RenewalScriptingreadAccurateinfo on1095ChangedmailingaddressRenewalAttestationScriptingread for aNewApplicationGoodcustomerServiceSelectedplanchoice forhouseholdAppropriatelyauthenticatedcaller(s)Info Aboutapplyingfor healthinsuranceinformationaboutDSRIPEscalationNeeded?Identifiedthe need toaccess theapplicationprovidedaboutaccountstatusIdentifiedthe needfor anincidentholdingprocedurethroughoutcallCoveragestatusApprovedgreetingwas usedAssignedactivity inSiebeltransferredaccount toassistor'sdashboardCorrectType andsub-typeusedDonateLifeRegistryquestionEnteredappropriatenotes intoSiebelAppropriateclosingusedTransferredtoappropriatedepartmentRenewalScriptingreadAccurateinfo on1095ChangedmailingaddressRenewalAttestationScriptingread for aNewApplicationGoodcustomerServiceSelectedplanchoice forhouseholdAppropriatelyauthenticatedcaller(s)Info Aboutapplyingfor healthinsuranceinformationaboutDSRIPEscalationNeeded?Identifiedthe need toaccess theapplicationprovidedaboutaccountstatusIdentifiedthe needfor anincidentholdingprocedurethroughoutcallCoveragestatusApprovedgreetingwas usedAssignedactivity inSiebeltransferredaccount toassistor'sdashboardCorrectType andsub-typeusedDonateLifeRegistryquestionEnteredappropriatenotes intoSiebelAppropriateclosingusedTransferredtoappropriatedepartment

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Renewal Scripting read
  2. Accurate info on 1095
  3. Changed mailing address
  4. Renewal Attestation
  5. Scripting read for a New Application
  6. Good customer Service
  7. Selected plan choice for household
  8. Appropriately authenticated caller(s)
  9. Info About applying for health insurance
  10. information about DSRIP
  11. Escalation Needed?
  12. Identified the need to access the application
  13. provided about account status
  14. Identified the need for an incident
  15. holding procedure throughout call
  16. Coverage status
  17. Approved greeting was used
  18. Assigned activity in Siebel
  19. transferred account to assistor's dashboard
  20. Correct Type and sub-type used
  21. Donate Life Registry question
  22. Entered appropriate notes into Siebel
  23. Appropriate closing used
  24. Transferred to appropriate department