Transferredtoappropriatedepartmenttransferredaccount toassistor'sdashboardDonateLifeRegistryquestionCorrectType andsub-typeusedEscalationNeeded?holdingprocedurethroughoutcallInfo Aboutapplyingfor healthinsuranceAssignedactivity inSiebelGoodcustomerServiceinformationaboutDSRIPprovidedaboutaccountstatusRenewalScriptingreadIdentifiedthe needfor anincidentScriptingread for aNewApplicationIdentifiedthe need toaccess theapplicationEnteredappropriatenotes intoSiebelAppropriatelyauthenticatedcaller(s)ChangedmailingaddressCoveragestatusAccurateinfo on1095Approvedgreetingwas usedAppropriateclosingusedRenewalAttestationSelectedplanchoice forhouseholdTransferredtoappropriatedepartmenttransferredaccount toassistor'sdashboardDonateLifeRegistryquestionCorrectType andsub-typeusedEscalationNeeded?holdingprocedurethroughoutcallInfo Aboutapplyingfor healthinsuranceAssignedactivity inSiebelGoodcustomerServiceinformationaboutDSRIPprovidedaboutaccountstatusRenewalScriptingreadIdentifiedthe needfor anincidentScriptingread for aNewApplicationIdentifiedthe need toaccess theapplicationEnteredappropriatenotes intoSiebelAppropriatelyauthenticatedcaller(s)ChangedmailingaddressCoveragestatusAccurateinfo on1095Approvedgreetingwas usedAppropriateclosingusedRenewalAttestationSelectedplanchoice forhousehold

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred to appropriate department
  2. transferred account to assistor's dashboard
  3. Donate Life Registry question
  4. Correct Type and sub-type used
  5. Escalation Needed?
  6. holding procedure throughout call
  7. Info About applying for health insurance
  8. Assigned activity in Siebel
  9. Good customer Service
  10. information about DSRIP
  11. provided about account status
  12. Renewal Scripting read
  13. Identified the need for an incident
  14. Scripting read for a New Application
  15. Identified the need to access the application
  16. Entered appropriate notes into Siebel
  17. Appropriately authenticated caller(s)
  18. Changed mailing address
  19. Coverage status
  20. Accurate info on 1095
  21. Approved greeting was used
  22. Appropriate closing used
  23. Renewal Attestation
  24. Selected plan choice for household