(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It's down... again!"
"I work from home!" // I am going to do everything I can to get things resolved for you as quickly as possible to have as small of an impact on your work as I can.
Repeats themselves constantly
"Unbelievable" or "Unacceptable"
Calling back for the 5th time after a tech has been scheduled // I do show that you have an appointment scheduled, and have spoken to several representatives. What troubleshooting did you walk through with the previous representatives?
Lacks basic knowledge of device or software
Screaming Child in the background
Brings up cost to try and get a sooner appointment // I understand. You're paying for the service and you want it to work. I can put in to escalate your appointment and make sure you are not charged for the service while we work on repairing it.
They changed the input or "HDM-One"
Wants credit for a free service, or far beyond the scope of their issue // I'd be happy to apply credit towards [related service / correct time frame] for you.
Won't TS but then complains about having to wait // I understand why you're frustrated. We can enter a quota request to escalate your appointment, and if you'd like we can try to get it running over the phone to get you some connectivity right awa
Repeats your directions to a third person
"You People"
"I know it's not your fault..." Yells at you anyway
Calls in for "only" getting >75% of their speed over wifi // With wifi, there will be some fluctuation in speeds. However, even with an ethernet connection, anything over xx mbps is an acceptable speed for your services
Why does this keep Happening? // There are many potential causes. We troubleshoot to try and narrow down the possibilities so we can get things resolved for you long-term.
Asks you to "send a signal" to a TV or computer // I apologize, can only send signals to mediacom company equipment.
Only one device can't connect but it "must be the wifi" // If other devices in your home are able to connect, the wifi is operating properly, but we can definitely check the individual settings to try and get that device connecting.
Aggressive on the onset of the call
"I've been out for X days!" No calls in last X days // Now that we've been made aware of the problem, we're going to do whatever we can to get it up and running for you as quickly as possible
"Isn't there anything sooner than that?"
"It's a brand new x!" or "But it worked earlier!" // It's very possible the issue is elswhere, but it's important to be thorough. I'd hate for you to wait for a tech when the issue could have been resolved by phone troubleshooting.
