Accurateinfo on1095EscalationNeeded?CoveragestatusprovidedaboutaccountstatusRenewalScriptingreadAppropriateclosingusedApprovedgreetingwas usedInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedGoodcustomerServiceAppropriatelyauthenticatedcaller(s)DonateLifeRegistryquestionTransferredtoappropriatedepartmentEnteredappropriatenotes intoSiebelSelectedplanchoice forhouseholdIdentifiedthe need toaccess theapplicationholdingprocedurethroughoutcalltransferredaccount toassistor'sdashboardAssignedactivity inSiebelinformationaboutDSRIPIdentifiedthe needfor anincidentScriptingread for aNewApplicationChangedmailingaddressRenewalAttestationAccurateinfo on1095EscalationNeeded?CoveragestatusprovidedaboutaccountstatusRenewalScriptingreadAppropriateclosingusedApprovedgreetingwas usedInfo Aboutapplyingfor healthinsuranceCorrectType andsub-typeusedGoodcustomerServiceAppropriatelyauthenticatedcaller(s)DonateLifeRegistryquestionTransferredtoappropriatedepartmentEnteredappropriatenotes intoSiebelSelectedplanchoice forhouseholdIdentifiedthe need toaccess theapplicationholdingprocedurethroughoutcalltransferredaccount toassistor'sdashboardAssignedactivity inSiebelinformationaboutDSRIPIdentifiedthe needfor anincidentScriptingread for aNewApplicationChangedmailingaddressRenewalAttestation

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accurate info on 1095
  2. Escalation Needed?
  3. Coverage status
  4. provided about account status
  5. Renewal Scripting read
  6. Appropriate closing used
  7. Approved greeting was used
  8. Info About applying for health insurance
  9. Correct Type and sub-type used
  10. Good customer Service
  11. Appropriately authenticated caller(s)
  12. Donate Life Registry question
  13. Transferred to appropriate department
  14. Entered appropriate notes into Siebel
  15. Selected plan choice for household
  16. Identified the need to access the application
  17. holding procedure throughout call
  18. transferred account to assistor's dashboard
  19. Assigned activity in Siebel
  20. information about DSRIP
  21. Identified the need for an incident
  22. Scripting read for a New Application
  23. Changed mailing address
  24. Renewal Attestation