5 callsunder 5minutesAHTExplain selfservicebenefits toa PHVerifypolicy infofor AgeroSet up 1-timeclaims textfor clmtFile claimon a NewYorkpolicySpeakwith amedicalproviderSet up adrive-inappointmentAgentreportedFNOLSet up anOYS towin a claimTransfer toRoadsideAssistanceTalk to anEnterpriserepresentativeSkypeanadjusterProviderental limitinfo to acustomerSet upa HertzrentalProvideadjustercontactinformationWCT toservicecenterFNOL fora parkinglotaccidentSend ageneralreminderactivityFile claimfor a singlevehicleaccidentWCT toadjusterSubmit a towreimbursementWearinggreyFile ananimal claim(EXCEPTdeer)Submit apurge filerequest5 callsunder 5minutesAHTExplain selfservicebenefits toa PHVerifypolicy infofor AgeroSet up 1-timeclaims textfor clmtFile claimon a NewYorkpolicySpeakwith amedicalproviderSet up adrive-inappointmentAgentreportedFNOLSet up anOYS towin a claimTransfer toRoadsideAssistanceTalk to anEnterpriserepresentativeSkypeanadjusterProviderental limitinfo to acustomerSet upa HertzrentalProvideadjustercontactinformationWCT toservicecenterFNOL fora parkinglotaccidentSend ageneralreminderactivityFile claimfor a singlevehicleaccidentWCT toadjusterSubmit a towreimbursementWearinggreyFile ananimal claim(EXCEPTdeer)Submit apurge filerequest

Claims Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 calls under 5 minutes AHT
  2. Explain self service benefits to a PH
  3. Verify policy info for Agero
  4. Set up 1-time claims text for clmt
  5. File claim on a New York policy
  6. Speak with a medical provider
  7. Set up a drive-in appointment
  8. Agent reported FNOL
  9. Set up an OYS tow in a claim
  10. Transfer to Roadside Assistance
  11. Talk to an Enterprise representative
  12. Skype an adjuster
  13. Provide rental limit info to a customer
  14. Set up a Hertz rental
  15. Provide adjuster contact information
  16. WCT to service center
  17. FNOL for a parking lot accident
  18. Send a general reminder activity
  19. File claim for a single vehicle accident
  20. WCT to adjuster
  21. Submit a tow reimbursement
  22. Wearing grey
  23. File an animal claim (EXCEPT deer)
  24. Submit a purge file request