EscalationNeeded?Approvedgreetingwas usedTransferredtoappropriatedepartmentAccurateinfo on1095Identifiedthe needfor anincidentChangedmailingaddressEnteredappropriatenotes intoSiebelAssignedactivity inSiebelCoveragestatusRenewalAttestationInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedAppropriateclosingusedinformationaboutDSRIPGoodcustomerServiceDonateLifeRegistryquestionScriptingread for aNewApplicationtransferredaccount toassistor'sdashboardAppropriatelyauthenticatedcaller(s)holdingprocedurethroughoutcallprovidedaboutaccountstatusRenewalScriptingreadIdentifiedthe need toaccess theapplicationSelectedplanchoice forhouseholdEscalationNeeded?Approvedgreetingwas usedTransferredtoappropriatedepartmentAccurateinfo on1095Identifiedthe needfor anincidentChangedmailingaddressEnteredappropriatenotes intoSiebelAssignedactivity inSiebelCoveragestatusRenewalAttestationInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedAppropriateclosingusedinformationaboutDSRIPGoodcustomerServiceDonateLifeRegistryquestionScriptingread for aNewApplicationtransferredaccount toassistor'sdashboardAppropriatelyauthenticatedcaller(s)holdingprocedurethroughoutcallprovidedaboutaccountstatusRenewalScriptingreadIdentifiedthe need toaccess theapplicationSelectedplanchoice forhousehold

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Escalation Needed?
  2. Approved greeting was used
  3. Transferred to appropriate department
  4. Accurate info on 1095
  5. Identified the need for an incident
  6. Changed mailing address
  7. Entered appropriate notes into Siebel
  8. Assigned activity in Siebel
  9. Coverage status
  10. Renewal Attestation
  11. Info About applying for health insurance
  12. Correct Type and sub-type used
  13. Appropriate closing used
  14. information about DSRIP
  15. Good customer Service
  16. Donate Life Registry question
  17. Scripting read for a New Application
  18. transferred account to assistor's dashboard
  19. Appropriately authenticated caller(s)
  20. holding procedure throughout call
  21. provided about account status
  22. Renewal Scripting read
  23. Identified the need to access the application
  24. Selected plan choice for household