(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-You get a phone request from a basic or non-customer
I-You get a survey from someone within the company.
B-Customer speaks in all Caps
G-A customer asks to talk to "sales".
G-A customer uses an emoji :)
B-Refund request for more than 12 months of service
I-You make a feature request.
N-You receive a language that you took in college/high school but forgot (Free space if you never took a language)
B-A customer signs off with something other than "Best", "Regards,or "Sincerely'.
N-A non-profit asks for a free paid plan.
O-A customer uses your name (correctly!)
B-You get a chatter from tech/billing/abuse
G-A non-corner kid uses the hammock.
G-You get a case that is "URGENT" but is over two hours old.
N-You help a customer with your first or last name.
O-Another team's computer makes the wake up sound or their alarm goes off.
N-Gabriel the hawk flies near the building.
O-A customer requests a demo.
B-A customer requests support but with no explanation.
I-Renewal Refund but they admit fault.
O-The queue hits 0
G-The word "erroneous" is used in the email you receive
