Identifiedthe need toaccess theapplicationAppropriateclosingusedprovidedaboutaccountstatusEnteredappropriatenotes intoSiebelRenewalScriptingreadinformationaboutDSRIPCoveragestatusEscalationNeeded?Assignedactivity inSiebelGoodcustomerServiceAccurateinfo on1095Approvedgreetingwas usedSelectedplanchoice forhouseholdholdingprocedurethroughoutcallDonateLifeRegistryquestionScriptingread for aNewApplicationIdentifiedthe needfor anincidentAppropriatelyauthenticatedcaller(s)transferredaccount toassistor'sdashboardRenewalAttestationInfo Aboutapplyingfor healthinsuranceTransferredtoappropriatedepartmentChangedmailingaddressCorrectType andsub-typeusedIdentifiedthe need toaccess theapplicationAppropriateclosingusedprovidedaboutaccountstatusEnteredappropriatenotes intoSiebelRenewalScriptingreadinformationaboutDSRIPCoveragestatusEscalationNeeded?Assignedactivity inSiebelGoodcustomerServiceAccurateinfo on1095Approvedgreetingwas usedSelectedplanchoice forhouseholdholdingprocedurethroughoutcallDonateLifeRegistryquestionScriptingread for aNewApplicationIdentifiedthe needfor anincidentAppropriatelyauthenticatedcaller(s)transferredaccount toassistor'sdashboardRenewalAttestationInfo Aboutapplyingfor healthinsuranceTransferredtoappropriatedepartmentChangedmailingaddressCorrectType andsub-typeused

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identified the need to access the application
  2. Appropriate closing used
  3. provided about account status
  4. Entered appropriate notes into Siebel
  5. Renewal Scripting read
  6. information about DSRIP
  7. Coverage status
  8. Escalation Needed?
  9. Assigned activity in Siebel
  10. Good customer Service
  11. Accurate info on 1095
  12. Approved greeting was used
  13. Selected plan choice for household
  14. holding procedure throughout call
  15. Donate Life Registry question
  16. Scripting read for a New Application
  17. Identified the need for an incident
  18. Appropriately authenticated caller(s)
  19. transferred account to assistor's dashboard
  20. Renewal Attestation
  21. Info About applying for health insurance
  22. Transferred to appropriate department
  23. Changed mailing address
  24. Correct Type and sub-type used