TransferredtoappropriatedepartmentinformationaboutDSRIPAppropriatelyauthenticatedcaller(s)CoveragestatusAccurateinfo on1095providedaboutaccountstatusApprovedgreetingwas usedAppropriateclosingusedIdentifiedthe needfor anincidentSelectedplanchoice forhouseholdCorrectType andsub-typeusedEscalationNeeded?RenewalScriptingreadGoodcustomerServiceInfo Aboutapplyingfor healthinsuranceScriptingread for aNewApplicationChangedmailingaddressEnteredappropriatenotes intoSiebelRenewalAttestationtransferredaccount toassistor'sdashboardIdentifiedthe need toaccess theapplicationAssignedactivity inSiebelDonateLifeRegistryquestionholdingprocedurethroughoutcallTransferredtoappropriatedepartmentinformationaboutDSRIPAppropriatelyauthenticatedcaller(s)CoveragestatusAccurateinfo on1095providedaboutaccountstatusApprovedgreetingwas usedAppropriateclosingusedIdentifiedthe needfor anincidentSelectedplanchoice forhouseholdCorrectType andsub-typeusedEscalationNeeded?RenewalScriptingreadGoodcustomerServiceInfo Aboutapplyingfor healthinsuranceScriptingread for aNewApplicationChangedmailingaddressEnteredappropriatenotes intoSiebelRenewalAttestationtransferredaccount toassistor'sdashboardIdentifiedthe need toaccess theapplicationAssignedactivity inSiebelDonateLifeRegistryquestionholdingprocedurethroughoutcall

QC Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Transferred to appropriate department
  2. information about DSRIP
  3. Appropriately authenticated caller(s)
  4. Coverage status
  5. Accurate info on 1095
  6. provided about account status
  7. Approved greeting was used
  8. Appropriate closing used
  9. Identified the need for an incident
  10. Selected plan choice for household
  11. Correct Type and sub-type used
  12. Escalation Needed?
  13. Renewal Scripting read
  14. Good customer Service
  15. Info About applying for health insurance
  16. Scripting read for a New Application
  17. Changed mailing address
  18. Entered appropriate notes into Siebel
  19. Renewal Attestation
  20. transferred account to assistor's dashboard
  21. Identified the need to access the application
  22. Assigned activity in Siebel
  23. Donate Life Registry question
  24. holding procedure throughout call