestation
  6. holding procedure throughout call
  7. Entered appropriate notes into Siebel
  8. information about DSRIP
  9. Changed mailing address
  10. Escalation Needed?
  11. Good customer Service
  12. Coverage status
  13. Identified the need to access the application
  14. Scripting read for a New Application
  15. Identified the need for an incident
  16. provided about account status
  17. Donate Life Registry question
  18. Transferred to appropriate department
  19. Selected plan choice for household
  20. Accurate info on 1095
  21. Info About applying for health insurance
  22. Appropriately authenticated caller(s)
  23. Correct Type and sub-type used
  24. transferred account to assistor's dashboard