EscalationNeeded?transferredaccount toassistor'sdashboardinformationaboutDSRIPIdentifiedthe need toaccess theapplicationChangedmailingaddressApprovedgreetingwas usedRenewalAttestationholdingprocedurethroughoutcallCoveragestatusRenewalScriptingreadScriptingread for aNewApplicationAppropriatelyauthenticatedcaller(s)GoodcustomerServiceAccurateinfo on1095Identifiedthe needfor anincidentAppropriateclosingusedCorrectType andsub-typeusedDonateLifeRegistryquestionSelectedplanchoice forhouseholdInfo Aboutapplyingfor healthinsuranceEnteredappropriatenotes intoSiebelTransferredtoappropriatedepartmentAssignedactivity inSiebelprovidedaboutaccountstatusEscalationNeeded?transferredaccount toassistor'sdashboardinformationaboutDSRIPIdentifiedthe need toaccess theapplicationChangedmailingaddressApprovedgreetingwas usedRenewalAttestationholdingprocedurethroughoutcallCoveragestatusRenewalScriptingreadScriptingread for aNewApplicationAppropriatelyauthenticatedcaller(s)GoodcustomerServiceAccurateinfo on1095Identifiedthe needfor anincidentAppropriateclosingusedCorrectType andsub-typeusedDonateLifeRegistryquestionSelectedplanchoice forhouseholdInfo Aboutapplyingfor healthinsuranceEnteredappropriatenotes intoSiebelTransferredtoappropriatedepartmentAssignedactivity inSiebelprovidedaboutaccountstatus

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation Needed?
  2. transferred account to assistor's dashboard
  3. information about DSRIP
  4. Identified the need to access the application
  5. Changed mailing address
  6. Approved greeting was used
  7. Renewal Attestation
  8. holding procedure throughout call
  9. Coverage status
  10. Renewal Scripting read
  11. Scripting read for a New Application
  12. Appropriately authenticated caller(s)
  13. Good customer Service
  14. Accurate info on 1095
  15. Identified the need for an incident
  16. Appropriate closing used
  17. Correct Type and sub-type used
  18. Donate Life Registry question
  19. Selected plan choice for household
  20. Info About applying for health insurance
  21. Entered appropriate notes into Siebel
  22. Transferred to appropriate department
  23. Assigned activity in Siebel
  24. provided about account status