Appropriatelyauthenticatedcaller(s)EscalationNeeded?TransferredtoappropriatedepartmentprovidedaboutaccountstatusIdentifiedthe need toaccess theapplicationChangedmailingaddressDonateLifeRegistryquestionAppropriateclosingusedAccurateinfo on1095RenewalScriptingreadInfo Aboutapplyingfor healthinsuranceAssignedactivity inSiebelScriptingread for aNewApplicationCorrectType andsub-typeusedtransferredaccount toassistor'sdashboardSelectedplanchoice forhouseholdCoveragestatusIdentifiedthe needfor anincidentinformationaboutDSRIPEnteredappropriatenotes intoSiebelApprovedgreetingwas usedRenewalAttestationholdingprocedurethroughoutcallGoodcustomerServiceAppropriatelyauthenticatedcaller(s)EscalationNeeded?TransferredtoappropriatedepartmentprovidedaboutaccountstatusIdentifiedthe need toaccess theapplicationChangedmailingaddressDonateLifeRegistryquestionAppropriateclosingusedAccurateinfo on1095RenewalScriptingreadInfo Aboutapplyingfor healthinsuranceAssignedactivity inSiebelScriptingread for aNewApplicationCorrectType andsub-typeusedtransferredaccount toassistor'sdashboardSelectedplanchoice forhouseholdCoveragestatusIdentifiedthe needfor anincidentinformationaboutDSRIPEnteredappropriatenotes intoSiebelApprovedgreetingwas usedRenewalAttestationholdingprocedurethroughoutcallGoodcustomerService

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Appropriately authenticated caller(s)
  2. Escalation Needed?
  3. Transferred to appropriate department
  4. provided about account status
  5. Identified the need to access the application
  6. Changed mailing address
  7. Donate Life Registry question
  8. Appropriate closing used
  9. Accurate info on 1095
  10. Renewal Scripting read
  11. Info About applying for health insurance
  12. Assigned activity in Siebel
  13. Scripting read for a New Application
  14. Correct Type and sub-type used
  15. transferred account to assistor's dashboard
  16. Selected plan choice for household
  17. Coverage status
  18. Identified the need for an incident
  19. information about DSRIP
  20. Entered appropriate notes into Siebel
  21. Approved greeting was used
  22. Renewal Attestation
  23. holding procedure throughout call
  24. Good customer Service